Outdoor pool

Reviews of voco Brisbane City Centre, an IHG Hotel

4.5 out of 5
voco Brisbane City Centre, an IHG Hotel
85-87 North Quay, Brisbane, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 79 out of 134 reviews" "
Rating 8 - Good. 40 out of 134 reviews" "
Rating 6 - Okay. 11 out of 134 reviews" "
Rating 4 - Poor. 4 out of 134 reviews" "
Rating 2 - Terrible. 0 out of 134 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Serafina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good.
Stayed 1 night in Apr 2024

8/10 Good

Mark

Travelled with partner
Location was great. But halls need a major painting. We were do we would have a junior suite. It was just a room…nothing special. Not a suite.
Stayed 3 nights in Mar 2024

8/10 Good

Yunxuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very friendly and excellent services. The hotel has been refurbished however still humid, open shower box hence the bathroom is always wet and vanity is very low for someone whom is 165cm or above
Stayed 3 nights in Feb 2024

10/10 Excellent

Glenn

Great place
Stayed 1 night in Feb 2024

10/10 Excellent

Shanshan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service in Voco. Absolutely professional five star service here. Thanks to the reception team and manger team for solving the problem for me and my family!
Stayed 1 night in Jan 2024
Response from voco Management Team on 28 Jan 2024
Dear Shanshan, Thank you for your wonderful review from your recent stay with us at voco Brisbane City Centre. It's great to see that the service provided by the team was a huge standout for you and that they were able to solve the issue you encountered during your time with us. We look forward to welcoming you back in the future.

10/10 Excellent

jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay here at the Vocco! The place was in a great location easy to get around. The room was lovely and spacious with an amazing view. The staff were outstanding excellent service from everyone I encountered especially my check in staff Reid who made my welcome extra special with an upgrade and drink vouchers for the bar when I said it was my birthday! Couldn’t fault this place and would highly recommend if you are looking for a place to stay in Brisbane!
Stayed 1 night in Jan 2024
Response from voco Management Team on 24 Jan 2024
Dear Jessie, Thank you for taking the time to share such wonderful feedback from your recent stay over your Birthday with us at, voco. Its great to see Reid was able to make the special occasion more memorable for you and treat you yo an upgrade and drink. We will be sure to pass on the feedback to him and the rest of the team for your kind words.

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from voco Management Team on 24 Jan 2024
Dear Daniel, Thank you for leaving a review from your recent stay at voco. Cheers, voco Management Team

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2024
Response from voco Management Team on 19 Jan 2024
Dear Derek, Thank you for taking the time to leave a review from your recent stay with us at voco Brisbane City Centre. It's wonderful to hear that you had a great stay. We look forward to welcoming you back in the future. Cheers, voco Management Team

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff and helpful. Loved this comfortable stay which has easy access to pool and a gym.
Stayed 4 nights in Jan 2024
Response from voco Management Team on 16 Jan 2024
Dear Zoe, Thank you for sharing your wonderful feedback from your recent stay with us. It's great to see that you had a comfortable stay. We all look forward to welcoming you back in the future. Cheers, voco Management Team

8/10 Good

Ka Yuet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Room is clean and bed is comfortable.
Stayed 3 nights in Dec 2023
Response from voco Management Team on 15 Jan 2024
Dear Ka Yuet, Thank you for sharing your feedback with us from your recent stay at voco. Its wonderful to see that your enjoyed the room and the comfort of the bed.

10/10 Excellent

Andres Leonardo Scarpatti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 5 nights in Dec 2023
Response from voco Management Team on 15 Jan 2024
Dear Andres Leonardo Scarpatti, Thank you for leaving your review.

8/10 Good

Bhakti

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from voco Management Team on 14 Jan 2024
Dear Bhakti, Thank you for your review.

6/10 Okay

Verified traveller

The hotel is quite older than the picture. But it does have a great view of the city and very convenient location. But I couldn’t get my room cleaned after I notice the management team twice.
Stayed 4 nights in Dec 2023
Response from Kassy on 15 Jan 2024
Dear Guest, Thank you for your feedback from your recent stay with us. I'm sorry to hear that your room was never serviced during your stay with us and after mentioning it to the management team. We will follow up with the team and ensure that both Front Desk and Housekeeping are aware of your feedback, so we can better improve. Kind regards, Kassandra Duty Manager

4/10 Poor

Roxy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from voco Management Team on 6 Jan 2024
Dear Roxy, Thank you for leaving a review from your recent stay with us.

