Apartment, 3 Bedrooms | Private kitchen

Reviews of Atlas Apartments by CLLIX

4 out of 5
Atlas Apartments by CLLIX
39 Cordelia Street, South Brisbane, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 300 out of 566 reviews" "
Rating 8 - Good. 179 out of 566 reviews" "
Rating 6 - Okay. 48 out of 566 reviews" "
Rating 4 - Poor. 25 out of 566 reviews" "
Rating 2 - Terrible. 14 out of 566 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darren, BALACLAVA

Liked: Cleanliness, amenities, property conditions & facilities
Easy, stylish and convenient.
Stayed 1 night in Apr 2024
Response from Simon Schlegel on 16 Apr 2024
Hi Darren,Thank you for your feedback! We strive to create an environment that balances ease, style, and convenience for our guests. We're here to ensure your stay is as enjoyable as possible!Kind Regards,Simon SchlegelGeneral Manager

8/10 Good

Lucy

Stayed 2 nights in Feb 2024
Response from Simon Schlegel on 1 Apr 2024
Hi Lucy,Thank you for your feedback and for rating your stay with us. We're glad to hear that you had a positive experience overall. Your feedback is invaluable to us as we strive to continuously enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Kind Regards,Simon SchlegelGeneral Manager

2/10 Terrible

Tim

Disliked: Cleanliness, property conditions & facilities
Response from Tanya on 17 Feb 2024
Thank you!

8/10 Good

Marc

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Simon Schlegel on 6 Feb 2024
Hi Marc,Thank you for taking the time to share your feedback with us. We are delighted to learn that your overall experience at our hotel was positive, earning us a 4 out of 5 rating.We appreciate your kind words and are thrilled to hear that you enjoyed your stay. However, we are always striving to enhance our guests' experience, and your feedback is invaluable in helping us achieve that goal.If there are specific areas where you think we could improve or if there are any additional details you'd like to share, please feel free to reach out. We want to ensure that your next visit surpasses your expectations.Thank you for choosing our hotel, and we look forward to welcoming you back for an even better experience in the future.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was great. Accomodation had everything we could need.
Stayed 3 nights in Jan 2024
Response from Simon Schlegel on 1 Feb 2024
Hi Natalie, Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed the great location of our hotel and that the accommodation had everything you needed for a comfortable stay.Ensuring our guests have a seamless and enjoyable experience is our top priority, and we're pleased to know that we could meet your expectations. It's always rewarding to hear that our efforts to provide well-equipped accommodations have been successful.Should you have any specific comments or suggestions for improvement, please feel free to share them with us. We value your input and strive to make each guest's stay exceptional.Thank you for choosing Atlas Apartments and Hotels, and we look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great Spot
Apartment was clean and spacious. Beautiful view of the city skyline and Brisbane wheel. Quiet - no street noise or noise from in the building.
Stayed 3 nights in Oct 2023
Response from Simon Schlegel on 22 Jan 2024
Hi,Thank you for your positive feedback! We're thrilled to hear that you had a wonderful experience during your stay. It's great to know that the apartment was clean and spacious, and that you enjoyed the beautiful view of the city skyline and the Brisbane Wheel. We're also pleased that you found the environment quiet without any street noise or disturbance from within the building.If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. Your comments are important to us as we strive to maintain a high standard of service.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in Staff friendly and helpful Lovely.clean apartments
Stayed 3 nights in Jan 2024
Response from Simon Schlegel on 17 Jan 2024
Hi Karen,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that your check-in process was easy, and that you found our staff to be friendly and helpful. Additionally, we're glad you enjoyed the cleanliness of our apartments.Your kind words are truly appreciated, and we strive to provide excellent service to all our guests. If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know.We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

zak

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and very quiet stay, walking distance to parks and dining areas highly recommended.
Stayed 2 nights in Jan 2024
Response from Simon Schlegel on 17 Jan 2024
Hi Zak,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed a very clean and quiet stay, and that our location within walking distance to parks and dining areas added to your satisfaction.Your recommendation means a lot to us, and we appreciate your kind words. If there's anything specific about your stay that stood out or if there's anything else you'd like to share, please feel free to let us know.We are honored to have had you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Kind Regards,Simon SchlegelGeneral Manager

8/10 Good

Paul

Stayed 2 nights in Jan 2024
Response from Simon on 14 Jan 2024
Thank you so much for the outstanding 4 out of 5 rating! We are truly delighted to hear that your experience at our hotel was nothing short of exceptional.It is our constant endeavor to provide our guests with a memorable and enjoyable stay, and your perfect score is a testament to our team's dedication and hard work. We're thrilled that you found the location, apartment, and amenities to your satisfaction.Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again in the future.Kind Regards, Simon Schlegel General Manager

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool is freezing cold in the middle of summer & what we thought was a spa turned out to be another cold pool. The bbqs were disgusting on our first day
Stayed 2 nights in Jan 2024
Response from Simon Schlegel on 12 Jan 2024
Hi Amy,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced with the pool temperature and the misunderstanding about the spa area. Additionally, we are disappointed to hear that the BBQs did not meet your expectations on the first day.Please rest assured that your comments will be shared with the relevant teams, and we will address these issues promptly. Your comfort and satisfaction are our top priorities, and we are committed to making improvements based on your feedback.If there's anything else you would like to share or if there's an opportunity for us to make it up to you in the future, please feel free to reach out.Thank you for choosing our hotel, and we hope to have the chance to welcome you back for a more enjoyable experience.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

xiao

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Simon Schlegel on 12 Jan 2024
Hi Xiao,Thank you so much for your outstanding score of 5 out of 5! We are thrilled to learn that your experience with us met or exceeded your expectations.Your positive feedback is truly appreciated, and it motivates our team to continue delivering exceptional service. If there's anything specific you enjoyed about your stay that you'd like to share, or if there's anything you'd like us to consider for your next visit, please feel free to let us know.We look forward to the pleasure of hosting you again on your future visits. Thank you for choosing our hotel.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Apurva

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable experience. Property was clean and safe. Communication was great. No issues. Apartment can do better with kitchen supplies / cooking utensils which has basic items.
Stayed 5 nights in Jan 2024
Response from Simon Schlegel on 12 Jan 2024
Hi Apurva,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a comfortable experience during your stay and that you found the property clean and safe. We also appreciate your positive comments about our communication.Your suggestion regarding kitchen supplies and cooking utensils is valuable, and we will certainly review and enhance our offerings to better meet our guests' needs.We appreciate your understanding and hope to have the pleasure of hosting you again on your future visits. If there's anything specific you would like us to consider for your next stay, please feel free to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Miranda

Liked: Cleanliness, room comfort
Great stay I’m inner Brisbane
Amazing location - convenient to the city and west end and lots of public transport options. I was impressed that windows blocked out so much of the street noise and the apartments are well constructed so virtually no noise moving between apartments or from the corridors. Beds were comfy - kitchen had essentials for cooking - really good size apartment for a week + stay.
Stayed 8 nights in Dec 2023
Response from Simon Schlegel on 12 Jan 2024
Hi Miranda,Thank you for sharing your positive experience with us. We are delighted to hear that you had a great stay in inner Brisbane and that our location, with its convenience to the city and West End, as well as the availability of public transport options, added to your overall satisfaction.It's wonderful to know that you found the windows effective in blocking out street noise and that the well-constructed apartments provided a quiet environment. We're also pleased that you found the beds comfy and the kitchen well-equipped for your cooking needs.We appreciate your kind words and hope to have the pleasure of hosting you again on your future visits. If there's anything specific you would like for your next stay, please feel free to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Mevin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and well presented apartment in a fantastic location. Short walk to southbank parklands and all the entertainment. Staff was friendly and helpful. Convenient parking and easy check in process. Overall a very pleasant experience.
Stayed 3 nights in Dec 2023
Response from Simon Schlegel on 12 Jan 2024
Hi Mevin,Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you found our apartment clean and well-presented in a fantastic location, making your stay enjoyable. It's fantastic that the short walk to Southbank Parklands and the surrounding entertainment added to your overall experience.We appreciate your kind words about our friendly and helpful staff, convenient parking, and easy check-in process. Guest satisfaction is our top priority, and we're delighted to have contributed to your pleasant stay.We look forward to welcoming you back on your future visits. If there's anything specific you'd like for your next stay, please feel free to let us know.Thank you for choosing our hotel, and we can't wait to host you again.Kind Regards,Simon SchlegelGeneral Manager

8/10 Good

Clare

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
We just spent 5 nights here as a family of 3. We enjoyed the location as it is close enough to Southbank and West End to walk most places if you want to. It is refreshing to stay at a property where you can easily park your car while you check in. And then to be given an allocated parking space which makes life so much easier when it's a really busy period of time. Check-in was easy but there is no information about what's nearby or the property facilities in the room. Out only issue was air conditioning wasn't working properly and couldn't be fixed as we were staying over the new year period. We will definitely recommend the property to friends and family and stay again.
Stayed 5 nights in Dec 2023
Response from Simon Schlegel on 3 Jan 2024
Hi Clare,Thank you for choosing to stay with us and taking the time to share your feedback. We are delighted to hear that you enjoyed your 5-night stay as a family of 3 and found our location convenient for exploring Southbank and West End.It's fantastic to know that you appreciated the ease of parking and the convenience of having an allocated parking space during your stay. We understand the importance of a smooth check-in process, and we're glad it met your expectations.We apologize for any inconvenience caused by the air conditioning issue during your stay. Your feedback is valuable, and we will address this matter to ensure it is resolved promptly in the future.We appreciate your recommendation to friends and family and look forward to welcoming you back on your next visit. If there's anything specific you'd like us to improve or if you have any further suggestions, please feel free to share them with us. We strive to provide a memorable experience for all our guests, and your input helps us achieve that goal.Once again, thank you for choosing our property, and we hope to have the pleasure of hosting you again soon.Kind Regards,Simon SchlegelGeneral Manager

6/10 Okay

Amina

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
In cbd, didn’t like the cleaning
Stayed 4 nights in Dec 2023
Response from Simon Schlegel on 3 Jan 2024
Hi Amina,Thank you for choosing to stay with us, and we appreciate you taking the time to provide feedback on your recent experience. We regret to hear that the cleanliness of our property did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we take your feedback seriously. We would appreciate any additional details you can provide regarding the specific areas or issues you encountered, as it will help us address and rectify the concerns promptly.Our goal is to ensure that every guest has a positive and enjoyable stay with us, and we apologize if we fell short of that during your visit. Rest assured, your feedback will be shared with our housekeeping team to reinforce the importance of maintaining high cleanliness standards.If you plan to stay with us again, we would welcome the opportunity to make amends and provide you with the exceptional experience we strive to offer. Please feel free to reach out to our front desk during your stay if you have any concerns, and we will do our best to address them promptly.Once again, we appreciate your feedback, and we hope to have the opportunity to better serve you in the future.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Marc

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Matthew on 26 Dec 2023
Hi Marc,That's fantastic to hear! A perfect score means a lot to us. If there's anything in particular that made your experience so great or if there's anything we can do to maintain this level of excellence, feel free to share. We're thrilled to have provided you with a wonderful experience, and we look forward to hosting you again in the future!Kind Regards, Matthew Driessen General Manager

8/10 Good

Pauline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bedroom was west facing and got very hot even with air conditioning. Good apart from that.
Stayed 9 nights in Nov 2023
Response from Simon Schlegel on 15 Dec 2023
Hi Pauline,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about your overall experience at our hotel.We regret to hear that the west-facing bedroom became uncomfortably warm, despite the air conditioning. We apologize for any inconvenience this may have caused during your stay. Please rest assured that we will address this issue promptly to ensure a more comfortable experience for our future guests.Your feedback is invaluable to us, and we strive to continuously improve our services. If you have any further details or suggestions, please feel free to share them with us, as we are committed to making every guest's stay exceptional.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you again for choosing our hotel.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Simon on 18 Dec 2023
Hi Steven,Thank you so much for your wonderful rating. We're thrilled that despite some challenges, you still found your experience worthy of a top score. Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you backKind Regards, Simon Schlegel General Manager

8/10 Good

JILLIAN

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Simon on 11 Nov 2023
Hi Jillian,Thank you for providing your rating. We value your feedback, and we would appreciate more details about your experience to better understand how we can improve. If there are specific aspects of your stay that you would like to discuss or if you have suggestions for enhancement, please feel free to share.Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more positive experience in the future.Kind Regards, Simon Schlegel General Manager

8/10 Good

John

Stayed 2 nights in Oct 2023
Response from Simon Schlegel on 20 Nov 2023
Hi John,Thank you for choosing Atlas Apartments by Cllix for your recent stay, and for taking the time to share your feedback. We appreciate your valuable input.We are delighted to see that your overall experience was positive, as reflected in your 4 out of 5 score. It is our constant endeavor to provide a comfortable and enjoyable stay for our guests, and we're pleased to hear that we met your expectations.Your specific insights help us understand what we're doing well and where we can improve. If there are any areas you feel we could enhance to earn that extra star next time, please feel free to share your thoughts. We value your feedback and are committed to making your future stays even more memorable.Thank you once again for choosing Atlas Apartments by Cllix. We look forward to welcoming you back in the future.Kind Regards,Simon SchlegelGeneral Manager

2/10 Terrible

Agne

Disliked: Cleanliness, amenities, property conditions & facilities
People who work here have absolutely no respect for guests' privacy. They made up an excuse to enter my apartment without my permission and without informing me in advance and looked at my stuff. I had a video camera inside that cought them doing that. Im a wealthy solo female traveler. Do not stay at this place if you're wealthy and traveling alone.
Stayed 4 nights in Sep 2023
Response from Simon Schlegel on 29 Sept 2023
Hi Agne, I hope this message finds you well. We would like to extend our sincerest apologies for the issue you encountered during your recent stay with us. Your comfort and satisfaction are of the utmost importance to us, and we deeply regret any inconvenience you may have experienced.To address your concern, we kindly request that you visit our reception at your earliest convenience. Our General Manager, Mr. Simon, is eager to personally meet with you, review any available footage, and discuss the matter in detail. Your feedback is invaluable to us, and we take this situation very seriously.If there is anything else we can do to assist you or make your stay more comfortable, please do not hesitate to inform us. Your comfort and well-being remain our top priorities.Once again, we apologize for any inconvenience you have faced and appreciate your understanding. We look forward to resolving this matter to your satisfaction.Kind Regards,Simon SchlegelGeneral Manager

8/10 Good

Kieren

Travelled with family
Disliked: Room comfort
Lovely service at the desk. The bed was possible the most uncomfortable ever slept in - have advised reception of the same.
Stayed 3 nights in Sep 2023
Response from Simon Schlegel on 26 Sept 2023
Hi Kieren,We're pleased to hear that you had a positive experience with our service at the front desk. However, we're genuinely sorry to learn that you found the bed uncomfortable. Your feedback is important to us, and we appreciate you bringing this matter to our attention. We will address this issue as soon as possible to ensure a more comfortable stay for our guests in the future. Thank you for sharing your thoughts.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment, great location.
Stayed 2 nights in Sep 2023
Response from Simon Schlegel on 26 Sept 2023
Hi Michelle,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay in our great apartment and appreciated our excellent location. We look forward to welcoming you back for another wonderful experience in the future.Kind Regards,Simon SchlegelGeneral Manager

8/10 Good

Janelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had a great time. The only downside was that the pool was not in the sun for long during the day so very cold as not heated so probably wouldn’t stay again.
Stayed 2 nights in Sep 2023
Response from Simon Schlegel on 19 Sept 2023
Hi Janelle,We're glad you had a great time, but I understand the disappointment about the pool being too cold due to lack of sunlight. Your feedback is valuable and can help make informed decisions about future stays. Thank you for sharing your experience.Kind Regards,Simon SchlegelGeneral Manager

6/10 Okay

David

Travelled with group
Units not serviced, no towels replenished, tea or coffee replaced.
Stayed 4 nights in Sep 2023
Response from Simon Schlegel on 19 Sept 2023
Hi David,I'm sorry to hear about the lack of service for unit amenities like towels, tea, and coffee replenishment. Your feedback is essential, and it can help the management improve their services in the future.Kind Regards,Simon SchlegelGeneral Manager

8/10 Good

Raewyn

Business traveller
Liked: Cleanliness, room comfort
Good location, lots of space and nice and clean. Good apartment option.
Stayed 3 nights in Sep 2023
Response from Simon on 12 Sept 2023
Hi Raewyn,Thank you for sharing your positive feedback with us!We're delighted to hear that you found our location convenient and that you enjoyed the spacious and clean accommodations. It's great to know that our apartments met your expectations. Kind Regards, Simon Schlege -General Manager

6/10 Okay

Chinar

Disliked: Cleanliness, property conditions & facilities
Hi Team, If the message can be send at the moment I staying in the apartment checked in yesterday again as did not get any other place. I appreciate that my stay was upgraded to 2BHK though I booked in 1bhk as it was not available. To be honest it’s disappointing in matter of cleanliness. I would like to move in 1bhk or give some refund back if possible and will go somewhere else and pay more money. In the bedroom when I was about to sleep I found bug on the pillow. If u see the dining table chairs my god one can literally see mud on it. If it’s too old please change it. The carpet looks dirty. Yesterday tried connecting to wifi but it was not getting connected. I checked in late ao could not call at reception and find out about internet. I request to either change my room today to a nice and clean 1bhk or if possible refund my half money back so I can go and find a place somewhere else. I know you will not go with second option and make things more worse. Thanks Chinar
Stayed 1 night in Sep 2023
Response from Simon on 12 Sept 2023
Hi Chinar,I'm sincerely sorry to hear about the issues you've encountered during your stay. Your feedback is incredibly important to us, and I want to assure you that we take your concerns very seriously.I apologize for the cleanliness issues you experienced, as well as the inconvenience with the Wi-Fi. This is not the standard we aim to uphold, and I assure you that we are taking immediate steps to address these concerns.Unfortunately, we are unable to proceed with a refund for your reservation. I've been informed that you've been relocated to an alternate unit, and we anticipate that this adjustment will ensure a smooth experience. Should any concerns arise, please communicate directly with the property so that we can promptly address any issues.Kind Regards, Simon Schlege -General Manager

6/10 Okay

Peta

Travelled with family
Liked: Cleanliness, property conditions & facilities
On the small size for a 2 bedroom apartment
Stayed 2 nights in Sep 2023
Response from Simon on 11 Sept 2023
Hi Peta,Thank you for sharing your feedback with us. We regret to hear that the size of the 2-bedroom apartment did not meet your expectations.We understand that space is an important factor for comfort, and we apologize for any inconvenience this may have caused. We appreciate your honesty, and we will take this into consideration for future improvements.If you have any further comments or suggestions, please feel free to share them with us. We value your input and hope to have the opportunity to serve you better in the future.Kind Regards,Simon SchlegelGeneral Manager

8/10 Good

Georgina

Stayed 2 nights in Sep 2023
Response from Simon Schlegel on 29 Sept 2023
Hi Georgina, Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are pleased to see that you had a positive experience overall.If there were any specific areas where we can improve and earn that extra star, please feel free to let us know. We are always striving to provide the best possible experience for our guests.We look forward to the possibility of welcoming you back in the future and providing you with an even better stay.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Jesse

Liked: Cleanliness, amenities
Had a great stay great service
Stayed 1 night in Sep 2023
Response from Simon on 11 Sept 2023
Hi Jesse,Thank you for providing a rating of 10 out of 10 for your experience. We appreciate your feedback, and we're always striving to improve and provide the best possible service. If you have any specific suggestions or comments to help us achieve a perfect score on your next visit, please feel free to share them. We hope to have the opportunity to serve you even better in the future.Kind Regards,Simon SchlegelGeneral Manager

6/10 Okay

Jacqueline

Travelled with family and small children
Disliked: Amenities
Inside the apartment was physically clean, but the communal areas smelt very strongly of rubbish and that smell drifted into the apartment which was unpleasant. The sink in the bathroom was nearly blocked and drained very slowly, and there was minimal kitchen utensils/plates which made a 4 night stay challenging. Overall wouldn’t come back.
Stayed 4 nights in Sep 2023
Response from Simon on 11 Sept 2023
Hi Jacqueline,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations.We apologize for the issue with the communal areas and the unpleasant odor. We will address this immediately to ensure a more pleasant environment for all guests.We also regret the inconvenience caused by the slow-draining sink and the lack of kitchen utensils/plates. This is not reflective of our standard, and we appreciate you bringing it to our attention.Your feedback is invaluable, and we will take steps to rectify these issues. We're disappointed to hear that you wouldn't consider returning, but we hope you might reconsider in the future to experience an improved stay.Kind Regards,Simon SchlegelGeneral Manager

8/10 Good

Shannon

Liked: Cleanliness, property conditions & facilities
The property is in a great location and i can walk to wherever i need to get to.
Stayed 3 nights in Aug 2023
Response from Simon on 31 Aug 2023
Hi Shannon,We're delighted to hear that you had a great experience with our service and that the location was convenient for your plans. If there's anything else you'd like to share or if you have any additional comments, please feel free to let us know. We value your feedback and hope to continue providing you with excellent service and convenience during your future visits. Thank you for choosing us as your accommodation.Simon SchlegeGeneral Manager

10/10 Excellent

Brittany

Stayed 2 nights in Aug 2023
Response from Simon on 31 Aug 2023
Dear Brittany, Thank you for your wonderful feedback about your recent stay. We're thrilled to have played a part in making your time with us enjoyable and memorable. Your feedback isn't just a pat in the back for us; it's a reflection of the experience we strive to create for each and every guest. Your satisfaction is our motivation to keep exceeding expectations. We can't wait to welcome you back for another exceptional experience. Until then, if there's anything you need, don't hesitate to reach out. Kind Regards, Simon Schlege- General Manager

10/10 Excellent

Chontell

Liked: Cleanliness, property conditions & facilities
Great service and close to all we wanted to see and do...
Stayed 1 night in May 2023
Response from Simon on 31 Aug 2023
Hi Chontell,We're delighted to hear that you had a great experience with our service and that the location was convenient for your plans. If there's anything else you'd like to share or if you have any additional comments, please feel free to let us know. We value your feedback and hope to continue providing you with excellent service and convenience during your future visits. Thank you for choosing us as your accommodation.Simon SchlegeGeneral Manager

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities
Spacious and comfortable, walking distance to all amenities. Reception was friendly and helpful 😃
Stayed 2 nights in Aug 2023
Response from Simon on 23 Aug 2023
Hi Lynn,We extend our sincere gratitude for your exceptional feedback. Your kind words have truly uplifted our team and serve as a testament to our unwavering commitment to providing an outstanding experience for our guests.Rest assured, we remain dedicated to maintaining the same level of effort and attention to detail to ensure that each one of our guests enjoys a truly spectacular stay. Your satisfaction is of utmost importance to us, and we appreciate your recognition of our ongoing endeavors.Kind Regards, Simon Schlege

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a lovely stay and will definitely be back
Stayed 2 nights in Aug 2023
Response from Simon on 23 Aug 2023
Hi Alissa,We extend our sincere gratitude for your exceptional feedback. Your kind words have truly uplifted our team and serve as a testament to our unwavering commitment to providing an outstanding experience for our guests.Rest assured, we remain dedicated to maintaining the same level of effort and attention to detail to ensure that each one of our guests enjoys a truly spectacular stay. Your satisfaction is of utmost importance to us, and we appreciate your recognition of our ongoing endeavors.Kind Regards, Simon Schlege

8/10 Good

Yvonne

Travelled with family
Liked: Amenities, property conditions & facilities
Overall our stay was good and location fantastic.
Stayed 11 nights in Aug 2023
Response from Simon on 23 Aug 2023
Hi Christine,We extend our sincere gratitude for your exceptional feedback. Your kind words have truly uplifted our team and serve as a testament to our unwavering commitment to providing an outstanding experience for our guests.Rest assured, we remain dedicated to maintaining the same level of effort and attention to detail to ensure that each one of our guests enjoys a truly spectacular stay. Your satisfaction is of utmost importance to us, and we appreciate your recognition of our ongoing endeavors.Kind Regards, Simon Schlege

8/10 Good

Gerry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
On arrival at the Atlas Apartments at 4:30pm we found that the reception office was locked and unattended. Three other people were also waiting to check-in. After numerous efforts to contact apartment management, someone finally appeared after 5:00pm when the office was supposed to be closed. After checking in, there was a bit of an issue trying to find out where we were supposed to go to as there are two buildings, One and Two. From the basement parking area there is nothing to indicate which lift goes where. This could be made much easier to understand if a map was included with all the other instructions that are issued at check-in. After finally getting into the apartment we were pleasantly surprised by the relaxing atmosphere. It was comfortable and clean with all the necessary utensils available. One thing missing that would have finished it off nicely was a coffee maker, such as a pod machine. Other than the check-in, we enjoyed our stay at Atlas Apartments.
Stayed 2 nights in Aug 2023
Response from Simon Schlegel on 17 Aug 2023
Hi Gerry, Thank you for writing us a great review. It is our pleasure to be of excellent service to you, and you may rest assured that we will take note of your feedback as we continue to improve our services and facilities. We hope you had a delightful overall experience with us and look forward to welcoming you back in the future.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Janiene

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay and time at Atlas 😀 the two room apartment was spectacular and delivered a huge amount of privacy. Great value for money and very happy to give 5 stars ⭐️
Stayed 3 nights in Aug 2023
Response from Simon Schlegel on 10 Aug 2023
Hi Janiene, Your kind words are making us collectively blush!!! Thank you so much for allowing us to be your home for a couple of days and for making the time to share your experience in a review. We can't tell you how much we appreciate it and how happy it makes us to know you enjoyed your time with us. We'd love to see you again soon! Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Christine

Stayed 2 nights in Jul 2023
Response from Simon on 23 Aug 2023
Hi Christine,We extend our sincere gratitude for your exceptional feedback. Your kind words have truly uplifted our team and serve as a testament to our unwavering commitment to providing an outstanding experience for our guests.Rest assured, we remain dedicated to maintaining the same level of effort and attention to detail to ensure that each one of our guests enjoys a truly spectacular stay. Your satisfaction is of utmost importance to us, and we appreciate your recognition of our ongoing endeavors.Kind Regards, Simon Schlege

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Simon Schlegel on 26 July 2023
Hi David,Thank you for your 5* review!Kind Regards,Simon SchlegelGeneral Manager

6/10 Okay

Shane, Darwin

Liked: Cleanliness
Stayed 4 nights in Jul 2023
Response from Simon Schlegel on 18 July 2023
Hi Shane,Thank you for rating us. We hope that you had a great stay with us.Kind Regards,Simon SchlegelGeneral Manager

4/10 Poor

Neil

Travelled with partner
Liked: Cleanliness, amenities
I was disappointed with the bed told me it was a large bed it was 2 single beds but together … which kept coming apart my partner was disappointed also We couldn’t get close together 😪
Stayed 2 nights in Jul 2023
Response from Simon Schlegel on 10 July 2023
Hi Neil, Our sincerest apologies for this inconvenience you've encountered. We continuously strive to improve our services and facilities, and develop new ways to deliver seamless experiences to our guests.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2023
Response from Simon Schlegel on 6 July 2023
Hi, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in Jun 2023
Response from Simon Schlegel on 6 July 2023
Hi, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Simon SchlegelGeneral Manager

6/10 Okay

Rhonda

Liked: Cleanliness
Stayed 7 nights in Jun 2023
Response from Simon Schlegel on 6 July 2023
Hi Rhonda, Thanks so much for staying with us and taking the time to rate your experience. We strive for five stars every single time, so we're sorry we missed the mark in some way. We hope you'll come back and give us a chance to earn that fifth star!Kind Regards,Simon SchlegelGeneral Manager

4/10 Poor

Sam

Stayed 3 nights in Jun 2023
Response from Simon Schlegel on 6 July 2023
Hi Sam, Thanks so much for staying with us and taking the time to rate your experience. We strive for ten stars every single time, so we're sorry we missed the mark in some way. We hope you'll come back and give us a chance to earn that tenth star!Kind Regards,Simon SchlegelGeneral Manager

6/10 Okay

Kylie

Travelled with family
Liked: Cleanliness, amenities
The property is located central to South Bank & the City & was easy walking everywhere. The beds were the most uncomfortable beds we have ever slept in. Hard edges, then saggy centres where we spent all night rolling into each other. The unit sleeps 4, however only has a 3 seater couch. Could easily fit another couch in along the window area. Can’t open window in kitchen due to blind cord’s being screwed to window. Toilets need toilet brushes. The outdoor area had old food smudged on table & balcony. Set up of the unit was otherwise good. Communication upon booking & leading up to stay was poor.
Stayed 2 nights in Jun 2023
Response from Simon Schlegel on 19 June 2023
Hi Kylie,Thank you for taking the time to review. We want you to know that we have taken note of your detailed review and shared it with our team to investigate and address where applicable to ensure you will receive better service on your next visit. We look forward to welcoming you back soon.Kind Regards,Simon SchlegelGeneral Manager

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our 2nd stay here. Great rooms, clean and well appointed. Great friendly and helpful staff. Will be back.
Stayed 2 nights in Jun 2023
Response from Simon Schlegel on 6 June 2023
Hi Tina, Your kind words are making us collectively blush!!! Thank you so much for allowing us to be your home again for a couple of days and for sharing your experience in a review. We can't tell you how much we appreciate it and how happy it makes us to know you enjoyed your time with us. We'd love to see you again soon! Kind Regards,Simon SchlegelGeneral Manager