BBQ/picnic area

Reviews of Ivy and Eve Apartments by CLLIX

Ivy and Eve Apartments by CLLIX
22-28 Merivale Street, South Brisbane, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 755 out of 1263 reviews" "
Rating 8 - Good. 365 out of 1263 reviews" "
Rating 6 - Okay. 82 out of 1263 reviews" "
Rating 4 - Poor. 35 out of 1263 reviews" "
Rating 2 - Terrible. 26 out of 1263 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Chris van ’t Hoff on 27 Mar 2024
Hi Jonathan,Thank you so much for your outstanding review! We are thrilled to hear that you had a fantastic stay with us and that you rated us a perfect 5 out of 5. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful experience.Kind Regards,Chris van ’t HoffGeneral Manager

8/10 Good

Jamie, East Hawthorn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Ongoing construction and roadworks
Stayed 1 night in Mar 2024
Response from Chris van ’t Hoff on 26 Mar 2024
Hi Jamie,We apologize for any inconvenience caused by ongoing construction and roadworks in the area. Unfortunately, these factors are beyond our control, but we appreciate your understanding.Kind Regards,Chris van ’t HoffGeneral Manager

8/10 Good

Katrina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chris van ’t Hoff on 26 Mar 2024
Hi Katrina,Thank you for taking the time to leave us a review. We're pleased to hear that you had an overall positive experience during your stay. If there's anything specific you think we could improve upon to earn that extra star next time, we'd love to hear your feedback. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Kind Regards,Chris van ’t HoffGeneral Manager

2/10 Terrible

James

Business traveller
The bathroom was disgustingly dirty
Stayed 3 nights in Mar 2024
Response from Chris van ’t Hoff on 26 Mar 2024
Hi James,We sincerely apologize for the cleanliness issue you encountered in the bathroom. This does not meet our standards, and we take your feedback seriously. Rest assured, we will address this with our housekeeping team immediately to ensure such incidents are not repeated. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our hotel during your next visit.Kind Regards,Chris van ’t HoffGeneral Manager

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from Chris van ’t Hoff on 26 Mar 2024
Hi Matt,Thank you for your kind words! We're delighted to hear that you found our staff to be friendly during your stay. Providing excellent service is our top priority, and we're thrilled that we could contribute to your positive experience. We look forward to welcoming you back in the future.Kind Regards,Chris van ’t HoffGeneral Manager

6/10 Okay

jill

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
The bathroom has a raised floor with a very hard piece of metal that sticks up. I whacked my toe in the middle of the night. Purple toe now. The shower leaked onto the floor and I slipped a little. Dangerous. The toilet paper holder was loose and one bar seat was put together backwards.
Stayed 3 nights in Mar 2024
Response from Chris van ’t Hoff on 19 Mar 2024
Hi Jill,Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience or discomfort you experienced during your stay. Your feedback is invaluable to us, and we will address these issues immediately to ensure they are resolved for future guests. Please rest assured that we take guest safety and comfort very seriously, and we will work diligently to rectify these issues. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Kind Regards,Chris van ’t HoffGeneral Manager

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best view, location and facilities
Stayed 3 nights in Mar 2024
Response from Chris van ’t Hoff on 19 Mar 2024
Hi Kelly,Thank you for your kind words! We're thrilled to hear that you enjoyed our hotel's view, location, and facilities. Providing our guests with a memorable experience is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back soon for another wonderful stay!Kind Regards,Chris van ’t HoffGeneral Manager

10/10 Excellent

Prasan

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Close to everything happening and plenty of eateries.
Stayed 4 nights in Mar 2024
Response from Tanya on 18 Mar 2024
Thank you!

