Indoor pool, open 5:00 AM to 10 PM, pool loungers

Reviews of Brisbane Skytower by CLLIX

Brisbane Skytower by CLLIX
222 Margaret Street, Brisbane, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 683 out of 1686 reviews" "
Rating 8 - Good. 559 out of 1686 reviews" "
Rating 6 - Okay. 249 out of 1686 reviews" "
Rating 4 - Poor. 139 out of 1686 reviews" "
Rating 2 - Terrible. 56 out of 1686 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

simon

Liked: Cleanliness, property conditions & facilities
Was such a great location, right in the center city. Beautiful views of the city and river. Easily walkable to all the shopping and dining of city center.. Southbank and fortitude valley was not far either
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Beautiful property near botantical gardens. Lovely view and clean apartment will definitively go back again!
Stayed 3 nights in Mar 2024
Response from Julben Serrano on 25 Mar 2024
Hi Elizabeth, We're thrilled to hear that you had a wonderful experience at our property near the botanical gardens! Thank you for your kind words about the lovely view and clean apartment. We can't wait to welcome you back again for another fantastic stay!Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Pam

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Room very spacious for our family with amazing views. Having laundry facilities and shopping with in walking distance very convenient for a family.
Stayed 2 nights in Mar 2024
Response from Julben Serrano on 25 Mar 2024
Hi Pam, We're delighted to hear that you enjoyed your spacious room with amazing views! It's great to know that the laundry facilities and nearby shopping added to the convenience of your family stay. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience in the future!Kind Regards,Julben SerranoGeneral Manager

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed on 47th Floor & view was amazing. The accommodation was very clean & reasonably appointed. Kitchen was light on utensils but we improvised & eat in most nights.
Stayed 7 nights in Mar 2024
Response from Julben Serrano on 13 Mar 2024
Hi Karen, Thank you for sharing your experience with us. I'm thrilled to hear that you enjoyed the amazing view from the 47th floor and found the accommodation to be clean and reasonably appointed. Your feedback regarding the kitchen utensils is appreciated, and I apologize for any inconvenience this may have caused. We will certainly take your comments into consideration to improve our services for future guests. If there's anything else we can do to enhance your stay, please let us know. We look forward to welcoming you back in the future!Kind Regards,Julben SerranoGeneral Manager

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No working tv for 2 days, site works next door waking us up at 5:00am and a small couch
Stayed 6 nights in Mar 2024
Response from Julben Serrano on 13 Mar 2024
Hi Michelle, I'm sincerely sorry to hear about the issues you encountered during your stay. It's disappointing to learn that the TV was not working for two days, and I understand how frustrating that must have been. Additionally, I apologize for the disturbance caused by the construction site next door, especially waking you up at 5:00 am. Your comfort and relaxation are of utmost importance to us, and it's regrettable that we failed to provide you with a peaceful environment. Regarding the small couch, I apologize for any inconvenience it may have caused. Your feedback is valuable to us, and we will use it to address these issues and improve our services for future guests. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We appreciate your understanding and patience.Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
This property is perfect for a stay in Brisbane. I was a solo female traveller but felt safe and could walk to the riverfront and ferry stops. Definitely recommend!
Stayed 3 nights in Mar 2024
Response from Tanya on 10 Mar 2024
Thank you!

6/10 Okay

Alfy

Fairly modern building, room I stayed in was a little run down but not bad.
Stayed 2 nights in Mar 2024
Response from Tanya on 10 Mar 2024
Thank you!

10/10 Excellent

H bin Abdul rashid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome thanks 🙏
Stayed 1 night in Feb 2024
Response from Julben Serrano on 4 Mar 2024
Hi H Bin Abdul Rashid, You're very welcome! It was our pleasure to have you stay with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Wishing you safe travels and all the best!Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julben Serrano on 5 Mar 2024
Hi Catherine, Thank you for your excellent rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything specific that made your stay exceptional or if you have any feedback you'd like to share, please feel free to let us know.We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future!Kind Regards,Julben SerranoGeneral Manager

