Suite, 1 Bedroom, Balcony, City View | View from room

Reviews of Hotel Indigo Brisbane City Centre, an IHG Hotel

4.5 out of 5
Hotel Indigo Brisbane City Centre, an IHG Hotel
27 - 35 Turbot Street, Brisbane, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 85 out of 116 reviews" "
Rating 8 - Good. 22 out of 116 reviews" "
Rating 6 - Okay. 6 out of 116 reviews" "
Rating 4 - Poor. 1 out of 116 reviews" "
Rating 2 - Terrible. 2 out of 116 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ailbhe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the Easter weekend. Our flight got in early and we were able to check in and have breakfast that morning. Bed room was very comfortable and clean. Ideal location to see Brisbane. Would stay again
Stayed 3 nights in Mar 2024
Response from GSA on 1 Apr 2024
Hi Ailbhe,We are thrilled to hear you enjoyed your Easter weekend with us and we were able to meet your every need!We thank you for staying with us and look forward to welcoming you again back to our neighbourhood soon! The Team at Hotel Indigo Brisbane City Centre, an IHG Hotel.

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Friendly staff. Very good breakfast. People here were very helpful.
Stayed 3 nights in Mar 2024
Response from GSA on 22 Mar 2024
Hi Frederick,Thank you for your great feedback! We are celebrating over this review! We look forward to welcoming you back to our neighbourhood!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reservations on 25 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

ANIL

Liked: Cleanliness, staff & service, property conditions & facilities
Services as advertised, clean and friendly staff
Stayed 4 nights in Jan 2024
Response from GSA on 9 Feb 2024
Hi ANIL, Thank you so much for your great feedback! We are so happy to hear you enjoyed our hotel & that our team were able to meet your needs.We look forward to welcoming you back to our neighbourhood again soon!

6/10 Okay

Tamir

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not for families..
I know this propertyfrom the time it was Ibis. IHG's hotel Indigo redesign of the room is cluttered and inconvenient to say the least. Splitting the bathroom into separate toilet, shower and sink deprives the room from any privacy required when you are sharing the room with family or friends. The room seams a lot smaller than what it was in the Ibis days. This was our choice for an affordable family hotel with spacious rooms. Now it will not be on our list at all, next time we are back in Brisbane. Seervice was great though. Logan in reception and Maria in the restaurant were great.
Stayed 4 nights in Jan 2024
Response from Teia Nair Hotel Duty Manager Hotel Indigo on 18 Jan 2024
Dear Tamir, Thank you for staying with us at Hotel Indigo Brisbane City Centre and sharing your experience with us. While we are pleased to hear you enjoyed our service, we are very sorry to hear our rooms did not meet your expectations. Your feedback is incredibly valuable to us as it gives us the opportunity to grow and improve upon our guest experience. We hope you will give us the chance to serve you again in the future.

8/10 Good

Ignat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from GSA on 21 Jan 2024
Hi Ignat, Thank you for your rating. If you would like to provide any additional feedback, please don't hesitate to contact us directly.

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little city hotel, close to all city sights. Friendly and attentive staff.
Stayed 9 nights in Dec 2023
Response from Reservations on 25 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GSA on 18 Dec 2023
Hi John, Thank you for your great rating. If you would like to provide any further feedback, please don't hesitate to contact us directly!

10/10 Excellent

Ho Sum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GSA on 19 Dec 2023
Hi Ho Sum,Thank you for your great rating. Please don't hesitate to contact us directly if you would like to leave additional feedback!

10/10 Excellent

Renate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky property with great room layout
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicole, St Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very close to the CBD, about 6 mins walk. Service is also really good, breakfast was always hot and staff are super helpful. Beds are comfy, pillow a bit too soft but rooms are clean and cozy. We would return for sure.
Stayed 4 nights in Dec 2023
Response from GSA on 16 Dec 2023
Hi Nicole, Thank you so much for your great feedback!We look forward to welcoming you back to our neighbourhood!

10/10 Excellent

Kent

Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GSA on 16 Dec 2023
Hi David, Thank you for your great rating. If you would like to provide further feedback, please contact us directly. We look forward to welcoming you back to our neighbourhood soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from GSA on 16 Dec 2023
Hi Anonymous, Thank you for your amazing rating! If you would like to provide any further feedback, please don't hesitate to contact us directly!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
What a great hotel. Fantastic location and very funky atmosphere. Loved it.
Stayed 2 nights in Dec 2023

6/10 Okay

Kari

Stayed 1 night in Nov 2023

10/10 Excellent

Caragh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful stay and a lovely stay for 5 nights. Highly recommend this hotel for your next stay in Brisbane! Caragh, Ireland ☘️
Stayed 2 nights in Nov 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and facilities was nice. Breakfast could use more variety and coffee should be available for the customer to retrieve.
Stayed 3 nights in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Ernesto Alejandro, Launceston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quirky and avant-garde (maybe too much for my taste), room a bit smaller than expected, but very clean and functional. The buffet breakfast was very good value, excellent quality food and the barista coffee was included. Staff in reception, housekeeping and restaurant were amazing.
Stayed 2 nights in Nov 2023
Response from Teia Nair, Hotel Duty Manager on 12 Nov 2023
Dear Ernesto,Thank you for staying with us at Hotel Indigo Brisbane City Centre and sharing your feedback with us! We are thrilled you enjoyed your stay with us. We hope we have the opportunity to welcome you back to Hotel Indigo soon!