10/10 Excellent

Glenise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location about 600mts from Sth Brisbane train station as well as excellent bus links. Plenty of restaurants and bars nearby. Great base.
Stayed 2 nights in Mar 2024
Response from Tanya on 18 Mar 2024
Thank you!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property fit our purpose being close to a number of transportation options. Lots of things to do on south bank that were close. Staff was very helpful
Stayed 3 nights in Mar 2024
Response from Chris van ’t Hoff on 12 Mar 2024
Hi James,We're thrilled to hear that our property met your needs and provided convenient access to transportation options. It's great to know that you enjoyed the nearby attractions on South Bank as well. Thank you for your kind words about our helpful staff. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,Chris van ’t HoffGeneral Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ivy &Eve is a modern well located property in Merryvale Street Southbank Brisbane. It provides onsite parking and is quite central to both sides of the Brisbane River.
Stayed 2 nights in Mar 2024
Response from Tanya on 3 Mar 2024
Thank you!

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A very nice place to stay, but the furniture was too old. The bed was too sunk to sleep. It wa hard for my daughter to sleep and the sofa was not comfortable to sit down because it was too old.
Stayed 3 nights in Feb 2024
Response from Tanya on 3 Mar 2024
Thank you!

10/10 Excellent

Raelene

Travelled with family
So clean and in walking distance to everything
Stayed 2 nights in Feb 2024
Response from Tanya on 22 Feb 2024
Thank you!

10/10 Excellent

quitterie

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 6 nights in Feb 2024
Response from Chris van ’t Hoff on 19 Feb 2024
Hi Quitterie,Thank you for your feedback! We're delighted to hear that you appreciated our great location. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you have a fantastic time here!Kind Regards,Chris van ’t HoffGeneral Manager

6/10 Okay

Daljit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots to do around the property. Shopping, Restaurants, bars.
Stayed 7 nights in Feb 2024
Response from Chris van ’t Hoff on 19 Feb 2024
Hi Daljit,Thank you for your feedback! We're glad to hear that you enjoyed the variety of activities available around our property, including shopping, restaurants, and bars. If you have any other questions or need assistance during your stay, please feel free to reach out. We hope you have a wonderful time exploring the area!Kind Regards,Chris van ’t HoffGeneral Manager

10/10 Excellent

Esha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tanya on 8 Feb 2024
Thank you!

10/10 Excellent

Katerena

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tanya on 8 Feb 2024
Thank you!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Feb 2024
Response from Chris van ’t Hoff on 5 Feb 2024
Hi Michael,Thank you for your 5 out of 5 rating! We're thrilled to hear that you enjoyed a quiet stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent experience.Kind Regards,Chris van ’t HoffGeneral Manager

8/10 Good

Bikky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall experience was very good with the property features.
Stayed 4 nights in Jan 2024
Response from Chris van ’t Hoff on 30 Jan 2024
Hi Bikky,Thank you for taking the time to share your feedback. We are delighted to hear that your overall experience was very good and that you found our property features to your satisfaction.Your positive comments are truly appreciated, and we are thrilled to have contributed to a positive stay. If there are any specific aspects you enjoyed or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.We look forward to welcoming you back for another excellent experience in the future.Kind Regards,Chris van ’t HoffGeneral Manager

