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Reviews of The Grand Brighton

4 out of 5
The Grand Brighton
97-99 King's Road, Brighton, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1043 out of 1549 reviews" "
Rating 8 - Good. 310 out of 1549 reviews" "
Rating 6 - Okay. 115 out of 1549 reviews" "
Rating 4 - Poor. 43 out of 1549 reviews" "
Rating 2 - Terrible. 38 out of 1549 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Grand. Top location, clean rooms and delicious breakfast. Will stay again.

10/10 Excellent

jasmeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large, quiet and clean. Staff were very welcoming.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel nice staff
Stayed 2 nights in Apr 2024

6/10 Okay

Stuart

Travelled with group
VRBO cocked up our original accomadation so had to put us up here as emergency accomadation. It did the job, plus it was free, so
Stayed 1 night in Apr 2024

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff. Room very clean. Centrally located on seafront a short walk to city centre.
Stayed 2 nights in Apr 2024

10/10 Excellent

Petet, Dover

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great breakfast superb accommodation. Great staff. Excellent for my dog.
Stayed 3 nights in Mar 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, amenities
Unfortunately there was nobody to help with bags when arriving at the hotel which meant carrying heavy cases up the entrance stairs ourselves. Staff were lovely although one of the concierge was extremely rude... Will put it down to them having a bad day. Fast easy check in. Reception staff were so helpful and very friendly. Room was slightly underwhelming with a bit of a musty smell. It was an inbound room so unfortunately no views but we knew this upon booking it. Overall it was a good stay but I'm not sure we will be in a hurry to book again
Stayed 1 night in Mar 2024

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room which my husband found very noisy and I asked to be moved and the reception staff where excellent we where moved to another room which was very quiet and he slept a lot better. The bar staff were also very nice they even remembered our drinks order. It’s the little things that make a stay even better. Thankyou.
Stayed 2 nights in Mar 2024
Response from Duty Manager on 26 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

Katarina

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Duty Manager on 26 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

Zachary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Duty Manager on 22 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

Jacqueline

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Duty Manager on 22 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Victorian hotel
Response from Duty Manager on 20 Mar 2024
Thank you for taking the time to let us know your feedback. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Osman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in Mar 2024
Response from Duty Manager on 19 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

LesleyAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Mar 2024
Response from Duty Manager on 19 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel has 2 nice bars where you can go and relax . The rooms are dated but comfortable. The room we had waa quiet apart from screaming kids at 6am in the morning in the corridor outside the room .
Stayed 1 night in Mar 2024
Response from Duty Manager on 19 Mar 2024
Thank you for taking the time to let us know your feedback. I will make sure to pass over your feedback .We hope to welcome you back soon. Kind Regards, Paige

2/10 Terrible

Clare

Stayed 3 nights in Mar 2024

10/10 Excellent

Chas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were clearly well trained in being helpful and friendly. They made our much too short overnight stay really enjoyable. The Grand pricing was also quite reasonable for our Monday night stay, in fact below that of the Hilton, where we usually stay. But may not in future, especially as their wifi is only free when booking through the HHonors website. The Grand's is free. Car parking is really expensive with the Hilton carpark being the nearest charging £36 overnight. But at least it was very secure.
Stayed 1 night in Mar 2024
Response from Duty Manager on 13 Mar 2024
Thank you for taking the time to let us know your feedback. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Steven

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely, grand British seaside hotel, oozing charm and tradition without being stuffy or pretentious. Enjoyed a relaxing weekend here while visiting for a show at the Brighton centre, which is located next door to the hotel
Stayed 2 nights in Mar 2024
Response from Duty Manager on 13 Mar 2024
Thank you for taking the time to let us know your feedback. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Hayley

