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Reviews of YHA Brisbane City

3 out of 5
YHA Brisbane City
392 Upper Roma Street, Brisbane, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 130 out of 322 reviews" "
Rating 8 - Good. 124 out of 322 reviews" "
Rating 6 - Okay. 45 out of 322 reviews" "
Rating 4 - Poor. 9 out of 322 reviews" "
Rating 2 - Terrible. 14 out of 322 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Brigitta

Ok
Stayed 1 night in Mar 2024
Response from Nicholas N - Shift Manager on 14 Mar 2024
Hi Brigitta,Thank you for leaving us a review.We hope you had a great stay.Please comeback anytimeRegards,

8/10 Good

Julianna

Liked: Staff & service, property conditions & facilities
Gets the job done, has everything you could need, and is conveniently located. There is a lack of privacy with the dorms, shared bathrooms, and shared kitchen. Though it still feels safe because of the key card access. Very difficult to get fridge space, so making your own food beyond snacks is inconvenient.
Stayed 7 nights in Feb 2024
Response from Nicholas N - Shift Manager on 9 Mar 2024
Dear Julianna,Thank you for taking your time to leave us a review.We are happy to hear that you liked the location of the hostel. I do understand your concerns about privacy issues in the door. We are looking at the near future of implementing privacy curtains. I do apologize about the fridge space issue, since two of our fridges were broken. We have now replaced the broken fridges to help improve the fridge space issue. We do hope to see you again in the future.Regards

10/10 Excellent

Aislin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for solo traveler & would stay here again
As a solo traveler hostels can be hit or miss. But this place was lovely. The hostel staff were incredibly helpful and kind and even helped me with questions about working holiday visa! I stayed in the 3 bed female hostel and each person was incredibly kind and respectful of the place. For the price it’s honestly a steal especially for solo travelers. I ended up staying 3 extra days. The bathrooms are cleaned everyday and the rooms as well. I felt very safe to leave my stuff under my bed and never had any problems with theft. If you are a solo traveler and on a budget I’d highly recommend YHA.
Stayed 5 nights in Jan 2024
Response from Nicholas N - Shift Manager on 21 Jan 2024
Hi Aislin,Thank you for your kind words.It is great to know that you enjoyed you stay with us and felt safe. I am happy to hear that our staff were able to help you during your stay. Our staff are we train and are always her to help our guest. If you have any questions or comments regarding your stay, please feel free to message us. Thank again and we hope to see you again.Regards,Nicholas N - Shift Manager

6/10 Okay

anil

Stayed 2 nights in Dec 2023

10/10 Excellent

Belinda

Stayed 1 night in Dec 2023
Response from Nicholas N - Shift Manager on 17 Dec 2023
Dear Belinda,Thank you for your 5 -star review.We hope you had a great stay. If you have any questions, please feel to contact us.We hope to see you again soon.Regards,

8/10 Good

Xiaoping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, New Roma station is under construction, will more closer. It's clean!
Stayed 2 nights in Aug 2023
Response from YHA on 22 Aug 2023
Thank you very much for your review. We think our location is pretty cool too! Roma Street Station and the Cross River Rail will help to bring Brisbane alive - cannot wait! Cleanliness is key! Again, thank you and safe travels, YHA

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only overnight for Matildas to beat France.
Stayed 1 night in Aug 2023
Response from Ben on 15 Aug 2023
Thank you very much for staying with us, Christine.And what a great game it was!We appreciate your review and hope to see you again! Cheers, YHA

2/10 Terrible

Hayley

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from YHA on 8 Aug 2023
If there's anything you feel we can look at doing better Hayley, by all means, let us know! Hopefully we can see you again sometime in the future. Cheers, YHA

8/10 Good

Rebecca

Liked: Staff & service, property conditions & facilities, room comfort
Great stay. Room was very comfortable and staff were vry helpful checking me in and out.
Stayed 4 nights in Jul 2023
Response from YHA on 8 Aug 2023
Thank you very much for staying with us, Rebecca.We appreciate your review and hope to see you again! Thanks, YHA

2/10 Terrible

Kaleb

Stayed 1 night in Jun 2023
Response from YHA on 8 Aug 2023
If there's anything we can do better Kaleb, by all means, let us know! Lets make your next stay better! Thanks, YHA

8/10 Good

Addy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

shani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Apr 2023
Response from Randall - Shift Manager on 27 Apr 2023
Dear Shani,Thanks for reviewing Brisbane City YHA. We are so glad that you had a good stay with us and can’t wait to welcome you back again.Sincerely,Randall - Shift Manager

2/10 Terrible

CLINT

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They wouldn't let me stay cause my driver's licence was expired I had an expired port Medicare card birth certificate everything over 💯 points I'd easily Ridicolous
Stayed 7 nights in Mar 2023
Response from Randall - Shift Manager on 19 Apr 2023
Dear Clint,Thanks for your review of your recent stay at Brisbane City YHA. Your review score suggests that you did not have a positive experience during your time with us.If you send us some information about why that was, we would love to look into it.We appreciate and take on all feedback, as it helps us to improve our quality processes.Sincerely,Randall - Shift Manager

