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Reviews of Arc Recoleta Boutique Hotel & Spa

4 out of 5
Arc Recoleta Boutique Hotel & Spa
Peña 2155, Buenos Aires, Buenos Aires

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1001 reviews" "
Rating 8 - Good. 280 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Was a little overpriced.
Stayed 2 nights in Apr 2024

2/10 Terrible

Gustavo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service. I don’t recommend this hotel to anyone.
Stayed 1 night in Apr 2024
Response from alejandro on 16 Apr 2024
Buen dia estimado Gustavo Lamentamos mucho que no haya disfrutado su estadia con nosotros , seria de mucha ayuda si pudiera comunicarnos que inconvenientes tuvo para poder mejorarlo saluda atentamente Alejandro

10/10 Excellent

Danielle, St. Louis Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Room was clean and very spacious. Surrounding area was very walkable. Would recommend staying here!
Stayed 4 nights in Apr 2024

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at this Hotel
Stayed 5 nights in Jan 2024

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely. Rooms are quiet, spacious, clean and modern. The area is walkable and close to restaurants and parks…I’d stay here again!
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The worst bed ever, either it was very low cost/ quality or the mattress is very old. The pillows are thick and cheapo. When we arrived the elevator to our tower was not working had to take the other tower elevator, get off at a higher floor and then cross and go down the stairs. Big mistake staying at this place because of the size of the room.
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
Dear Jose, we sincerely appreciate your feedback regarding your stay. We understand that experiences can vary based on individual preferences, and we want to assure you that we take all guest feedback seriously. While we regret that your stay did not meet your expectations, we continuously strive to improve our services. We hope to have the opportunity to provide you with a more satisfying experience in the future. Best regards.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the Recoleta area
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

8/10 Good

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, clean, decent amenities; the mattresses are a bit firm, however.
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

6/10 Okay

Carole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, helpful staff, great location!
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

6/10 Okay

steve

Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Astrid, Noord

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was in a great location close to malls, recoleta cementary, restaurants, hop on hop off bus, supermarkets.
Stayed 3 nights in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful, the breakfast was wonderful and the location was convenient to restaurants and shopping.
Stayed 11 nights in Feb 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

6/10 Okay

Lora

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Mohammed, Lakewood Ranch

Travelled with partner
Liked: Amenities
Good hotel for one or 2 nights. Close to Recoleta cemetery and Recoleta mall
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Ilana, Merrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious. Good location. Walkable to a lot. Staff friendly. Good breakfast.
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

graham

Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

izabella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent customer service and excellent service , great spa and massage
Stayed 5 nights in Feb 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

8/10 Good

SHIRLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very centrally located and staff was very helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. View was not what I wanted. Back of hotel. Balcony was nice. No laundry service. Great hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms with super friendly and efficient staff.
Stayed 2 nights in Feb 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Shea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, spoke excellent English. We only stayed here 1 night before Cruise out of BA. It was perfect for us. Clean, location safe with several restaurants and bars within walking weeks before our trip, Concierge Enzo, arranged transport from EZE airport to hotel via email. Once at the hotel, Miguel arranged a taxi to transport us from hotel to cruise port for the next morning. Drivers did not speak much English, but were punctual, courteous and helped with luggage. Overall this was a very good and seamless experience for us. We would definitely stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Karen, Coppersands

Liked: Cleanliness, staff & service
Average hotel with limited amenities. Noisy elevator was an issue for sleeping. Entirely non smoking property. Average breakfast. Bar was closed whole time. For the price it was underwhelming.
Stayed 4 nights in Feb 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating. I checked out, left my luggage with them while I went on a tour. When I returned, I was hot and sweaty. They let me use the spa area to shower and change before going to the airport.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mahesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice. They let us early check in and location is very nice
Stayed 1 night in Jan 2024

8/10 Good

Karen

Stayed 4 nights in Feb 2024
Response from Baudilio Chuecos on 3 Apr 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice boutique hotel our room was a little noisy but other than that great. The pool and gym were wonderful
Stayed 2 nights in Jan 2024
Response from Mariano Marconi on 30 Jan 2024
Dear Miss CohanFirst of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially, Mariano MarconiARC Recoleta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well run hotel
Lovely, well run hotel. Exceptionally clean. Good breakfast.
Stayed 1 night in Jan 2024
Response from Mariano Marconi on 24 Jan 2024
DearThank you for taking the time to write a comment, we are pleased to hear that you enjoyed your stay.We hope you come back soon and consider us again.Best regards Mariano Marconi

10/10 Excellent

BRUCE

Stayed 1 night in Nov 2023
Response from Mariano Marconi on 24 Jan 2024
Dear BruceThank you very much for your comment, it was a pleasure to have you stayed at our hotel.We hope you have us in mind in a future visit to Buenos Aires.Best regards Mariano Marconi

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is truly a wonderful hotel, from the first early checkin to the late checkout a week later, everyone was so helpful and kind. Everywhere in the hotel was spotlessly clean. The room was large with good bathroom facilities, the TV had Roku access to many streaming sites. All in all a fabulous stay and very highly recommended in the lovely Recoleta neighbourhood.
Stayed 7 nights in Jan 2024
Response from Mariano Marconi on 24 Jan 2024
Dear PeterThank you very much for your comment, it was a pleasure to have you stayed at our hotel.We hope you have us in mind in a future visit to Buenos Aires.Best regards Mariano Marconi

