Hi William, We deeply apologise for the issues with your stay and your experience. Our manager will be reaching out with you to discuss these issues.

Dear Hein,Thank you for your comments. We will indeed advise Kent he is a star, we are delighted he made you feel welcome from the start

Dear Catherine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Vinnie NguyenReception Team

Thank you for your 5 star review!

Dear Steven,Thank you for your review! Great to read we ticked so many boxes for you.

Thank you for taking the time to tell us about your experience at the Mantra On Queen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Matthew, Front Office Team Leader

Hi Craig, thank you for your review! We are glad you found your stay clean, tidy and suitable for your needs. I will pass your recommendations onto our management team. We hope to be able to welcome you again in the future. Kind regards, Hannah

Hi David, Thanks for your 5 star review! We look forward to seeing you again in the future. Kind regards Reception

Hi Madeleine, Thanks for your review! We are glad to hear that you enjoyed our convenient location. We look forward to seeing you again in the future! Kind regards Reception

Hi Michael! Thank you for your feedback. I am glad to hear that you found the location of our hotel suitable to your needs. We look forward to welcoming you again in the future!

Dear Ken. I am sorry to hear that we could not improve your stay with us at Mantra on Queen. Unfortunately due to the busy time of the year we were unable to accommodate our offer and I would like to be the first to apologise that this was not met. While we did our best to provide you with a better room, I am sorry to hear that you did not find this room to be an upgrade. We have passed on your feedback about the rooms to the owners of the units for their consideration. I understand your frustration with the parking. The available spaces in our parking would most likely have been from guests who left that morning. Ken, I thank you for taking time to provide our hotel with feedback. Kind regards, Matthew

Dear Nikala. Thank you for your positive review. We are thrilled to hear that you enjoyed your time at Mantra on Queen. We have passed on your feedback regarding the room to the owner. We are currently in the midst of a hotel wide refurbishment and hope to have 60% of our rooms refurbished by March next year. We hope that we can welcome you back soon Nikala where you can have the opportunity to experience our updated rooms. Again, I would like to thank you for taking time to provide feedback to the hotel. Kind regards, Matthew

Dear Stephen Thank you for your kind review. It is fantastic to hear that you had an enjoyable stay with us. I will pass your feedback onto our staff who I know will use it as motivation to delivering quality customer services to other guests. We look forward to welcoming you back, hopefully, in the near future. Kind regards, Matthew

Dear Gordon. Thank you for your 5 star review. We are glad to hear that you found the hotel clean and that our staff were friendly. We look forward to welcoming you back in the future. Kind regards, Matthew

Hi Grainne, Thank you for such a lovely review, I'm so glad to hear you all had a great night. Happy 21st! Best Wishes, Zane

Dear Don. Thank you for your 5 star review. I am glad to hear that you found our staff friendly, especially Petra. We look forward to welcoming you back in the future. Kind regards, Matthew

Dear Robert Thank you very much for 10/10 review! It is always encouraging to hear that our guests had a great stay with us at Mantra on Queen. I will pass your feedback onto our team, who always are encouraged by kind words like yours. We look forward to welcoming you back in the near future. Kind regards, Matthew

Dear Sarah-Desirae Thank you very much for review! It is always encouraging to hear that our guests had a great stay with us at Mantra on Queen. I will pass your feedback onto our team, who always are encouraged by kind words like yours. We look forward to welcoming you back in the near future. Kind regards, Matthew

Dear Craig, Thank you for taking the time to tell us about your experience at the Mantra on Queen Brisbane. I am sorry that your experience did not meet your expectations; I appreciate your feedback regarding the bed and wifi. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Glad to read you loved the views for your room and found our location to be central and convenient. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Luck General Manager

Dear Anonymous, Thank-you for your review, I appreciate your feedback regarding the condition of our rooms, and please rest assured we are working through a lot of refurbishments during this time. Glad you found our team members to be friendly and helpful! I trust you enjoyed your time in Brisbane, and we hope to welcome you back in one of our newly refurbished rooms. Warm Regards Thomas Luck General Manager

Thank you for your kind review! We look forward to welcoming you back to Mantra on Queen in the future. Warm regards, Matthew

Thank you for your kind review! We look forward to welcoming you back to Mantra on Queen in the future. Warm regards, Matthew

Thank you for your kind review! We look forward to welcoming you back to Mantra on Queen in the future. Warm regards, Matthew

Dear William, Thank you for a lovely 8/10 review. While we are thrilled you have rated us so highly, we always want to strive to be perfect. If you are able to, we would love to hear further feedback on what we could do better. We hope you get to visit us again soon so we are able to be rated a perfect 10. Best Wishes, Mantra on Queen Team

Dear Leonardo, Thank you for a lovely 10/10 review. We are so delighted to hear you enjoyed your stay and hope you get to visit us again soon. Best Wishes, Mantra on Queen Team

Dear Guest, Thank you for a lovely 5/5 review. We are so delighted to hear you enjoyed your stay and hope you get to visit us again soon. Best Wishes, Zane Front Office Supervisor

Dear Guest, Thank-you for your review, This is very dissappointing to receive, considering you didnt technically stay at the property, and management were lenient - to allow you to checkout on the day of check-in without any penalty. (despite us not being able to sell this room again that evening) I recognise the property wasnt for you, and please rest assured we have shared this feedback with the owner of the room to consider making immediate upgrades. Feedback is really important to us, but its also damaging to receive poor scores when we have made personal amends with you at property level. Warm Regards Thomas Luck General Manager

Dear Guest, Thank you for such a wonderful review we are so glad you had an amazing time. We love you found our location convenient but unfortunately our location here in the heart of the city does restrict our parking availability. Thankfull we have options nearby and we are pleased to hear you were able to find it easily. We hope to see you again soon, Zane Front Office Supervisor

Hello Janette. Thank you for taking the time to review, and we apologise it took such a long time to respond to your feedback. We are always thrilled to hear feedback on the friendliness of our staff and I will be sure to pass this onto the team. We do apologies for the loud music in the room next to you. We play the music in rooms to make it more lively upon entry, but we will let the housekeeping team know this to ensure it does not disrupt nearby rooms. Again, I would like to thank you for taking time to give the hotel feedback as we are always looking to improve, and without feedback we could not do that. Warm regards, Matthew