Exterior

Reviews of The Old Ship Hotel

4 out of 5
The Old Ship Hotel
Kings Road, Brighton, England

Reviews

8.0

Very good

Rating 10 - Excellent. 378 out of 1015 reviews" "
Rating 8 - Good. 358 out of 1015 reviews" "
Rating 6 - Okay. 149 out of 1015 reviews" "
Rating 4 - Poor. 65 out of 1015 reviews" "
Rating 2 - Terrible. 65 out of 1015 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Firstly the hotel was nice and clean and the gentleman that served me during check in was very nice and informative. The lady during check out was smiley friendly and all round seemed to be a lovely lady and I couldn’t fault the 2 minute interaction I had with her…definitely made a lovely start to my day. Only issue was the parking. When booking it stated there was parking available when I questioned it during check in I was informed that there was limited spaces and all had been booked which meant I had to spend an extra £40 for the lanes car park but understanding that it wasn’t the staffs fault at all I didn’t moan however more spaces would be lovely. Apart from that I couldn’t fault the room, service or facilities. Would potentially stay again :)
Stayed 1 night in Mar 2024

8/10 Good

Gillian

Liked: Cleanliness, staff & service
Very convenient location. Pleasant reception, nice staff. Comfortable room, clean. Hotel needs a revamp, it’s tired, but it’s fine for a stop over. Very good price midweek!
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service
A hotel of real character and charm with an unrivalled history dating back centuries. The staff were all so helpful and ensured that we had a memorable stay. Thank you.
Stayed 1 night in Mar 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
It was a nice hotel but was a bit noisy but that was no fault of their own.
Stayed 2 nights in Mar 2024
Response from NickB on 25 Mar 2024
Dear James,Thank you for taking a moment to share your experience at The Old Ship Hotel.Brighton is such a diverse city, with so many great reasons to visit and we are very lucky with our location that we are right in the heart of it.We hope you visit us again soon.Kind regardsNick BagshawDuty Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 5 nights in Mar 2024
Response from NickB on 24 Mar 2024
Dear Paul,Thank you for sharing this positive review.I am delighted to know you enjoyed your stay with us. We take pride in our level of service, and it is important to us that our guests leave feeling like they had a great experience.We look forward to welcoming you back again soon.Kind regardsNick BagshawDuty Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely very central hotel. All very good and it was a wonderful rate!
Stayed 1 night in Mar 2024
Response from NickB on 23 Mar 2024
Dear Kevin,Thank you so much for your review and for awarding us a five-star rating!It’s fantastic to know that you had a wonderful experience with us.We look forward to welcoming you back to The Old Ship soon.Kind regardsNick BagshawDuty Manager

6/10 Okay

Hayley

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from JB on 22 Mar 2024
We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the hotel was just what we was after it just needed a bit of tlc in the rooms
Stayed 1 night in Mar 2024
Response from NickB on 17 Mar 2024
Dear Sarah,Thank you so much for your feedback.With so many great places to choose from, it’s an honour that you decided to give us a try, and it sounds like we made a great first impression.Plans have been approved by Brighton City Council & various historical trusts for The Old Ship Hotel to undergo a major renovation (full details & dates to be confirmed).I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

10/10 Excellent

May Ling

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel for it’s authentic old s
Stayed 1 night in Mar 2024
Response from NickB on 17 Mar 2024
Dear May Ling,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton. I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

6/10 Okay

Jemma

Travelled with partner
Liked: Staff & service
Staff were friendly, bed was comfortable and hotel was convenient for seafront, bars and restaurants
Stayed 1 night in Mar 2024
Response from NickB on 12 Mar 2024
Dear Jemma,Thank you for your review of our hotel. As a team here at The Old Ship Hotel we do our best to ensure that every guest who stays with us received the best in service. We hope you’ll stop by again soon.Kind regardsNick BagshawDuty Manager

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from NickB on 12 Mar 2024
Dear Caroline,Thank you so much for your feedback.We are delighted to hear that you had a positive experience with us at The Old Ship Brighton. We look forward to welcoming you back again soon.Kind regardsNick BagshawDuty Manager

6/10 Okay

Steve

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not 4 star . Is an aged hotel that desperately requires a makeover. Staff are smart , friendly etc but cleanliness, facilities, decor etc. has all seen better days. Headboards fell off , shower takes 15 minutes to get hot. Beds are rickety .
Stayed 1 night in Mar 2024
Response from JB on 7 Mar 2024
We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

2/10 Terrible

Barbara

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JB on 7 Mar 2024
We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities
good staff, efficient, great place to sit and watch the sea
Response from JB on 5 Mar 2024
Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

