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Reviews of Jephson Hotel & Apartments

4.5 out of 5
Jephson Hotel & Apartments
63 Jephson Street (Cnr Sherwood Rd), Toowong, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 618 out of 960 reviews" "
Rating 8 - Good. 278 out of 960 reviews" "
Rating 6 - Okay. 41 out of 960 reviews" "
Rating 4 - Poor. 17 out of 960 reviews" "
Rating 2 - Terrible. 6 out of 960 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here multiple times and it’s always our go to in the Toowong area. Rooms are super clean, comfortable and spacious, and staff are always very friendly. Lots of dining options in the immediate area and undercover parking on-site. No gym, but a jog along the Brisbane River is even better. We’ll be back again soon!
Stayed 1 night in Apr 2024
Response from The Jephson Team on 16 Apr 2024
Thank you Sara for taking the time to leave a wonderful review. We are so pleased to hear you enjoyed you stay with us and that our location was just what you were after. We hope to see you again in the future. Kind regards The Jephson Team

10/10 Excellent

Tatsuro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, very clean and tidy. Staff are kind and friendly. We love lt.
Stayed 1 night in Mar 2024
Response from The Jephson Team on 15 Mar 2024
Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed all aspects that The Jephson has to offer.We hope to welcome you again in the future.Kind regards

10/10 Excellent

Seiji

Stayed 3 nights in Feb 2024
Response from The Jephson Team on 25 Mar 2024
Thank you for taking the time to review your stay. We appreciate your positive rating and are so pleased you enjoyed all aspects of your time with us.We hope to welcome you again in the future. Kind regards

8/10 Good

Ru

Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants
Stayed 4 nights in Feb 2024
Response from The Jephson Team on 19 Feb 2024
Thank you for taking the time to review your stay with us. We are pleased your enjoyed your stay and hope to welcome you again in the future.Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Jephson Team on 15 Jan 2024
Thank you for taking the time to review your stay with us. We appreciate the 10 out 10 rating and are super pleased you enjoyed all aspects of your time with us. We hope to see you again in the future.Kind regards

10/10 Excellent

Shu-ju

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel. The desk staff was very friendly too.
Response from The Jephson Team on 15 Jan 2024
Thank you for your review and we greatly appreciate your 5 out of 5 rating. We hope to welcome you again in the future.Kind regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and very friendly and supportive staff
Stayed 5 nights in Jan 2024
Response from The Jephson Team on 15 Jan 2024
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and we hope to see you again soon.Kind regards

4/10 Poor

Shirley

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from The Jephson Team on 4 Jan 2024
Thank you for taking the time to review your stay with us. We are pleased you had an enjoyable stay and hope you choose to stay again in the future.Kind regards

8/10 Good

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from The Jephson Team on 1 Jan 2024
Thank you for your 4 out of 5 rating. We are pleased you enjoyed all aspects of your stay with us. We hope to welcome you again in the future.Kind regards

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from The Jephson Team on 1 Jan 2024
Thank you for your 5 out of 5 rating. We are pleased you enjoyed all aspects of your stay with us. We hope to welcome you again in the future.Kind regards

10/10 Excellent

Lachlan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Jephson Team on 1 Jan 2024
Thank you for your 5 out of 5 rating. We are pleased you enjoyed all aspects of your stay with us. We hope to welcome you again in the future.Kind regards

10/10 Excellent

Vennessa

Liked: Cleanliness, staff & service, property conditions & facilities
Its such a nice place to stay..... absolutely perfect.
Stayed 3 nights in Dec 2023
Response from The Jephson Team on 28 Dec 2023
Thank your Vennessa for your 5 out of 5 review. We are pleased you enjoyed your stay and appreciate you wonderful review.We hope to welcome you again in the future.Kind regards

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Jephson Team on 26 Dec 2023
Thank you Shirley for taking the time to review your stay. Your 5 out 5 rating is greatly appreciated. We hope you choose to stay again with us in the future. Kind regards

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Jephson Team on 25 Dec 2023
Thank you for taking the time to review your stay. We are pleased you enjoyed all The Jephson has to offer. We hope to welcome you again soon.Kind regards

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe environment. Within walking distance to shops & transport. Car was conveniently parked at the hotel. I would highly recommend this hotel.
Stayed 4 nights in Dec 2023
Response from The Jephson Team on 19 Dec 2023
Thank you for taking the time to review your stay with us. We are please you enjoyed all our hotel offers and we appreciate you recommendation to other travellers.Take care and we hope to welcome you again in the future. Kind regards

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping centre, train station , city and river
Stayed 1 night in Dec 2023
Response from The Jephson Team on 19 Dec 2023
Thank you for taking the time to review your stay with us and we are pleased our location suited your needs.We hope to welcome you again in the future.Kind regards

10/10 Excellent

Lisa, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jephson Hotel & Apartments is located within 5-10 minute walking distance from the Toowong Village shopping mall and train station, about three stops south of Brisbane CBD. The Family Room was nice and spacious for four adults.
Stayed 2 nights in Dec 2023
Response from The Jephson Team on 19 Dec 2023
Thank you for your wonderful review and we are so happy you were pleased by our location, services and room quality.We hope to welcome you again in the future.Kind regards

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay as a group
We stayed as a group in a 3 bedroom and 2 bedroom apartment. Each room had it own bathroom so that was perfect for our group. Comfy beds and nice and clean. Very convenient location close to shopping centre. We cooked a few meals. Kitchen equipment is pretty basic but we managed. Coffee shop in the building so that was a bonus as well. Would recommend.
Stayed 5 nights in Dec 2023
Response from The Jephson Team on 19 Dec 2023
Thank you for your wonderful review. We are pleased that your group was happy with our room quality and location. We appreciate your recommendation and we hope to welcome you again in the future.Kind regards

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Jephson Team on 19 Dec 2023
Thank you for taking the time to rate your stay with us.We hope to welcome you again in the future.Kind regards

10/10 Excellent

Anne

Stayed 2 nights in Dec 2023
Response from The Jephson Team on 28 Dec 2023
Thank you for taking the time review our hotel. We are pleased you enjoyed your stay with us.Kind regards

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Jephson Team on 19 Dec 2023
Thank you for taking the time to rate your stay with us.We hope to welcome you again in the future.Kind regards

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Great hotel lots of space in the room. Massive bed good balcony
Stayed 2 nights in Nov 2023
Response from The Jephson Team on 5 Dec 2023
Thank you for your 10/10 reveiw. We are pleased you enjoyed all aspects of your stay and we appreciate your comments. We hope to welcome you again in the future.Kind regards

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and a good price
Stayed 2 nights in Nov 2023
Response from The Jephson Team on 29 Nov 2023
Thank you Greg for your 5/5 review rating. We are so pleased you enjoyed your stay and we look forward to hopefully welcoming you again in the future.Kind regards

8/10 Good

Jodi

Stayed 1 night in Nov 2023
Response from The Jephson Team on 24 Nov 2023
Thank you for taking the time to review your stay with us. We hope to welcome you again in the future.

10/10 Excellent

Roger

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean accommodation with free undercover parking. Appreciated the balcony for fresh air
Stayed 1 night in Nov 2023
Response from The Jephson Team on 20 Nov 2023
Thank you Roger for the 5/5 rating. We are so pleased you enjoyed your stay with us.We hope to welcome you again in the future.Kind regards

10/10 Excellent

Salualagi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best I've stayed in, it suited our family for the purpose of our stay. The staff were amazing and very helpful. The deluxe rooms were roomy, beds comfortable and very clean. Parking was so easy and the shopping mall, restaurants nearby was very convenient. If I could give a 10 star 🌟 I would. I highly recommend this place and would stay here again. Thank you for making our stay comfortable and enjoyable.
Stayed 2 nights in Nov 2023
Response from The Jephson Team on 10 Nov 2023
Thank you for taking the time to reveiw your stay with us and we are so pleased you thoroughly enjoyed all aspects of our hotel. We look forward to welcoming you again in the future.Kind regards

10/10 Excellent

Renae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go-to hotel whenever we come to the westside of Brisbane.
Stayed 1 night in Nov 2023
Response from The Jephson Team on 7 Nov 2023
Thank you Renae for your fantastic rating. We are so pleased you enjoy staying with us and we look forward to welcoming you again in the future.Kind regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from The Jephson Team on 25 Oct 2023
Thank you for your 5 out of 5 review. We are glad you enjoyed all aspects of your stay. We hope to welcome you again in the future.

10/10 Excellent

Ann-Marie

Stayed 1 night in Oct 2023
Response from The Jephson Team on 23 Oct 2023
Thank you for your 10/10 review. We are glad you enjoyed your stay with us and hope to welcome you again in the future.Take careKind regards

8/10 Good

Nathan

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from The Jephson Team on 25 Oct 2023
Thank you for taking the time to review your stay.We hope you chose to stay with us again.Kind regards

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2023
Response from The Jephson Team on 15 Oct 2023
Hi Sandy,We are so glad you enjoyed your stay and thank you for your 5/5 rating.We hope to welcome you again in the future.Kind regards

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Always excellent value/service. Thanks
Stayed 1 night in Oct 2023
Response from The Jephson Team on 16 Oct 2023
Hi Sam,Thank you for your 5 out of 5 rating. We are happy to hear you enjoy staying with us and look forward to welcoming you again soon.Kind regards

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel. Free parking was really appreciated. Great location. Friendly staff
Stayed 2 nights in Sep 2023
Response from The Jephson Team on 3 Oct 2023
Hi Jackie, thank you very much for the positive review. We are glad to hear that you enjoyed your stay and look forward to having you back again soon!Kind regards,

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality slinky vibe with the interior styling and good space, excellent bed.
Stayed 1 night in Sep 2023
Response from The Jephson Team on 30 Sept 2023
Hi Martin,We are so pleased your enjoyed your stay and our stylings of the room.We look forward to welcoming you again soon.Kind regards

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reception staff very polite and helpful, service staff always said good morning or hello and were polite to speak to.
Stayed 1 night in Sep 2023
Response from The Jephson Team on 30 Sept 2023
Hi Roland,We are very pleased you enjoyed your stay with us. We hope to see you again soon.Kind regards

10/10 Excellent

Lauren

Stayed 3 nights in Sep 2023
Response from The Jephson Team on 15 Oct 2023
Hi Lauren,Thank you for your 5/5 rating review for your stay.We do hope to welcome you again sometime.Kind regards

10/10 Excellent

Marg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Jephson Team on 17 Sept 2023
Hi Marg,Thank you for your 5 out of 5 rating! It is great to see you enjoyed your stay. We hope you chose to stay with us again in the future.Kind regardsThe Jephson Team

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from The Jephson Team on 17 Sept 2023
Thank you for you great rating. We do hope you chose to stay with us again. Kind regardsThe Jephson Team

10/10 Excellent

Susan

Travelled with family
Easy parking and very clean. Great location
Stayed 1 night in Sep 2023
Response from The Jephson Team on 17 Sept 2023
Hi Susan,Thank you for your fantastic rating and review. We are so glad you enjoyed your stay with us. Hopefully we can welcome you again in the future.Kind regardsThe Jephson Team

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service, beautifully kept rooms in a very convenient location.
Stayed 2 nights in Sep 2023
Response from The Jephson Team on 30 Oct 2023
Hi Brittany,Thank you for your lovely review. We are so pleased that you enjoyed all aspects of your stay with us and we hope we can welcome you again in the future.Kind regards

10/10 Excellent

Fay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No hassle. Clean and friendly. Good to have parking in convenient location. Have stayed here before and will stay here again.
Stayed 1 night in Sep 2023
Response from The Jephson Team on 11 Sept 2023
We are glad to hear you enjoyed your stay with us and our free onsite parking was an advantage. We do hope you chose to stay again in the future. Kind regards

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartments clean and well appointed, staff friendly and efficient. Rooms very good value for the money.
Stayed 1 night in Sep 2023
Response from The Jephson Team on 11 Sept 2023
Hi Peter,We are happy to see you enjoyed your stay with us at The Jephson Hotel. Hopefully we get the chance to welcome you again soon.Kind regards

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
very clean and great having a balcony.
Stayed 1 night in Sep 2023
Response from Kim on 4 Sept 2023
Hi Kelly,Thank you for your great review.We hope you stay again with us in the future.Kind regardsThe Jephson Team

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Aug 2023
Response from Kim on 4 Sept 2023
Thank you for taking the time to review your stay with us. We do hope to welcome you again soon.Kind regardsThe Jephson Hotel

10/10 Excellent

Inge

Stayed 5 nights in Aug 2023
Response from Kim on 4 Sept 2023
Thank you for your 10/10 review. We are happy you enjoyed your stay with us.We look forward to welcome you again in the future.Kind regardsThe Jephson Team

6/10 Okay

Jacqueline

Business traveller
Disliked: Property conditions & facilities
It wasn't cleaned properly and it was noisy.
Stayed 1 night in Aug 2023
Response from Front Office Team on 24 Aug 2023
Hi Jacqueline,Thank you for taking the time to review your stay. I am sorry the room was not to the standard we do expect for our guests. I have passed on your feedback to our housekeeping team. I do hope you will stay again with us in the future.Kind regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Extremely clean, spacious, comfortable and modern.
Stayed 1 night in Aug 2023
Response from The Jephson Team on 11 Sept 2023
Thank you for your 10/10 rating. We are so glad you enjoyed your stay with us. We look forward to welcoming you again sometime. Kind regards

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for our quick stop off in Brisbane
Stayed 1 night in Aug 2023
Response from Front Office Team on 22 Aug 2023
Thank you for taking the time to review our hotel. We are so glad you enjoyed your time with us. We hope to welcome you again soon

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Front Office Team on 22 Aug 2023
Thank you for your review and we are happy you enjoyed your stay.We hope you stay again in the future.Kind regards

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated rooms, lively and comfortable.
Stayed 1 night in Aug 2023
Response from Front Office Team on 22 Aug 2023
Thank you so much for your 10 out of 10 review. It is so great to hear you liked our renovated and modern room designs. We look forward to welcoming you again soon.Kind regards