10/10 Excellent

Kremena, Sydney Olympic Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice small pool, good breakfast, friendly and helpful staff
Stayed 5 nights in Dec 2023
Response from voco Management Team on 6 Jan 2024
Dear Kremena, Thank you for sharing your wonderful words from your recent stay with us at voco Brisbane City Centre. Its great to see that you enjoyed your overall stay with us, and we all look forward to welcoming you back to voco life in the future.

6/10 Okay

David

Travelled with family
Liked: Staff & service
The Voco needs some TLC. The foyer is small, and the hallways have a damp, musty smell. It feels about 3.5 *. On the plus side the location is ok and the river view was nice.
Stayed 5 nights in Dec 2023
Response from voco Management Team on 6 Jan 2024
Dear David, Thank you for taking the time to share your feedback with us from your recent stay. Its wonderful to see that you enjoyed the location and the river views. I will share your feedback with our team regarding the hallways and their smell. However, we hope to welcome you back in the future.

8/10 Good

Judy A, Seattle

Stayed 1 night in Dec 2023
Response from voco Management Team on 19 Jan 2024
Dear Judy A, Thank you for taking the time to leave a review. We hope to welcome you back in the future. Cheers, voco Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and breakfast.
Stayed 1 night in Dec 2023
Response from voco Management Team on 6 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback with us from your recent stay. Its wonderful to see you enjoyed the location and breakfast. We hope to welcome you back during your next visit to Brisbane City

8/10 Good

Ceyda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from voco Management Team on 6 Jan 2024
Dear Ceyda, Thank you for leaving a review from your recent stay with us.

8/10 Good

hong

Stayed 2 nights in Dec 2023
Response from voco Management Team on 6 Jan 2024
Dear Hong, Thank you for leaving a review from your recent stay with us.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great start to our trip to Australia, following 29 hrs of flying we arrived 6hrs ahead of check-in time, reception staff quickly accommodated an early check in to our room which was very much appreciated. Fabulous clea, good size room couple with great selection of high quality breakfast. Overall great stay and definitely good value for money. Highly recommend
Stayed 2 nights in Dec 2023
Response from voco Management Team on 6 Jan 2024
Dear Melanie, Thank you for your kind words from your recent stay with us at voco Brisbane City Centre. It's great to see that you enjoyed your whole time at the hotel and we were able to get you checked in after a long time of flying. We hope you have a wonderful new year and we are able to welcome you back at some point in the future.

10/10 Excellent

Denise

Stayed 1 night in Dec 2023
Response from voco Management Team on 24 Dec 2023
Dear Denise, Thank you for sharing your feedback with us from your stay. We hope to welcome you back soon

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roadworks right outside the hotel the whole time and they worked throughout the night and during the day. Quite noisy and dusty.
Stayed 3 nights in Dec 2023
Response from voco Management Team on 24 Dec 2023
Dear Andrew, Thank you for providing your feedback from your recent stay. I do apologise for the road works during your stay. We are actively working with Brisbane Council to try and keep noise and dust to minimum as much as possible. We hope that you will give us the opportunity to stay with us again in the future when the construction has finished up

10/10 Excellent

Raewyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from voco Management Team on 24 Dec 2023
Dear Raewyn, Thank you for sharing your feedback with us from your stay. We hope to welcome you back soon

10/10 Excellent

Edward William

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay.
Stayed 3 nights in Dec 2023
Response from voco Management Team on 24 Dec 2023
Dear Edward, Thank you for sharing your feedback with us from your stay. We hope to welcome you back soon

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city stay
A lovely hotel and great experience. Perfect for a Brisbane city stay.
Stayed 1 night in Dec 2023
Response from voco Management Team on 24 Dec 2023
Dear Joanne, Thank you for sharing your feedback with us. We all look forward to welcoming you back to voco life during your next Brisbane City Stay.

