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Reviews of Mantra South Bank

4.5 out of 5
Mantra South Bank
161 Grey Street, South Bank, South Brisbane, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 1000 reviews" "
Rating 8 - Good. 350 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel common areas and room were pretty tired and basic considering the price paid. Had difficulty getting clear instructions about parking when calling the hotel. We had the same dirty crockery outside the door to our room since arrival for 3 days. Inconsistent with towels placed into room each day. Dirty carpets in room. Discarded cleaning cloths dangling from plants outside window. Very loud A/C. Mold in shower cubicle. Would all be fine if price was half what it was.
Stayed 2 nights in Mar 2024
Response from Melita Martin on 30 Mar 2024
Dear Paul,Thank you for taking the time to tell us about your experience at the Mantra South Bank Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that your feedback does not go unnoticed, and we sincerely appreciate and value your comments and will be taking the appropriate measures to address each mentioned issues to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Melita MartinFront Office Assistant Manager

2/10 Terrible

Benjamin and Kylie

Disliked: Staff & service
This was by far the worst experience and stay we have ever had and at the price of $400 for one night we feel robbed. So to start with the shower is so slippery (as it’s an old bathtub) that when I stepped out of the shower one leg went one way and the other leg went the other way sending me flying across a slippery floor straight into a cupboard ripping my toe nail on my big toe straight off causing extreme pain to the point I can no longer where a shoe and will have to take time off work of which has now put a financial strain on my growing family, then at some late hour we received a phone call being accused of make loud noise and partying when we were trying to rest as that was point of our stay so we got on with our stay till breakfast came along and food was horrible and we were spoken to so rudely when we came to collect. After speaking to the manager they said sorry there’s nothing we can do for you. All we want is a nice stay for a night to relax
Stayed 1 night in Mar 2024

6/10 Okay

Johanne

The hotel is in a great location. We were disappointed that we did not get our room serviced at all over the three night stay. On the second night we asked at reception for more toilet paper and tissues, they never arrived. Luckily I found the storeroom and was able to help myself to these and teabags as well. The staff at the restaurant were very good.
Stayed 3 nights in Mar 2024

8/10 Good

GIUSEPPE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for anything at South Bank and an easy walk into Brisbane CBD.
Stayed 1 night in Mar 2024

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Stayed before will stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was neat tidy and very quite
Stayed 1 night in Feb 2024

10/10 Excellent

Stella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Room was clean and spacious. Parking is expensive
Stayed 1 night in Jan 2024

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
The Mantra ticked all the boxes for our stay
Stayed 1 night in Jan 2024

8/10 Good

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, spacious and great outlook overlooking Brisbane CBD. Convenient and easy walk to QPAC, Southbank, transport and dining options. Would stay there again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Bobbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park 400 metrrs away at the convention center. It was clean, quiet. Staff helpful on check in. Definitely would stay again. It has a gym, pool and hot tub too but did not use.
Stayed 1 night in Jan 2024

8/10 Good

mark

Stayed 1 night in Jan 2024

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t what I thought I had booked. Staff were polite and approachable. Room was clean. Would stay again but make sure I know what I’m getting.
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing further to add.
Stayed 1 night in Jan 2024

6/10 Okay

Wendy, Mentone

Liked: Staff & service, amenities
Location, staff and public areas of the hotel are great. The room was old and tired. Bathrooms need regrouting or upgrade. Also smelled a bit musty.
Stayed 4 nights in Jan 2024

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
On entering the apartment at the Mantra on Southbank we were greeted with a non-functioning microwave, a dryer whose cover fell off, a tap handle which fell off and some previous clothing in the dryer from a previous guest. We even found a pair of socks under the bedroom blinds at the end of our stay. When we discussed these issues with the staff Kent was extremely helpful and supportive, immediately offering a new room in the floor below. He was excellent and one of the high points of our stay apart from where the apartment was located. We felt that the rooms could have been looked after much better in terms of their cleanliness, while maintenance was excellent and very helpful when required. We will be seriously considering where we stay when next in Brisbane.
Stayed 6 nights in Dec 2023

8/10 Good

Monique

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Aurora

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The property was excellent and the staff friendly. Unbeatable location. However, when we arrived late at night to sleep, the sheets and pillowcases on our bed were stained and dirty. We called down and someone came but instead of making the bed, they handed us the sheets, one pillowcase short and expected us to make the bed. She realised this was not ok and then made it herself the best she could, but it was unexpected and disappointing to find dirty sheets at this calibre hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warmest reception by front office manager James. You have an amazing talented team member there! Rooms very accommodating and such a fantastic location. Will be back for sure.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got a room upgrade which was great. Unfortunately the bedroom had very weak aircon, however, the staff were great and did their best to resolve the matter. The bedroom was right next to the trainline, however, the windows are soundproof so couldnt hear anything. Great location. Good facilities.
Stayed 1 night in Dec 2023

8/10 Good

Suzy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Central to south bank parking at convention centre $25 just park and able to walk every where
Stayed 1 night in Dec 2023

4/10 Poor

Kristen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The bath tub area had a significant amount of mould. We asked for the mould to be cleaned, which improved it a very small amount. It was too disgusting to bathe or shower in, so we had to purchase bathroom cleaner and clean it ourselves. The kitchen cupboards stunk of damp/mould so we didn’t use any kitchen utensils. The room needed a deep clean, it was only clean on the surface, look any closer and it was disgusting. Dust piles under the bed. bedroom wardrobe dirty. Balcony was really dirty so didn’t want to sit out there. Good convenient location though. Would not recommend and would never stay again. Needs a big upgrade - old microwave, no smart TV, noisy dryer
Stayed 2 nights in Dec 2023

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because i was going to a show at the lyric theatre the mantra is in easy walking distance of train station and qpac where the lyric theatre is located. Room was fine bed was fine also close to sothbank parklands and Brisbane convention centre and museum and goma for anyone interested. Can't comment on food or parking as only went for accommodation purposes.
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Stayed 1 night in Dec 2023

6/10 Okay

Roy

Liked: Staff & service
Footpath fronting property and entry needs attention daily. Very dirty. Our shower needed to be cleaned of mould. Patio to rear of Room 420 was a real shock 😳. Absolutely filthy, no attention or cleaning for YEARS! Not usable! Crushed and stiff curtain needs replacing. Room clean. Staff at desk very friendly and efficient.
Stayed 2 nights in Dec 2023

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Windows in room were too dirty to see out ! Room was poorly equipped; looked old and tired. No wine glasses; 2 unmatched glasses and 2 coffee mugs. No cutlery; only 2 teaspoons NO Complimentary on-site parking. Only 2 short-term parkings at entrance in a busy street. No offers of things to see or do. Overpriced. Will definitely not return.
Stayed 1 night in Dec 2023

4/10 Poor

Mickey

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very old, mattresses are extremely dirty.
Stayed 12 nights in Nov 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
It was good. Staff were really helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay.
Stayed 2 nights in Nov 2023

8/10 Good

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
Twin beds booked, Reception was notified that only one bed was in the room in the afternoon and did not fix it. Said staff had gone home and gave a roll up bed instead. Bathroom mouldy
Stayed 1 night in Nov 2023

10/10 Excellent

Robyn

Stayed 1 night in Nov 2023

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

Colin

Disliked: Staff & service
Never again
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Oct 2023
Response from Mantra Southbank Brisbane Team on 20 Oct 2023
Hi Elizbeth, Thank you for your great review and we look forward to welcoming you back again soon.

8/10 Good

Sarah

Stayed 1 night in Oct 2023

10/10 Excellent

Pat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to stay in order to go to the QPAC for a show. It was so convenient to get there from the hotel and we also had a lovely time staying there. The suite we were in was comfortable and had all the essentials for our stay. Thanks to the Mantra and WOTIF.
Stayed 1 night in Sep 2023
Response from Gia on 19 Oct 2023
Hi Pat, Thank you for your sharing your feedback! We hope to see you back soon!Kind regards,

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children, Travelled with group
The front desk staff at Mantra Southbank Brisbane display friendly and interested care for all guests as evidenced by their welcoming smiles, their instant acknowledgment of people walking through the foyer (arriving / departing / waiting / sitting / wandering to and fro from a day’s activities etcetc) which reflects on their training to be effortlessly engaging and efficient! The Assistant Manager, Ngon Duong, leads by example and is attentive, helpful and provides assistance to all. The valet parking was particularly useful as it was school holidays, a long weekend and footy grand final time so Southbank was buzzing therefore much easier to utilise the baker service which was organised, prompt and reliable. Further to the front desk staff, the ‘housekeeping’ team was also friendly and helpful ensuring a pleasurable stay. Likewise, the staff in the restaurant (chef, cooks and waiters etc) - provided wonderful food and service! As a family staying in multiple apartments, we were really glad to choose Mantra Southbank Brisbane as the venue really added to our experience: the facilities - pool and gym were used every day; the accommodation was clean, spacious and comfortable; the location across from the river and purpose built recreational spaces, surrounded by various restaurants and near to art galleries and the entertainment precinct was fabtastic, plus near the train station! We would all highly recommend the place, however, the staff are to be highly commended!
Stayed 5 nights in Sep 2023
Response from Gia on 17 Oct 2023
Hi Mary, Thank you so much for sharing a great review of our hotel and your experience with us.We hope to see you back soon!Kind regards,

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and close to Qpac which was where I was seeing a performance. Close to cafe's. Little bit hard to sleep coz of traffic and bed wasn't entirely comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Shower fantastic! Parking arrangements at Southbank not great. Drop off area not great but otherwise 5 stars!
Stayed 2 nights in Oct 2023
Response from Gia on 17 Oct 2023
Hi Peter, Thank you for taking the time to share your feedback, we are glad you enjoyed your stay!Kind regards,

8/10 Good

Pam

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our room was nice however the tiles/grout in the shower needs replacing as it looked mouldy and there was a dirty tissue on the floor near the bed. Everything else was quite nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Baljit, WANNIASSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located, clean and very friendly staff
Stayed 2 nights in Oct 2023
Response from Gia on 17 Oct 2023
Hi Baljit, Thank you for your feedback, we are glad you enjoyed your stay. We hope to see you again very soon!Kind regards,

10/10 Excellent

MaryAnne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed the stay! Service and staff were great! Thank you !
Stayed 1 night in Sep 2023
Response from Gia on 17 Oct 2023
Hi Mary, We greatly appreciate you taking your time to share your positive feedback. We hope to see you again soon!Kind regards,

10/10 Excellent

GEOFFREY ST

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of Southbank Brisbane - an easy walk to the river, cinemas, Cultural Centre, eateries, etc. A busy weekend with AFL & NRL footy grand-finals but the staff coped with no problems. Highly recommend.
Stayed 1 night in Sep 2023
Response from Gia on 17 Oct 2023
Hi Geoffrey, Thank you for your positive feedback!We hope to see you back very soon!Kind regards,