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Reviews of Royal On The Park

4.5 out of 5
Royal On The Park
152 Alice Street, Brisbane, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 698 out of 1003 reviews" "
Rating 8 - Good. 231 out of 1003 reviews" "
Rating 6 - Okay. 55 out of 1003 reviews" "
Rating 4 - Poor. 13 out of 1003 reviews" "
Rating 2 - Terrible. 6 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Morgan

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Assistant Manager on 13 Apr 2024
Hi MorganThank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Across from the botanical gardens which was beautiful to walk thru and the river was right there too with nice pathways.
Stayed 2 nights in Apr 2024
Response from Assistant Manager on 8 Apr 2024
Hi Susan Thank you for your review. We are delighted to know that you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

10/10 Excellent

Rachael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing only let down was the air con in the room it was either on blasting and freezing or nothing at all - so we were up and down all night switching it on and down.
Stayed 1 night in Apr 2024
Response from Assistant Manager on 8 Apr 2024
Hi RachaelThank you for your review. We hope that you did enjoy your time with us and we thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Glory

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, had a beautiful view of the park from our room. Staff was accommodating and allowed us to check in pretty early.
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 8 Apr 2024
Hi GloryThanks for providing such positive feedback regarding your recent stay. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. We look forward to welcoming you back to the property soon.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel close to the city. It was clean, tidy and surprisingly exceeded my expectations. The pool and bar were great too!
Stayed 2 nights in Apr 2024
Response from Assistant Manager on 5 Apr 2024
Hi JessicaThanks for providing such positive feedback regarding your recent stay. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. We look forward to welcoming you back to the property soon.

8/10 Good

Peter

Travelled with partner
Great location
Stayed 3 nights in Apr 2024
Response from Assistant Manager on 5 Apr 2024
Hi PeterWe are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel for a short stay. Excellent location right beside the botanical gardens and short walk to great restaurants, shopping, pharmacies, etc. We arrived very early in the morning and they emailed us as soon as our room was ready, before official check in. The bed was very comfortable and the room was spacious. Would have been nice to have a microwave in the room.
Stayed 2 nights in Apr 2024
Response from Assistant Manager on 5 Apr 2024
Hi DanaThank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Peter

Travelled with partner
Liked: Property conditions & facilities
Nice close to all facilities and staff very friendly
Stayed 2 nights in Apr 2024
Response from Assistant Manager on 5 Apr 2024
Hi PeterThank you for your review. We are very pleased to hear that you enjoyed your time with us and our wonderful staff were able to make your stay most comfortable. We look forward to seeing you again

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean very good staff professional. Restaurant dining was outstanding. Directly across from beautiful botanical garden. Walking distance to the ferries and shopping and restaurants
Stayed 5 nights in Mar 2024
Response from Assistant Manager on 4 Apr 2024
Hi RonaldThanks for providing such positive feedback regarding your recent stay. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. We look forward to welcoming you back to the property soon.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 2 Apr 2024
Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Maraia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Clean
Stayed 5 nights in Mar 2024
Response from Assistant Manager on 1 Apr 2024
Hi MaraiaThank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

10/10 Excellent

phengchan

Liked: Cleanliness
Very good
Response from Assistant Manager on 1 Apr 2024
HI PhengchanWe hope that your stay was most enjoyable and we look forward to seeing you again very soon.

10/10 Excellent

Hoi Hin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are kind and helpful. The place is neat and tidy, and a good view at night. Shopping, post office and train station are all within 10 minutes distance.
Stayed 4 nights in Mar 2024
Response from Assistant Manager on 1 Apr 2024
Hi Hoi HinThank you for your review. We are very pleased to hear that you enjoyed your time with us and our wonderful staff were able to make your stay most comfortable. We look forward to seeing you again

