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Reviews of Hotel Grand Chancellor Brisbane

4 out of 5
Hotel Grand Chancellor Brisbane
23 Leichhardt St, Cnr Wickham Terrace, Spring Hill, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 1001 reviews" "
Rating 8 - Good. 303 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place and decent value especially given the location
Stayed 3 nights in Apr 2024

10/10 Excellent

Sean

Great place
Stayed 1 night in Apr 2024

6/10 Okay

Linda, DOWNER

Stayed 1 night in Mar 2024

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great value for money.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Kellie

Liked: Cleanliness
Disliked: Staff & service
Room was clean and reception staff were lovely but we waited 45 minutes for drinks & toasted sandwiches in the cafe/bar area. The staff in the bar seemed to have no idea what was going on. Let the whole experience down
Stayed 1 night in Feb 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Lynne

Stayed 1 night in Jan 2024

6/10 Okay

Xiao

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Put MAKE MY BED sign for a whole day. When I came back, housekeeping staff did not do anything, didn’t even come into the room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Darsie

Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023

10/10 Excellent

Yoshihiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Alice

Stayed 1 night in Dec 2023

8/10 Good

Jedy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking onsite for $30 a day. However the staff that checked me in was nice, I arrived early which I had to leave my luggage at the storage area. When I came back to pick those up I was told rudely by a staff to “LINE UP!” Other than that it was a great experience, good room and quite clean. Rooftop swimming pool was excellent with a gym with the view of the city.

2/10 Terrible

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Marilyn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff went above and beyond as we had an issue with lost luggage on the train. They were so friendly and helpful doing everything in their power to rectify the problem, the rooms were spotless and large close to many shops and restaurants.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Dec 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brody

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing stay the staff were so friendly and the service was excellent, our room was massive and just a great hotel
Stayed 3 nights in Dec 2023

8/10 Good

Jacquiline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place to stay. Although a different persons full name appeared on my tv while I was staying there
Stayed 1 night in Dec 2023

6/10 Okay

Beau

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice just a bit out of the way
Stayed 1 night in Nov 2023

8/10 Good

Kameren

Stayed 2 nights in Nov 2023

2/10 Terrible

Yishai

Stayed 1 night in Nov 2023

8/10 Good

GARRY

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Richard

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay with my kids for the Paul McCartney concert. Service was excellent, food was delicious and a very comfortable room. Highly recommend to anyone staying in Brisbane!
Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The professionalism of the staff alone is why I recommend anyone to stay here
Stayed 1 night in Nov 2023

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay for overnight easy to Suncorp Stadium
Stayed 1 night in Nov 2023

10/10 Excellent

Bronwyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely, would happily stay there again
Stayed 1 night in Nov 2023
Response from Jax on 3 Nov 2023
Thanks so much! It's great to receive positive feedback regarding our Team! We would love to welcome you back any time.

10/10 Excellent

Yvonne

Stayed 1 night in Oct 2023
Response from Jax on 3 Nov 2023
Hi Yvonne,Thanks so much for your positive review! We are really happy that you enjoyed your stay and hope to welcome you back again soon.

6/10 Okay

Jono

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was ok, room service menu and availability is poor, the pool area is underwhelming with no food or drinks access
Stayed 1 night in Oct 2023

6/10 Okay

Masi

Business traveller
Liked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

karl

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, cobwebs on the balcony, drink ring stains on the air conditioning unit, lots of soap scum around the shower tiles. Rooftop pool is rough, seats had suspicious stains and the window from the pool looking out at the view was so hard to see out of, it didn’t look like it was cleaned in a while. The rooftop is also inaccessible which is not clearly stated, in their accessibility claus they just state the places which are accessible such as lobby, etc. very deceiving. The type of budget accommodation, 50$ a night max is what it’s worth, definitely not the 200 we paid. Highly advise picking another option, anything is better. It’s located in a dodgy area as well. Wouldn’t be back if I was paid to go.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff quiet and safe.
Stayed 1 night in Oct 2023

10/10 Excellent

Carsten

Liked: Staff & service, property conditions & facilities, room comfort
Almost there, with a twist
Having stayed a few times in the past, you always have high expectations, however this time the hotel failed us a little. At dinner in the restaurant, they were a bit short of staff, so the usual service was not there, however they did what they could, so we did not say anything, Also we did not get the room made up after the first night. We noticed coming back late afternoon, that no one had attended our room, so had to ask for fresh towels prior to going for dinner, and the towels was there upon our return later, but saying that, no one had bothered to remove the used one from the past 24 hours, that's not good enough.
Stayed 2 nights in Oct 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2023

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff extremely helpful
Stayed 1 night in Oct 2023

6/10 Okay

Tom

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Cameron

Travelled with family
Liked: Amenities
Staff was friendly and helpful. I have a large 4X4 and standard park was a bit of an issue but they do have limited large vehicle parking. The room were comfortable and clean and I would definitely stay again.
Stayed 1 night in Sep 2023

8/10 Good

ZiQian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the bed and bathroom may need to upgrade
Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms. Nice breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Ronald J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Iryna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely room, comfortable and the service was fantastic.
Stayed 1 night in Sep 2023

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Beds way to soft . A lot light comes in under doors hard to sleep
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time staying here in 3 months and both times the Staff and facilities of this establishment have been first class. I fully recommend it to anyone.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. No complaints whatsoever.
Stayed 2 nights in Aug 2023