8/10 Good

Anneke

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a 1 bedroom apartment on level 13 and the apartment itself was nice and spacious and clean with everything you need. The kettle was broken and made the power go out in the apartment but a quick call to reception helped and they replaced it really quickly and guided me to restore the power. I stayed alone with my two kids and the location was very convenient as we walked to Southbank pool and the museums and over the bridge to the city. Lots of restaurants nearby and coffee shops and things to do, but the apartment also has everything you need to cook dinner. The recreation area was nice with pool and TV room and lots of little areas to hang out or cook dinner and even a pizza oven. Unfortunately it was terribly noisy and we didn't go out on the balcony as there is construction everywhere and buildings super close to the apartment being build which is a pitty cause I like having a cup of coffee on the balcony... all in all a great stay, close to everything with everything you need to enjoy Brisbane.
Stayed 2 nights in Jan 2024
Response from Chris van ’t Hoff on 25 Jan 2024
Hi Anneke,Thank you for taking the time to share your detailed feedback about your recent stay in our 1-bedroom apartment on level 13. We're delighted to hear that you found the apartment spacious, clean, and equipped with everything you needed.We appreciate your understanding regarding the broken kettle issue, and we're glad our reception team could assist promptly to resolve the situation. Your safety and comfort are our top priorities, and it's great to know that our team could guide you through restoring the power and replacing the kettle efficiently.It's wonderful to hear that the location of our hotel was convenient for your family, with easy access to Southbank pool, museums, and the city. We're also pleased that you enjoyed the variety of nearby restaurants and coffee shops. It's unfortunate about the construction noise impacting your balcony experience, and we apologize for any inconvenience caused.We're thrilled that you made use of our recreation area and its amenities, including the pool, TV room, and pizza oven. Your positive comments about the facilities and your overall great stay mean a lot to us.If your travels bring you back to Brisbane, we would love to welcome you and your family again. Please feel free to reach out if there's anything specific you'd like us to arrange for your next stay.Safe travels, and we hope to see you again soon!Kind Regards,Chris van ’t HoffGeneral Manager

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from Chris van ’t Hoff on 23 Jan 2024
Hi Craig,Warm greetings from Ivy and Eve Apartments and Hotels!I hope this message finds you well. We are delighted to have received your wonderful 5 out of 5 score review, and we wanted to take a moment to express our heartfelt gratitude for your kind words.Your positive feedback truly brightened our day and serves as a testament to our ongoing commitment to providing exceptional service and memorable experiences for our guests. It is immensely rewarding to know that we were able to contribute to making your stay enjoyable.Our entire team takes great pride in delivering the highest standards of hospitality, and your satisfaction is our greatest reward. We will share your compliments with our staff, as they are the driving force behind our success.If your travels bring you back to Brisbane, we would be absolutely thrilled to welcome you again and ensure another outstanding stay. Please feel free to reach out if there is anything specific you loved about your experience or if there are areas where we can further enhance our services.Once again, thank you for choosing Ivy and Eve Apartments and Hotels. Your support and positive feedback mean the world to us.Kind Regards,Chris van ’t HoffGeneral Manager

8/10 Good

Kyle

Stayed 4 nights in Jan 2024
Response from Chris van ’t Hoff on 22 Jan 2024
Hi Kyle,Thank you for taking the time to share your feedback and for giving us a 4 out of 5 score. We appreciate your honesty and value your input. If there are specific areas where we can improve and earn that extra point for your next visit, please feel free to share your suggestions. We're committed to providing the best possible experience for our guests, and your comments help us in our ongoing efforts to enhance our services.We hope to have the opportunity to welcome you back and make your next stay even more enjoyable.Kind Regards,Chris van ’t HoffGeneral Manager

10/10 Excellent

Francois

Liked: Cleanliness, amenities, property conditions & facilities
Great location, walking distance to everywhere. Definitely recommended.
Stayed 3 nights in Jan 2024
Response from Chris van ’t Hoff on 22 Jan 2024
Hi Francois,Thank you for your positive feedback! We're delighted to hear that you found our location to be great and convenient for walking to various places. Your recommendation means a lot to us, and we truly appreciate your kind words.If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We value your feedback and hope to have the pleasure of welcoming you back in the future.Thank you for choosing to stay with us.Kind Regards,Chris van ’t HoffGeneral Manager

6/10 Okay

Antonio

Stayed 4 nights in Jan 2024
Response from Chris van ’t Hoff on 5 Feb 2024
Hi Antonio,Thank you for sharing your feedback. We appreciate your honesty and the time you took to provide your thoughts. If there are specific areas where we can improve and make your experience better in the future, we would love to hear more details. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on your next visitKind Regards,Chris van ’t HoffGeneral Manager

6/10 Okay

Tamaria

Travelled with family
Disliked: Property conditions & facilities
Smelly
Stayed 4 nights in Dec 2023
Response from Amanda Finn on 15 Jan 2024
Hi Tamaria,Thank you for sharing your feedback with us. We appreciate your honesty and are sorry to hear that your experience did not meet your expectations to the fullest extent. We would love to learn more about specific areas where we can improve to enhance our guests' satisfaction.If you have any additional comments or suggestions, please feel free to share them with us. We are committed to continuous improvement and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank you for choosing our hotel.Kind Regards,Amanda FinnFront Officer Manager

8/10 Good

Michael

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Amanda Finn on 15 Jan 2024
Hi Michael,Thank you for taking the time to share your feedback and for the positive 4 out of 5 review score. We're pleased to know that your experience was generally positive.We are always looking for ways to enhance our guests' experiences, and if there are specific areas where you think we can improve, we would greatly appreciate any additional comments or suggestions you may have.We value your patronage and hope to have the pleasure of welcoming you back for an even better stay in the future.Thank you for choosing our hotel.Kind Regards,Amanda FinnFront Officer Manager

6/10 Okay

Chad

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Amanda Finn on 12 Jan 2024
Hi Chad,Thank you for sharing your feedback with us, and we appreciate your honesty in providing a 3 out of 5 score.We strive to ensure a positive experience for all our guests, and your input is valuable to us. If there are specific aspects of your stay that we can improve upon or if you have any suggestions, please feel free to share them with us.We hope to have the opportunity to welcome you back and provide a more satisfactory experience in the future. Your satisfaction is important to us, and we will use your feedback to enhance our services.Thank you for choosing our hotel.Kind Regards,Amanda FinnFront Officer Manager

10/10 Excellent

Tom

Liked: Cleanliness, amenities, property conditions & facilities
Gym Parking
Stayed 2 nights in Dec 2023
Response from Amanda Finn on 3 Jan 2024
Hi Tom,Thank you for taking the time to share your feedback. We're pleased to hear that you found our gym facilities and parking services to be satisfactory during your stay. Maintaining quality amenities is important to us, and we're delighted that you had a positive experience.If there are any specific features or services that stood out to you, or if there's anything else you would like to share, please feel free to let us know. Your input is valuable as we continuously strive to enhance our offerings and ensure our guests have a comfortable and enjoyable stay.We appreciate your choice to stay with us and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next visit even more pleasant, please don't hesitate to reach out.Kind Regards,Amanda FinnFront Officer Manager

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
This place was great! walking distance to everything from West End to South Bank.
Stayed 3 nights in Dec 2023
Response from Amanda Finn on 3 Jan 2024
Hi Shannon,Thank you for choosing to stay with us, and we're thrilled to hear that you had a great experience! It's fantastic to know that our location, within walking distance to everything from West End to South Bank, added to the convenience and enjoyment of your stay.Creating a comfortable and accessible environment for our guests is important to us, and we're delighted that we could meet your expectations. If there's anything specific that stood out to you or any suggestions you have for us to further enhance our guests' experiences, please feel free to share.We appreciate your positive feedback and hope to have the pleasure of hosting you again on your next visit to the area. If you have any future travel plans or if there's anything we can assist you with, please do not hesitate to reach out.Kind Regards,Amanda FinnFront Officer Manager

10/10 Excellent

Lynda

Liked: Cleanliness, room comfort
Great stay
Lovely one bedroom apartment with amazing view of the city, loved the location close to south bank and West End, walking distance to shops and restaurants .
Stayed 2 nights in Dec 2023
Response from Amanda Finn on 3 Jan 2024
Hi Lynda,Thank you for choosing to stay with us, and we are thrilled to hear that you enjoyed your time in our lovely one-bedroom apartment with its amazing city view. It's wonderful to know that the location, with its proximity to South Bank and West End, as well as the convenience of walking distance to shops and restaurants, added to the overall appeal of your stay.Creating a positive and memorable experience for our guests is our top priority, and we are delighted that we could contribute to your enjoyment during your visit. Should your travels bring you back to this area, we would be honored to host you again.If you have any additional feedback or suggestions on how we can further enhance our guests' experiences, please do not hesitate to share. We appreciate your valuable input and look forward to the possibility of welcoming you back in the future.Kind Regards,Amanda FinnFront Officer Manager

