Property amenity
Check availability

Reviews of Vine Serviced Apartments

4.5 out of 5
Vine Serviced Apartments
27 Russell Street, South Brisbane, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 250 out of 411 reviews" "
Rating 8 - Good. 112 out of 411 reviews" "
Rating 6 - Okay. 29 out of 411 reviews" "
Rating 4 - Poor. 15 out of 411 reviews" "
Rating 2 - Terrible. 5 out of 411 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

MARGARET

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The quoted address, 28 Russell St , is deceptive as the entry is around the corner. Taxi was confused in the dark. The limited hours of the receptionist was inconvenient so access to apartment key confusing as entrance is very dark.
Stayed 4 nights in Nov 2023

8/10 Good

Ewan

Liked: Property conditions & facilities
Expecting to have midweek service done on apartment’s bathroom and kitchen, hot tub a little chilly would have used it every day rather than the one time???, other than that everything was good
Stayed 7 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Rosalie

Disliked: Room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Anne

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
While the apartment looked spacious and clean, the air freshener was overpowering and bed and lounge were of poor quality. This apartment would be hard pressed to rate 3 star if inspected by the ratings committee- certainly not luxurious as promoted. Great location, though.
Stayed 3 nights in Oct 2023

10/10 Excellent

Naoko

Stayed 5 nights in Sep 2023

8/10 Good

Matt

Liked: Cleanliness, property conditions & facilities
Comfortable. Close to South Bank
Stayed 3 nights in Sep 2023

10/10 Excellent

Jeffrey LH

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

MARK

Business traveller
Liked: Cleanliness, room comfort
Stayed 14 nights in Aug 2023

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, room comfort
Great location
The hotel was very well located and clean. Only issue is that for a 6 day stay we only had one set of towels (they did give one extra on day 4)
Stayed 4 nights in Aug 2023

8/10 Good

Rhonda

Travelled with family
The coffee shops downstairs. The Asian restaurants
Stayed 7 nights in Jul 2023

8/10 Good

Kristin

Business traveller
Liked: Cleanliness, room comfort
Gym facilities? False advertising.
I stayed here for a week long work trip. As per the photos there was a gym on premises so I brought my gear. Upon asking about the location of the gym they told me it was across the street and that you require an annual membership. Coming from Canada, and bringing extra items for this case I was not impressed. The rest of the stay was good, no complaints. However, the lack of transparency while booking was not ideal.
Stayed 7 nights in Jul 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and spacious. Parking was free
Stayed 2 nights in Jun 2023

10/10 Excellent

Steve

Stayed 3 nights in Jun 2023

6/10 Okay

Brad

Liked: Cleanliness
We had a few things that didn’t work like the Foxtel and the washing machine door that wouldn’t open. Reception were prompt in getting them fixed. The bed was not comfortable at all and some furnishings in particular the lounge could do with replacing
Stayed 3 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice apartment in a great location.
Clean, comfortable and well appointed apartment in a great location for easy walk South Bank, West End, CBD and transport. Plenty of great food options nearby. While we didn’t really use it, it was great to have the option of a full kitchen and laundry. Would recommend for anyone going to a show at QPAC, visiting the musuems, GOMA or events at the exhibition centre. Would definitely stay there again.
Stayed 3 nights in Apr 2023

4/10 Poor

Chai Young

Travelled with family
Disliked: Cleanliness, property conditions & facilities
My family got bed bugs including my 9 month old nephew - they caught some but ended up with 200 bites
Stayed 3 nights in Apr 2023

8/10 Good

Felicity

Stayed 6 nights in Mar 2023

10/10 Excellent

Karin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location, so close to Brisbane's cultural centre, the river walks, and the CBD. The premises were immaculate, comfortable and well equipped. The staff at reception were very accommodating and helpful. Would love to stay there again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The unit was very spacious and well situated for our events. We were able to walk to all areas we wished to visit. Restaurants were easily accessible and we were also able to easily walk to shops to purchase food for meals we wished to prepare.
Stayed 4 nights in Feb 2023

8/10 Good

Victoria

Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
A short stay to attend a celebration at Southbank. The location was very suitable and the free Parking was one reason for our choice. We were looking forward to enjoying the rooftop and Spa but it was closed due to repainting of the building.
Stayed 2 nights in Jan 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, room comfort
Quiet and clean
Vine Apartments great place to stay. Close to Southbank and amenities. Easily accessible to transport. Quiet and clean.
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
I highly recommend this property for the price and location
Stayed 2 nights in Nov 2022

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Izzy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good flat.
Stayed 4 nights in Aug 2022

