Balcony

Reviews of Quest Chermside

4.5 out of 5
Quest Chermside
9 Thomas Street, Chermside, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 196 out of 365 reviews" "
Rating 8 - Good. 132 out of 365 reviews" "
Rating 6 - Okay. 24 out of 365 reviews" "
Rating 4 - Poor. 8 out of 365 reviews" "
Rating 2 - Terrible. 5 out of 365 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

debbie, Hervey Bay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very central to shopping centre with all amenities and undercover safe parking. Breaky on the go provided and lockable parking the room was a self contained studio and had everything we needed
Stayed 1 night in Feb 2024
Response from Saurav Prasad - Area General Manager on 19 Feb 2024
Thank you for the wonderful stay and feedback and we look forward to hosting you again.

10/10 Excellent

Liam

Business traveller, Travelled with partner
Liked: Amenities
The staff were great. The place was clean and tidy. We will be back again.
Stayed 1 night in Feb 2024
Response from Saurav Prasad - Area General Manager on 16 Feb 2024
Thank you for the recent stay and feedback and we look forward to hosting you again

8/10 Good

Harry

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were great, quiet location, close to shops, free coffee in the morning with grab and go items! Super friendly staff! Pet friendly room was good! Happy days
Stayed 3 nights in Jan 2024
Response from Saurav Prasad - Area General Manager on 26 Jan 2024
Thank you for the lovely stay and feedback and look forward to seeing you again.,

10/10 Excellent

Michele

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Jon

Liked: Cleanliness, property conditions & facilities
Property was excellent however biggest disappointment was the reception. I paid and pre-checked in online day before checking in but I was made to wait at the lobby for a room while two other guests who just walked in and paid at the counter were given rooms before me. It was quite disappointing.
Stayed 1 night in Dec 2023
Response from Saurav Prasad - Area General Manager on 30 Dec 2023
Dear Jon,Thank you for the feedback and stay and I will surely address this with the team to ensure that these errors do not happen again, and we look forward to seeing you again.

8/10 Good

Susan

Stayed 3 nights in Dec 2023

10/10 Excellent

Margaret

Stayed 1 night in Nov 2023

8/10 Good

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly, efficient and professional meet and greet at reception. My room on the top floor was very spacious for a studio and very comfortable all round. I will definitely recommend Quest Chermside to others.
Stayed 1 night in Oct 2023
Response from Saurav Prasad - Area General Manager on 3 Nov 2023
Dear Colin,Thank you for the valued feedback and stay and we look forward to seeing you again in future.Regards

10/10 Excellent

Nilesh

Business traveller
Liked: Cleanliness, room comfort
October in Brisbane
Very convenient location and apartment is well managed and very clean
Stayed 1 night in Oct 2023
Response from Saurav Prasad - Area General Manager on 28 Oct 2023
Thank you for the valued feedback, Nilesh and we look forward to seeing you again.Regards,

8/10 Good

Darren

Stayed 4 nights in Oct 2023

10/10 Excellent

Melinda

Liked: Cleanliness, amenities, property conditions & facilities
Staff were helpful on arrival and were cheery.
Stayed 2 nights in Oct 2023
Response from Saurav Prasad - Area General Manager on 25 Oct 2023
Thank you for your recent stay and feedback and we look forward to seeing you again in future.Regards,

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
thank you for a nice brief stay.. Lily was so friendly and helpful.. THANK YOU
Stayed 1 night in Sep 2023
Response from Saurav Prasad - Area General Manager on 25 Oct 2023
Thank you for your recent stay and feedback and we look forward to seeing you again in future.Regards,

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a clean nice room. The only downside was having to drag luggage through reception from car park to access room.
Stayed 1 night in Sep 2023

10/10 Excellent

Deb

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Santee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent and convenient
Stayed 1 night in Jun 2023
Response from Saurav Prasad - Area General Manager on 4 July 2023
Dear Santee,Thank you for the recent stay and feedback and we look forward to seeing you again in future. Regards,

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Sound proof rooms
Response from Saurav Prasad - Area General Manager on 28 June 2023
Dear Sarah,Thank you for recent stay and feedback and we look forward to seeing you again in future.Regards

10/10 Excellent

LYNNE, Driver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spacious 1 b/r apartment with kitchen, washer/dryer. Convenient location. Walking distance, approx 100m to Westfield Chermside. Also bus terminal across the road. Walking distance to Kedron Wavell Servicemen's Club for a great feed. Grab and go breakfast also pretty good Would definitely stay again and recommend
Stayed 3 nights in Jun 2023
Response from Saurav Prasad - Area General Manager on 19 June 2023
Dear Lynne,Thank you for the recent stay and feedback and we look forward to seeing you again in future.

