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Reviews of Alcyone Hotel Residences

4.5 out of 5
Alcyone Hotel Residences
35 Hercules Street, Hamilton, QLD

Reviews

9.6

Exceptional

Rating 10 - Excellent. 500 out of 610 reviews" "
Rating 8 - Good. 93 out of 610 reviews" "
Rating 6 - Okay. 10 out of 610 reviews" "
Rating 4 - Poor. 5 out of 610 reviews" "
Rating 2 - Terrible. 2 out of 610 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Liked: Property conditions & facilities
Clean and presentable.
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda, Langley

Liked: Cleanliness, property conditions & facilities
Loved the hotel and location- would stay again
Stayed 2 nights in Mar 2024

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beds are amazingly comfortable, every time we stay we have the best sleep.
Stayed 3 nights in Mar 2024
Response from Your Alcyone Team on 1 Apr 2024
Dear Audrey,Our beds have proved so popular we now sell them. Contact our front office team for more details.Kind Regards

10/10 Excellent

Michelle, North Vancouver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, very comfortable. Front desk staff went above and beyond - very appreciated.
Stayed 1 night in Mar 2024
Response from Your Alcyone Team on 1 Apr 2024
Dear Michele,Happy to hear you enjoyed your stay and our welcoming team.Appreciate the kind feedback.Kind Regards

10/10 Excellent

Lorraine Marie, Aldergrove

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Your Alcyone Team on 22 Mar 2024
Dear Lorraine,Appreciate your high rating and look forward to welcoming you back again soon.Kind Regards

10/10 Excellent

Gillian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location for walkability and access to local dining options.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Your Alcyone Team on 22 Mar 2024
Dear Robert,Thank you for staying and look forward to welcoming you back again soon.Kind Regards

10/10 Excellent

Kathleen

Stayed 1 night in Feb 2024
Response from Your Alcyone Team on 22 Mar 2024
Dear Kathleen,Thank you for your high rating and for staying at Alcyone.See you again soon.KInd Regards

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodations. Would highly recommend. Very clean, smelled amazing and had everything you needed in the unit and more. Grocery store and restaurants just down the street.
Stayed 1 night in Feb 2024
Response from Guest Services on 4 Mar 2024
Dear Michele,Thank you for recommending us. Great to hear you enjoyed not only the hotel but the surrounding shops and restaurants. Our signature scent is lime and coconut and we spray this is our common area and rooms. Glad you like it.Thank you.Kind Regards

10/10 Excellent

Stewart

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience, staff were courteous and facility loaction second to none.
Stayed 1 night in Feb 2024
Response from Guest Services on 4 Mar 2024
Dear Stewart,Appreciate your kind comments and happy to hear you enjoyed Alcyone and our staff.Thank you.Kind Regards

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at this location for 1 night before our cruise. The lobby staff was extremely helpful and kind. There are lots of restaurants, grocery stores, and liquor stores within a couple minute walk. There is also a nice park right across the street. Eat Street was only about a 15-20 minute walk from the hotel as well. We would most definitely stay here again.
Stayed 1 night in Feb 2024
Response from Guest Services on 4 Mar 2024
Dear Jennifer,Thank you for staying and for your wonderful feedback. Alcyone is located in Portside centre with lots of options of dining just a min walk away. We hope to welcome you back again soon.Kind Regards

8/10 Good

Winnie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was good . lovely room ( actually an apartment) with a kitchen area , dinning area sitting area washing machine and dryer lovely big bed .!really helpful , very welcoming staff Only thing is it’s quite a way out of the city so really need a car ! ( although ferry and bus are not too faraway )
Stayed 12 nights in Jan 2024
Response from Guest Services on 3 Mar 2024
Dear Winnie,Thank you for your feedback and great to hear you enjoyed our apartments which have everything you need as listed. We are located in Hamilton 5 kms from CBD and Airport. Short ride in a taxi or train.Kind Regards

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 3 Mar 2024
Thanks for staying Alexis.Kind Regards

10/10 Excellent

Lynette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Your Alcyone Team on 11 Feb 2024
Thank you Lynette for your high rating.See you back another time.Kind Regards

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from Guest Services on 3 Mar 2024
Thanks for staying Amanda.Kind Regards

10/10 Excellent

JOHANN

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely accommodation. Staff very helpful and friendly. Everything we needed is in the unit.
Stayed 2 nights in Jan 2024
Response from Your Alcyone Team on 13 Jan 2024
Dear Johann,Thank you for your kind comments. Great to hear you were well looked after.Look forward to you returning again soon.Kind Regards

10/10 Excellent

Aubrey

Stayed 1 night in Jan 2024
Response from Your Alcyone Team on 11 Feb 2024
Dear Aubrey,Thank you for staying and look forward to welcoming you back again soon.Kind Regards

10/10 Excellent

Beth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Your Alcyone Team on 13 Jan 2024
Dear Beth,Appreciate the high rating.Thank you.Kind Regards

10/10 Excellent

Larisa

Stayed 4 nights in Jan 2024
Response from Your Alcyone Team on 13 Jan 2024
Dear Larissa,Thank you for staying.Kind Regards

10/10 Excellent

Tosin

Stayed 7 nights in Dec 2023
Response from Your Alcyone Team on 13 Jan 2024
Dear Tosin,Hope you enjoyed your stay. Thank you.KInd Regards