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfy.! The food for breakfast was wonderful and dinner was just a curb Everyone I interacted with was very kind of special in their own way very smiling, very gracious very humble I thoroughly enjoyed my stay for three days
Stayed 3 nights in Mar 2024
Response from Assistant Manager on 1 Apr 2024
Hi CatherineThank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your are the best
Stayed 3 nights in Mar 2024
Response from Assistant Manager on 1 Apr 2024
Hi FlorianThank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

10/10 Excellent

Christine, BAKERSFIELD

Travelled with group
Liked: Cleanliness, staff & service, amenities
They need to fix their elevators to stay open longer or safe reopen it smashed our hands more than once . You had to run in and out. Otherwise clean and friendly,
Stayed 5 nights in Mar 2024
Response from Assistant Manager on 1 Apr 2024
Hi ChristineThank you for your review. We hope you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

6/10 Okay

Stefannie, Ottawa

Travelled with family and small children
Nice hotel, but a bit tired. Rooms seemed cleaned but in reality very dusty and things left behind by other guests were found. Check in was 1pm but room wasn’t ready until 1:45pm although front staff knew we had arrived since 10am. Baby cot was old and the sheet provided was not adequate.
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 31 Mar 2024
Hi StefannieThank you for your review and feedback. At Royal on the Park the guest experience is of the utmost importance to us and we greatly appreciate your honesty. I have shared your comments with the team for review and improvement. We hope to see you again very soon.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice old fashioned hotel
Stayed 4 nights in Mar 2024
Response from Assistant Manager on 27 Mar 2024
Hi RichardThank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Michelle, North Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with soavooos rooms. Very accessible to the river walk and botanical gardens. Nice little bar. Very helpful and friendly staff.
Stayed 1 night in Mar 2024
Response from Assistant Manager on 27 Mar 2024
Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Benjamin

Stayed 1 night in Mar 2024
Response from Assistant Manager on 15 Apr 2024
Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lace very close to downtown restaurants and walking the gardens and river. Really friendly staff!
Stayed 1 night in Mar 2024
Response from Assistant Manager on 25 Mar 2024
Hi TamaraThanks for providing such positive feedback regarding your recent stay. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. We look forward to welcoming you back to the property soon.

10/10 Excellent

Gregory, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stay here and enjoy everything.
Stayed 4 nights in Mar 2024
Response from Assistant Manager on 25 Mar 2024
Hi GregoryThank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for access to city. Comfy beds, lovely pool
Stayed 1 night in Mar 2024
Response from Assistant Manager on 25 Mar 2024
Hi JoleneThank you for your review. We are delighted to know that you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent staff who went above and beyond when my daughter was coming off a red eye flight the staff managed a quick turnaround on her room so that she was able to get some much needed sleep. The hotel is in a perfect location in the city with the botanic garden across the street and the river walk within easy walking distance as well as the city hall and shopping.
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 25 Mar 2024
Hi ErinThank you for your review. We are very pleased to hear that you enjoyed your time with us and our wonderful staff were able to make your stay most comfortable. We look forward to seeing you again

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 24 Mar 2024
Hi LanceWe are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

8/10 Good

Michael

Stayed 2 nights in Mar 2024
Response from Assistant Manager on 11 Apr 2024
Hi Michael Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management on 23 Mar 2024
Hi Clare,We hope that your stay was most enjoyable and we look forward to seeing you again very soon.

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff
Stayed 4 nights in Mar 2024
Response from Assistant Manager on 21 Mar 2024
Hi Sara Thank you for your review. We are happy to hear that you enjoyed your time with us and we will pass your praises on to our wonderful team. We look forward to seeing you again soon.

10/10 Excellent

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay included a free drink every day. The computerized toilet in the room was a fun feature.
Stayed 6 nights in Mar 2024
Response from Assistant Manager on 19 Mar 2024
Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! Have stayed there twice now. Clean and quiet. Good location to tour around Brisbane. Helpful staff. And love the cozy lobby bar!
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 18 Mar 2024
Dear Richard, Thank you for your wonderful review! We are so glad you have enjoyed your stays, and look forward to seeing you again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant Manager on 12 Mar 2024
Hi Daniel, Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Assistant Manager on 29 Mar 2024
Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and would stay here again in a heartbeat! Right across a quiet street from the park - walkable to downtown and lots of great restaurants nearby. Pool was a treat at the end of a long day sightseeing.
Stayed 3 nights in Mar 2024
Response from Assistant Manager on 4 Mar 2024
Hi Deborah, It is a great to hear you had an enjoyable stay and that you found our service to be amazing. We hope to welcome you to the hotel again soon.

