Down duvets, pillow-top beds, minibar, in-room safe
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Reviews of Bisonte Palace Hotel

4 out of 5
Bisonte Palace Hotel
Marcelo T de Alvear 902 esq. Suipacha, Buenos Aires, Capital Federal

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 143 reviews" "
Rating 8 - Good. 52 out of 143 reviews" "
Rating 6 - Okay. 18 out of 143 reviews" "
Rating 4 - Poor. 8 out of 143 reviews" "
Rating 2 - Terrible. 11 out of 143 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
On my departure day, there was an electrical storm with heavy rain. I had tried phoning for a taxi to take me to Ezeiza Airport, but all lines were busy. At Check-Out however the Receptionist and Doorman organised a taxi for me. Exceptional service.
Stayed 5 nights in Mar 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Localização excelente. Hospitalidade dos funcionarios.
Stayed 6 nights in Oct 2023

10/10 Excellent

Indira, Springfield

Business traveller
Liked: Cleanliness, staff & service, amenities
Good experience
Stayed 4 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had problems with toilet not flushing, was repaired the same day. Better response time than many European hotels. Full marks to the Receptionist and the Bisonte Palace Support Team, for their efficiency.
Stayed 7 nights in Mar 2023
Response from Beñatena Florencia, Ventas Hoteles Bisonte on 15 May 2023
Estimado Sr Michael,muchas gracias por haber elegido Bisonte Palace para su estadía durante su visita a la ciudad. Fue un honor para nosotros haberla contado entre nuestros huéspedes. Desde ya la esperamos nuevamente en su próximo viaje. -

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Viviana - Bisonte Palace Hotel on 3 Mar 2022
Gracias por su valoración. Los esperamos nuevamente.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a fantastic value. Great location, wonderful staff, good breakfast, nice room.
Stayed 4 nights in Sep 2019
Response from Viviana - Bisonte Hoteles on 12 Sept 2019
Thank you for your comments, they are very valuable for us. Hope to have you again in your next visit to Buenos Aires.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many thanks due to the Receptionist for his assistance in recovering my luggage, after it was delayed arriving with me from London. Good banter with him regards Glasgow Celtic v Racing Club games in 1967 Intercontinental Cup. He still has Celtic key-ring (maybe in recognition that the overall result was a complete injustice to football). This was my 9th visit to the Bisonte Palace, and have yet to be disappointed by the friendliness and attention provided by the staff. Already looking forward to my next visit!
Stayed 6 nights in Mar 2019
Response from Viviana Weibel - Sales - Bisonte Palace Hotel on 3 Oct 2019
Mr. It was a pleasure to have you stayed at Bisonte Palace Hotel. We wait for you again.

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO. NOT. STAY. HERE
Check in was awkward and made me, as a solo female traveler, uncomfortable — that should have been my first clue. I was shown to my room and realized that this was not the hotel for me. I don’t mind basic, but want clean. This place was disgusting. The beds looked like they were 50 years old, the bathroom had chunks of grout missing and black mold in most crevasses. Every instinct told me to get out, which I did. I have travelled all over the world, often solo, and this is the first time I’ve walked away from a hotel reservation. The rating on Hotels.com is crap. And to top it off, my credit card was used to try to buy high end sneakers online shortly after, something that could only be done with all of the personal info I provided at check-in. You do the math.
Stayed 2 nights in Jan 2019

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Joao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and good price hotel
It was amazing, walking distance from several nice spots in the city. Price was really good and staff were helpful. Would stay in the hotel again in next visit.
Estimado Sr Joao Paulo Muchas gracias por tomarse el tiempo para compartir su experiencia con otros viajeros. Es un placer para nosotros saber que los servicios, la ubicación y la atención han sido de su agrado. Esperamos volver a recibirlo en un futuro cercano. Cordiales saludos

4/10 Poor

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
When I went to check in at Bisonte Palace, I was vaguely informed that something had happened to the room or the floor (or something) and that I would now be staying at their sister hotel, Hotel Bisonte a few blocks away. I was given money for a taxi and put in a taxi to take me there. Unfortunately, the taxi dropped me off at the wrong hotel and then proceeded to leave after I had already paid him! So I ended up using my own money to pay for another taxi to take me to the right hotel. Thank god for the kind employees at the Waldorf Hotel who helped me get sorted out! Upon entering the Hotel Bisonte, I was quite underwhelmed. The staff was less than welcoming (let alone apologetic for the hotel change inconvenience) and the entire hotel could use a major facelift. The room was loud from traffic and the walls are thin. The tile in the shower seemed dated and dirty which certainly didn't make me want to get in there. The doors to the rooms did not shut quietly and slammed open so you could hear your neighbors with every coming and going. In general, it was just not a comfortable stay and I would not stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good location during the day
Great location in downtown. Walking distance to important sites, 9 de Julio Av. government palace and trendy pto Maderos good walking neighborhood during the day night a bit different. Hotel is safe and good breakfast. Overall great value and staff. Stay there on every visit

8/10 Good

Ralph, Edmonton, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Good location and modest price - efficiency service

10/10 Excellent

Edward, Pennsylvania, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown location with excellent services
We stayed at this center city hotel that enabled us to do shopping, going local food at restaurant, bus and subway were nearby, easy to access to sight-seeing, great choice for convenience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Patricio, Palm Springs

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
horrible
Have previously stayed at the Bisonte Palace and it was about 3.5 stars. But in the last eight years the rooms have deteriorated-carpets were filthy and you would automatically get upgraded to larger suites if you stayed more than 1 week. It is fine if you are just staying one night. It is more like a Motel 6 even though they call it a hotel.

8/10 Good

Robyn, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Bisonte Palace Hotel is a good option if you want to stay in central Buenos Aires. It is clean and comfortable and the staff a very helpful. The room and the breakfast were good value. Probably the only downside was the Wifi which was intermittent and not really reliable from our room.

6/10 Okay

Verified traveller

Liked: Cleanliness
Bisonte Palace Hotel
Not bad overall, but some of the procedures were a bit archaic - like having to have the bellman accompany you to your room upon check-in whether you want it or not. Also, they want fifteen minutes notice upon check-out so that they can check your mini bar. Like many hotels, they ask for a credit card scan and authorization for any incidental charges over and above the Expedia pre-payment of room and tax. This is expected. What was unexpected and a bit disconcerting was to have the desk clerk manually write down my full credit card number, expiry date, and three-digit security code on the authorization print-out. In any case, and in fairness to them, no charges have appeared on my account - it was just something I've never seen done before. The room was clean and relatively comfortable. However, there was a window with clear glass at the back of the tub in our room. (I expect this is not the case in all rooms.) You just needed to stay near the front of the tub while taking a shower unless you wanted to be seen. Good location near the Retiro district. Breakfast was quite good. If I had to stay there again, I could live with it, but I'd probably choose somewhere different given the choice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Nice hotel to base yourself if exploring B.A. Reasonable rates...

10/10 Excellent

fito, Hollywood, ca

Liked: Staff & service
Good, I Don't know if I will return...there are others better hoteles in town.

6/10 Okay

Verified traveller

Liked: Staff & service
Nice hotel in down town Buenos Aires
The hotel was good, the breakfast buffet was very good. The room had a little leak at the toilet and the shower was missing one tile. I needed it to leave after the check out and they were very kind to keep my luggage and give me a safe for my documents and money.

10/10 Excellent

phil, somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean great staff good location
Very clean and welcoming. Staff were v helpful and spoke english.wifi good and free. Good breakfast.good location

10/10 Excellent

Paul, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect City Center Hotel
The room was a good size (for a city hotel), modernized and all systems worked. Beds were very comfortable. Staff were always friendly and helpful. Exceptional breakfast was served efficiently. All this at an amazingly low price.