2/10 Terrible

H bin Abdul rashid

Travelled with family, Travelled with partner
Disliked: Amenities
I am not happy at all with 4 people sharing 1 bathroom. I was not satisfied, so I left the hotel in the afternoon and moved to another hotel as it did not meet my expectations.
Stayed 1 night in Feb 2024
Response from Julben Serrano on 4 Mar 2024
Dear Hafizullah Bin Abdul Rashid,Thank you for bringing your concerns to our attention following your recent stay with us. We sincerely apologize for any disappointment or inconvenience caused by the accommodation arrangement.We understand that your expectation for four bathrooms in the two-bedroom, one-bathroom sky-high apartment was not met, and we regret any dissatisfaction this may have caused. While our apartment configurations are clearly outlined in our booking information, we understand that there may have been a misunderstanding, and for this, we apologize.Please be assured that your feedback is valuable to us, and we will take it into consideration as we continually strive to enhance our guest experience. Our aim is always to provide exceptional service and accommodations, and we regret falling short of your expectations on this occasion.If there is anything else we can assist you with, please do not hesitate to contact us directly. Your satisfaction is important to us, and we would welcome the opportunity to address any concerns you may have.Once again, we apologize for any inconvenience, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Jody

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024
Response from Julben Serrano on 28 Feb 2024
Hi Jody, Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve or if you'd like to discuss your concerns further, please feel free to reach out to us. We value your input and hope to have the opportunity to make your next stay with us a more positive one.Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Madison

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tanya on 25 Feb 2024
Thank you!

10/10 Excellent

Jade

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Julben Serrano on 20 Feb 2024
Hi Jade, Thank you so much for the perfect 5 out of 5 rating! We greatly appreciate your feedback and are thrilled to hear that you had such a fantastic experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and it's wonderful to know that we were able to meet your expectations.If there is anything else we can do to enhance your future visits or if you have any special requests, please don't hesitate to let us know. Your comfort and happiness are paramount to us, and we're always here to assist you in any way we can.We look forward to welcoming you back for another exceptional stay in the future. Thank you once again for choosing our establishment, and until next time, take care!Kind Regards,Julben SerranoGeneral Manager

8/10 Good

Carmen

Liked: Cleanliness, amenities
The property is in central location, walking distance to city centre and Southbank. The apartment size is reasonable, bathroom is small, sink is at weird height you have to bend low to use. Bedding is comfortable & clean. We had issue with the couch in the living, it is dirty & badly stained we couldn't sit on. After reported they provided a temporary fix covering the couch till replacement which didn't happened. Kitchen has everything however kettle is not clean to use. Overall property is ok but needs some attention.
Stayed 2 nights in Jan 2024
Response from Julben Serrano on 2 Feb 2024
Hi Carmen, Thank you for taking the time to provide feedback about your recent stay at our property. We appreciate your detailed review and want to express our gratitude for choosing us for your accommodation needs.We are pleased to hear that you found our central location convenient for exploring the city center and Southbank. We apologize for any inconvenience caused by the cleanliness of the couch and the staining issue. Your feedback has been shared with our housekeeping and maintenance teams to ensure that improvements are made promptly.Regarding the bathroom sink height, we understand your concern and will assess the feasibility of adjustments. We are committed to providing a comfortable and enjoyable stay for all our guests.Thank you for bringing the issue with the kettle to our attention. We will address this promptly to ensure that all kitchen amenities meet our high standards of cleanliness.We value your feedback, and it helps us make necessary improvements. If you have any further concerns or if there's anything else you'd like to share, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

John, Emeryville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at Brisbane Skytower. The apartment was perfect for our needs. The location is great. It's easy to walk to the train station and to the ferry terminal. There are several grocery stores within an easy walk. We loved Brisbane!
Stayed 8 nights in Jan 2024
Response from Julben Serrano on 1 Feb 2024
Hi John, Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at Brisbane Skytower and that the apartment met your needs perfectly. It's wonderful to know that the location, with its proximity to the train station, ferry terminal, and grocery stores, added to the convenience of your stay.We appreciate your kind words, and we're delighted you loved Brisbane! If there's anything specific you loved about your experience or if you have any preferences for future visits, please feel free to share. We look forward to the opportunity to host you again.Thank you for choosing our accommodation.Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was new,clean and close to everything. We had a nice view as well.
Stayed 7 nights in Dec 2023
Response from Julben Serrano on 26 Jan 2024
Hi Kristin, Thank you for your positive feedback! We're delighted to hear that you found our property new, clean, and conveniently close to everything. It's wonderful that you enjoyed a nice view during your stay.If there's anything specific you loved about your experience or if you have additional comments, please feel free to share.We appreciate your choice to stay with us, and we look forward to the pleasure of welcoming you back for another great stay in the future.Kind Regards,Julben SerranoGeneral Manager

