Hi Emma,Thanks for you recent stay and review. We are pleased to hear you enjoyed the stay finding the facilities to be of a high standard and room comfortable. I am sorry to hear of a few cleanliness issues regarding mould and sheet stains. We will have the team look into and rectify. Thanks for bringing to our attention and hope to have you stay again in the future.Kind RegardsBrandonManager on Duty

Dear Gemini, I am sorry to see that your recent stay did not meet your expectations. I can see you received a complimentary late check out but did not approach the reception upon departure. I would love to hear what we could have done differently to ensure you had a successful stay with us and hopefully restore your faith in our brand. Best regards, Tobias Operations Manager

Dear Howard, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Mark, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear AinaThank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcoming you back. Warm Regards,Brandon JonesManager On Duty

Dear Elizabeth, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard especially customer service from our staffs. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Yuni Pak Night Manager

Dear TysonThank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception, particularly with Steph. We look forward to welcoming you back. Warm Regards,Brandon JonesManager On Duty

Dear SuzanneThank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcoming you back. Warm Regards,Brandon JonesManager On Duty

Dear ChristineThank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcoming you back. Warm Regards,Brandon JonesManager On Duty

Dear Peter and DeniseThank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcoming you back. Warm Regards,Brandon JonesManager On Duty

Dear Anne, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Mark, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. Your feedback regarding the shower has been noted, and we will ensure it receives the attention it needs. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Paul, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Sylvia, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Carol, I am glad to see that we met some but not all of your expectations.I would love to gain further insight what aspects we can improve in to ensure any potential future stays are a full success. Best regards, Tobias Operations Manager

Dear Ms Landrito,Thank you for sharing your concerns about your recent stay. We value your feedback immensely and take every guest's comfort and safety seriously.As shown during your stay, we only use neutral cleaning products from Ecolab, a trusted company used in hotels worldwide and known for its environmentally friendly solutions. While we understand your preference for less chemical-intensive cleaning, we prioritize both cleanliness and guest health in our practices.We are sorry for any discomfort you experienced but also acknowledge your decision to extend your stay by one extra night and also to use the offered complimentary late check out. Our team works diligently to address guest concerns promptly, and we're grateful for the opportunity to assist you during and after your time with us.Best regards,TobiasOperations Manager

Dear Joshua, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Judy, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Heidy,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found the hotel convenient. The team strives to ensure a welcoming experience and glad yours was no exception. I am sorry to hear of a few areas requiring further cleaning. We will have the team address and apologize for any inconveniences. We look forward to your next stay. Kind Regards,Brandon JonesManager on Duty

Dear Sarah, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Kathryn, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Jessica, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Phillip, Thank you for taking the time to complete the survey. We are pleased to hear that you found all areas to be of high standards. We strive to provide a welcoming experience for all our guest and we are glad that yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Steven, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear George, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear George, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear David, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for our guests and we are glad yours was no exception. We look forward to welcome you back! Warm Regards,Cheryl Wong Manager On Duty

Dear Divina,Dear Guest,Thank you for sharing your feedback on your recent stay with us. We're pleased to hear that you found our hotel overall nice and appreciated the proximity to everything in Queensland.We apologize for any cleanliness issues you encountered with the curtain and bathroom. Your comments are important to us, and we will address these areas to ensure a higher standard of cleanliness in the future.It's great to know that your check-in experience was positive, surely Stephanie will be thrilled by your feedback.We look forward to the opportunity to welcome you back for an even more enjoyable experience.Best regards,AJFront Office Manager

Dear Alisha, Thank you for taking the time to share with us your feedback. We are pleased to hear you found all areas to be of high standards. We are especially proud to know that Freya, our guest service agent had provided you with excellent customer services. We strive to provide a welcoming and enjoyable experience for our guests and we are glad to know yours was no exception. We look forward to welcome you back! Warm Regards, Cheryl Wong Manager On Duty

Dear Lucas, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Cheryl Wong Manager on Duty

Dear Karl, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Cheryl Wong Manager on Duty

Dear Elliott, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Yuni Pak Manager on Duty

Dear Guy, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Cheryl Wong Manager on Duty

Dear Andrew, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Cheryl Wong Manager on Duty

Dear Nicola, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Cheryl Wong Manager on Duty

Dear Lily'n, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Cheryl Wong Manager on Duty

Dear Ian, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Cheryl Wong Manager on Duty

Dear Margaret, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Cheryl Wong Manager on Duty

Dear Samuel, Thank you for taking the time to complete the survey. We are pleased to hear that you found all areas to be of high standards. We strive to provide a welcoming experience of our guests are we are glad that yours was no exception. We look forward to welcome you back. Warm Regards, Cheryl Wong Manager On Duty

Dear Ben,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We will certainly take note of your suggestions for future improvements. We look forward to your next stay. Kind Regards,Jason McManus,Manager on Duty

Dear MichaelThank you for your positive review! We're thrilled you enjoyed your stay and found our hotel in the CBD convenient. It's great to hear that you couldn't fault anything, and the free laundry was a bonus. We appreciate your feedback and hope to welcome you back soon.Regards,Jason McManusDuty Manager

Dear Zeljko,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Cheryl Wong Manager on Duty

Dear Ning,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Cheryl Wong Manager on Duty

Dear Ben,Thank you for taking the time to share your feedback with us. We appreciate your comments, and we understand your preference for a full king sized bed.We look forward to welcoming you back to the hotel soon.Best regards,AJFront Office Manager

Dear Ian,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Cheryl Wong Manager on Duty

Dear Chloe,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Cheryl Wong Manager on Duty

Dear Terry,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. However we are saddened to hear that your return is not likely. We would love to gain more insights to your stay in regards to that. Please feel free to contact us and we will be happy to discuss this further. Thank you for your feedback and we hope to have the opportunity to welcome you back with much improved services. Kind Regards,Cheryl Wong Manager on Duty

Dear Francesca,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Cheryl Wong Manager on Duty

Dear Jason,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Cheryl Wong Manager on Duty

Dear Guest,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. We apologise for the housekeeping's oversight and will ensure your feedback is shared across departments to ensure improvement. Thank you once again and we look forward to your next stay. Kind Regards,Cheryl Wong Manager on Duty