8/10 Good

Tim

Stayed 1 night in Feb 2024
Response from JB on 22 Mar 2024
We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

10/10 Excellent

Paul

Liked: Amenities
Everything was excellent and would, most certainly, recommend this hotel.
Stayed 1 night in Feb 2024
Response from JB on 23 Feb 2024
Thank you for taking the time to write your review. My team and I are always grateful when our guests let us know they have enjoyed their stay, after all, that is what we are here to ensure. In such challenging times as we live in, it is great to know that good traditional hospitality is still welcomed and appreciated.Kind Regards Jason Bramwell General Manager

8/10 Good

Ewan, Rye

Travelled with family, Travelled with partner
Liked: Staff & service
Great value, great location right by the pier. Building is 100years and starting to look tired but everything was clean and worked.
Stayed 2 nights in Feb 2024
Response from JB on 16 Feb 2024
We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

10/10 Excellent

Eva

Stayed 1 night in Feb 2024
Response from JB on 22 Mar 2024
Thank you for writing your review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

10/10 Excellent

mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit Brighton every 3 months and I always stay at the old ship hotel as l love every part of my stay the hotel has character charm .the staff are lovely and helpful right across the road from the beach and sea 3 minutes to the pier, super comfy beds always a restful visit thank you so much.
Stayed 3 nights in Feb 2024
Response from NickB on 18 Feb 2024
Dear Mandy,Thank you for the details of your stay at The Old Ship Hotel Brighton. We are always happy to hear from a returning guest to our hotel.We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud … and motivates us at the same time! Thank you.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Had a lovely 2 day break in February very friendly and welcoming staff was upgraded for no reason which was great and given complimentary drinks when finding out it was my partner’s birthday so nice indeed
Stayed 2 nights in Feb 2024
Response from JB on 9 Feb 2024
Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

8/10 Good

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find right on seafront, hard to park nearby but for £25 per night you can pre book to have your car in the hotels garage down the side of building behind locked shutters. Looked up hotel prior and was excited to use the outdoor terrace, see live music but neither of these were there - must be a summer only thing? :( Still, Loved the general feel, spaces, bar etc Fantastic desk staff very attentive and efficient. Sent a message explaining it was partners birthday if anyone could help make a gesture or something as some places do - sadly didnt get a reply. The Room wasn't like the photos which showed bigger room for the booking i made and paid for, so it was a little disappointing to find it was small but it was pleasant enough and spotless ! The bed was very comfortable. Unfortunately both myself and my partner burnt our shoulder/arm on the radiator in the bathroom as it's awkwardly placed I guess and narrow in there? Overall we were comfortable and happy, we only stayed one night so didn't get to Look around the building much but very happy with the ground floor facilities and location is fab
Stayed 1 night in Feb 2024
Response from NickB on 5 Feb 2024
Dear Jo,Thank you for taking the time to review your stay at The Old Ship Hotel. I'm so glad to hear that we were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.The Old Ship is the oldest in Brighton (Est. 1559), we have a long and very interesting history (please ask for a free copy of our history from the reception desk on your next stay with us). We have 154 guest rooms and the majority differ in size and location around the building, we are more than happy to room move guests when we have availability upon request.I am truly sorry to hear that you and your partner were burnt on the hot radiator in the bathroom, I hope you are both ok. I also apologise that we missed your message about your partners birthday, normally we would respond and arrange a little something on arrival for special occasions for our guests. I am pleased that overall you both enjoyed your stay and had a wonderful birthday.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

2/10 Terrible

Steve

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very run down upstairs, a meeting point downstairs for parties
Stayed 1 night in Jan 2024
Response from NickB on 5 Feb 2024
Dear Steve,Thank you for your review.We are very sorry to hear that we fell short of your expectations and that your experience was not a positive one.I can confirm that we intend to do a full refurbishment of the hotel, and as such, a design has been created, and currently, the extensive works are out for tender. The tendering process can be lengthy, and as such, we do not have a definite date of when we will be in a position to confirm a date for the work to begin. The hotel will remain open, and the refurbishment will be done in stages.Perhaps sometime in the future, when the hotel has undergone some refurbishment, you might consider giving us another try.Kind regardsNick BagshawDuty Manager

10/10 Excellent

Randa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NickB on 4 Feb 2024
Dear Randa,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton.Brighton is such a diverse city, with so many great reasons to visit and we are very lucky with our location that we are right in the heart of it.We look forward to seeing you again soon.Kind regardsNick BagshawDuty Manager