8/10 Good

CIPRIAN

Stayed 2 nights in Jan 2024
Response from Julben Serrano on 13 Feb 2024
Hi Ciprian, Thank you for your feedback. We're pleased to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve and earn that extra star, please feel free to let us know. Your input is valuable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back for an even better stay in the future.Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Christopher

Stayed 15 nights in Jan 2024
Response from Julben Serrano on 19 Jan 2024
Hi Christopher, Thank you so much for giving us a perfect 10 out of 10! We are thrilled to hear that you had a fantastic experience at Brisbane Skytower. Providing our guests with excellent service and a comfortable stay is our top priority.If there's anything specific you loved about your stay or any suggestions you might have for us, please feel free to share. Your feedback is invaluable as we strive to consistently deliver exceptional hospitality.We hope to welcome you back to Brisbane Skytower in the future. If you have any upcoming travel plans, don't hesitate to reach out. We look forward to the opportunity to host you again.Kind Regards,Julben SerranoGeneral Manager

8/10 Good

Ana

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Julben Serrano on 17 Jan 2024
Hi Ana, Thank you for taking the time to share your rating. We're glad to see that you had a positive experience during your stay, earning us a 4 out of 5.If there are specific areas where we can make your next visit even more enjoyable or if there's anything you'd like to share, please feel free to let us know. Your feedback is valuable, and we look forward to the opportunity to welcome you back for an even better stay.Thank you for choosing us, and we appreciate your feedback.Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Julben on 14 Jan 2024
Hi Julie,Thank you so much for the outstanding 5 out of 5 rating! We are truly delighted to hear that your experience at our hotel was nothing short of exceptional.If you have any specific highlights or if there's anything you would like to share about your stay, we would love to hear more. Your feedback is invaluable to us and helps us ensure that we consistently meet the expectations of our guests.Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again in the future.Kind Regards, Julben General Manager

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good position to access the foot bridge to Southbank. Easy stroll into the city. The three sections of the apartment made it difficult to access the car park and the pool.
Stayed 7 nights in Dec 2023
Response from Julben on 14 Jan 2024
Hi Steve,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient for accessing the footbridge to Southbank and enjoyed the easy stroll into the city. Providing our guests with a prime location is one of our priorities, and we're glad it contributed to a positive experience for you.We appreciate your mention of the three sections of the apartment and the challenges they presented in accessing the car park and the pool. Your feedback is valuable to us as we continuously strive to enhance our guests' experience. We will certainly review the layout to identify potential improvements that can make navigation more seamless. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, providing an even more enjoyable experience.Kind Regards, Julben General Manager

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a one bedroom apartment on the 56th floor overlooking the river and Story Bridge. Apartment was spotless with comfortable furniture. Great location with Queen Street Mall and restaurants close by.
Stayed 4 nights in Jan 2024
Response from Julben on 14 Jan 2024
Hi Gina,Thank you so much for taking the time to share your wonderful experience at our one-bedroom apartment on the 56th floor. We are delighted to hear that you enjoyed the breathtaking views overlooking the river and the Story Bridge.It warms our hearts to know that you found the apartment spotless and the furniture comfortable. Our team takes great pride in maintaining high standards of cleanliness and providing a comfortable environment for our guests.We are thrilled that you appreciated the great location, with Queen Street Mall and restaurants nearby. Our aim is to provide a convenient and enjoyable stay for our guests, and it's rewarding to know that we have succeeded in making your visit memorable.Your feedback is invaluable to us, and we sincerely appreciate your kind words.Kind Regards, Julben General Manager

10/10 Excellent

Whittaker

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Julben Serrano on 10 Jan 2024
Hi Whittaker, Thank you immensely for your perfect rating! We're delighted to hear that your stay with us was exceptional. Your satisfaction is our top priority, and we're thrilled to have met your expectations. Should you have any further comments or if there's anything more we can do to make your next visit even better, please feel free to reach out. We eagerly look forward to welcoming you back for another wonderful experience!Kind Regards,Julben SerranoGeneral Manager

8/10 Good

Belinda

Stayed 3 nights in Dec 2023
Response from Julben Serrano on 10 Jan 2024
Hi Belinda, Thank you for taking the time to provide your feedback. We appreciate your positive rating and are pleased to hear that you had an overall enjoyable experience during your stay. If there's anything specific that we can improve upon to make your next visit even better, please feel free to share your insights. We look forward to welcoming you again in the future!Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Julben Serrano on 10 Jan 2024
Hi Kristy, Thank you immensely for your perfect rating! We're delighted to hear that your stay with us was exceptional. Your satisfaction is our top priority, and we're thrilled to have met your expectations. Should you have any further comments or if there's anything more we can do to make your next visit even better, please feel free to reach out. We eagerly look forward to welcoming you back for another wonderful experience!Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Rob, San Diego