8/10 Good

Ewa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, close to many places of interests, close to the river, right oposit botanical garden. Nice swimming pool however sun beds could do with cushions. Staff welcome you by the door and always happy to help you. Hotel was equal to some of the 5 stars hotels if not better. Highly recommended.
Stayed 5 nights in Feb 2024
Response from Assistant Manager on 3 Mar 2024
Hi Ewa,Thank you for your review. We are very pleased to hear that you enjoyed your time with us and our wonderful staff were able to make your stay most comfortable. We look forward to seeing you again

8/10 Good

Leesa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, botanic gardens beautiful and right opposite hotel, only short walk to river and Queen Street, top spot !
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 3 Mar 2024
Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

2/10 Terrible

Debbie

Disliked: Cleanliness, property conditions & facilities
Upset room was smelling of sewage fumes . No sleep and bad headaches from fumes. Needed to be refunded for stay but was not done when requested this. Expedia need to look into this and refund .
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 3 Mar 2024
Dear Debbie, Thank you for reaching out to us and providing your feedback. During your stay, we were in contact with you regarding the issue with your room, and organised a room move for you. All meals charges were waivered during your stay for the inconvenience. If you wish to discuss further, please get in contact with us directly.

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the botanic gardens and walkable to the centre. Comfy beds. Bathroom was beautiful but quite small. It was a good stay, I’d stay again if the price was reasonable. It’s fine but not special.
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 29 Feb 2024
Hi Joy, Thank you for your review. We hope you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Lots of friendly staff to assist. Bar and restaurant on site with great food/beverage selection. Nice location across from the park.
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 28 Feb 2024
Thank you for your review Richard. We look forward to seeing you again.

10/10 Excellent

Raechel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 28 Feb 2024
Thank you for your 5/5 rating!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wasaituatwd across from the Brisbane botanical gardens beautiful neighborhood. Close to many local pubs. Great stay in Brisbane.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Hi Robert,Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

10/10 Excellent

JEREMIAS

Stayed 1 night in Feb 2024
Response from Assistant Manager on 20 Mar 2024
Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Mina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Royal On the Park was excellent! The staff was friendly and professional, the room was clean and cozy, and the amenities were top-notch. The hotel's location was convenient for exploring the city. I highly recommend it for a memorable stay.
Stayed 1 night in Jan 2024
Response from Hotel Management on 21 Feb 2024
Hi Mina,Thank you for your review. We are happy to hear that you enjoyed your time with us and we will pass your praises on to our wonderful team. We look forward to seeing you again soon.

10/10 Excellent

Linda, Delta

Stayed 1 night in Feb 2024
Response from Assistant Manager on 20 Mar 2024
Hi Linda, Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

BEN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff
Stayed 1 night in Feb 2024
Response from Assistant Manager on 13 Feb 2024
Hi Ben,Thank you for your review. We are very pleased to hear that you enjoyed your time with us and our wonderful staff were able to make your stay most comfortable. We look forward to seeing you again

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Assistant Manager on 8 Feb 2024
Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

8/10 Good

Yoshihiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enojoyed staying
Response from Assistant Manager on 6 Feb 2024
Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 6 Feb 2024
Thank you for your review! We hope to see you again!

10/10 Excellent

Charmaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited budget and close to festival walkable
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 5 Feb 2024
Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Claire

Stayed 1 night in Feb 2024
Response from Assistant Manager on 20 Mar 2024
Hi Claire, Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Assistant Manager on 28 Jan 2024
Hi Jason, Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon