Hello Paul,Thank you for scoring your stay.We would really like to understand how we could have done better to meet your expectationsUnfortunately we are unable to establish who you are and when you stayed at our Hotel.Kind regards,Chris & the Il Mondo Team

Hello Tim,Thank you for awarding us the perfect score of 5/5.Whilst we are focused on Customer Service we are also focused on the many other aspects of hospitality including room presentation, room cleanliness and the maintenance of our facilities.Thank you for choosing to stay with us,Kind regards,Chris & the Il Mondo Team

Hel Mel,Thank you for your feedback.We are delighted you have awarded us the perfect score of 5/5Kind regards,Chris & the Il Mondo Team

Hello Cheryl,Thank you for posting a review of your stay.We are delighted you found everything to be very much to your liking.Likewise we very much appreciate you have awarded us the perfect score of 5/5.Kind regards,Chris & the Il Mondo Team

Hello Colleen,Thank you posting a review of your stay.We are delighted you found our Hotel to be clean and quiet and our Staff to be friendly.We appreciate you have awarded us the perfect score of 5/5.Kind regardsChris & the Il Mondo Team.

Hello Peter,Thank you for taking the time to post a review,We are delighted to read your feedback and comments.Likewise we greatly appreciate your awarding us the perfect score of 5/5Thank you for choosing to stay with us,Kind regards,Chris & the Il Mondo Team

Hello Catherine,Thank you for posting a review of your stay.We are delighted that you have awarded us the perfect score of 5/5.It was a pleasure to offer you our hospitality,Kind regardsChris & the Il Mondo Team

Hello Benita,Thank you for awarding us the perfect score of 10/10We are delighted you found everything to be very much to your liking.Kind regards,Chris & the Il Mondo Team

Hello Greg,Thank you for awarding us the perfect score of 10/10We are delighted you found everything to be very much to your liking.Kind regards,Chris & the Il Mondo Team

Hello Peter,Thank you for posting a review of your stay.Your awarding us the perfect score of 5/5 is very much appreciated.We are delighted you found everything to be to your liking.Kind regards,Chris & the Il Mondo Team

Hello Rachael,Thank you for posting a review of your stay.We are delighted to read your feedback and comments.Likewise we greatly appreciate you have awarded us the perfect score of 5/5.Thank you for choosing to stay with us,Kind regards,Chris & the Il Mondo Team

Hello Brittany,Thank you for awarding us the perfect score of 5/5We are delighted you found everything to be very much to your liking.Kind regards,Chris & the Il Mondo Team

Hello Georgina,Thank you for your review.We are delighted you found everything very much to your liking.We greatly appreciate you have awarded us the perfect score of 5/5.Kind regards,Chris & the Il Mondo Team

Hello Michael,Thank you for posting a review score.We really wish you had added some comments so that we could respond to and fix the reasons for a low score Kind regardsChris & the Il Mondo Team

Hello Sallee,We are somewhat surprised to see your one word review and in reply we note that your booking with Expedia was cancelled. You then booked one week later directly with our Hotel. We do apologise if your overall experience was not up to your expectations, however until the receipt of this review we were completely unaware of any issues with your room, your comfort or your stay.We would be very grateful if you could please contact us and outline your experience.Kind regardsChris & the Il Mondo Team

Hello Tex,We wish we knew who you are and when you stayed.Nevertheless, thank you for awarding us the perfect score of 5/5We are delighted you found everything to be very much to your liking.Kind regards,Chris & the Il Mondo Team

Hello Eileen,Thank you for feedback and also for awarding us the perfect score of 5/5It was a pleasure to offer you our hospitality.Kind regards,Chris & the Il Mondo Team

Hello Rosita,Thank you for awarding us the perfect score of 5/5We are delighted you found everything to be to your liking.Kind regards,Chris & the Il Mondo Team

Hello Anonymous,We are delighted to read your review.Thank you for awarding us the perfect score of 10/10Wish we knew who you are!Kind regards,Chris & the Il Mondo Team

Hello Mark,We appreciate you have awarded us 4/5.What could we have done better to achieve a perfect score of 5/5.We would be very grateful for your feedback.Kind regardsChris

Hello Justin,We are delighted to read your review which has been shared with every member of our Team.Thank you for awarding us the perfect score of 5/5'Looking forward to the possibility of making you welcome when you next require accommodation in BrisbaneKind regards,Chris & the Il Mondo Team

Hello Fay,Thank you for posting a review of your stay and thank you for awarding us the perfect score of 5/5.We are delighted you found everything to be very much to your liking.Kind regards,Chris & the Il Mondo Team

Hello Dean,Thank you for awarding us the perfect score of 10/10.We are delighted you found everything to be very much to your liking.Kind regardsChris & the Il Mondo Team

Hello Will,Thank you for acknowledging our Housekeeping standards.We have a very dedicated and passionate Team of Housekeeping Staff, who will appreciate your feedback.Kind regards,Chris & the Il Mondo Team