10/10 Excellent

Bettina

Liked: Cleanliness, amenities, property conditions & facilities
The pool and the view over the river. Stunning.
Stayed 3 nights in Dec 2023
Response from voco Management Team on 24 Dec 2023
Dear Bettina, Thank you for providing us with your feedback from your recent stay with us at voco Brisbane City Centre. its great to see you enjoyed the pool and river views during your time with us. We all look forward to welcoming you back to voco life during your next visit to Brisbane City

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good walking distance to Suncorp Stadium. Issues with booking being told no room available, but was quickly sorted and parking not on site. Noisy due to roadworks nearby from early morning. Good food selection at buffet breakfast. Friendly staff.
Stayed 1 night in Dec 2023
Response from voco Management Team on 24 Dec 2023
Dear Gina, Thank you for taking the time to share your feedback with us from your recent stay. Its great to see you enjoyed the breakfast, friendly staff and distance between here and Suncorp. However I do apologise for there being an issue with the booking on arrival, but glad it was sorted for you in a timely manner.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PARKNG IS A JOKE , TO SMALL AND OVERPRICED FOR SUCH A TIGHT LITTLE AREA , BIGGER CARS DONT BOTHER .
Stayed 4 nights in Nov 2023
Response from voco Management Team on 11 Dec 2023
Dear Glenn, Thank you for taking the time to share your feedback with us regarding the parking. I'm sorry that it was not up to your liking, with it being a 3rd party parking, unfortunately there is not much we are able to do in regards to improving it. We do offer another parking option at the hotel that is suited for bigger cars and guest are always welcome to park there. We hope that despite the parking, you will stay with us again. Cheers, voco Management Team

10/10 Excellent

Shaun

Stayed 1 night in Nov 2023
Response from voco Management Team on 24 Dec 2023
Dear Shaun, Thank you for sharing your feedback with us from your stay. We hope to welcome you back soon

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location which is close to the city but accessible to South Bank and Cultural Center precinct. Staff are super attentive and flexible
Stayed 3 nights in Nov 2023
Response from voco Management Team on 11 Dec 2023
Dear Damian, Thank you for sharing such wonderful feedback from your stay with us. Its great to see you enjoyed the location of the hotel and the service provided by the team members. We all look forward to welcoming you back to voco life during your next visit to Brisbane.Cheers, voco Management Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean ..delicious breakfast and dinner...close to transport...highly recommend..
Stayed 4 nights in Nov 2023
Response from voco Management Team on 11 Dec 2023
Dear Sharon, Thank you for sharing your feedback with us from your recent stay at voco. Its great to see you enjoyed breakfast and dinner and the location of the hotel. We all hope to welcome you back to voco life in the futureCheers, voco Management Team

10/10 Excellent

Qian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and helpful. The room was clean and location is convenient to all directions. Highly recommend to others.
Stayed 9 nights in Nov 2023
Response from voco Management Team on 11 Dec 2023
Dear Qian, Thank you for your feedback! Its wonderful to see that you enjoyed the location, rooms and service provided by the team members at voco. We all look forward to welcoming you back to voco life in the future.

8/10 Good

Mikyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from voco Management Team on 11 Dec 2023
Dear Mikyung, Thank you for taking the time to share your feedback. We hope to welcome you back to voco life in the future. Cheers, voco Management Team

10/10 Excellent

Haenghee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and very convenient shopping and dining
Stayed 4 nights in Nov 2023
Response from voco Management Team on 13 Nov 2023
Dear Haenghee, Its wonderful to see that you enjoyed your stay with us and the breakfast we have on offer at the hotel. Its also wonderful to see that you found the city location convenient for all your shopping and dinning needs. We hope to welcome you back in the future. Kind regards,voco Management Team

8/10 Good

DIANNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outlook from our room was beautiful overlooking the river. Everyone was extremely nice & helpful especially Irwin at front desk. We did unfortunately have a problem with an epoxy smell coming from the lift & they did do everything they could to compensate us.
Stayed 2 nights in Oct 2023
Response from voco Management Team on 11 Nov 2023
Hey there Dianne, thank you for you wonderful feedback from your recent stay with us at voco Brisbane. It great to see that Earvin made a great impression on you and we will pass on the feedback to him. Despite the issue with the smell, I'm glad the team we able to do everything they could to provide compensation for you. We hope that you will stay with us again in the future and we can welcome you back to voco life.

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from voco Management Team on 11 Nov 2023
Dear Graeme, Thank you for taking the time to leave your review from your recent stay at voco Brisbane City CentreKind regards, voco Management Team

10/10 Excellent

Peti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from voco Management Team on 5 Nov 2023
Hey there Peti, Thanks for leaving an awesome review! Cheers, voco Management Team

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Location was fantastic. If you had bigger than a sedan eg 4x4 you couldn't fit in the carpark. A bit shabby getting to your car also. And we did not like the bathrooms. They were clean however you needed a toilet brush almost every time you did no 2's the bathroom door would not stay open and the shower leaked allover the floor.
Stayed 4 nights in Oct 2023
Response from voco Management Team on 11 Nov 2023
Dear Brett, Thank you for providing your feedback from your stay with us at voco Brisbane. Its wonderful to see that you found the hotel location fantastic during your stay. However, I d o apologise for the bathroom layout, this is something that we are looking into and will continue to until a suitable resolution can be found. We hope that you will stay with us again in the future, despite the parking and bathroom. Kind regards, voco Management Team