4/10 Poor

Kim

Travelled with group
Disliked: Room comfort
Noisy, Cold and Uncomfortable
We stayed in 2 bed 2 bath which sounded good but our apartment was next to a 4 way intersection and we could hear vehicles passing, dogs barking and traffic lights pinging constantly, it was worse at night. The bed was hard and uncomfortable with only a thin duvet in winter. I had to put a blanket on top but was still cold. There was a reverse air con unit in each room but none of them worked so we couldn’t even heat the rooms. We tried asking about it but we were told there wasn’t much they could do about it. Our room was unserviced so we had to re-use towels which again wouldn’t have been an issue but the bathroom was so cold that our towels weren’t drying properly. They also would not store our luggage past 12pm so we had to lug them around with us on our last day which was very disappointing as we had planned to do some things in the city but ended up going to the airport 4hrs early instead. With all that said this was a great location for access to QPAC. Just a short walk with lots of cafes and restaurants near by and a short walk to the city.
Stayed 3 nights in Jun 2022

10/10 Excellent

Alsace

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was very helpful and friendly
Stayed 4 nights in May 2022

10/10 Excellent

Yuen Yee

Stayed 13 nights in Mar 2022

6/10 Okay

James

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Close to places of interest, but you can’t open windows at night with street noise.
Stayed 2 nights in Dec 2021

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Ideally located between best Southbank and Westend restaurants
Stayed 3 nights in Dec 2021

4/10 Poor

Glenn

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
2 rooms. 2 bathrooms Blood stains on the quilt. Had to ask for blankets. 1 ply toilet paper. Air conditioners did not work Roadworks at 0100am using jack hammers right outside the apartment with orange, red, blue police lights and a spotlight to light up the whole area. In the end we left a day early. Never again
Stayed 6 nights in Jul 2021

10/10 Excellent

Sally

Business traveller
Liked: Cleanliness, room comfort
Great Location
Great location if attending a conference at Convention centre, very short walk. Close to restaurants. Spacious and well equipped
Stayed 5 nights in Jun 2021

8/10 Good

Ruth

Business traveller
Liked: Cleanliness, room comfort
Good location, check in glitch
Overall a good place to stay, close to convention centre and excellent restaurants. My only issue was with checking in. I was led to believe that reception was open until midnight, but in fact closed at 6pm. There was a number to call, but I needed to say it was an emergency to speak with someone. They then very efficiently gave me a code to access a key. It would be better to say this is the arrangement at the beginning.
Stayed 2 nights in Jun 2021

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All good. No fuss. Friendly staff
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities
Loved the location. Close to shops and eateries. Overlooking park. Walking distance to Southbank. Well-equipped apartment. Clean and comfortable. Perfect for our stay. The only thing that was disappointing was the condition of the dining chairs, they should be replaced immediately. The vinyl coating is peeling off and they looked awful.
Stayed 5 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great location, close to the Convention Centre, SouthBank Restaurants and the CBD was a close walk. The apartment was nice and clean and well maintained. Next time we are in Brisbane would definately stay again.
Stayed 5 nights in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Very convenient
Perfect stay except noisyness during midnight
Stayed 3 nights in Apr 2021

8/10 Good

Nancy

Liked: Cleanliness, room comfort
Family visit
Overall we enjoyed our stay. I think there was a problem with the plumbing on the floor above as we had an unpleasant smell through the bathroom drain. The facilities were ideal for an 8 day stay. The bed was comfortable. My biggest issue was that the smoke alarm was too close to the cooking area and it went off as soon as you started cooking. I loved the little cafe downstairs.
Stayed 8 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to City, Southbank, Brisbane River, QPAC, GOMA and Maritime Museum Comfortable and clean Walking distance to great dining options, markets, entertainment e-Scooters handy
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Would book again.
Clean room, with all required amenities. Wonderful that there’s a washing machine and dryer. Great location. Only negative is the slow internet speed - only enough to slowly read the news. Not enough to stream Netflix.
Stayed 2 nights in Mar 2021

4/10 Poor

Gemma

Dryer didn't work, large stains on carpet at bathroom entrance, apartment looks dated. However, other
Stayed 6 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We liked the location and free parking. Did not like the noise. We were booked for a 3 night stay but only stayed the 1 night. There were ALL NIGHT road works directly outside the building with constant banging and clanking. Unable to sleep. Was not advised this was happening. It turned out to be a very expensive one night stay as they refused to refund the two nights we didn’t stay. Road works were continuing. Why would we stay when this was going on all night. We like our sleep and looked forward to this trip but The Vine Apartments ruined that. On a side note corridors and lift very hot and stuffy, no air circulation whatsoever. Won’t be back and will advise others not to waste their money.
Stayed 3 nights in Mar 2021

10/10 Excellent

Samara

Liked: Cleanliness, room comfort
Super clean and spacious
Stayed 2 nights in Feb 2021

8/10 Good

Gary A

Liked: Cleanliness, room comfort
Short stay.
Excellent service from the reception. Room was comfortable and clean. Good location.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully finished apartment and well fitted out. Walking distance to Southbank
Stayed 2 nights in Jan 2021
Response from Vine Apartments on 9 Feb 2021
Hi Anonymous, Thank you so much for leaving us such a great review! It is greatly appreciated! We hope to see you sometime soon!