Interior

Reviews of Great Southern Hotel Brisbane

3.5 out of 5
Great Southern Hotel Brisbane
103 George Street, Brisbane, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 295 out of 1001 reviews" "
Rating 8 - Good. 389 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 91 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service
The property was in a fantastic location to the CBD and was walking distance to a lot of shops and restaurants. Bathroom was really nice, property could use some updates, but was tidy and clean. Parking was a really bad. Upper lot was closed, and only small vehicles could fit in the basement (our rental car barely got inside without any scratches or dings).
Stayed 1 night in Mar 2024
Response from Ashley on 21 Mar 2024
Hi Michelle, Thank you for the rating and positive feedback about our location. Please be informed that, due to our property's location, we only have a limited number of parking spaces accessible for our guests. There is a height restriction of 1.8 meters, and these spaces are subject to availability. We appreciate your understanding and hope to welcome you back to our hotel soon. Have a wonderful day!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Ashley on 18 Mar 2024
Hi Marilyn, Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have an amazing one!

8/10 Good

Srinivasa Prasad Kodur

Business traveller
Liked: Staff & service
Disliked: Amenities
n/a
Stayed 3 nights in Mar 2024
Response from Ashley on 14 Mar 2024
Hi Srinivasa, Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have an amazing one!

2/10 Terrible

Jenny

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dangerous area, the staff member we sent felt very unsafe
Stayed 1 night in Feb 2024
Response from Ashley on 1 Mar 2024
Hi Jenny, Thank you for choosing to stay with us. We are sorry to hear that you and your staff felt that our location was dangerous and unsafe during your stay. Please know that ensuring the safety and comfort of our guests is our top priority. If you have any concerns during your stay, please do not hesitate to inform our friendly front office staff. They will be more than happy to assist you and make your stay as pleasant as possible.

8/10 Good

Jaree

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ashley on 29 Feb 2024
Hi Jaree, Thank you for choosing to stay with us, and we hope to see you again soon. Have a good day!

6/10 Okay

Laurinda

Business traveller
Liked: Cleanliness, staff & service
The room was serviceable, but was quite shabby as was the general appearance of the hotel. The curtains didn't close the full way in my room, so some light came in. There wasn't much to dampen any sound, so any loud late comers could be heard clearly. The location is great, and the staff friendly, so a good, low-cost option, if you don't mind the decor and a bit of noise.
Stayed 2 nights in Feb 2024
Response from Ashley on 21 Feb 2024
Hi Laurinda, Thank you for taking the time to share your feedback with us. We understand that guests have different opinions. We appreciate your rating and look forward to welcoming you back soon.

10/10 Excellent

Udah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and located at the prime area, CBD Brisbane
Stayed 2 nights in Feb 2024
Response from Ashley on 19 Feb 2024
Hi Udah, Thank you for choosing to stay with us, and we hope to see you again soon. Have a good day!

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean/ right in city/ walk every where/ close to botanical gardens/ river cat/ casino/ Southbank/ 5min walk to queen st mail/ priced right.
Stayed 1 night in Feb 2024
Response from Ashley on 19 Feb 2024
Hi Paul, Thank you for taking the time to share this feedback from your recent stay with us!

8/10 Good

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 1 night in Feb 2024
Response from Ashley on 7 Feb 2024
Hi Sean, Thank you for choosing to stay with us and leaving valuable feedback and an amazing rating. We are looking forward to welcoming you back soon. Have a great day!

6/10 Okay

Tzuman

Liked: Cleanliness, staff & service, amenities
The room is dim with very limited of lighting, and very old interior that doesn't smell well too. Pretty noisy from the hallway cuz poor insulations.
Stayed 3 nights in Jan 2024
Response from Ashley on 1 Feb 2024
Hi Tzuman, Thank you for your stay and feedback. We understand that guests have different opinions. Our front desk staff is available to assist with any concerns, including noise disturbances. We look forward to your return soon and wish you a great day.

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean room, close to bars and restaurants.
Stayed 1 night in Jan 2024
Response from Ashley on 29 Jan 2024
Hi Joseph, Thank you for staying with us and sharing your positive feedback about our location. We hope to have you back on our property again. Have a good one!

8/10 Good

Elissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it isn’t too far from Southbank, restaurants/cafes and shopping.
Stayed 2 nights in Jan 2024
Response from Ashley on 29 Jan 2024
Hi Elissa, Thank you for the positive feedback on our location. We are delighted that you were satisfied with your stay, and we look forward to welcoming you back soon. Have a great day!

8/10 Good

Sumith

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 1 night in Jan 2024
Response from Ashley on 29 Jan 2024
Hi Sumith, Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have an amazing one!

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ashley on 24 Jan 2024
Hi Geoffrey, Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have an amazing one!

8/10 Good

BARRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE were there for such a short time, but everything was fine and the staff were pleasant and helpful.
Stayed 1 night in Jan 2024
Response from Kaye on 15 Jan 2024
Dear Barry,We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience. Kind regards,KayeThe Great Southern Hotel Management

8/10 Good

Jimmy

Travelled with partner
Liked: Amenities
The room was shed but clean. The reception staff were excellent.
Stayed 1 night in Jan 2024
Response from Kaye on 15 Jan 2024
Dear Jimmy,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!Kind regards,KayeThe Great Southern Hotel Management

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location .Noisy due to building work being carried out above our room.An average hotel that could benefit from a new refit.
Stayed 1 night in Jan 2024
Response from Ashley on 10 Jan 2024
Hi Michael, Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We hope to see you again soon, especially after our renovations are complete. Have a great one!

10/10 Excellent

Marlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok. Staff were lovely but we found heap of stuff under the the bed
Stayed 1 night in Jan 2024
Response from Ashley on 9 Jan 2024
Hi Marlene, Thank you for the positive feedback on our location and staff. We are delighted that you were satisfied with your stay, and we look forward to welcoming you back soon. Have a great day!

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Ashley on 9 Jan 2024
Hi Paul, Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have an amazing one!

8/10 Good

Niklas

Stayed 3 nights in Jan 2024
Response from Ashley on 9 Jan 2024
Hi Niklas, Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have an amazing one!

10/10 Excellent

Barton

Stayed 1 night in Dec 2023
Response from Ashley on 24 Jan 2024
Hi Barton, Thank you for the rating and for choosing to stay with us. We see it as a sign of your satisfaction and look forward to having you visit our property once more. Have a great day!

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Kaye on 1 Jan 2024
Dear Katherine,Thank you for giving us a great score as a reflection of your satisfaction with staying with us. We hope you can visit us again soon.Kind regards,KayeThe Great Southern Hotel Management

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the of the twin room which was just over $103 the room was clean and good facilities except the aircon wasn't great which was needed because of the heat. But all in all it was a very good deal
Stayed 1 night in Dec 2023
Response from Ashley on 29 Dec 2023
Hi Karen, Thank you for choosing to stay with us and for taking the time to share your valuable feedback.  We look forward to seeing you back on our property. Have a good one! Kind regards, Ashley The Great Southern Hotel Brisbane

6/10 Okay

Caitlin

Stayed 1 night in Dec 2023
Response from Kaye on 18 Jan 2024
Dear Caitlin,Thank you for your recent stay and for rating us at 3/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Kind regards,KayeThe Great Southern Hotel Management

4/10 Poor

Ben

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I struggled to sleep due to the heat. I set the air conditioning as low as it could go and it did not go below 24c all night. As I could not sleep I checked out early so I could return home to air conditioning and some well needed sleep.
Stayed 1 night in Dec 2023
Response from Ashley on 29 Dec 2023
Hi Ben, Thank you for providing us with your feedback and for choosing to stay with us. We are sorry to hear that you had an unpleasant experience during your stay. We have informed our maintenance team, and they will inspect the air conditioning unit in the room where you stayed. They will either fix the problem or add it to the replacement list. If you face any further issues during your stay, please don't hesitate to contact our friendly reception, and they will assist you immediately. We hope to welcome you back to our property soon. Have a great day!Kind regards, Ashley The Great Southern Hotel Brisbane

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff really friendly there, 5 mins walk to City Central..
Stayed 4 nights in Dec 2023
Response from Ashley on 28 Dec 2023
Hi Maureen, Thank you for choosing to stay with us and for appreciating our great location and friendly staff. Our team's hard work and dedication met your expectations. We hope to have the pleasure of welcoming you back soon!Best regards, Ashley The Great Southern Hotel Management

8/10 Good

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and location. Nice view from room as well. Parking was a bit tight to go in and out of garage and limited spaces. Not really suitable for mid size or larger cars.
Stayed 2 nights in Dec 2023
Response from Ashley on 27 Dec 2023
Hi Sanjay, Thank you for the rating and positive feedback about our location. We see it as a sign of your satisfaction, and we look forward to having you visit our property once more. We hope you have an amazing day!Kind regards, Ashley The Great Southern Hotel Brisbane

6/10 Okay

Vishal

Travelled with family
Stayed 1 night in Dec 2023
Response from Ashley on 27 Dec 2023
Hi Vishal,Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have an amazing one!Kind regards, Ashley The Great Southern Hotel Brisbane

10/10 Excellent

Serhat

Stayed 1 night in Dec 2023
Response from Ashley on 27 Dec 2023
Hi Serhat, Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have an amazing one!Best regards, Ashley The Great Southern Hotel Management

4/10 Poor

Simina

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Kaye on 25 Dec 2023
Hi Simina,Thank you for your rating, but it seemed like you did not enjoy your stay with us. We will be very happy to know more about your insights, suggestions, and opinions regarding your stay. This will help us identify in which area to improve (If there are any). Please reach out to us on our website or Facebook page. Have a wonderful holiday! Kind regards,KayeThe Great Southern Hotel Management

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley on 19 Dec 2023
Hi Gregory,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!

10/10 Excellent

Heath

Travelled with family
Liked: Cleanliness, staff & service
Great value
Stayed 1 night in Dec 2023
Response from Kaye on 18 Dec 2023
Dear Heath,Thank you for your ratings. We are thankful for your support. Please visit us again soon! Kind regards,KayeThe Great Southern Hotel Management

8/10 Good

Nerissa

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Kaye on 18 Dec 2023
Dear Nerissa,We are happy to have you as our guest. We cannot wait for your next visit! Have a wonderful day! Kind regards,KayeThe Great Southern Hotel Management

10/10 Excellent

Heath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, have returned several times
Stayed 1 night in Dec 2023
Response from Kaye on 18 Dec 2023
Dear Heath,Thank you for your support and loyalty. May you recommend us to your friends and families who wish to visit Brisbane. Have a wonderful day! Kind regards,KayeThe Great Southern Hotel Management

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was good, clean and comfortable. The bed was comfortable.
Stayed 3 nights in Dec 2023
Response from Kaye on 18 Dec 2023
Dear Gordon,We are happy to have you as our guest. It was a pleasure to have you here. Please do not hesitate to visit again. Have a great day!Kind regards,KayeThe Great Southern Hotel Management

8/10 Good

Heath

Travelled with family
Liked: Cleanliness, staff & service, amenities
Value for money, good location, great view from room
Stayed 1 night in Dec 2023
Response from Kaye on 18 Dec 2023
Dear Heath,Thank you for choosing to stay with us and for mentioning our great location, affordable price, and great view. We aim to meet your expectations. Thanks again and have a wonderful day!Kind regards,KayeThe Great Southern Hotel Management

10/10 Excellent

Monika

Stayed 2 nights in Nov 2023
Response from Kaye on 18 Dec 2023
Dear Monika,Thank you for taking the time to leave your ratings, we appreciate it. Please come again next time! Have a great day!Kind regards,KayeThe Great Southern Hotel Management

8/10 Good

Natalie

Liked: Cleanliness, staff & service
Basic But Comfortable & Handy
This is quite an older style hotel so rather basic but the room was very spacious and had a good view of the Brisbane River and the Queensland Cultural Centre at Southbank. It was open plan with a desk to perch a laptop and work from, had a separate lounge area, small refrigerator and large King bed I think it was. The bathroom was good with a nice shower head and spacious vanity area. The customer service was excellent and I was happy I could park my car there for an extra fee. I also paid a meagre $15 for a very good hot breakfast with coffee, juice, etc. It’s in a terrific location and overall very good for the price on the more basic scale.
Stayed 1 night in Dec 2023
Response from Kaye on 18 Dec 2023
Dear Natalie, Thank you for your review. we appreciate your kind words, Nat. We hope you can visit again soon. Have a lovely day!Kind regards,KayeThe Great Southern Hotel Management

10/10 Excellent

Paul

Response from Ashley on 6 Feb 2024
Hi Paul, Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have an amazing one!

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Kaye on 18 Dec 2023
Dear Michelle,Thank you so much for taking the time to leave your rating. We are glad to know you enjoyed our stay. Please visit us again soon! Kind regards,KayeThe Great Southern Hotel Management

6/10 Okay

Brad

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is apparently undergoing renovations, so hopefully due for improvements. Very noisy. Construction crews using all the lifts during the day so be prepared to wait or take the stairs. Rooms tired and in need of complete overhaul. Ancient mattress with sheets that didn’t fully cover it, although comfortable enough. AC not working in my room and the windows are sealed shut, but the corridor outside was icy cold, so probably some cool air got in via the 6 cm gap under the entry door! I’m actually surprised this meets fire code. Staff at the front desk were good.
Stayed 3 nights in Dec 2023
Response from Ashley on 14 Dec 2023
Hi Brad, Thank you for choosing to stay with us and for sharing your experience. Please be advised that some of our hotel rooms, including your room, are now being demolished for refurbishment. In response to your comments regarding the AC, our maintenance staff is heading out to check the air conditioner in the room where you have stayed. We hope to see you again soon, especially after our renovations are complete. Have a great day!Kind regards, Ashley The Great Southern Hotel Brisbane

8/10 Good

RAYMOND, Wanniassa

Liked: Cleanliness, staff & service
.
Stayed 3 nights in Dec 2023
Response from Ashley on 14 Dec 2023
Hi Raymond, Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have a good one!Best regards, Ashley The Great Southern Hotel Brisbane

6/10 Okay

Sean

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Ashley on 14 Dec 2023
Hi Sean,Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have an amazing one!Kind regards, Ashley The Great Southern Hotel Brisbane

10/10 Excellent

Paul

Response from Ashley on 13 Feb 2024
Hi Paul, Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have a good one!

8/10 Good

MOISE

Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful and clean Hotel. Silent though in the middle of the city. Easy to reach to. "I could not find the remote in the room". Moreover it is very good
Stayed 1 night in Dec 2023
Response from Ashley on 14 Dec 2023
Hi Moise, Thank you for choosing to stay with us and for taking the time to give us valuable feedback. We appreciate your amazing rating and hope you had a great time during your stay. If you have any concerns or issues during your next stay, please don't hesitate to let our friendly front office team know. They are available 24/7 and will be happy to assist you. We hope to see you again soon and wish you an amazing day!Kind regards, Ashley The Great Southern Hotel Brisbane

8/10 Good

Darryll

Stayed 1 night in Dec 2023
Response from Ashley on 14 Dec 2023
Hi Darryll, Thank you for the rating and for choosing to stay with us. We see it as a sign of your satisfaction and look forward to having you visit our property once more. We hope you have an amazing day!Best regards, Ashley The Great Southern Hotel Brisbane

8/10 Good

Adam

Liked: Amenities
Response from Ashley on 8 Feb 2024
Hi Adam, Thank you for choosing to stay with us, and we hope to see you again soon. Have a good day!

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service
Great location near to city mall
Stayed 6 nights in Nov 2023
Response from Ashley on 6 Dec 2023
Hi Colleen, Thank you for staying with us. We appreciate the positive feedback about our location. We hope to have you back on our property again. Have a great one!Kind regards, Ashley The Great Southern Hotel Brisbane

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ashley on 6 Dec 2023
Hi Cory, Thank you for the rating and for staying with us. We look forward to seeing you back on our property. Have an amazing one!Kind regards, Ashley The Great Southern Hotel Brisbane

8/10 Good

Alan

Stayed 6 nights in Nov 2023
Response from Kaye on 25 Dec 2023
Hi Alan,Thank you for your review, we appreciate you taking the time to write it here. We hope you enjoyed your stay with us. Happy holidays!Kind regards,KayeThe Great Southern Hotel Management