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Best thing about this hotel is its Location
We stayed in room 602. If you have paid for a Superior King Room with a Balcony, don't let them put you in this room unless they have checked the electrics or your hard of hearing. The room key (electronic) wouldnt work, took us several attempts, each time, before it finally would work. When u get in the room and insert the key to turn everything on, don't expect it to work. You have to push it down. But thr scaryist thing was lights wouldn't turn off by their switches..even when someone came up to show us what to do..they couldn't do it either. Then 5 mins or so it went off by itself. Breakfast was ok. Location was excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Buenos Aires Hotel
Great hotel , great location, walkable to the Cemetary and other sites. Many restaurants near by. Recoletta is an affluent area very nice looking.
Stayed 2 nights in Jan 2024
Response from Mariano Marconi on 21 Jan 2024
Dear Mr ChinFirst of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially, Mariano MarconiARC Recoleta

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024

6/10 Okay

Joanna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While hotel website shows nice spa area, it was closed for maintenance during my stay. I couldn't use roof top pool, jacuzzi, sauna, etc. I appreciate hotel mentions the closing dates online so that I wouldn't be disappointed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Rudolf

Stayed 3 nights in Jan 2024
Response from Mariano Marconi on 19 Jan 2024
Dear Mr. RudolfFirst of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially, Mariano MarconiARC Recoleta

10/10 Excellent

Jesus

Stayed 1 night in Jan 2024
Response from Mariano Marconi on 14 Jan 2024
Estimado Sr Jesus En primer lugar, nos gustaría agradecerle por el tiempo que se tomó para compartir su experiencia en ARC Recoleta. Conocer los detalles de su estancia es importante para nosotros ya que nos ayuda a crear experiencias para cada una de los huéspedes que nos eligen. Deseamos tener la oportunidad de recibirla nuevamente pronto. Saluda atentamente Mariano MarconiARC Recoleta

4/10 Poor

Verified traveller

Disliked: Room comfort
Most uncomfortable stay
The elevator broke down just when I arrived, and there was not hot water in the shower
Stayed 1 night in Jan 2024
Response from Fuster Alejandro on 12 Jan 2024
Dear, we are sorry that your stay was not pleasant,Indeed, the elevator had an inconvenience and was out of service until the technician repaired it and confirmed that it was safe to use. Due to this inconvenience, we granted a free late check out at 4:00 p.m.As for the water, at no time did we have any problems with this, he was just using the commands incorrectly and could not turn on the hot water as soon as we showed him how to do it, the water came out at the desired temperature.Greetings sincerelyAlejandro

8/10 Good

Ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Simple but great location , great price , great service and quite
Stayed 1 night in Jan 2024
Response from Fuster Alejandro on 12 Jan 2024
Dear MrFirst of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially,AlejandroARC Recoleta

8/10 Good

Dr. Pieter Willem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Fuster Alejandro on 12 Jan 2024
Dear MrFirst of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially, Alejandro ARC Recoleta

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fuster Alejandro on 12 Jan 2024
Estimado David En primer lugar, nos gustaría agradecerle por el tiempo que se tomó para compartir su experiencia en ARC Recoleta. Conocer los detalles de su estancia es importante para nosotros ya que nos ayuda a crear experiencias para cada una de los huéspedes que nos eligen. Deseamos tener la oportunidad de recibirla nuevamente pronto. Saluda atentamente Alejandro ARC Recoleta

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, service was wonderful, we checked in at about 2:30 in the morning , later than expected and it was super easy. Bed was comfortable and breakfast included.
Stayed 2 nights in Jan 2024
Response from Fuster Alejandro on 12 Jan 2024
Dear MrFirst of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially, Alejandro ARC Recoleta

10/10 Excellent

Barbara Gaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
The front desk was very helpful and friendly. I would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Fuster Alejandro on 12 Jan 2024
Dear MrFirst of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially, Alejandro ARC Recoleta

10/10 Excellent

ERIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, super friendly staff, and very accommodating and helpful on-site (even if they don't pick up the phone, don’t answer WhatsApp or Expedia messages). Wi-Fi is poor.
Stayed 1 night in Jan 2024
Response from Fuster Alejandro on 12 Jan 2024
Dear MrFirst of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially, Alejandro ARC Recoleta

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fuster Alejandro on 12 Jan 2024
Dear CarolFirst of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially, Alejandro ARC Recoleta

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small boutique hotel in great neighborhood
This horel is in an excellent location. Walkable and safe neighborhood. Close to excellent shopping and restaurants. Rooms are good in size and amenities. Breakfast is barely adequate and onsite restaurant closes at 4 pm. All staff with one exception is friendly and helpful. Unfortunately the one exception is the main front desk employee who is indifferent in manner and helpfulness (to be polite). His manner almost made us regret our stay.
Stayed 4 nights in Dec 2023
Response from Fuster Alejandro on 12 Jan 2024
Dear Mr David First of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially, Alejandro ARC Recoleta

10/10 Excellent

MARIE, Jensen Beach

Stayed 1 night in Jan 2024
Response from Fuster Alejandro on 12 Jan 2024
Dear MarieFirst of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially, Alejandro ARC Recoleta