Travelled with family and small children
Liked: Cleanliness, amenities
great staff, very helpful
Stayed 6 nights in Jan 2024
Response from Julben Serrano on 10 Jan 2024
Hi Rob, I'm glad to hear our staff made your stay enjoyable! We're committed to providing excellent service, and we appreciate your positive feedback. If there's anything else we can do to make your future stays even better, please let us know.Kind Regards,Julben SerranoGeneral Manager

6/10 Okay

Nikita

Stayed 5 nights in Jan 2024
Response from Julben Serrano on 10 Jan 2024
Hi Nikita, I understand your stay might not have been as exceptional as we hoped. Your feedback matters to us, and we're constantly striving to improve. If there are specific areas where we could have enhanced your experience, we'd appreciate any further details to better address any concerns.Kind Regards,Julben SerranoGeneral Manager

6/10 Okay

Nick

Stayed 2 nights in Jan 2024
Response from Julben Serrano on 10 Jan 2024
Hi Nick, I appreciate your feedback. If there were any specific aspects you felt needed improvement or that didn't meet your expectations during your stay, please feel free to share. Your insights help us enhance our services for future guests.Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Arvin

Stayed 2 nights in Dec 2023
Response from Julben Serrano on 23 Jan 2024
Hi Arvin, Thank you for taking the time to rate us with a perfect score of 5 out of 5! We are delighted to learn that your experience with us met or exceeded your expectations.Your positive feedback is immensely rewarding for our team, and it inspires us to continue delivering outstanding service. If there are specific aspects of your stay that stood out and contributed to this excellent rating, we would love to hear more about them.We truly value your patronage and hope to have the pleasure of welcoming you back for another exceptional experience in the future.Kind Regards,Julben SerranoGeneral Manager

8/10 Good

ANAND KUMAR PANDIAN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Julben Serrano on 3 Jan 2024
Hi Anand Kumar Pandian, I appreciate you taking the time to provide your rating. If there are any specific areas or aspects that stood out to you as needing improvement, I'd love to hear more details. Your feedback is invaluable in helping us enhance our services and make sure every guest has an outstanding experience.Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well appointed apartment, amazing view and excellent location. Our 2-bedroom apartment on level 61 was spacious and clean. Didn’t have to wait long for lifts. Only negative was queen bed sunk in the middle a little.
Stayed 5 nights in Dec 2023
Response from Julben Serrano on 3 Jan 2024
Hi Julie, Thank you for your feedback and for highlighting the positives of your stay, such as the stunning views, great location, and the spacious, well-maintained apartment. I apologize for the inconvenience caused by the issue with the queen bed. We'll make sure to address this concern promptly to ensure a more comfortable experience for our guests in the future. Your input is valuable, and we appreciate you sharing your experience. If there's anything else we can do to enhance your next stay, please let us know. We look forward to welcoming you back!Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Yingyi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Julben Serrano on 28 Dec 2023
Hi Yingyi, I'm thrilled to learn that your experience warranted a perfect score! We aim to provide exceptional service, and it's rewarding to know we met your expectations. If there's anything specific you appreciated or if there's anything further we can do to enhance your next visit, please don't hesitate to let us know. We're looking forward to welcoming you back for another wonderful stay!Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome apartment with incredible views. The service upon arrival was great and nothing was too much trouble. Lovely area with great amenities in walking distance. Thanks for giving us a 3 bedroom instead of 2…made our trip even better. We will absolutely stay here again.
Stayed 3 nights in Dec 2023
Response from Julben Serrano on 27 Dec 2023
Hi Allison, It's fantastic to hear about your wonderful experience! We're thrilled that you enjoyed the incredible views, excellent service upon arrival, and the added delight of a 3-bedroom apartment, making your trip even better.Knowing that our efforts contributed to your enjoyment means a lot to us. We're delighted that you found the area lovely and the amenities convenient. We'll be more than happy to welcome you back for another fantastic stay whenever you're in the area again.If there's anything specific you'd like for your next stay or if there's anything more we can do to make your experience even better, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to your return!Kind Regards,Julben SerranoGeneral Manager

2/10 Terrible

Posie

Stayed 2 nights in Dec 2023
Response from Julben on 14 Jan 2024
Hi Posie,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize that your experience did not meet your expectations, and we deeply regret any inconvenience you may have encountered.We take all guest feedback seriously, and we would appreciate it if you could share more details about your specific concerns. Your input is crucial for us to identify areas for improvement and ensure a better experience for future guests.If there is anything we can do to address the issues you faced during your stay, or if you have additional feedback, please feel free to reach out to us directly. We are committed to making things right and to providing the high standard of service that our guests deserve.Once again, we apologize for any shortcomings you experienced, and we hope to have the opportunity to regain your trust in the future.Kind Regards, Julben General Manager

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, amenities
Apartment itself was a little worn from previous renters, but the location and views were amazing. We enjoyed time in the botanic gardens and on the river. Kids loved the pool and apartment was cool on a hot weekend. Fabulous for a city break!
Stayed 2 nights in Dec 2023
Response from Julben on 26 Dec 2023
Hi Alison,It sounds like you had a wonderful time overall! I'm glad to hear that despite some wear and tear in the apartment, the location, views, and amenities like the pool made your city break enjoyable. Exploring the botanic gardens and the river must have been a fantastic experience, especially during a hot weekend. Should you plan another visit, we'll strive to ensure an even more pleasant stay. Thank you for choosing us, and we hope to welcome you back for another fabulous city break!Kind Regards, Julben Serrano General Manager

2/10 Terrible

Posie

Stayed 1 night in Dec 2023
Response from Julben on 26 Dec 2023
Hi Posie,I'm sorry to see you rated your experience so low. If there's anything specific that led to this rating or any feedback you'd like to share, please let me know. Your input is incredibly valuable, and I'm here to help address any concerns or issues you might have encountered. Kind Regards, Julben Serrano General Manager

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2023
Response from Julben on 18 Dec 2023
Hi Jeannette,Thank you so much for your wonderful rating. We're thrilled that despite some challenges, you still found your experience worthy of a top score. Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back!Kind Regards, Julben Serrano General Manager

10/10 Excellent

Brendan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julben on 18 Dec 2023
Hi Brendan,Thank you so much for your wonderful rating. We're thrilled that despite some challenges, you still found your experience worthy of a top score. Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back!Kind Regards, Julben Serrano General Manager

10/10 Excellent

Juan

Stayed 2 nights in Nov 2023
Response from Julben on 18 Dec 2023
Hi Juan,Thank you so much for your wonderful rating. We're thrilled that despite some challenges, you still found your experience worthy of a top score. Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back!Kind Regards, Julben Serrano General Manager

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The views was amazing!!!!
Response from Julben Serrano on 9 Feb 2024
Hi Jasmine, Thank you for your perfect score! We're delighted to hear that you had a fantastic experience during your stay with us. If there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We look forward to welcoming you back soon!Kind Regards,Julben SerranoGeneral Manager

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Julben Serrano on 9 Feb 2024
Hi Cameron, Thank you for your excellent rating! We are thrilled to hear that you had a wonderful experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind Regards,Julben SerranoGeneral Manager

6/10 Okay

BEN

Stayed 1 night in Nov 2023
Response from Ben on 18 Dec 2023
Hi Ben,Your feedback is valuable to us, and we'd love to understand more about what we could improve upon. If there's anything specific you'd like to share or if there were particular aspects that didn't meet your satisfaction, please let us know. We strive to provide the best possible experience for all our guests and would appreciate any further insights you can provide.. We look forward to welcoming you back!Kind Regards, Julben Serrano General Manager

10/10 Excellent

Ian

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Julben on 18 Dec 2023
Hi Ian,Thank you so much for your wonderful rating. We're thrilled that despite some challenges, you still found your experience worthy of a top score. Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back!Kind Regards, Julben Serrano General Manager