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Great value for money and city views were good! The apartment could have been maintained a bit better. The key replacement fee is $400 which I thought seemed excessive.
Stayed 6 nights in Dec 2023
Response from Amanda Finn on 3 Jan 2024
Hi Andrew,Thank you for choosing to stay with us and taking the time to share your feedback. We're pleased to hear that you found our property to offer great value for money and enjoyed the impressive city views.We appreciate your comments regarding the maintenance of the apartment. Your feedback is important, and we will review our processes to ensure that our accommodations are consistently well-maintained to meet our guests' expectations.We value your perspective, and your feedback serves as an opportunity for us to improve. If you have any specific suggestions or if there's anything else you would like to share, please feel free to contact us directly. We want to ensure that your concerns are addressed and that your next stay with us exceeds your expectations.Thank you once again for choosing our property. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience.Kind Regards,Amanda FinnFront Officer Manager

4/10 Poor

LAMIK

Stayed 5 nights in Dec 2023
Response from Amanda Finn on 12 Jan 2024
Hi Lamik,Thank you for sharing your feedback with us, and we're sorry to hear that your experience fell short of your expectations, resulting in a 2 out of 5 score.We would appreciate additional details about your concerns so we can better understand and address the specific issues that impacted your stay. Our goal is to continuously improve, and your input is invaluable in helping us achieve that.If you're open to providing more information, please feel free to reach out to our guest relations team. We genuinely value your feedback and hope to have the opportunity to better serve you in the future.Thank you for choosing our hotel.Kind Regards,Amanda FinnFront Officer Manager

10/10 Excellent

Brody

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Amanda Finn on 3 Jan 2024
Hi Brody,Thank you for the perfect score. We hope to see you again.Kind Regards,Amanda FinnFront Officer Manager

10/10 Excellent

Jasmine

Liked: Cleanliness, room comfort
The hotel was great, easy check in, good location, great shower head pressure. The only negative was that the couch was not very comfortable and found that we preferred using our laptop to watch movies in bed. The bed was super comfortable though.
Stayed 2 nights in Dec 2023
Response from Amanda on 26 Dec 2023
Hi Jasmine,I'm glad to hear that your overall experience at the hotel was positive! It's great that you found the check-in process easy, appreciated the location, and enjoyed the excellent shower pressure. I'll make sure to pass along your feedback about the couch comfort. It's wonderful that the bed provided a comfortable rest! If there's anything else we can do to enhance your experience for your next stay, please let us know. We aim to make each visit as comfortable as possible. Thank you for sharing your thoughts!Kind Regards, Amanda Finn Front Officer Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Tanya on 8 Feb 2024
Thank you!

8/10 Good

Patrick

Liked: Cleanliness
Ivy and eve is a basic 3 star aparthotel. No coffee making facilities no microwave basic but adequate furniture toiletries etc. Very well situated handy to Qpac.
Lounge
View
Stayed 7 nights in Dec 2023
Response from Amanda on 26 Dec 2023
Hi Patrick,It sounds like Ivy and Eve provides a fairly basic but functional experience. The convenient location near QPAC is definitely a plus. While it's great that the essentials are there, the absence of coffee-making facilities and a microwave might be a notable point for guests who prefer these amenities. Overall, it seems like a suitable option for those looking for a no-frills stay in a convenient location near QPAC.Kind Regards, Amanda Finn Front Officer Manager

10/10 Excellent

Myketrian

Stayed 2 nights in Nov 2023
Response from Amanda on 26 Dec 2023
Hi Mykentrian,That's fantastic to hear! A perfect score means a lot to us. If there's anything specific that made your experience so great or if there's anything we can do to maintain this level of excellence, feel free to share. We're thrilled to have provided you with a wonderful experience, and we look forward to hosting you again in the future!Kind Regards, Amanda Finn Front Officer Manager