Stayed 1 night in Mar 2024
Response from Duty Manager on 30 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024
Response from Duty Manager on 26 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location lovely breakfast But very disappointed with our superior room the glass was frosted so we couldn’t see out and felt prison like/claustrophobic I wouldn’t expect that in a standard room ( would of preferred a view of anything than not been able to see out,)
Stayed 1 night in Mar 2024
Response from Duty Manager on 5 Mar 2024
Thank you for taking the time to let us know your feedback. I am sorry to hear you was disappointed with the frosted glass we have this with our inland rooms to stop people from looking in. I will make sure to pass over your feedback to the team regarding this as we are currently going through a refurbishment. Kind Regards, Paige

10/10 Excellent

Fiona, Arundel

Travelled with group
The grand is iconic … but everywhere could do with a bit of TLC it’s all a bit tired and needs a lick of paint. That said, great location and a comfy bed and a proper power shower!
Stayed 1 night in Mar 2024
Response from Duty Manager on 5 Mar 2024
Thank you for taking the time to let us know your feedback. I am pleased you feel we are greatly located. We are currently going through a refurbishment and hope to welcome you back when completed. Kind Regards, Paige

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at The Grand when I’m in Brighton, which is often. Best hotel, beautiful setting and the staff are amazing! Especially the gentlemen that greet you at the door!
Stayed 4 nights in Feb 2024
Response from Duty Manager on 5 Mar 2024
Thank you for taking the time to let us know your feedback. I am pleased we are your go to hotel. I will make sure to pass over your kind words and hope to welcome you back again soon. Kind Regards, Paige

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a real treat to stay at The Grand off-season I’ll look forward to going back in the future.
Stayed 2 nights in Feb 2024
Response from Duty Manager on 1 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Duty Manager on 1 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We have now stayed at the Grand several times, and really like it. The staff are outstanding; cheerful, helpful and polite. This time there were a couple of problems. Minor ones, but worth mentioning. The toilet in our room was faulty and wouldn't flush properly. Also, some the usual items in the breakfast buffet weren't available. No tomatoes, and no vegetarian sausages, two things that we very much enjoy as part of the Grand breakfast. Nevertheless, it is a fine hotel, and we hope to stay there again.
Stayed 1 night in Feb 2024
Response from Duty Manager on 27 Feb 2024
Thank you for taking the time to let us know your feedback, I am glad to hear you are a returning guest!. I will make sure to pass over your feedback to the team to look into. We look forward to your returns. Kind Regards, Paige

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Duty Manager on 1 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn’t do enough. As special mention to the bell-boys who had a smile on their faces at all times
Stayed 2 nights in Feb 2024
Response from Duty Manager on 27 Feb 2024
Thank you for taking the time to let us know your feedback, We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Valerie

Stayed 1 night in Feb 2024
Response from Duty Manager on 22 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hotel regency features the room was clean spacious the staff were absolutely wonderful . In the breakfast room franco was a delight he was cheerful chatty happy helpful all the staff in the hotel go out of there way to help . Only downside is the grand does not include breakfast in there price anymore which is a shame . But apart from that it was a wonderful break loved sitting in the lounge b est hotel .
Stayed 1 night in Feb 2024
Response from Duty Manager on 23 Feb 2024
Thank you for taking the time to let us know your feedback Nicole. I will make sure to pass over your kind words to the team. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Nicole

Travelled with family
Liked: Amenities
The room was perfect for my mother and I the staff were so helpful clean modern room . The breakfast a huge selection. The staff were excellent in the breakfast room the whole team franco was absolutely fantastic with my mum joking cheerful the whole team Thankyou for another wonderful year .
Stayed 2 nights in Feb 2024
Response from Duty Manager on 23 Feb 2024
Thank you for taking the time to let us know your feedback Nicole. I am pleased you and your mum had a wonderful stay and i will make sure to pass over your feedback to the team. We hope to welcome you both back soon. Kind Regards, Paige

4/10 Poor

Victoria

Stayed 1 night in Feb 2024
Response from Duty Manager on 22 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful.
Stayed 1 night in Feb 2024
Response from Duty Manager on 17 Feb 2024
Thank you for taking the time to let us know your feedback Matthew. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing old world opulence, incredible view, brilliant staff… the only thing that wasn’t incredible was the very average breakfast
Stayed 1 night in Feb 2024
Response from Duty Manager on 13 Feb 2024
Thank you for your kind words Dan, I am pleased you had a wonderful stay and enjoyed the views. I will make sure to pass over your feedback to the team. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with outstanding service. Bar area lively and welcoming
Stayed 2 nights in Feb 2024
Response from Duty Manager on 10 Feb 2024
Thank you for taking the time to let us know your feedback Kathy. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good we go back again
Stayed 2 nights in Feb 2024
Response from Duty Manager on 10 Feb 2024
Thank you for taking the time to let us know your feedback Gary. Kind Regards, Paige

8/10 Good

Bev

Stayed 1 night in Feb 2024
Response from Duty Manager on 22 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Nigel

Travelled with partner
Had a great time lovely hotel
Stayed 1 night in Jan 2024
Response from Duty Manager on 6 Feb 2024
Thank you for your feedback Nigel. Kind Regards, Paige

10/10 Excellent

Clare

Stayed 1 night in Feb 2024
Response from Duty Manager on 22 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

8/10 Good

stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Duty Manager on 31 Jan 2024
Thank you for your feedback Stewart. Kind Regards, Paige

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Duty Manager on 30 Jan 2024
Thank you for taking the time to let us know your feedback Natalie. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Paul

Liked: Property conditions & facilities
Amazing
Stayed 1 night in Jan 2024
Response from Duty Manager on 30 Jan 2024
Thank you for taking the time to let us know your feedback Paul. We hope you return soon. Kind Regards, Paige

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant place to stay. The staff make a real effort to be friendly, and the breakfast is excellent, with lots of options including an omelette station (my favourite). This was our second stay at The Grand, and we will be back again in February.
Stayed 1 night in Jan 2024
Response from Duty Manager on 30 Jan 2024
Thank you for taking the time to let us know your feedback John. I am pleased you had a lovely stay with us and feel our staff make great effort. I will make sure to pass over your kind words to our breakfast team. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand is the place to stay in Brighton A beautiful hotel
Stayed 1 night in Jan 2024
Response from Duty Manager on 30 Jan 2024
Thank you for taking the time to let us know your feedback Rebecca. We hope you return soon. Kind Regards, Paige

2/10 Terrible

FEDAA, Anaheim

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Jan 2024
Response from Duty Manager on 30 Jan 2024
Thank you for taking the time to let us know your feedback Fedaa. We hope you return soon. Kind Regards, Paige

8/10 Good

Iain, Morden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old bit of class
Stayed 1 night in Jan 2024
Response from Duty Manager on 26 Jan 2024
Thank you for taking the time to let us know your feedback Iain. Kind Regards, Paige

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Always wanted to stay at the Grand and yes, it was a lovely experience. Whilst the traditional look and original features are truly impressive, I did feel the hotel needed refreshing in places. In particular the room wasn't anything special, there were no refreshments available. The bar downstairs however was great, with cocktails aplenty
Stayed 1 night in Dec 2023
Response from Duty Manager on 26 Jan 2024
Thank you for taking the time to let us know your feedback Donna. I will make sure to pass over your feedback to the team. We are currently going though a refurbishment at this moment in time. I am pleased you enjoyed our main lobby area/ bar. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

Gordon

Liked: Property conditions & facilities, room comfort
Noisy room.
Our stay at The Grand was a little disappointing. The room was comfortable but when we were trying to get to sleep at night we couldn't because of a constant hum from a ventilation outlet just outside our window. We called reception at 2am, the night porter allowed us to sleep in a different room which was much quieter but also quite chilly. It was also on a different floor so the walk there and back without slippers was not ideal. I would have expected a night at The Grand to be better than this.
Stayed 1 night in Jan 2024
Response from Duty Manager on 20 Jan 2024
Thank you for taking the time to let us know your feedback. I am sorry for the way you feel regarding your night sleep. I will make sure to pass over to your feedback to look into. We hope this doesn't stop you from revisiting us in the future. Kind Regards, Paige