10/10 Excellent

Florence

Travelled with partner
Pleasant efficient staff. Rooms clean and good value for money. Our room would have benefited from net curtains at the windows as the windows on that side of the hotel are overlooked.. Otherwise everything very good.
Stayed 1 night in Jan 2024
Response from NickB on 1 Feb 2024
Dear Florence,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton.I have passed the details about nets for the windows to our housekeeping team.We look forward to welcoming you back soon.Kind regardsNick BagshawDuty Manager

10/10 Excellent

Jane

Stayed 2 nights in Jan 2024
Response from JB on 22 Mar 2024
Thank you for writing your review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

8/10 Good

ANDREW

Liked: Cleanliness, staff & service
Old style building, lots of character but modern too
Stayed 1 night in Jan 2024
Response from NickB on 27 Jan 2024
Dear Andrew,Thank you for taking the time to write your review.We are delighted to hear that you had a positive experience with us at The Old Ship Brighton. I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

2/10 Terrible

VICKI

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy hotel, I have pictures of ripped chair in the reception, dirty socks behind the wardrobe, portable heater and cables all across the tiny restaurant amongst others. I will be contacting Expedia for a refund - would never recommend. Website is not a true picture of what the hotel is really like
Stayed 2 nights in Jan 2024
Response from JB on 9 Feb 2024
Thank you for your review of your recent stay with us. We are very sorry to hear that we fell short of your expectations and that your experience was not a positive one.Please know that we take all feedback seriously and are committed to constantly improving our services and facilities. As part of this commitment, we are due to undergo a refurbishment soon to enhance the comfort and quality of our accommodations.We appreciate your honest feedback and hope that you will give us the opportunity to welcome you back in the future to experience our improved facilities.Thank you again for your review.Sincerely, Jason BramwellGeneral Manager

2/10 Terrible

Ngozi

Old hotel so rooms were freezing. Heating did not come on even though apparently someone came to have a look. Breakfast n pool table only good things we liked. Reception staff also lovely.
Stayed 2 nights in Jan 2024
Response from JB on 22 Jan 2024
We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

10/10 Excellent

Noorani

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient for all amenities.Staff very friendly and helpful.
Stayed 1 night in Jan 2024
Response from JB on 8 Jan 2024
Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

8/10 Good

William

Stayed 1 night in Dec 2023
Response from NickB on 30 Dec 2023
Dear William,Thank you for taking the time to review your stay at The Old Ship Hotel. I'm so glad to hear that we were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

6/10 Okay

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy stay
The hotel although a little tired was perfectly comfortable and the staff friendly and efficient. The main problem is the amount of dogs staying there. We were disturbed by a very vocal ‘jappy’ dog, it just wouldn’t stop. Fortunately we went out (it was early evening) and as we passed the door we could hear the poor animal scratching at the door. The owners had obviously left it alone. I do actually like dogs, but there were just so many and the owners seemed to think that everyone would be happy to hear them bark, which the did, frequently in the reception/lounge area. We won’t be returning.
Stayed 2 nights in Dec 2023
Response from NickB on 30 Dec 2023
Dear Carole,Thank you for providing us with your valuable feedback. We apologise that your experience was less than ideal. Being a pet friendly hotel can sometimes bring it's challenges, we do try and encourage our guests with pets to try not leaving their dogs in rooms on their own if possible but as you will appreciate this is not always possible, but once we are made aware of continuous barking we immediately contact the owners who always return to attend to their pets.I do hope that you will consider a return visit when you come back to our wonderful city of Brighton.Kind regardsNick BagshawDuty Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from NickB on 30 Dec 2023
Dear Steven,Thank you for posting your positive review.With so many great places to choose from, it’s an honour that you decided to give us a try, and it sounds like we made a great first impression.We look forward to welcoming you back soon. Kind regardsNick BagshawDuty Manager

6/10 Okay

James

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from NickB on 30 Dec 2023
Dear James,Thank you for your review of our hotel. On behalf of my entire team, I would like to apologise for not exceeding your expectations. Your satisfaction and business is very important to us and we value your feedback.I do hope that you will consider a return visit when you come back to our wonderful city of Brighton.Kind regardsNick BagshawDuty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Friendly service. Excellent Reception
Stayed 3 nights in Dec 2023
Response from NickB on 30 Dec 2023
Dear Reviewer,Thank you for taking the time to review your stay at The Old Ship Hotel. I'm so glad to hear that we were able to make your experience with us a memorable one.We look forward to welcoming you back again soon.Kind regardsNick BagshawDuty Manager

6/10 Okay

STEPHEN

Stayed 1 night in Dec 2023
Response from NickB on 30 Dec 2023
Dear Stephen,Thank you for choosing The Old Ship Hotel. We’re glad to hear that you were satisfied with your experience.We hope you’ll visit us again soon.Kind regardsNick BagshawDuty Manager