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, cool, friendly staff, clean accomodation - liked the stay!
Stayed 1 night in Mar 2023
Response from Randall - Shift Manager on 19 Apr 2023
Dear Beatrice,Thanks for reviewing your recent stay at Brisbane City YHA. We love hearing how much our guests enjoyed their stay.See you next time!Sincerely,Randall - Shift Manager

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff preoccupied and customer service fails miserably. Housekeeping is atrocious. Bathrooms mouldy and rooms not cleaned at all. Room had no curtain. Seems to have way too many staff working yet little housekeeping and no maintenance. No leadership overall by looks of it
Stayed 2 nights in Feb 2023
Response from Randall on 27 Feb 2023
Hello Christine,Thank you very much for taking the time to share your feedback. While we wish you had a much better experience, it is feedback like this that we learn from and use to improve. We work very hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short.Kind Regards,Randall

8/10 Good

Linda

Liked: Cleanliness, staff & service
The room was basic but clean. I found this property expensive for a hostel.
Stayed 1 night in Feb 2023
Response from Randall on 27 Feb 2023
Hello Linda,We appreciate the time you have taken to share comments on your recent experience with us at YHA. We are sorry to see that there were some shortfalls in your experience and apologise for any inconvenience caused. We value all feedback and are working hard on making improvements.

10/10 Excellent

Ariane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itt is conveniently situated to trains and public transport and is within safe walking distance of Coles supermarket, restaurants and cinema. It is clean and quiet but there is no TV in the room for those who feel the need for private viewing. Perfect for self-catering and casual socializing at the bar by the pool if you that's what you want.
Stayed 1 night in Oct 2022
Response from Brisbane City YHA on 21 Oct 2022
Dear Ariane, Thank you so much for your fantastic review! We will take into account the feedback since we are making some improvements in the rooms. Hope to welcome you back again soon! :)Sincerely, Brisbane YHA teamSincerely, Brisbane YHA team

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brisbane tour
Cheap cheerful with great views from roof
Stayed 1 night in Oct 2022
Response from Brisbane City YHA on 21 Oct 2022
Dear Julian, Thanks for your review! Glad you had an amazing stay. Hope to see you again next time Sincerely, Brisbane YHA team

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Brisbane City YHA on 21 Oct 2022
Dear Chris, Thanks for the great review! We look forward to seeing you again next time. Sincerely, Brisbane YHA team

10/10 Excellent

John Lester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022
Response from Brisbane City YHA on 21 Oct 2022
Dear John, Thank you for your 10/10 review. We are delighted to read that you enjoyed your stay with us!Sincerely, Brisbane YHA team

4/10 Poor

Ryunosuke

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were used towels in the room, and the floor was not clean.
Stayed 1 night in Aug 2022

10/10 Excellent

Aminah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Tom and arthur r super helpful n friendly. The toilet was clean too
Stayed 5 nights in Jul 2022

6/10 Okay

Verified traveller

The first night was very terrible because of noise from next door and coldness caused by air conditioner problem. However, the next day they changed rooms when I complained. The prompt action is very satisfactory.
Stayed 3 nights in Jun 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the gentledude on night reception put me in with the coolest friendliest travellers. Pacsheda and cleaning lady were very flexible with my needs. Thanks YHA Team on Upper Roma Street. I always stay with you guys when I travel. Rich
Stayed 1 night in Jun 2022

4/10 Poor

Christine

Liked: Staff & service
Disliked: Cleanliness
Cleaning standards need serious improvement.
Stayed 5 nights in Feb 2022
Response from Jeff on 15 Mar 2022
Hi there, thanks for the feedback. I will pass this to our housekeeping team!

4/10 Poor

Girlie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Im disappointed about the room, there is no Bath towel, shampoo, soap and conditioner.. I wasn’t expected that..
Stayed 1 night in Feb 2022
Response from Jeff on 15 Mar 2022
Hi there, thank you for the feedback. As being a hostel we do not provide all those amenities, like hotels do. If this is not the experience that you want in the future, please make sure you filter properties to the ones that provide such services next time. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed 1 night in Feb 2022
Response from Ali on 25 Feb 2022
Thank you very much for your review. We look forward to seeing you again soon. Cheers, Ali

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Feb 2022
Response from Ali on 25 Feb 2022
Thank you very much for your review. We look forward to seeing you again soon. Cheers, Ali

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2022
Response from Ali on 8 Feb 2022
Thanks very much for your review, if you would like to get in touch and give us anymore feedback it would be great to be able to learn from it. Thanks Ali

2/10 Terrible

Christine

Stayed 12 nights in Dec 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Ali on 27 Dec 2021
Thank you for your 10/10 review. We are delighted to read that you enjoyed your stay with us! We look forward to seeing you again soon. Cheers, Ali

8/10 Good

Gillian

Liked: Cleanliness, amenities, property conditions & facilities
This is a great property. The location to Southbank is fantastic, the views are amazing. I stayed in a double ensuite room, the shower was very very small, but it was clean enough and did the job. Room size was good. I only stayed for 1 night so can't comment on the rest of the facilities but I would highly recommend staying here.
Stayed 1 night in Dec 2021
Response from Ali on 17 Dec 2021
Thank you for your great review. We are delighted to read that you enjoyed your stay with us! We look forward to seeing you again soon. Cheers, Ali

6/10 Okay

Hendra

Stayed 5 nights in Nov 2021
Response from Ali on 17 Dec 2021
Thank you for your review. We are delighted to read that you enjoyed your stay with us if you have any other feedback feel free to reach out. We look forward to seeing you again soon. Cheers, Ali

6/10 Okay

Srishti

Liked: Staff & service
Stayed 3 nights in Nov 2021

2/10 Terrible

Ritwik

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pool didn't work. Staff were rude about it. Was told manager would tell me about a discount. Never happened
Stayed 2 nights in Nov 2021
Response from Alison on 24 Nov 2021
Hi Ritwik, apologies that your experience was less than satisfactory. Your question did not reach me so if you would to reach out and let me know who you spoke to I can chase this up. Our pool does go through some regular maintenance and unfortunately your 2 day stay was within these times. If you would like to come back we would more than happily offer you a discount on your next stay. Thanks Alison

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙏
Stayed 6 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Some staff members here are extremely rude to the point of being both dismissive and abusive! The place is dirty and smells like homeless people or drug addicts. Since there aren’t any European backpackers at the moment, this hostel is mostly filled up with strange elderly people and those bordering on homelessness who live there fulltime. It resembles a cross between a halfway house, a retirement home, and a mental asylum. People are constantly smoking pot in the front courtyard area, and you cannot open the windows at all in the rooms above there without getting that very strong smell at all hours of the day and night, and inhaling enough to get high yourself and fail a drug test if given one. This might be a plus for some people, but not for me! They also turn a blind eye to people drinking their own alcohol in their rooms and even in public areas even though this is illegal given that they are a licensed venue! When I stayed in a private room here, there was blood on my towel! Disgusting!!! When I was in a share room and removed my pillow case after sleeping on that pillow, it was so brown it looked like it hadn’t been washed at all in years, and it must have been very unhygienic sleeping on that pillow even with the pillow cover that was really just there to mask how disgustingly filthy the putrid pillow was! During my stay there were cockroaches and other bugs in the microwaves there, and there was a totally rotten avocado left out in one of the fridges.
Stayed 1 night in Jun 2021
Response from Alison on 30 June 2021
Hi and thank you for your review. We have sent you an email in regards to your feedback directly to clear up this issue as we believe this may be an issue that has been raised on many review sites. If you have not received an email can you please email us directly. Kind regards, Alison

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2021
Response from Ali on 30 June 2021
Thanks for your review, it would be great to get some feedback on your stay. If you would like to get in contact directly it would be appreciated. Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transport hubs and city centre, also local shopping precinct. Overpriced for the overall quality, no doubt exploiting a major sporting event nearby on weekend of my stay.
Stayed 4 nights in May 2021
Response from Ali on 30 June 2021
Hi and thanks for your review. Our rates do reflect the need for accommodation in the area and this also takes into consideration any Suncorp games near by. You can always check out our prices in comparison to our competitors and see if we can help you better this at reception. Thanks Brissy Crew

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 3 nights in May 2021
Response from Ali on 30 June 2021
Thanks for your review, we look forward to seeing you again soon. Cheers, Ali

8/10 Good

Verified traveller

Liked: Staff & service
Good location,price,facilities, proximity to services
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the art gallery, the river and shops.
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As a couple we prefer private rooms. Tbe one we got had a grear view of the city. I was quiet. The hostel refunded straight away when Brisbane went into lockdown which was very helpful. My only problem is the kitchen not that great if this was improved it would make the hostel better.
Stayed 2 nights in Jan 2021

8/10 Good

Kabi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The YHA is right in the town center but there is no parking space there. It’s really hard to find a parking space around YHA. I would recommend for travelers without a car.
Stayed 2 nights in Dec 2020

10/10 Excellent

Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay in Brisbane
clean and well air conditioner for the hot weather. Professional check in process for COVID 19. Love to recommend for more friends and people
Stayed 1 night in Oct 2020

8/10 Good

Ilya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

4/10 Poor

Daniel

Disliked: Staff & service
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
YHA is great value, extremely clean & friendly and in a good location. Only issue with the bottom floor inner double room was lack of an external window with natural light.
Stayed 1 night in Mar 2020