8/10 Good

Richard, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
A small, simple hotel, ideal for a B & B basis (breakfast (very good) only served). Good value restaurants nearby for dinner. Staff are helpful and most speak some English. Excellent location for main Buenos Aires attractions. No outside recreation space for children. Ideal for business visitors and those who want a good, convenient base for exploring the city.

6/10 Okay

James, Sydney NSW, Australia

Liked: Staff & service
Bisonte March 12
Staff were very helpful and attentive. Most services were close by. Air conditioner and refrigerator struggled.

10/10 Excellent

Keller1, Porter Ranch, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Friendly staff and they are willing to out of their way to please the guest 100% recomended

8/10 Good

Theodor, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bisonte hotel
higly recomended! comfortable with very good overall service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel ever in buenos aires downtown
excelent service ,good location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bisonte Palace Hotel
Great breakfast selection, friendly receptionist, convenient location. Internet was slow at night, but during the day is fine. Can be noisy at night since you can clearly hear your neighbors talking in the hallway or closing their doors.

10/10 Excellent

John, Colorado Springs, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel with friendly, helpful staff
Good location in microcenter, walking distance ofr train, bus terminals, many Buenos Aires highlights and subte nearby. Bisonte was recommended by friends or we might not have found it. Nothing but praise for all the professional recepcion, dining room and housekeeping staff who helped with matters large and small, personal and touristic. Go!

10/10 Excellent

Joselin

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2023

10/10 Excellent

Matias

Stayed 6 nights in Jul 2023

10/10 Excellent

Stella Iris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atencion!!!
Stayed 3 nights in Jun 2023
Response from Beñatena Florencia, Ventas Hoteles Bisonte on 26 June 2023
Estimada, muchas gracias por sus palabras las cuales nos reconfortan tanto a mí y al equipo de trabajo de Bisonte Palace Hotel. ¡La esperamos nuevamente! Será un placer contarla nuevamente entre nuestros distinguidos huéspedes.

8/10 Good

Marcelo Antonio

Business traveller
Liked: Cleanliness, staff & service, room comfort
Unico porem do hotel é o banheiro, pequeno sem ventilacao com local dd banho pequeno.
Stayed 3 nights in Jun 2023
Response from Beñatena Florencia, Ventas Hoteles Bisonte on 24 June 2023
Estimado,Trabajamos a diario para que nuestros huéspedes gocen de una estadía placentera con lo que su comentario nos ayuda a mejorar. ¡Muchas gracias por sus palabras! Lo esperamos nuevamente en Bisonte Palace Hotel.-

8/10 Good

Javier

Stayed 1 night in Jun 2023
Response from Beñatena Florencia, Ventas Hoteles Bisonte on 24 June 2023
Estimado,Fue un placer haberlo alojado en Bisonte Palace Hotel. ¡Lo esperamos nuevamente!

2/10 Terrible

Miguel Alfredo

Stayed 1 night in Jun 2023
Response from Beñatena Florencia, Ventas Hoteles Bisonte on 9 June 2023
Estimado,muchas gracias por sus comentarios y lamentamos no haber cumplido con sus expectativas.Será un placer poder conocerlo en su próxima visita a la ciudad para poder coordinar con gusto los detalles de su próxima estadia. Le dejo a su disposición mi dirección de mail: ventas@bisontepalace.com

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from Beñatena Florencia, Ventas Hoteles Bisonte on 27 May 2023
1) Estimado Sr Luis,muchas gracias por haber elegido Bisonte Palace para su estadía durante su visita a la ciudad. Fue un honor para nosotros haberla contado entre nuestros huéspedes. Desde ya la esperamos nuevamente en su próximo viaje. -