Hello Dawn,We are delighted to read your review which has been shared with every member of our Team.Your recommendation is greatly appreciated and we thank you for awarding us the perfect score of 5/5.Kind regards,Chris & the Il Mondo Team

Hello Kira,Thank you for posting a review of your stay.We are delighted you have awarded us the perfect score of 5/5.It was a pleasure to offer you our hospitalityKind regardsChris & the Il Mondo Team

Hello Alexandra,We are delighted you had an amazing experience and that you felt safe in your Room.Thank you for awarding us the perfect score of 5/5Kind regardsChris & the Il Mondo Team

Hello Krystal,Thank you for awarding us the perfect score of 5/5We are delighted you found everything to be to your liking.It was a pleasure to offer you our hospitality.Kind regardsChris & the Il Mondo Team

Hello Michelle,Thank you for posting a review of your stay.We are pleased our location was both convenient and to your liking.Kind regards,Chris & the Il Mondo Team

Hello Mark,Thank you for awarding us the perfect score of 5/5We are delighted you found everything to be very much to your liking.Kind regards,Chris & the Il Mondo Team

Hello Jeffrey,Thank you for reviewing your stay.We are delighted you have awarded us the perfect score of 5/5.Looking forward to the opportunity of making you welcome when you next travel to Brisbane.Kind regardsChris & the Il Mondo Team

Hello CarmelinaThank you for posting a review of your stay.We are delighted that you found everything to be very much to your liking.It is greatly appreciated you have awarded us the perfect score of 10/10.Looking forward to making you welcome when you next require accommodation in BrisbaneKind regardsChris & the IL Mondo Team

Hello Nicholas,Thank you for awarding us a perfect score of 5/5.We are delighted you found everything to be to your liking,Kind regardsChris & the Il Mondo Team

Hello Susy,Thank you for taking time to review your stay.Hopefully we can again make you welcome on another occasion.Kind regardsChris & the Il Mondo Team

Hello Mark,Thank you for reviewing your stay.We will try even harder on your next stay to achieve a perfect score of 5/5Kind regardsChris & the IL Mondo Team

Hello Jenny,Thank you for awarding us the perfect score of 5/5.We are delighted you found everything to be very much to your liking.Kind regardsChris & the Il Mondo Team

Hello Robyn,Thank you for your your feedback and for awarding us a score of 5/5.We have little to no demand for alternate milk or cereal products. Had we known in advance of your arrival we would have ensured alternate products would have been available specifically for you.Kind regards,Chris & the Il Mondo Team

Hello Sue,Thank you for awarding us the perfect score of 5/5We are delighted you found everything to be very much to your liking.Kind regards,Chris & the Il Mondo Team.

Hello Harley,We are extremely concerned to read your review and respectfully, we dispute your claims of having to wait 40 minutes to check-in. Also we further dispute that no one was on site and that your key was not ready.Our Security cameras show you arriving at the Hotel at 8.27pm and following your call to our After Hours Call Centre you were greeted by our on site Duty Manager at 8.34pm. Is it possible that your review relates to a Check-In at another Hotel and at another time?Kind regardsChris & the Il Mondo Team

Hello Allan,Thank you for taking the time to post a reviewWe greatly appreciate that you have awarded us the perfect score of 5/5.Looking forward to making you welcome when you next travel to BrisbaneKind regards,Chris & the Il Mondo Team

Hello Brett,We are delighted you found everything to be very much to your liking.It is greatly appreciated that you have awarded us the perfect score of 5/5Thank you for choosing to stay at our Hotel,Kind regards,Chris & the Il Mondo Team

Hello John,Thank you for awarding us the perfect score of 5/5.We are delighted you found everything to be to your liking.Kind regards,Chris & the Il Mondo Team

Hello Charmaine,Thank you for posting a review of your stay.Our Hotel is convenient to the City, with easy access to busses, ferries and even a short walk across the Story Bridge. Thank you for choosing to stay with us.Kind regards,Chris & the Il Mondo Team

Hello Gurjeet,Thank you for your feedback.We are delighted you found our Staff to be polite and helpful.Kind regards,Chris & the Il Mondo Team

Hello Rod,We are pleased that our location suited your requirements.Thank you for choosing to stay with us,Kind regards,Chris & the Il Mondo Team

Hello Roz,Thank you for awarding us the perfect score of 5/5.It was a pleasure to offer you our hospitality.We look forward to the possibility of making you welcome on another occasion.Kind regardsChris & the Il Mondo Team

Hello Michael,We are delighted you have awarded us the perfect score of 5/5.Thank you for choosing to stay with usKind regards,Chris & the Il Mondo Team

Hello Gavin,Thank you for awarding us the perfect score of 10/10.We are delighted you found everything to your liking.Kind regards,Chris & the Il Mondo Team

Hello AnonymousThank you for your feedback.Kind regardsChris & the Il Mondo Team

Hello Joanne,We are delighted to read your feedback and comments.Thank you for awarding us the perfect score of 5/5It was a pleasure to offer you our hospitalityKind regards,Chris & the Il Mondo Team