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased For my total stay
Stayed 7 nights in Oct 2023
Response from Teia Nair, Hotel Duty Manager on 12 Nov 2023
Dear Neil, Thank you for your lovely feedback, we are thrilled you enjoyed your stay with us! We can't wait to welcome you back to Hotel Indigo

10/10 Excellent

menghe

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Overall nice place. But reception lady Emily is not really professional.
Stayed 1 night in Nov 2023
Response from Teia Nair, Hotel Duty Manager on 11 Nov 2023
Dear Menghe, Thank you for staying with us at Hotel Indigo Brisbane City Centre and sharing your experience with us! We are thrilled you enjoyed your stay with us. We do apologise for any issues experienced at reception, please be assured we will follow this up with the team. We hope to welcome you back to Hotel Indigo soon!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location great fantastic breakfast
Stayed 4 nights in Oct 2023
Response from Teia Nair, Hotel Duty Manager on 4 Nov 2023
Thank you for your lovely feedback Richard! We are so pleased you enjoyed your stay at Hotel Indigo Brisbane City CentreWe hope to welcome you back soon!

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the modern styling. Great staff. Close to everything
Stayed 1 night in Oct 2023
Response from Teia Nair, Hotel Duty Manager on 4 Nov 2023
Thank you for your feedback Terry! We are so happy you enjoyed your stay with us and can't wait to welcome you back soon.

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would have given this place a good review. It has much to recommend it. Convenient location, stylish rooms etc. However, I encountered an extremely rude staff member who quite wrecked my experience.
Stayed 1 night in Oct 2023
Response from The GSA Team on 25 Oct 2023
Hello David,We are so disappointed to hear that your experience was ruined from one of our staff members. Please know we take feedback very seriously here and will be investigating this matter further, to make sure this won't occur again. Please do give us another chance and we will make sure this won't happen again. Don't hesitate to contact us directly if you would like to provide additional feedback.Thank you.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the mall and other shopping
Stayed 3 nights in Oct 2023
Response from GSA Team on 23 Oct 2023
Hi Christine, Thank you for rating and feedback! We look forward to welcoming you back to our neighbourhood!

10/10 Excellent

nicholas m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the early check in. My stay was without fault. I booked the buffet breakfast every morning. A great range of yoghurts cereals breads along with the hot foods of eggs sausages baked beans . Chef was kind enough to poach me 2 eggs all you have to do is ask. Thanks team.
Stayed 3 nights in Sep 2023
Response from Teia Nair, Hotel Duty Manager on 4 Nov 2023
Thank you for sharing your feedback with us Nicholas! We are thrilled you enjoyed your stay with us. We can't wait to welcome you back soon!

10/10 Excellent

Ross

Stayed 1 night in Sep 2023
Response from GSA Team on 23 Oct 2023
Hi RossThank you for your great rating. If you would like to provide additional feedback, please don't hesitate to contact us directly.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GSA on 2 Oct 2023
Hi Norman,Thank you for the review!If you would like to provide some extra feedback, please contact us. We look forward to welcoming you back to our neighbourhood!

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay!!
Stayed 1 night in Sep 2023
Response from GSA on 2 Oct 2023
Hi Bill!Thank you so much for your great review, we are celebrating with the team about this!We look forward to welcoming you back to our neighbourhood!

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from GSA on 15 Sept 2023
Hi Catherine, Thank you for your feedback. If you would like to provide us with anymore feedback, please send us an email. Thank you and we look forward to welcoming you back to our neighbourhood.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms, modern bathroom/shower. Comfy beds and plenty of power points, and usb outlets beside bed. Will stay here again.
Stayed 2 nights in Sep 2023
Response from Hotel Indigo Guest Service Agent on 9 Sept 2023
Hi David,Thank you for your feedback! We are pleased to see that you enjoyed your overall stay with us. We hope to see you again in our neighborhood and offer you our best services once again!Kind regards,The Hotel Indigo Team

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GSA on 6 Sept 2023
Hello, Thank you for your feedback. We look forward to welcoming you back to our neighbourhood!

8/10 Good

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GSA - Hotel Indigo Brisbane City Centre on 14 Aug 2023
Hi Graeme, We are glad to see you enjoyed your stay. Please reach out to the hotel if you wish to provide any further feedback.

10/10 Excellent

Rhodora

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and staff
Stayed 3 nights in Aug 2023
Response from GSA - Hotel Indigo Brisbane City Centre on 14 Aug 2023
Hi Rhodora, We are so excited to see you enjoyed your stay, the cleanliness and staff at our hotel. We appreciate your feedback. We hope to welcome you back again soon!

8/10 Good

ADILE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning can be improved! Housekeeping washes the glasses rather than changing them. They washed in the bathroom sink. I don't think this is very hygienic.
Stayed 3 nights in Aug 2023
Response from The Team at Hotel Indigo Brisbane City Centre on 17 Aug 2023
Thank you for taking the time to leave us a review Adile, it is feedback like your's that allows us to improve practices and train our staff to best practice and expectations. Unfortunately we are unable to replace each glass as it is used with a new one as this is definitely not a sustainable practice. Our glasses are washed and returned for each new guest. If there was an issue with a dirty glass during your stay, we sincerely apologize! These issues are best brought to our attention throughout your stay so we are able to make the situation right and we're sorry we weren't able to give you the best service.If you would like to follow up on this issue, please reach out directly.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Staff helpful and attentive. Check out could be a bit later say 11am instead of 10am but I’m sure they would have accommodated me had I asked.
Stayed 1 night in Aug 2023
Response from GSA on 10 Aug 2023
Hi Eduardo, We are so excited to see you enjoyed your stay, the location and staff at our hotel. We appreciate your feedback.We hope to welcome you back again soon!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from GSA on 10 Aug 2023
Hi Judith, We are glad to see you enjoyed your stay. Please reach out to the hotel if you wish to provide any further feedback.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, close to south bank
Stayed 2 nights in Jul 2023
Response from Hotel Indigo Brisbane City Centre on 2 Aug 2023
Hi Lisa, Thank you for your feedback. It is great to see you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

Eduardo, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a gem … in the heart of DT Brisbane close to everything this hotel is a amazing experience with his funky style and amazing friendly strand and service
Stayed 3 nights in Jul 2023
Response from Hotel Indigo Brisbane City Centre on 31 July 2023
Hi Eduardo, We are so excited to see you enjoyed your stay and the location and style of the hotel were able to make it more enjoyable! We hope to welcome you back again soon!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was newly built and I liked the funky design. May be the breakfast could improve with a few more choices on the buffet
Stayed 2 nights in Jul 2023
Response from The Team at Hotel Indigo Brisbane City Centre, an on 20 July 2023
Thank you for your feedback Chris! It's really helpful for us to know how to improve. Hopefully we get the opportunity to welcome you back to our funky space. Kind regards,

8/10 Good

Kirstie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern. Lovely facilities and the staff were awesome. The price for this room for the night was very reasonable. I will be staying there anytime i am in Brisbane again in the future.
Stayed 1 night in Jul 2023
Response from Jason- Front Office Manager on 11 July 2023
Thank you for your great feedback.We look forward to you returning to our neighbourhood again.Warmest regards,Jason

6/10 Okay

Cecile

Stayed 1 night in Jul 2023
Response from Jason- Front Office Manager on 11 July 2023
Thank you for providing feedback.Hope you had safe travels after your departure.Warmest regards,Jason

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was lovely.
Stayed 5 nights in Jun 2023
Response from Hotel Indigo Brisbane City Centre on 4 July 2023
Hi Karen, We are glad to see you enjoyed your stay and you enjoyed the room! We hope to welcome you back again soon!

8/10 Good

Marissa

Stayed 1 night in Jun 2023
Response from Hotel Indigo Brisbane City Centre on 4 July 2023
Hi Marissa, We are glad to see you enjoyed your stay! If you wish to provide any further feedback, please reach out!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Hotel Indigo on 28 June 2023
Hi Michael, We are glad to see you enjoyed your stay. Please reach out to the hotel if you wish to provide any further feedback.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about this hotel!! Recommend for anyone!!!
Stayed 3 nights in Jun 2023
Response from Hotel Indigo on 28 June 2023
Hi Jeff, Thank you so much for your feedback! We are glad to see you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from The Team at Hotel Indigo Brisbane City Centre on 5 June 2023
Hi Ian, We are so glad to see you enjoyed your stay with us! If you wish to provide further feedback, please don't hesitate to reach out. Warmest Regards,

10/10 Excellent

Mitchell

Liked: Property conditions & facilities
Exceptional staff
Stayed 5 nights in May 2023
Response from The Team at Hotel Indigo on 29 May 2023
Hi Mitchell, We are so glad to see you enjoyed your stay and the staff were able to make it more memorable! We hope to welcome you back soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
First time at hotel and they are really friendly and great service. Room was quite funky and modern, clean and had everything needed
Stayed 2 nights in May 2023
Response from The Team at Hotel Indigo on 29 May 2023
Hi There, We are so glad to see you enjoyed your stay! We are happy that you enjoyed the style of the hotel and the staff were able to make it memorable. We hope to welcome you back soon!