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Your Alcyone Team on 13 Jan 2024
Dear Fiona,Appreciat your high rating. See you return again soon.Kind Regards

10/10 Excellent

James

Stayed 2 nights in Dec 2023
Response from Your Alcyone Team on 13 Jan 2024
Dear James,Glad you enjoyed your stay. See you next time!Kind Regards

10/10 Excellent

scott

Liked: Cleanliness, property conditions & facilities
Great stay. Love having a 24 hr cafe downstairs
Stayed 5 nights in Dec 2023
Response from Guest Services on 3 Mar 2024
Dear Scott,Great to hear you had a great stay with us. Very handy having H Cafe trade 24hrs just outside our door. Also a lot of other restaurant choices throughout the centre.Kind Regards

10/10 Excellent

ying

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Your Alcyone Team on 13 Jan 2024
Dear Ying,Thank you for staying.KInd Regards

10/10 Excellent

Sarah

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Your Alcyone Team on 13 Jan 2024
Dear Sarah,Appreciate your 10 out of 10. How lovely. Look forward to providing the same when you return next time.KInd Regards

10/10 Excellent

Shelby, Danville

Stayed 1 night in Dec 2023
Response from Your Alcyone Team on 13 Jan 2024
Dear Shelby,Hope you enjoyed Christmas at Alcyone.Thank you.Kind Regards

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Your Alcyone Team on 13 Jan 2024
Thank you for your high rating Gary.KInd Regards

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very relaxing stay, close to dining, cinemas and ferry transport. All staff were friendly and helpful, room was clean and when doors closed and air conditioning on room was very quiet. We had a lovely view of the river, we will be back.
Stayed 1 night in Dec 2023
Response from Your Alcyone Team on 13 Jan 2024
Dear Michele,Appreciate your kind feedback. Portside has everything to offer for your stay with shops and restaurants located just a minute away.THank you for staying.Kind Regards

10/10 Excellent

Silvia

Stayed 1 night in Nov 2023
Response from Your Alcyone Team on 13 Jan 2024
Dear Silvia,We hope to welcome you back again soon.Kind Regards

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our short stay. The rooms are really generous sizes and really well maintained. We went to Eat street for dinner and walked the river walk and had breakfast at the cafe near the entry. Will definitely be back again.
Stayed 1 night in Nov 2023
Response from Your Alcyone Team on 13 Jan 2024
Dear Emma,Thank you for your valued feedback and great to read you enjoyed your stay and Portside Hamilton area.We look forward to seeing you again soon.Kind Regards

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Was good
Stayed 2 nights in Nov 2023
Response from Your Alcyone Team on 13 Jan 2024
Hi Mark,Thank you for staying. We look forward to welcoming you back again soon.Kind Regards

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Situated in walking distance to eat street, shops and even a cinema
Stayed 1 night in Nov 2023
Response from Your Alcyone Team on 13 Jan 2024
Thank you for staying with us Dwayne and happy to hear you enjoyed the hotel and Portside precinct.KInd RegardsGuest Services

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Loved that they were very accommodating after a cancelled flight. The room was perfect service was impeccable. Would stay again longer for sure. Very handy they had a 24 hr cafe available as well
Stayed 1 night in Nov 2023

10/10 Excellent

Kirsty

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a convenient location. Apartment was immaculate. Staff were friendly and helpful.
Stayed 2 nights in Nov 2023

10/10 Excellent

lynette

Stayed 1 night in Nov 2023

8/10 Good

Bruce

Stayed 1 night in Oct 2023
Response from Your Alcyone Team on 13 Jan 2024
See you again soon Bruce.KInd Regards

10/10 Excellent

Prue

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023

10/10 Excellent

Morgan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

PETER E

Stayed 1 night in Oct 2023

10/10 Excellent

Anushka

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Bernadette in the front desk was so lovely and helpful in particular and did all she could to help get our room ready for us as early as possible after our long flight from Ireland. All the other staff we met wer super friendly and helpful too. The beds were fantastically comfortable and the pool area was lovely.
Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Liked: Cleanliness, room comfort
Recommended
Fantastic hotel, welcoming staff, clean and well equipped.
Stayed 1 night in Oct 2023

8/10 Good

TRISHA

Liked: Cleanliness, property conditions & facilities
The apartment was well laid out,only drawback was the television. Difficult to use, and we just left it off. Good restaurant adjacent to the hotel as well as an IGA.
Stayed 2 nights in Oct 2023

8/10 Good

Leanne

Stayed 1 night in Oct 2023

10/10 Excellent

Toby

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Rach

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean. Well-designed rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, room comfort
Excellent customer service and great location.
Stayed 1 night in Sep 2023

8/10 Good

JOHN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Friendly and attentive staff. Spacious apartment
Stayed 2 nights in Aug 2023

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bed and bedding were sensational!
Stayed 1 night in Aug 2023

10/10 Excellent

burn support trust

Stayed 1 night in Aug 2023

10/10 Excellent

Madeleine

Liked: Cleanliness, room comfort
This is lovely accommodation with very comfortable bed. Great kitchen and laundry in room and handy to some great restaurants. The only issue for us was the overpowering cleaning products used. We had to forgo housekeeping and clean our own room because of this. Staff were fabulous.
Stayed 4 nights in Jul 2023