8/10 Good

Kurtis

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Julben on 18 Dec 2023
Hi Kurtis,Thank you so much for your wonderful rating. We're thrilled that despite some challenges, you still found your experience worthy of a top score. Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back!Kind Regards, Julben Serrano General Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, clean and tidy and good access. Room was in good condition apart from a few minor areas that needed some paint / maintenance. Thanks
Stayed 2 nights in Dec 2023
Response from Julben on 18 Dec 2023
Hi James,Thank you for your positive feedback! We're thrilled that you found our place clean, tidy, and easily accessible. Your mention of the minor areas needing attention is duly noted, and we'll ensure those maintenance issues are promptly addressed to maintain our high standards. We appreciate your stay and hope to welcome you back for another enjoyable experience soon!Kind Regards, Julben Serrano General Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, room comfort
Excellent Accommodation
Had a fabulous eight night stay. The accommodation is great - we were on the 68th floor with fabulous views over the river and right out to the coast. It's very close to bars, restaurants and shopping, as well as to the riverside, botanic gardens and Southbank. We were lucky to get a very early entry to our apartment, and took advantage of a late checkout (until 6pm) for a very reasonable extra cost. Staff were very professional yet friendly. We will certainly return.
Stayed 8 nights in Nov 2023
Response from Julben on 18 Dec 2023
Hi Kathleen,That sounds like an amazing stay! Being on the 68th floor must have offered breathtaking views. It's fantastic to hear that the location and amenities suited your needs perfectly, allowing you to enjoy the nearby attractions. I'm glad the early check-in and late checkout options worked well for you, providing that extra flexibility. Our team works hard to maintain a professional yet friendly atmosphere, and it's delightful to know that you felt that during your stay. We can't wait to welcome you back for another wonderful experience!Kind Regards, Julben Serrano General Manager

6/10 Okay

Heidi

Travelled with family
Liked: Amenities
The property is such an icon in Brisbane with the beautiful tower. Absolute let down was finding reception as the name Brisbane Skytower is not indicated clearly, reception is not impressive and some backpackers might have a better reception. Entrance to your apartment tower is indicated as RENTALS, you need to walk around this massive sign to enter the property. Inside the 2 bedroom apartment, for 4 people there is a coach for 2 people, the rest must sit by the dining room chairs. They have large blinds in the apartment, too high and too heavy for a lady to open. Overall great apartment but interior can be sorted.
Stayed 2 nights in Nov 2023
Response from Julben on 18 Dec 2023
Hi Heidi,I'm sorry to hear about the challenges you faced during your stay. Your feedback regarding the clarity of our reception area, apartment entry, and interior accommodations is incredibly valuable. We'll certainly take your comments seriously and address these issues promptly. Ensuring a clear and welcoming reception, easy access, and comfortable accommodations for all our guests are among our top priorities. Thank you for sharing your thoughts; it helps us improve our services to offer a better experience for future guests.Kind Regards, Julben Serrano General Manager

10/10 Excellent

Mandy

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t imagine it would be such an easy checkin n checkout. All the staff members at reception were professional n very helpful. I would choose Skytower again if I visit Brisbane in future.
Stayed 2 nights in Nov 2023
Response from Julben on 18 Dec 2023
Hi Mandy,Thank you for sharing your experience! We're thrilled to hear that your check-in and check-out processes went smoothly and that our reception staff were professional and helpful. It's wonderful to know that you found your stay enjoyable. We look forward to welcoming you back to Skytower whenever your travels bring you to Brisbane again.Kind Regards, Julben Serrano General Manager

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful three bedroom, spacious, comfortable and modern apartment with beautiful city views fully equipped & up-to-date, ease of parking, dining options, public transport & grocery nearby, as well as public transport. My family & I will definitely be back.
Stayed 2 nights in Nov 2023
Response from Julben Serrano on 30 Nov 2023
Hi Igor, I'm thrilled to hear that you had a fantastic experience during your stay in our three-bedroom apartment! Your compliments about the spaciousness, comfort, modern amenities, and beautiful city views mean a lot to us. It's wonderful that you found the ease of parking, nearby dining options, grocery stores, and public transport convenient for your family.We truly appreciate your positive feedback and look forward to welcoming you all back for another memorable stay. If there's anything specific you'd like for your next visit or if you have any preferences, please don't hesitate to reach out. We're excited to make your next stay just as exceptional as the last one!Kind Regards,Julben SerranoGeneral Manager

6/10 Okay

Sheenal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
While the location and property is truly value for money, the one thing that left me a bit disappointed was the lack of communication.
Stayed 4 nights in Nov 2023
Response from Julben Serrano on 30 Nov 2023
Hi Sheena, I'm glad to hear that you found value in our location and property. However, I apologize for any disappointment caused by a lack of communication during your stay. Clear and effective communication is essential, and your feedback is invaluable in helping us improve our services.If you're open to sharing more details about the communication issue you experienced, it would be greatly appreciated. Understanding your perspective will enable us to address these concerns and ensure a more seamless experience for our guests in the future.Your satisfaction is our priority, and I hope to make your next visit more enjoyable. If there's anything specific you'd like to address or any way we can enhance your next stay, please feel free to let us know.Kind Regards,Julben SerranoGeneral Manager