10/10 Excellent

Helena

Liked: Cleanliness, room comfort
Truly Recommended
Outstanding place, having all what we needed and very convenient location close to all of the City’s amenities Truly recommended and willing to come back!
Stayed 2 nights in Dec 2023
Response from Amanda on 18 Dec 2023
Hi Helena,Thank you for sharing your experience with us! We're thrilled to hear that our hotel provided everything you needed and that our convenient location added value to your stay. We appreciate your recommendation and look forward to welcoming you back soon! If there's anything specific you'd like for your next visit, please feel free to let us know.Kind Regards, Amanda Finn Front Officer Manager

6/10 Okay

Rosanne

Travelled with family
Great location with a few hiccups
Great location however the building had an ant and cockroach infestation. My bed was crawling with ants. Apparently the property had been or was about to be fumigated. The unit we were in must have been missed The morning of checkout there was no hot water for at least 4 hours.
Stayed 2 nights in Dec 2023
Response from Amanda on 18 Dec 2023
Hi Rosanne,I'm terribly sorry to hear about the issues you encountered during your stay. It's unacceptable to experience an ant and cockroach infestation, and I understand how distressing that must have been. The inconvenience with the hot water on the morning of your checkout adds further disappointment.Rest assured, I'll address these concerns immediately with our maintenance and housekeeping teams to ensure the fumigation process is completed thoroughly and that all units are inspected to prevent any recurrence. Additionally, I'll investigate the hot water situation to prevent such an inconvenience in the future.Your experience is not reflective of our usual standards, and I'm truly sorry for the discomfort caused during your stay. If there's anything I can personally do to rectify this situation or if you have any further feedback to share, please don't hesitate to reach out. Your comfort and satisfaction are of the utmost importance to us.Kind Regards, Amanda Finn Front Officer Manager

10/10 Excellent

Cody

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Amanda on 18 Dec 2023
Hi Cody,Thank you so much for your wonderful rating.Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back!Kind Regards, Amanda Finn Front Officer Manager

10/10 Excellent

Stuart

Stayed 2 nights in Dec 2023
Response from Amanda Finn on 15 Dec 2023
Hi Stuart,Wow! Thank you so much for the perfect score! We are truly thrilled to learn that you had a flawless experience during your stay with us.Your satisfaction is our top priority, and we're delighted to hear that everything met or exceeded your expectations. If there were specific aspects of your stay that stood out to you or contributed to this perfect score, we would love to hear more about it.We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you for choosing our hotel, and we look forward to serving you again soon!Kind Regards,Amanda FinnFront Officer Manager

8/10 Good

Cassandra

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Walkable to everything in south bank. Clean room It’s hard to check in and out with a car as you can’t park out the front of hotel, on a busy street that is my only criticism.
Stayed 2 nights in Dec 2023
Response from Amanda Finn on 15 Dec 2023
Hi Cassandra,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel conveniently located, with easy access to everything in South Bank. We're also delighted that you enjoyed the cleanliness of your room.We appreciate your constructive criticism regarding the challenge of checking in and out with a car due to the lack of parking out front, especially on a busy street. We understand the importance of a smooth arrival and departure process, and your input is valuable for us to address any potential inconveniences.We'll certainly take your comments into consideration as we continuously strive to enhance the overall experience for our guests. If you have any additional suggestions or if there's anything else you'd like to share, please feel free to let us know.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Kind Regards,Amanda FinnFront Officer Manager

8/10 Good

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Response from Tanya on 8 Feb 2024
Thank you!