8/10 Good

Andrew Slaughter

Stayed 2 nights in Dec 2023
Response from NickB on 30 Dec 2023
Dear Andrew,Thank you for taking a moment to share your experience at The Old Ship Hotel. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton. We look forward to seeing you again soon.Kind regardsNick BagshawDuty Manager

6/10 Okay

Ross

Stayed 1 night in Dec 2023
Response from NickB on 20 Dec 2023
Dear Ross,Thank you for your review and for choosing our hotel.We look forward to seeing you again soon.Kind regardsNick BagshawDuty Manager

4/10 Poor

mary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the decor is very tired ..we had to change rooms as the first room was awful. The sink the bathroom was blocked and the house keeping wasnt great .:our bed looked like it was half made and we only had one set of towels. But the breakfast was very nice .
Stayed 2 nights in Dec 2023
Response from NickB on 20 Dec 2023
Dear Mary,Thank you for your review.We regret that we did not deliver our usual standard of service. Our team here at The Old Ship is committed to providing high-quality customer service to all of our guests.All of our 154 guest rooms have two sets of each towel in the rooms, the second set of towels are located in the wardrobes in every room.I sincerely apologise for the problems you encountered and hope you keep in contact with us so we may be able to improve on your next stay with us.Kind regardsNick BagshawDuty Manager

6/10 Okay

Kevin

Stayed 1 night in Dec 2023
Response from NickB on 19 Dec 2023
Dear Kevin,Thank you for taking a moment to share your experience at The Old Ship Hotel.We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back again soon.Kind regardsNick BagshawDuty Manager

10/10 Excellent

Irene

Stayed 2 nights in Dec 2023
Response from NickB on 18 Dec 2023
Dear Irene,We strive to be able to offer the best possible stay with every guest staying at The Old Ship Hotel and as such it is a pleasure to receive such positive feedback.I do hope that you will consider a return visit when you come back to our wonderful city of Brighton.Kind regardsNick BagshawDuty Manager

8/10 Good

Amanda

Stayed 1 night in Dec 2023
Response from JB on 8 Jan 2024
Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2023
Response from NickB on 17 Dec 2023
Dear Jeremy,Thank you for taking the time to review your stay at The Old Ship Hotel. I'm so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

6/10 Okay

Mark

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from NickB on 16 Dec 2023
Dear Mark,Thank you for posting your positive review. At The Old Ship Hotel, we value your time and always strive to provide fast and efficient service.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from NickB on 15 Dec 2023
Dear Stephen,Thank you so much for your review. With so many great places to choose from, it’s an honour that you decided to give us a try, and it sounds like we made a great first impression. We look forward to welcoming you back again soon. Kind regardsNick BagshawDuty Manager

6/10 Okay

Jeffrey

Stayed 1 night in Dec 2023
Response from NickB on 15 Dec 2023
Dear Jeffrey,Thank you for your review. At The Old Ship Hotel, we work hard to offer high-quality service to every guest.We hope you’ll visit us again soon.Kind regardsNick BagshawDuty Manager

2/10 Terrible

Calvin

Stayed 1 night in Dec 2023
Response from NickB on 15 Dec 2023
Dear Calvin,On behalf of my entire team, I would like to apologise for not exceeding your expectations. Your satisfaction and business is very important to us and we value your feedback.We hope you give us another chance soon, so we can share a more positive experience. Kind regardsNick BagshawDuty Manager

8/10 Good

George

Liked: Cleanliness, staff & service, room comfort
Saturday night in Brighton
Comfortable but a little tired in decor. Only gripe was no tea or coffee making facilities ..
Stayed 1 night in Dec 2023
Response from NickB on 10 Dec 2023
Dear George,Thank you for choosing The Old Ship Hotel. We’re glad to hear that you were satisfied with your experience.All of our 154 guest rooms do have tea and coffee facilities, none of our guest rooms are a standard shape in our 464- year-old historical hotel. The hotel has many quirky features throughout, the majority of guest rooms have the tea facilities on top of side units but some are located underneath in a pull-out draw due to the different furniture required in rooms of an unusual shape.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from NickB on 10 Dec 2023
Dear Paul,Thank you so much for your review. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton. We look forward to welcoming you back again soon. Kind regardsNick BagshawDuty Manager

6/10 Okay

Ross

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from NickB on 10 Dec 2023
Dear Ross,Thank you for taking the time to review your stay at The Old Ship Hotel. I'm so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.We hope you visit us again soon.Kind regardsNick BagshawDuty Manager

10/10 Excellent

Zoe

Stayed 1 night in Nov 2023
Response from NickB on 2 Dec 2023
Dear Zoe,Thank you so much for your great review. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton. I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager