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Reviews of Royal Exchange Hotel

3.5 out of 5
Royal Exchange Hotel
320 Argent Street, Broken Hill, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 174 out of 315 reviews" "
Rating 8 - Good. 109 out of 315 reviews" "
Rating 6 - Okay. 21 out of 315 reviews" "
Rating 4 - Poor. 10 out of 315 reviews" "
Rating 2 - Terrible. 1 out of 315 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Angus

Liked: Amenities
Clean and comfortable room great staff
Stayed 1 night in Mar 2024

4/10 Poor

Scott, Grovedale

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We arrived to find out there was no restaurant or bar open at all and when we got to our room the aircon did not work . Not good when it was 40 degrees. We spoke to them about it and there was nothing they could do
Stayed 3 nights in Feb 2024
Response from Joanne on 4 Mar 2024
Hello Scott,I am so sorry to hear that your stay with us was not to your expectations. Our restaurant and bar have been closed now for over 3 years and I have stated so, to my knowledge, in all booking platforms and on our website. Staffing being the main concern in this area.As far as the air conditioning I find that quite distressing that you were led to believe there was nothing we could do and would like to know who you spoke to about that so I can further investigate. Because this is not correct and I despair in thinking you were told that, and do not want the same thing to ever happen again.If you could take the time please to furnish me with information, such as your dates of stay and what time you actually complained, it would be very much appreciated.Again I deeply apologise for our lack of hospitality toward you both.RegardsJoanneManagement

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Marita

Liked: Staff & service
lovely convenient location. Great deco style.
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Charming deco hotel
Stayed 3 nights in Dec 2023

8/10 Good

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, old world elegance.
Stayed 2 nights in Nov 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service
We will visit again when the restaurant is open.

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service
A good property, though my room was tiny. Entirely too small. No place to put suitcase and me. Only one night stay, so okay. But would not stay in such a room again. Most of staff nice and helpful. Town is melancholy and somber.
Stayed 1 night in Oct 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historical hotel which is rare these days. Could easily stay there again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well appointed room in the center of town.
Stayed 1 night in Sep 2023

10/10 Excellent

Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Grand old building in a great location.
Stayed 3 nights in Aug 2023

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely period property - clean, comfortable and had everything you needed for a short or longer stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a beautiful art decor feel. Amazing service as our room was ready before the standard check in time. The hotel was so quiet. It was a joy to stay there
Stayed 1 night in Aug 2023

8/10 Good

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character of an historic pub.
Stayed 5 nights in Jul 2023

6/10 Okay

Frank

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property is marketed as a 5 star hotel with pictures of an attractive dinning room other and bar. It says parking available. Disappointingly it is more like an understaffed boarding house - there is no service in the dinning room other than a motel style sketches; breakfast there is no drink service except the usual motel type overprice ‘minibar’;there is no parking other than on the street where time limits apply; reception was unhelpful - when I asked what were good dinning option I was told ‘just go down the street there are plenty of things open’. Not withstanding that the room and bedding were of a high standard. Pity, with a bit more effort could be an outstanding option. Need to try harder
Stayed 1 night in Aug 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is very nicely decorated and looked after. The only parking is on the street and there are time limits so you have your car. Also, the wifi coverage was no good in our room despite staff telling us "it should be OK" it simply wasn't. It would be nice for this to be fixed so we would get what we paid for.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, quiet and nicely appointed
Stayed 1 night in Jul 2023

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service
Beautiful decor, clean room.
Stayed 3 nights in Jul 2023

10/10 Excellent

Lachlan

Liked: Staff & service, property conditions & facilities
Always a comfortable stay
Stayed 1 night in Jun 2023

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There is no bar area at the hotel and the lounge and dining areas were closed on both nights (Mon & Tue) Advised they would be closed for the foreseeable future. Therefore no indoor areas to relax apart from my room. Only on street parking (max 4 hours during the day) across from the hotel. The cost for the stay did not reflect the lack of amenities offered
Stayed 2 nights in May 2023