10/10 Excellent

BRIANNA

Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Dec 2023
Response from Amanda Finn on 15 Dec 2023
Hi Brianna,Thank you so much for taking the time to leave us a perfect score! We are absolutely thrilled to hear that you had such a fantastic experience during your stay with us.Our team works hard to provide the best possible service, and it's incredibly rewarding to know that we were able to meet and exceed your expectations. Your positive feedback motivates us to continue delivering exceptional hospitality.If there's anything specific that stood out to you or if there are areas where we can further enhance your experience in the future, please don't hesitate to share your thoughts. We genuinely value your input.We hope to have the pleasure of welcoming you back for another outstanding stay. Thank you again for choosing our hotel.Kind Regards,Amanda FinnFront Officer Manager

10/10 Excellent

SUKHJIWAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment. Clean. Everything we needed. Great location for city
Stayed 3 nights in Nov 2023
Response from Amanda Finn on 15 Dec 2023
Hi Sukhjiwan,Thank you for your kind words! We are thrilled to hear that you had a great experience during your stay in our apartment. It's fantastic to know that you found it clean and well-equipped with everything you needed.We're delighted that the location worked well for you and contributed to the overall enjoyment of your time in the city. If there are any specific aspects or features you particularly enjoyed, or if you have any suggestions for improvement, we would love to hear more about your experience.Thank you for choosing our hotel, and we look forward to welcoming you back for another excellent stay in the future.Kind Regards,Amanda FinnFront Officer Manager

10/10 Excellent

Darcy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Reception was flexible towards my need for an early check in. The room was clean and hotel is in a central location
Stayed 2 nights in Nov 2023
Response from Amanda Finn on 15 Dec 2023
Hi Darcy,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are pleased to hear that our reception team was able to accommodate your request for an early check-in, and we appreciate your flexibility.It's wonderful to know that you found the room clean and that our hotel's central location was convenient for your stay. We strive to provide a comfortable and accommodating experience for all our guests, and your feedback reassures us that we are on the right track.If there's anything else you would like to share or if there are specific aspects that stood out to you during your stay, please feel free to let us know. We value your input and look forward to the opportunity of welcoming you back in the future.Thank you again for choosing our hotel.Kind Regards,Amanda FinnFront Officer Manager

8/10 Good

Melissa Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well located. Apartment fine, though furniture could use a refresh. Parking great. Staff very friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Amanda Finn on 5 Dec 2023
Hi Melissa Ann,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel well-located and appreciated the fine condition of the apartment. It's wonderful that our parking facilities met your expectations.We appreciate your note about the furniture, and we will certainly consider it in our ongoing efforts to enhance our accommodations. Your comments about our friendly and helpful staff are truly appreciated, as we strive to provide excellent service to all our guests.If there's anything else you enjoyed about your stay or if you have any additional suggestions for improvement, please feel free to let us know. We value your input and hope to have the pleasure of hosting you again in the future.Thank you for choosing to stay with us.Kind Regards,Amanda FinnFront Officer Manager

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was close to southbank and all it has to offer . Shopping, dining and walking
Stayed 2 nights in Nov 2023
Response from Amanda on 25 Nov 2023
Hi Trevor,We're thrilled to hear that our location near Southbank added value to your stay! The shopping, dining, and scenic walks along the river truly make for a wonderful experience. If there's anything specific you loved or any recommendations you'd like to share, we're all ears. Our aim is to ensure each guest has a fantastic time exploring the area around us. If you plan to visit again, we'd love to assist in making your next stay even more enjoyable! Kind Regards, Amanda Finn Front Officer Manager

8/10 Good

Ron

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Amanda on 18 Nov 2023
Hi Ron,It sounds like your experience was good but perhaps with some room for improvement. If there's anything specific you'd like to share or any aspect we can enhance to turn that 8 into a perfect 10 next time, please feel free to let us know. We're here to ensure you have an even better experience during your next stay!Kind Regards, Amanda Finn Front Officer Manager

8/10 Good

Jill

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Amanda on 18 Nov 2023
Hi Jill,It sounds like your experience was good but perhaps with some room for improvement. If there's anything specific you'd like to share or any aspect we can enhance to turn that 8 into a perfect 10 next time, please feel free to let us know. We're here to ensure you have an even better experience during your next stay!Kind Regards, Amanda Finn Front Officer Manager