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place fantastic staff
Stayed 4 nights in Oct 2023
Response from voco Management Team on 3 Nov 2023
Dear WayneThank you for your wonderful review. Cheers, voco Management Team

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
close to the river front, shops & suncorp stadium easy walk to the train station to get the train to the airport.
Stayed 2 nights in Oct 2023
Response from voco Management Team on 3 Nov 2023
Dear Nigel, Thank you for your great review. Cheers, voco Management Team

8/10 Good

ZHISHENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 7 nights in Oct 2023
Response from Kassy on 24 Oct 2023
Dear Zhisheng, Thank you for taking the time to share your feedback with us from your recent stay. We hope to welcome you back to voco life in the future. Kind regards, voco Management Team

8/10 Good

Jessica

Stayed 4 nights in Oct 2023
Response from voco Management Team on 5 Nov 2023
Hey there Jessica, Thanks for leaving a great review! Cheers, voco Management Team

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Oct 2023
Response from voco Management Team on 11 Oct 2023
Dear Brian, thank you for your review and your kind words about the voco team members. We hope to welcome you back to voco life in the near future.

10/10 Excellent

breanna ashlee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the customer service, super helpful with an early check in available
Stayed 1 night in Oct 2023
Response from voco Management Team on 11 Oct 2023
Dear Breanna, Thank you for the wonderful review. It's great to hear that the team was able to check you in early, so you could enjoy your stay sooner with us. We all look forward to welcoming you back to voco life in the future.

10/10 Excellent

Jinyin

Stayed 1 night in Oct 2023
Response from voco Management Team on 3 Nov 2023
Dear Jinyin, Thank you for your wonderful review. Cheers, voco Management Team

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay I would recommend because it is close to p much everything and welcoming. Definitely get breakfast :)
Stayed 9 nights in Sep 2023
Response from voco Management Team on 11 Oct 2023
Dear Oliver, Thank you for the wonderful review from your recent stay with us at voco Brisbane City. We are all excited to welcome you back to voco life in the future when you are next visiting.

6/10 Okay

Louise Mary

Liked: Cleanliness, staff & service, amenities
The room was well appointed and the bed very comfortable. The only item stocked was water, tea and coffee. The aircon was set to 21.5 which I found too hot and when I tried to change it, it would go back to that temperature, so the room felt stuffy as the windows do not open. One lift is permanently out of order and has been for 6 months as a staff member told me. This was a problem on the weekend as the hotel hosted two full football teams, making it hard to use the lift. Breakfast was included and this was really good, with full hot breakfast, omelette station, cold cuts, fruit and cereal. One nice touch was the gluten free bread station, complete with toaster, which was kept separate from contamination, very thoughtful. At present North Quay is undergoing roadworks for the Brisbane Metro, not the hotel's fault, but made it harder to get to and from the hotel. It's an easy 15 minute walk from Central Station, the nearest train station. For the price, the hotel was fine.
Stayed 4 nights in Sep 2023
Response from voco Management Team on 11 Oct 2023
Dear Louise, Thank you for taking the time to share your feedback with us from your recent stay at voco Brisbane. Its great to see that your enjoyed the Breakfast. However we do apologise for the inconvenience you faced during your stay, like the lift and ac in the room. We are actively upgrading our lifts and have 2 brand new ones, up and running and are undergoing the 3rd and final upgrade of our 3rd lift, that will be fully operational very soon. I do apologise that the ac in your room was not cooling during your stay and made the room feel stuffy, which im sure was not very comfortable. We hope that you will give us another try in the future to host you at voco again, to show you what voco life is all about. Thank you again

10/10 Excellent

Sandon Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kassy on 11 Oct 2023
Dear Sandon Sandy, Thank you for taking the time to share a review with us from your recent stay at voco Brisbane City Centre

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend staying here. The reception staff were very friendly and helpful. The city centre is a pleasant walk away.
Stayed 3 nights in Sep 2023
Response from The Reception Team on 25 Sept 2023
Dear Vivien, thank your for sharing your experience with us from your recent stay at voco Brisbane City Centre. We look forward to welcoming you back to voco life in the future. Cheers, voco Management Team