Bar (on property)

Reviews of Royal On The Park

4.5 out of 5
Royal On The Park
152 Alice Street, Brisbane, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1020 reviews" "
Rating 8 - Good. 236 out of 1020 reviews" "
Rating 6 - Okay. 61 out of 1020 reviews" "
Rating 4 - Poor. 15 out of 1020 reviews" "
Rating 2 - Terrible. 5 out of 1020 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice old fashioned hotel
Stayed 4 nights in Mar 2024
Response from Assistant Manager on 27 Mar 2024
Hi RichardThank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Michelle, North Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with soavooos rooms. Very accessible to the river walk and botanical gardens. Nice little bar. Very helpful and friendly staff.
Stayed 1 night in Mar 2024
Response from Assistant Manager on 27 Mar 2024
Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lace very close to downtown restaurants and walking the gardens and river. Really friendly staff!
Stayed 1 night in Mar 2024
Response from Assistant Manager on 25 Mar 2024
Hi TamaraThanks for providing such positive feedback regarding your recent stay. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. We look forward to welcoming you back to the property soon.

10/10 Excellent

Gregory, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stay here and enjoy everything.
Stayed 4 nights in Mar 2024
Response from Assistant Manager on 25 Mar 2024
Hi GregoryThank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for access to city. Comfy beds, lovely pool
Stayed 1 night in Mar 2024
Response from Assistant Manager on 25 Mar 2024
Hi JoleneThank you for your review. We are delighted to know that you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent staff who went above and beyond when my daughter was coming off a red eye flight the staff managed a quick turnaround on her room so that she was able to get some much needed sleep. The hotel is in a perfect location in the city with the botanic garden across the street and the river walk within easy walking distance as well as the city hall and shopping.
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 25 Mar 2024
Hi ErinThank you for your review. We are very pleased to hear that you enjoyed your time with us and our wonderful staff were able to make your stay most comfortable. We look forward to seeing you again

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 24 Mar 2024
Hi LanceWe are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management on 23 Mar 2024
Hi Clare,We hope that your stay was most enjoyable and we look forward to seeing you again very soon.

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff
Stayed 4 nights in Mar 2024
Response from Assistant Manager on 21 Mar 2024
Hi Sara Thank you for your review. We are happy to hear that you enjoyed your time with us and we will pass your praises on to our wonderful team. We look forward to seeing you again soon.

10/10 Excellent

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay included a free drink every day. The computerized toilet in the room was a fun feature.
Stayed 6 nights in Mar 2024
Response from Assistant Manager on 19 Mar 2024
Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! Have stayed there twice now. Clean and quiet. Good location to tour around Brisbane. Helpful staff. And love the cozy lobby bar!
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 18 Mar 2024
Dear Richard, Thank you for your wonderful review! We are so glad you have enjoyed your stays, and look forward to seeing you again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant Manager on 12 Mar 2024
Hi Daniel, Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and would stay here again in a heartbeat! Right across a quiet street from the park - walkable to downtown and lots of great restaurants nearby. Pool was a treat at the end of a long day sightseeing.
Stayed 3 nights in Mar 2024
Response from Assistant Manager on 4 Mar 2024
Hi Deborah, It is a great to hear you had an enjoyable stay and that you found our service to be amazing. We hope to welcome you to the hotel again soon.

8/10 Good

Ewa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, close to many places of interests, close to the river, right oposit botanical garden. Nice swimming pool however sun beds could do with cushions. Staff welcome you by the door and always happy to help you. Hotel was equal to some of the 5 stars hotels if not better. Highly recommended.
Stayed 5 nights in Feb 2024
Response from Assistant Manager on 3 Mar 2024
Hi Ewa,Thank you for your review. We are very pleased to hear that you enjoyed your time with us and our wonderful staff were able to make your stay most comfortable. We look forward to seeing you again

8/10 Good

Leesa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, botanic gardens beautiful and right opposite hotel, only short walk to river and Queen Street, top spot !
Stayed 2 nights in Mar 2024
Response from Assistant Manager on 3 Mar 2024
Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

2/10 Terrible

Debbie

Disliked: Cleanliness, property conditions & facilities
Upset room was smelling of sewage fumes . No sleep and bad headaches from fumes. Needed to be refunded for stay but was not done when requested this. Expedia need to look into this and refund .
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 3 Mar 2024
Dear Debbie, Thank you for reaching out to us and providing your feedback. During your stay, we were in contact with you regarding the issue with your room, and organised a room move for you. All meals charges were waivered during your stay for the inconvenience. If you wish to discuss further, please get in contact with us directly.

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the botanic gardens and walkable to the centre. Comfy beds. Bathroom was beautiful but quite small. It was a good stay, I’d stay again if the price was reasonable. It’s fine but not special.
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 29 Feb 2024
Hi Joy, Thank you for your review. We hope you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Lots of friendly staff to assist. Bar and restaurant on site with great food/beverage selection. Nice location across from the park.
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 28 Feb 2024
Thank you for your review Richard. We look forward to seeing you again.

10/10 Excellent

Raechel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 28 Feb 2024
Thank you for your 5/5 rating!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wasaituatwd across from the Brisbane botanical gardens beautiful neighborhood. Close to many local pubs. Great stay in Brisbane.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Hi Robert,Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

10/10 Excellent

JEREMIAS

Stayed 1 night in Feb 2024
Response from Assistant Manager on 20 Mar 2024
Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Mina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Royal On the Park was excellent! The staff was friendly and professional, the room was clean and cozy, and the amenities were top-notch. The hotel's location was convenient for exploring the city. I highly recommend it for a memorable stay.
Stayed 1 night in Jan 2024
Response from Hotel Management on 21 Feb 2024
Hi Mina,Thank you for your review. We are happy to hear that you enjoyed your time with us and we will pass your praises on to our wonderful team. We look forward to seeing you again soon.