10/10 Excellent

eamonn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2023

8/10 Good

Aditi

Stayed 1 night in May 2023

10/10 Excellent

Mary De

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Central to all attractions, walking distance to many cafes, clubs bar in the middle of town.
Stayed 1 night in Apr 2023

10/10 Excellent

Ian, Corrunna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Classic comfortable 'old' hotel. But note that dining room is now closed, but other eating options (pubs and cafes) are nearby.
Stayed 1 night in Apr 2023

8/10 Good

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Mar 2023

10/10 Excellent

Michael

Stayed 1 night in Mar 2023

8/10 Good

Shoba

Liked: Staff & service, amenities, property conditions & facilities
Was nice, comfortable and quite stay
Stayed 3 nights in Mar 2023

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing too much trouble!
A massive thank you to everyone at the Royal Exchange - right from giving lots of dinner recommendations when I checked in, then letting me extend my stay at the last minute, and then especially to Ray as I was leaving, who let me stay in my room past check-out time, then insisted I stayed in their (very comfortable!) Lounge while waiting for my flight, and then spent ages calling around taxis who didn't come and eventually arranging for a local tour bus driver to run me to the airport. After being looked after like that, I wish I could stay forever!
Stayed 3 nights in Jan 2023

6/10 Okay

Andrea

Travelled with partner
Disliked: Property conditions & facilities
We knew it was an old hotel but probably there should be some upgrades, bathrooms ? Also we would've liked to grab a drink arriving late afternoon, no-one in the bar area and the receptionist was clearly wanting to go as soon as possible, its a hotel for goodness sake, look after your guests We went down the road to the Broken Hill Pub

8/10 Good

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous old building, friendly and helpful staff. Comfortable bed and good selection of pillows. Quite noisy - from the street (as would be expected on a busy corner - which is also very convenient for getting around town) - but also through our wall from inside. Woken by very loud banging very early each morning - perhaps from the cleaner's closet between the end rooms. Could be amazing with a little update - looks a little tired and the balcony will become unsafe without some serious restoration soon. The dining room (only used for a continental breakfast) is crying out to be an art deco cocktail bar! Overall, excellent for a casual and generally relaxing stay.

8/10 Good

Steve, Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in middle of the Main Street in BH. Rooney are smallish but have everything you need.

8/10 Good

david

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great rustic feel and location. Wi-fi did not work.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Cool old hotel , need some off street parking tho, parking out on the street with signs that say no more than four hours isn't ideal.
Stayed 2 nights in Oct 2022

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities
As a previous guest this hotel has maintained it’s clean comfortable atmosphere in a heritage building in the central Broken Hill. A great stay
Stayed 2 nights in Oct 2022

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand old Hotel. Well maintained with lots of character. Very convenient location. Lady on front desk was very helpful and pleasant.
Stayed 1 night in Oct 2022

10/10 Excellent

Jacqueline

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truelly a Grand old hotel. They dont build these sny more. Spend some time browsing the main dining room .. priceless memorabilia. Or just sit out an upper verandah ... and take in the Broken Hill views.
Stayed 2 nights in Sep 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in the outback
Beautiful hotel
Stayed 2 nights in Sep 2022

8/10 Good

Anthony

Stayed 1 night in Sep 2022

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the period character of building and proximity to town centre
Stayed 1 night in Sep 2022

8/10 Good

Stephen

Travelled with partner
Disliked: Property conditions & facilities
4 years ago they had a great dining experience, no dinner any more. The town is dying and I won't travel in that direction again.
Stayed 1 night in Aug 2022

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located with a bit of old world charm.
Stayed 3 nights in Aug 2022

8/10 Good

Neville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Art Deco hotel. Room had ensuite and was small but beautifully decorated. A/c was hard to get right so had a cold first night until staff assisted next day. Hotel does not have a bar or lounge. There was a nice breakfast room but I didn’t try the breakfast preferring to explore the town, which was quite empty apart from some tour groups. Most hotels & restaurants closed but several clubs operating.
Stayed 2 nights in Jul 2022

10/10 Excellent

Madhuma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quiet! Great hot shower - water pressure. Great bed.
Stayed 1 night in Jul 2022