8/10 Good

Ayesha

Travelled with family
Liked: Cleanliness, amenities
The staff were very friendly and helpful. The building is in need of some updating and the rooms had some minor issues, which included a strong odour coming from toilet. It was only noticeable when entering the room after time outside. Not enough of an issue to offset the convenience of walking distance to water park and Westfield. Would stay again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Margie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service from the staff (particularly the receptionist) who were very helpful and welcoming. Suite was clean, well presented with a very comfortable bed.
Stayed 1 night in Mar 2023
Response from Monika on 14 Mar 2023
Hi Margie, Thank you for providing feedback about your stay at Quest Chermside. I’m thrilled that you enjoyed your stay with us. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Monika BuissonGeneral Manager

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Secure and close to shopping centre.
Stayed 1 night in Mar 2023
Response from Monika on 14 Mar 2023
Hi Judy, Thank you for providing feedback about your stay at Quest Chermside. I’m thrilled that you enjoyed your stay with us. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Monika BuissonGeneral Manager

6/10 Okay

Suzie

Travelled with partner
Could not get wifi to work, even after following instructions given. Couldn't get assistance as after hours. My sheets had stains on them. No fly screens so couldnt have fresh air coming into room
Stayed 1 night in Feb 2023
Response from Monika on 14 Mar 2023
Hi Suzie, Thank you for choosing to stay at Quest Chermside and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. I have discussed your feedback with our team to ensure that such issues do not recur. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest.Kind Regards,Monika BuissonGeneral Manager

10/10 Excellent

Bruce

Stayed 1 night in Jan 2023
Response from Monika on 14 Mar 2023
Hi Bruce, Thank you for providing feedback about your stay at Quest Chermside. I’m thrilled that you enjoyed your stay with us. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Monika BuissonGeneral Manager

10/10 Excellent

Roslyn

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Monika on 14 Mar 2023
Hi Roslyn, Thank you for providing feedback about your stay at Quest Chermside. I’m thrilled that you enjoyed your stay with us. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Monika BuissonGeneral Manager

10/10 Excellent

David

Stayed 1 night in Jan 2023
Response from Monika on 14 Mar 2023
Hi David, Thank you for providing feedback about your stay at Quest Chermside. I’m thrilled that you enjoyed your stay with us. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Monika BuissonGeneral Manager

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great spot for we need
Stayed 1 night in Dec 2022

10/10 Excellent

Marika

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great, spacious rooms. Excellent location and lovely staff
Stayed 1 night in Nov 2022

10/10 Excellent

Shanara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly. Right next to chermside. Room was clean
Stayed 2 nights in Sep 2022
Response from Monika on 20 Sept 2022
Hi Shanara, Thank you for providing feedback about your stay at Quest Chermside. I’m thrilled that you enjoyed the experience and that you found our staff accommodating and our location and apartments suitable. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Monika BuissonGeneral Manager

8/10 Good

Fran

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Dael

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
We had problems with our keycards working each time we stayed there. Very quickly replaced though.
Stayed 3 nights in Jul 2022
Response from Quest Chermside on 24 Aug 2022
Hi Dael,Thank you for staying with us and taking the time to share feedback from your stay. Apologies for the issues you experienced while staying with your keycards. A few weeks ago we upgraded our key system so this kind of issue won't happen again.Thanks for staying and I hope we might have the opportunity to welcome you back again in the future. Kind Regards,Quest Chermside

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very good service, very good property in a great position
Stayed 2 nights in Jun 2022
Response from GM on 22 June 2022
Thanks for staying Adam!

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

pamela

Liked: Cleanliness, property conditions & facilities
Very clean ..friendly staff.. very convenient place to stay
Stayed 1 night in May 2022
Response from GM on 22 June 2022
Thanks for your feedback Pamela, we hope we might have the opportunity to welcome you back again soon!