10/10 Excellent

Linda, Delta

Stayed 1 night in Feb 2024
Response from Assistant Manager on 20 Mar 2024
Hi Linda, Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

BEN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff
Stayed 1 night in Feb 2024
Response from Assistant Manager on 13 Feb 2024
Hi Ben,Thank you for your review. We are very pleased to hear that you enjoyed your time with us and our wonderful staff were able to make your stay most comfortable. We look forward to seeing you again

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Assistant Manager on 8 Feb 2024
Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

8/10 Good

Yoshihiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enojoyed staying
Response from Assistant Manager on 6 Feb 2024
Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 6 Feb 2024
Thank you for your review! We hope to see you again!

10/10 Excellent

Charmaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited budget and close to festival walkable
Stayed 2 nights in Feb 2024
Response from Assistant Manager on 5 Feb 2024
Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Claire

Stayed 1 night in Feb 2024
Response from Assistant Manager on 20 Mar 2024
Hi Claire, Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Assistant Manager on 28 Jan 2024
Hi Jason, Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Assistant Manager on 23 Jan 2024
Hi David, Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Management on 7 Feb 2024
Hi,We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

HOSSEIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Assistant Manager on 14 Jan 2024
Thank you for your 5/5 rating!

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please pay more attention on swimming pool water quality, other than that everything is excellent.
Stayed 3 nights in Jan 2024
Response from Assistant Manager on 14 Jan 2024
Thank you for your review and feedback about the quality of the water in the swimming pool. Maintenance routinely inspect the pool and quality levels, we will pass on this feedback to our Maintenance Team.

8/10 Good

Ria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was accessible to shopping malls and other tourist spots. The staff was friendly. The pool was great. The place was clean but you can tell that it is already old. The bath tub was small and the television did not have access to other networks like Netflix etc. No bath robe and bedroom slippers unlike in other hotels. I think with a little renovation/upgrade on furniture, the place will be more beautiful.
Stayed 2 nights in Jan 2024
Response from Assistant Manager on 8 Jan 2024
Hi Ria Thank you for your review. We are delighted to know that you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

10/10 Excellent

Marlies Elizabeth

Stayed 8 nights in Dec 2023
Response from Assistant Manager on 9 Jan 2024
Hi Marlies, Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

8/10 Good

Naomi

Stayed 4 nights in Dec 2023
Response from Assistant Manager on 8 Jan 2024
Hi Naomi, Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect 100 percent
Stayed 5 nights in Dec 2023
Response from Assistant Manager on 31 Dec 2023
Hi David, Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Rong, Portland

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Good location, but dated
Stayed 3 nights in Dec 2023
Response from Royal On The Park on 5 Jan 2024
Dear Rong, Thank you for your feedback and we hope you enjoyed your stay.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a general classy feel about it the moment you arrive. Room very good with a view of the city botanical gardens
Stayed 1 night in Dec 2023
Response from Assistant Manager on 30 Dec 2023
Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Merv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the walking access to parks and the mall. Didnt like cold fried eggs from the breakfast bar.
Stayed 2 nights in Dec 2023
Response from Assistant Manager on 30 Dec 2023
Hi Merv, Thank you for your review. We are delighted to know that you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

10/10 Excellent

Richard, Bognor Regis

Stayed 1 night in Dec 2023
Response from Assistant Manager on 30 Dec 2023
Hi Richard, Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Assistant Manager on 30 Dec 2023
Thank you for your review. We hope you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

10/10 Excellent

Anne-Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Dec 2023
Response from Assistant Manager on 24 Dec 2023
Hi Anne-Maree Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Assistant Manager on 21 Dec 2023
Hi Christina, Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

6/10 Okay

Angeline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Assistant Manager on 21 Dec 2023
Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon

10/10 Excellent

William J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at the Royal on the Park
Stayed here overnight on a trip up the coast. Nice location next to the botanical gardens. There was a market there that was interesting and we walked across the pedestrian bridge. Later on we walked downtown to a Christmas event at the capitol building that was great. The hotel is nice and the room was clean and spacious.
Stayed 1 night in Dec 2023
Response from Assistant Manager on 20 Dec 2023
Hi William, Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally enjoyed our stay, very friendly helpful staff, large room comfy bed , easy access to the River stage .We will be back
Stayed 1 night in Dec 2023
Response from Assistant Manager on 18 Dec 2023
Hi Jodie,Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

10/10 Excellent

Robert

Stayed 7 nights in Dec 2023
Response from Assistant Manager on 18 Dec 2023
Hi Robert, Thank you for choosing the Royal on the Park Hotel & Suites for your recent stay in Brisbane. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old-school hotel vibe which leaves hipster hotels in the shade. Royal on the Park is in a lovely location and as a solo female traveler I’ve felt safe and comfortable every time I’ve stayed there.
Stayed 2 nights in Dec 2023
Response from Assistant Manager on 11 Dec 2023
Hi Joanna, Thank you for an amazing review. We are delighted to hear you had a great stay with us at Royal on the Park Hotel & Suites. We look forward to welcoming you back next time you are visiting Brisbane.