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Reviews of Holiday Inn Buenos Aires Ezeiza Airport, an IHG Hotel

3.5 out of 5
Holiday Inn Buenos Aires Ezeiza Airport, an IHG Hotel
Martin Miguel De Guemes 4718, Autopista Riccheri Km. 20, Ciudad Evita, Buenos Aires

Reviews

8.4

Very good

Rating 10 - Excellent. 490 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hector, Guaynabo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience, the cleaning lady was very helpful and fixed the TV re-programming. The restaurant option next door very good. Recommended
Stayed 1 night in Apr 2024

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything Was Great!!
Stayed 1 night in Mar 2024

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for airport use. No amenities in the area but the hotel had great food.
Stayed 1 night in Mar 2024

10/10 Excellent

Rex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice employees .
Stayed 1 night in Mar 2024

6/10 Okay

Jerry, North Miami

Business traveller
Very loud guests allowed to be screaming and yelling at all hours of the night or early morning as early as 4 AM But then what do you expect this is only a holiday inn that charges you $230 per night
Stayed 1 night in Mar 2024

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
Just so-so. Front desk was pleasant. Restaurants had limited service hours and there was nothing else nearby at all.
Stayed 1 night in Feb 2024

4/10 Poor

Ralph, Charlotte

Liked: Staff & service
Disliked: Property conditions & facilities
Room flooded, staff fixed. Plumbing fixtures old & leaky.
Stayed 1 night in Mar 2024

4/10 Poor

Gerald

Travelled with family
Disliked: Amenities, property conditions & facilities
Very expensive for the condition of the hotel. The TV picture was dim and couldn't be adjusted. The beds were small and not hotel quality. The toilet seat was not attached firmly to the toilet. The bath/shower knobs were not firmly connected. I have had more than 100 stays in a Holiday Inn and this was probably the most expensive and the poorest experience.
Stayed 2 nights in Mar 2024

8/10 Good

Denis

Stayed 1 night in Mar 2024

4/10 Poor

Alfred

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Due to flight delay we arrived @ 12:30 am and all dining options were closed, no minibar in room and no vending machines. We had paid for breakfast but we left the next morning @ 06:00 for an early flight without any because the hotel could not arrange an early breakfast or even a box breakfast! The hotel is the closest one to Buenos Aires’ large international airport so it should be organized for late arrivals and departures but sadly it was not at all. On top of this the sink in our bedroom had only cold water
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas, GREENSBORO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were nice and easy to talk too
Stayed 2 nights in Feb 2024

10/10 Excellent

Harvey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally helpful and gracious.
Stayed 2 nights in Mar 2024

10/10 Excellent

Roberto, pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Roberto on 1 Mar 2024
Estimado Roberto,Agradecemos su tiempo y su puntuación. Trabajamos dia a dia para poder brindarles una gran atención. Esperamos vuelva a elegirnos.Dear, Thank you for your feedback about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT.

10/10 Excellent

Anthony, Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice safe hotel near airport with a shuttle that runs 24/7. Other than a great restraunt next door not much else to do within walking distance.
Stayed 1 night in Feb 2024
Response from Anthony on 1 Mar 2024
Dear, AnthonyThank you for your feedback about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great staff, highly recommended for a short stay near the EZE Airport.
Stayed 1 night in Feb 2024
Response from Richard on 27 Feb 2024
Dear Richard.Thank you for your feedback about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful. Room set up very basic, tea but no coffee, styrofoam cup (1), 2 bath towels. Kind of expensive for the lack of amenities.
Stayed 1 night in Feb 2024
Response from Eduardo on 23 Feb 2024
Dear Linda,Thank you for taking the time to tell us about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.We would like you to know that your feedback is very valuable to us. We use feedback, such as yours, to make ongoing changes to our brand to improve the guest experience. We look forward to the opportunity to host you again in the future.Best regards.Eduardo Colmenares Front Desk Manager

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eduardo on 23 Feb 2024
Thank you for you time to rate us, we hope you had a nice stay, we hope to host you soon again. Best regardsEduardo ColmenaresFront Desk Manager

8/10 Good

Joan

Travelled with family
I did not like that we had to ask for towels for a third member in our group We were very tired and the hotel knew there would be 3 people staying in our room. I like Holiday Inn because of the nice free breakfast and the gentleman the night before said it was included. After we got our breakfast there was a woman who approached us and said breakfast was not included except for members. After we spent a good amount of time looking for our member # they said we hadn’t earned enough points. They did let us check out late which was nice because our flight wasn’t until night. The rooms were very spacious and clean.
Stayed 1 night in Feb 2024
Response from Joan on 20 Feb 2024
Dear, JoanThank you for taking the time to tell us about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Sincerely, Gerente General de Operaciones

8/10 Good

Edward

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location in proximity to EZE. The shuttle bus only runs on the hour, making it inconvenient, especially for late arriving flights.
Stayed 1 night in Feb 2024
Response from Edward on 13 Feb 2024
Dear, EdwardThank you for your feedback about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT.

8/10 Good

Sandra

Liked: Staff & service, amenities, property conditions & facilities
Convience to the airport.
Stayed 1 night in Feb 2024
Response from Sandra on 13 Feb 2024
Dear, SandraThank you for your feedback about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
There was a delay in my flight so I didn’t get to bed until 3:00. I am a Rapid Rewards member. I need a late check out this morning to catch up with my sleep and time to prepare for my next flight this evening at 9:00.
Stayed 1 night in Feb 2024
Response from William on 13 Feb 2024
Dear, WilliamThank you for your feedback about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT.

6/10 Okay

Eleanor

Travelled with family
Liked: Cleanliness, staff & service
Room was ok but airport transfer failed to pick us up from the airport as the bus was already full. Italian restaurant serves huge portions of pasta so better to have one portion between 2! View out of the room was a petrol station and some bins. A bit overpriced for what it is but at least close (ish) to the airport
Stayed 1 night in Feb 2024
Response from Eleanor on 9 Feb 2024
Dear,Thank you for taking the time to tell us about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Sincerely,Tamara Taborda Gerente de Operaciones

6/10 Okay

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
The AC doesn’t work well. This is my third time there during the summer and even though the hotel lobby and dinning areas are cool, the rooms are extremely hot even with the AC on low. Considering it was 40 degrees Celsius and for the price of the hotel, I was expecting a better cooling system. Aside from that the rest was perfect.
Stayed 1 night in Feb 2024
Response from Santiago on 9 Feb 2024
Dear, SantiagoThank you for taking the time to tell us about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Sincerely,Tamara Taborda Gerente de Operaciones

8/10 Good

Jack, Highland Park

Travelled with partner
Liked: Cleanliness, staff & service
It was out of nowhere
Stayed 1 night in Feb 2024
Response from Jack on 9 Feb 2024
Dear, JackThank you for your feedback about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT.

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly; room was clean and ready; food in hotel restaurant was good.
Stayed 1 night in Feb 2024
Response from JOEL on 13 Feb 2024
Dear, JoelThank you for your feedback about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT.

10/10 Excellent

TImothy M.

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet property 20 minutes from EZE Airport. Great Argentinan Restaurant on site.
Stayed 1 night in Feb 2024
Response from Timothy on 6 Feb 2024
Dear, TimothyThank you for your feedback about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT

10/10 Excellent

Bernadette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and the check out isn’t until 12 pm which is great. Free shuttle that brings you to and from the airport
Stayed 1 night in Feb 2024
Response from Tamara Taborda on 3 Feb 2024
Bernadette, thank you for your review, we are glad you enjoyed your stay with us. We hope you will visit us again.Best regards.Tamara Taborda - Operations Manager.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Way nicer than expected! Paid a little more, but was worth it. Especially being close to the airport. Dined at both restaurants and they were excellent! Very nice stay.
Stayed 2 nights in Jan 2024
Response from Donna on 30 Jan 2024
Dear, DonnaThank you for your feedback about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
noisy
Stayed 1 night in Jan 2024
Response from Michael on 30 Jan 2024
Dear, Michael Thank you for your comment. We try to do our best every day and feedback like yours help us to be better. We hope to see you soon again. Holiday Inn BUENOS AIRES EZEIZA AIRPORT.

4/10 Poor

paulette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
On first floor far end. Loud “band-type” music until 11:00PM (2300). No bath tub plug; no operating TV until next AM, no ice bucket (have to get ice from bar downstairs); no coffee service until requested (supposed to be provided); extremely dirty exterior windows; no USB outlets. Would expect better at an international airport hotel. Decent buffet breakfast! Airport shuttle good. Restaurant TBD tonight! No local restaurant options. On very busy highway.
Response from Paulette on 23 Jan 2024
Dear, PauletteThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,Tamara Taborda Gerente de Operaciones

10/10 Excellent

Anne

Travelled with partner
Stayed 1 night in Jan 2024
Response from Anne on 23 Jan 2024
Dear Anne,Thank you for your puntuation, we hope to see you soon again. Holiday Inn BUENOS AIRES EZEIZA AIRPORT.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frances on 15 Jan 2024
Estimado,Agradecemos su puntuación, esperamos verlos en una próxima ocasión. Holiday Inn Buenos Aires, Ezeiza Airport

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect hotel for an overnight hotel stay. The staff is efficient and super attentive. Thank you holiday in for providing great accommodations.
Stayed 1 night in Jan 2024
Response from Brandi on 9 Jan 2024
Dear, BrandiThank you for your feedback about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT.

2/10 Terrible

Iryna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
One of the worst experiences ever
We have been waiting for check in for over 7 hours. Initially they told us that our room will be ready in two hours , but they kept adding time until we had enough and asked to talk to the manager. They found the room almost immediately. We waisted so much time when we could have gone to Buenos Aires instead. The worst part they did not assign the spot in the shuttle without the room number and failed to inform us, so we did not get it on the time we wanted and had to go at 3 am to the airport . I asked them to reserve a taxi ( and was willing to pay ) but they said they do not do it ahead of time. The wake up call did not happen as well . It is a very disappointing experience. I do not think this location respect their customers. They treated us very badly and rudely.
Stayed 1 night in Jan 2024
Response from Iryna on 9 Jan 2024
Dear, IrynaThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me.Sincerely,Tamara Taborda Gerente de Operaciones

6/10 Okay

Fusun

Travelled with partner
Hotel building is old and surrounded with very different equipments such as electric generators, HVAC fridges in the room and the local noisy guests These equipments make constant noise unbearable and effect the sleeping Rooms are clean and the beds are comfortable Shuttle runs efficiently Stuff at Reception was helpful but almost no speaks English!!
Stayed 2 nights in Jan 2024
Response from Fusun on 9 Jan 2024
Dear, FusunThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me.Sincerely,Tamara Taborda Gerente de Operaciones

10/10 Excellent

Pablo

Travelled with family
Excellent stay on way to airport.
Lovely big rooms. Beautiful pool and kids area. Very clean and well presented. 2 good restaurants. Shuttle to airport every hour. Would stay again
Stayed 1 night in Jan 2024
Response from Pablo on 5 Jan 2024
Estimado, PabloAgradecemos su comentario acerca de su hospedaje con nosotros. Esto nos ayuda a mejorar cada día y brindar mejores servicios a nuestros huéspedes. Saludos cordiales. Holiday Inn BUENOS AIRES EZEIZA AIRPORT.

4/10 Poor

Brian

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brian on 26 Jan 2024
Dear Brian.Thank you for your puntuation. We would like to know more about your experience in this hotel. Our objective is improve every day so we can provide you a better experience in the future. Holiday Inn Buenos Aires, Ezeiza Airport

8/10 Good

Yuet-Lin, Los Gatos

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from YUET-LIN on 2 Jan 2024
Estimado,Agradecemos su puntuación, esperamos verlos en una próxima ocasión. Holiday Inn Buenos Aires, Ezeiza Airport

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry on 2 Jan 2024
Estimado,Agradecemos su puntuación, esperamos verlos en una próxima ocasión. Holiday Inn Buenos Aires, Ezeiza Airport

6/10 Okay

Bria, American Canyon

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Everyone was nice and helpful, but there was miscommunication about the shuttle. We had planned to stay there for a few hours because of a delayed flight, but only stayed one hour because of trouble with their free airport shuttle. We called three times from airport and were told the shuttle was there or coming in 15 minutes. We waited over an hour. Since the shuttle only runs once per hour, we also checked out much earlier than planned. If you’re in a rush, a taxi is probably better than free shuttle.
Stayed 1 night in Dec 2023
Response from Bria on 29 Dec 2023
Dear, BriaThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 63802200 or gerencia@hinnezeiza.com.Sincerely,Tamara Taborda Gerente de Operaciones63802200

2/10 Terrible

Arpit

Disliked: Cleanliness, staff & service, property conditions & facilities
They checked us in and gave keys to the room. All fine till now. We enter the room and someone was already there! They gave us keys to a preoccupied room! Imagine sleeping in your hotel room a d suddenly someone enters in?! Worst mistake a hotel can make, in my opinion.
Stayed 1 night in Dec 2023
Response from Arpit on 29 Dec 2023
Dear, ArpitThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 63802200 or gerencia@hinnezeiza.com.Sincerely,Tamara Taborda Gerente de Operaciones63802200

8/10 Good

Colette

Stayed 1 night in Dec 2023
Response from Colette on 2 Jan 2024
Estimado,Agradecemos su puntuación, esperamos verlos en una próxima ocasión. Holiday Inn Buenos Aires, Ezeiza Airport

4/10 Poor

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room had: no hair dryer, no voltage converters, no clothes hangers, no clear instructions about using the house phone.No printed infromation regarding the neighborhood's stores and their location. Only two plastic cups were available. There were no vending machines or other means to purchase snacks; you have to walk next door to a gas station to get any. The room service menu required a QR code entry, was limited, and was unclear about what you were actually buying---is that price for a glass of wine or a bottle of wine? A "todo al dias" menu item (a burger) was NOT available when we tried to order it. On the plus side: staff were friendly and efficient; when we asked for missing items they produced them. The airport shuttle service was very good. The rooms were very clean. The staff allowed a no-charge late checkout. The restaurants were excellent.
Stayed 3 nights in Dec 2023
Response from John on 2 Jan 2024
Dear,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 63802200 or gerencia@hinnezeiza.com.Sincerely,Tamara Taborda Gerente de Operaciones63802200

10/10 Excellent

Graciela

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Graciela on 2 Jan 2024
Estimado, GracielaAgradecemos su puntuación, esperamos verlos en una próxima ocasión. Holiday Inn Buenos Aires, Ezeiza Airport

6/10 Okay

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was horrible! Bacon greasy Scrambled eggs not cooked
Stayed 1 night in Dec 2023
Response from Roland on 2 Jan 2024
Dear, RolandThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 63802200 or gerencia@hinnezeiza.com.Sincerely,Tamara Taborda Gerente de Operaciones63802200

4/10 Poor

Graham

Travelled with partner
Liked: Cleanliness, staff & service
We booked and received confirmation for King Size Bed On arrival this was unavailable and ended up with two beds. Early evening extremely loud music could be heard outside and this continued most of the evening Eventually we asked for a room change which was granted.
Stayed 1 night in Dec 2023
Response from Graham on 2 Jan 2024
Dear,Thank you for taking the time to tell us about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 63802200 or gerencia@hinnezeiza.com.Sincerely,Tamara Taborda Gerente de Operaciones63802200gerencia@hinnezeiza.com

4/10 Poor

Julie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
1. At checkin given a key for room already occupied by someone else. Fortunately they were not in the room but all their luggage was. Then given key to another room which did not work. Third try finally got into an unoccupied room 2. They have a shuttle but impossible to use from airport to hotel. Tried contacting them day prior to find out and then again unsuccessfully from airport at arrival. Ended up taking a cab. Was able to book shuttle back to airport from hotel for next morning
Stayed 1 night in Nov 2023
Response from Julie on 2 Jan 2024
Dear, JulieThank you for taking the time to tell us about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 63802200 or gerencia@hinnezeiza.com.Sincerely,Tamara Taborda Gerente de Operaciones63802200gerencia@hinnezeiza.com

10/10 Excellent

Conchita

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were at the hotel for one night before an early flight and the shuttle service was very convenient. We enjoyed dinner at the Italian restaurant at the hotel.
Stayed 1 night in Dec 2023
Response from Conchita on 12 Jan 2024
Dear, ConchitaThank you for your feedback about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT

4/10 Poor

Martesa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I asked for complimentary water the reception said go the bar and buy….otherwise there’s a store outside and you can buy it cheaper. This is a basic need. The housekeeper said not safe to drink faucet water. I’m upset. 10 days before ,complimentary water was avialable . Shifting policies, not good.
Stayed 1 night in Dec 2023
Response from Martesa on 2 Jan 2024
Dear, MartesaThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BUENOS AIRES EZEIZA AIRPORT.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 63802200 or gerencia@hinnezeiza.com.Sincerely,Tamara Taborda Gerente de Operaciones63802200

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport. Free shuttle. Good bar and restsursnt
Stayed 1 night in Nov 2023
Response from .. on 2 Jan 2024
Dear, EdithThank you for your comment about your stay at the Holiday Inn BUENOS AIRES EZEIZA AIRPORT. We try to be better every day for our guests. We hope see you soon. Holiday Inn BUENOS AIRES EZEIZA AIRPORT.