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were awesome and the location was perfect
Stayed 1 night in Apr 2022
Response from GM on 22 June 2022
Glad you enjoyed your stay Leanne!

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Should really have pedestrian access in/out of the parking area
Stayed 1 night in Apr 2022
Response from GM on 22 June 2022
Thanks for staying with us Mark.

8/10 Good

Natalie

Stayed 2 nights in Apr 2022

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Not the best system to get an out of the carpark needs more refinement. Rooms were great just the right size for the stay and very comfortable. Noise was an issue with many sirens going off and helicopters getting to the hospital up the road . Location was perfect access to everything you needed. Overall perfect service and location just needs a little refinement in certain things to make it 5 star location
Stayed 3 nights in Mar 2022

4/10 Poor

Paul

Travelled with group
Unfortunately there were quite a few negatives about my stay here. Just to summarise: - Room smelt like dog (it is a pet friendly place apparently and gets cleaned?) - Cigarette butt left in ash tray on balcony (I'm a non-smoker so definitely not mine...) - Stains on fitted bed sheet (found 3 stains approx size of 20c coin. Lucky these were in the middle of the bed so we slept on the edges of the bed.) - Found someone's old sock on the floor at the base of the bed
Stayed 2 nights in Mar 2022

10/10 Excellent

Nico

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2022

10/10 Excellent

Kya

Stayed 1 night in Feb 2022

10/10 Excellent

Janette, Canadian

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Love the spaciousness of my little apartment, the views out over the area especially at night, and the proximity to so many great food places. Staff were very helpful, especially when things went glitchy with the car park access (thank you for lending me a robust swipe card!).
Stayed 9 nights in Feb 2022
Response from GM on 20 Feb 2022
Dear Janette, Thank you for providing feedback about your stay at Quest Chermside. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, James Cunningham General Manager

8/10 Good

Roland

Business traveller, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Feb 2022
Response from GM on 20 Feb 2022
Thank you for staying with, we appreciate your comments!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Service was great. Room was excellent. Convenient location.
Stayed 1 night in Jun 2020
Response from Ivy on 2 July 2020
Thank you for your lovely review and comments! We are pleased to see that you enjoyed your stay with us and found our location and facilities suitable.  We hope to have the pleasure in welcoming you back again in the future.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2020
Response from Amit Visodiya, Hotel Operations Manager on 10 June 2020
Thank you for the support and rating us 5 out of 5. I hope you can return and will stay again soon. Kind Regards

10/10 Excellent

Verified traveller

The after hours manager was very understanding/accommodating of our needs and our room was modern, clean and extremely comfortable. The free parking was appreciated and location near Westfield Chermside convenient.
Stayed 1 night in May 2020
Response from Quest Chermside on 26 May 2020
Thank you so much for taking time to provide feedback, we glade that you have enjoyed your stay with us. We are looking forward to welcome you back again.

10/10 Excellent

Shargregoire, Paradise Point

Travelled with partner
Liked: Cleanliness
Very comfortable and well located with easy access to Chermside shops and Kedron RSL.
Stayed 2 nights in Mar 2020
Response from Amit Visodiya, Operations Manager on 3 June 2020
Thank you for the support and rating us 5 out of 5. I hope you can return and will stay again soon. Kind Regards

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2019
Response from Ivy on 13 Dec 2019
Dear Dianne, Thank you for your positive feedback. Hope to have you to stay with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Royce on 4 Dec 2019
Thank you for your support and review our property, we hope you will stay again soon. Kind Regards, Royce Cleaver Hotel Property Manager

10/10 Excellent

Kinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and lovely stay.
Stayed 2 nights in Nov 2019
Response from Maria on 19 Nov 2019
Glad to hear you had a lovely stay. Thank you for staying with Quest.

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Spacious clean room, friendly and helpful staff.
Stayed 1 night in Nov 2019
Response from Reception on 10 Nov 2019
Thank you for your feedback. Kind Regards Quest Chermside on Thomas

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Royce on 25 Nov 2019
Thank you for your support, we hope you will stay again soon. Kind Regards, Royce Cleaver Hotel Property Manager