Astor Metropole Hotel

Photo gallery for Astor Metropole Hotel

Primary image
Outdoor pool
Outdoor pool
Balcony
Terrace/patio

Overview of Astor Metropole Hotel

Astor Metropole Hotel

3.5 star property

3.7/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
193-197 Wickham Terrace, Spring Hill, QLD, 4000

Explore the area

  • Popular LocationRoma Street Parkland10 min walk
  • Popular LocationEagle Street Pier12 min walk
  • Popular LocationSouth Bank Parklands17 min walk
  • AirportBrisbane, QLD (BNE)15 min drive

Choose dates to view prices

About this area

Brisbane

Astor Metropole Hotel is located in Brisbane Central Business District, a neighbourhood in Brisbane, and is in a shopping district and near the beach. Eagle Street Pier and Howard Smith Wharves are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Roma Street Parkland and Brisbane Botanic Gardens. Check out an event or a game at Suncorp Stadium, and consider making time for South Bank Parklands, a top attraction not to be missed.

What's nearby

  • Brisbane Private Hospital - 2 min walk
  • Brisbane City Hall - 7 min walk
  • Roma Street Parkland - 10 min walk
  • Eagle Street Pier - 12 min walk
  • South Bank Parklands - 17 min walk

Getting around

  • Brisbane Central Station - 4 min walk
  • Brisbane Airport (BNE) - 15 min drive

Restaurants

  • Two Cups - 4 min walk
  • Thyme2 Restaurant - 4 min walk
  • Jak + Hill - 4 min walk
  • Prive249 - 4 min walk
  • Indriya - 5 min walk

About this property

Astor Metropole Hotel

3.5-star Brisbane hotel in Brisbane Central Business District, walk to Queen Street Mall
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a 24-hour business centre, self parking and a business centre are on-site. All 86 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences such as fridges and microwaves. Room service, coffee makers and hairdryers are among the other amenities available to guests.
Astor Metropole Hotel offers 86 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (AUD 14.90 per day)
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese (Mandarin)
  • English
  • Hindi

Business services

  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cots/infant beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Local maps
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: AUD 49
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 69
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from December 1 2020 to December 31 2022 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding
Cots (infant beds) are available for AUD 25.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: AUD 14.90 per day
  • Early check-in fee: AUD 49 (subject to availability)
  • Late check-out fee: AUD 69 (subject to availability)
  • Crib (infant bed) fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Pool access available from 6:00 AM to 6:00 PM
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

Astor Metropole Hotel Spring Hill
Astor Metropole Hotel
Astor Metropole Spring Hill
Astor Metropole
Astor Metropole Hotel Brisbane
Astor Metropole Brisbane
Best Western Brisbane
Astor Metropole Hotel Hotel
Astor Metropole Hotel Spring Hill
Astor Metropole Hotel Hotel Spring Hill

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 262 out of 993 reviews
5 - Excellent 26%
Rating 4 - Good. 377 out of 993 reviews
4 - Good 38%
Rating 3 - Okay. 233 out of 993 reviews
3 - Okay 23%
Rating 2 - Poor. 82 out of 993 reviews
2 - Poor 8%
Rating 1 - Terrible. 39 out of 993 reviews
1 - Terrible 4%

3.7/5

Cleanliness

3.8/5

Staff & service

3.5/5

Amenities

3.5/5

Property conditions & facilities

3.3/5

Eco-friendliness

2/5 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient location. Negative: not true to description and images, the place is dated, minimal hygiene standards, no Covid-safe practices observed/provided in room. The room was dated and falling apart, mould and dirt throughout and bedding looked paper thin worn and didn't even look or smelt fresh. All around disappointment for the price and expectations based on images.
Stayed 2 nights in May 2022

3/5 Okay

Disliked: Cleanliness
The bed was terrible, the sheets had not been changed, the room was dirty.
Stayed 1 night in May 2022

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The foyer is stunning BUT the rooms don't match in grandeur. We booked for 3 Adults but the spare bed hadn't been made up for our son and there weren't sheets or spare blankets. We shivered as there was no one on reception when we arrived after 11.30pm. And there wasn't a towel for him in the morning either. We paid for the extra bed, but the manager argued with us and said that we hadn't. We had to email our original booking to the hotel which we did on the spot, which showed their error. But we still haven't heard back from the hotel or received the refund on the third bed. This is the first time I have booked a more expensive room as I usually go for the bargain offers, but I won't be spending the extra money ever again, it's just not worth it. And the attitude of the staff is highly inappropriate. We are still waiting for the refund for the third person and an apology.
Stayed 1 night in Apr 2022

2/5 Poor

Stayed 2 nights in Jan 2022

2/5 Poor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean. There was mold in shower. The bins were dirty and a splash of something left on the lid. The pump soap was an odd orange colour which was thick and sticky. Rate this as a 1 not 3.5 stars
Stayed 1 night in Dec 2021