8/10 Good

Fernando Manuel

Liked: Staff & service
Colchón y baño malos
El colchón muy malo. El baño tiene cortina y la bañera en mal estado. La alfombra de la habitación estaba sucia
Stayed 1 night in Apr 2023
Response from Beñatena Florencia Ejecutiva de Ventas. on 12 May 2023
Estimada Sra o Srxxx,muchas gracias por habernos escrito y compartido su experiencia en Bisonte Palace Hotel. Trabajamos a diario para que nuestros huéspedes gocen de una estadía placentera con lo que su comentario nos ayuda a mejorar.Le comento por este medio que ya he relevado el área involucrada y tomado acción al respecto. Desde ya la o lo esperamos nuevamente. Agradeceré me escriba para poder coordinar personalmente los detalles de tu estadía a ventas@bisontepalace.com

10/10 Excellent

Lorenzo

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barbaro
Excelente servicio y ubicación
Stayed 1 night in Feb 2023

10/10 Excellent

Paulo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BELO HOTEL E BOAS INSTAÇAÕES.
As instalações eram satisfatórias e com ótimo espaço no quarto. No entanto, os serviços de banheiro não atentou para reposição de sabonetes e shampoos e o frigobar não funcionava corretamente,
Stayed 3 nights in Jan 2023

8/10 Good

Johannes

Stayed 1 night in Nov 2022

10/10 Excellent

jorge alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Leiam atentamente antes de reservarem este hotel!
Vou falar em tópicos: - Limpeza: Ao entrar no quarto, tinha manchas no chão (que era carpete), marcas de queimadura por cigarro nos lençóis (mesmo meu quarto sendo de não-fumante), vestígios de má limpeza no banheiro (cabelo, rejunte sujo, espelhos com manchas), poeira no closet. - Ar Condicionado: O hotel NÃO TEM ar condicionado individual por quarto. Eles possuem uma central e você apenas escolhe se quer a ventilação ou não. Isto não seria um problema se a temperatura fosse sempre fria. Nas duas primeiras noites, não consegui dormir porque a ventilação era quente. Reclamei, mandaram alguém no quarto, na terceira noite, mesmo problema. Trocaram meu quarto. No novo quarto, consegui ter uma noite melhor, porém na última noite, a quinta, nem ventilação tinha. Das 5 noites, apenas 1 tive conforto pra dormir, em um hotel que se diz 4 estrelas. No check-out, disseram que não poderiam fazer nada, nem em valores, pela péssima estadia que tive. - Café da manhã: Novamente, um hotel que se diz 4 estrelas, não serve um café da manhã com variedade. O local é apertado, as vezes você precisa esperar liberar uma mesa, não há muitas opções do que comer. - Geral: Fiquei muito insatisfeito com essa estadia. Café da manhã limitado (não vale o valor que cobram extra), NÃO TEM ar condicionado individual, limpeza muito ruim. Pedi até para cancelarem minha estadia, que eu achava outro hotel, mas disseram que não podia e que iam resolver os problemas.
Stayed 5 nights in Oct 2022

8/10 Good

Marcela

Stayed 1 night in Sep 2022

6/10 Okay

Jaime

Liked: Cleanliness, staff & service, room comfort
Razoável
Stayed 3 nights in Aug 2022

8/10 Good

Vicente

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Caro por el servicio ofrecido
Descuidado el mantenimiento : dificultades con la TV no reparado durante la estadía , dificultad con la calefacción no posee caja de seguridad en la habitación ,el resto buen servicio ,atención y desayuno
Stayed 4 nights in Aug 2022

10/10 Excellent

Maria Luisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente 3 estrellas volvería sin dudas
Es un hotel con muy buena estructura y algo de falta de mantenimiento ( alfombras de los cuartos, almohadas). Cumple con sus 3 estrellas en el resto. El diploma de honor es para su PERSONAL desde la recepción,mucamas,mozos, TODOS son serviciales,educados,amables,todos le dan un plus al hotel. Volvería sin dudas.
Stayed 3 nights in Aug 2022

8/10 Good

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

SALATIEL

Stayed 2 nights in Jul 2022