All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We had a quick change of plans and had to check out a night early. In our rush we missed picking up one of my 4 year olds soft toys. The park was able to find and mail back the little toy quickly and with no fuss. Thankyou for going above and beyond to ensure my little girl got her much loved puppy back. Very clean, would recommend
Emma
Stayed 2 nights in Mar 2022
Response from Tash on 4 Apr 2022
Thank you for your feedback and we are happy to hear your daughter had now been reunited with her puppy.
6/10 Okay
Anthony
Travelled with group
28 Mar 2022
Liked: Cleanliness
The property was clean but a little run down. It is a long way from Bright, not just a stroll.
Anthony
Stayed 2 nights in Mar 2022
Response from Tash on 29 Mar 2022
We are 4km from the centre of Bright and this is shown on the location tab of your booking search engine. We are happy you found the property clean, you may have noticed we are currently in the process of upgrading the facilities.
The owners of the property especially Tracy were a pleasure to deal with and send above and beyond to ensure my family and me had the best holiday we could.
I highly recommend staying here
Dean
Stayed 3 nights in Jan 2022
Response from Tash on 19 Jan 2022
Thank you for your feedback Dean. We are so happy you enjoyed your stay.
The hosts were so lovely and hospitable particularly given lockdown circumstances. We will definitely be visiting again when we can! Beautiful place to visit and accommodation was great with everything we needed as a young family.
Georgie
Stayed 3 nights in Aug 2021
Response from Tash on 23 Aug 2021
Thank you for your feedback Georgie. We hope to see you in the park again soon
It is good in terms of the cost, location and condition.
Fengling
Stayed 2 nights in Apr 2021
Response from Tracey on 7 May 2021
Thank you for your feedback, we're glad you enjoyed your stay.
4/10 Poor
Verified traveller
Travelled with partner
4 May 2021
Disliked: Property conditions & facilities
No hot water on one morning poor communication alternatives offered after going to the office all not good. Heating was insufficient for autumn weather do not want to stay there in winter.
Verified traveller
Stayed 2 nights in Apr 2021
Response from Tracey on 4 May 2021
Hi Rudolf,
We did apologise about the lack of hot water which was rectified within the hour and we are sorry you didn't accept our offer of a free upgrade, a full refund or assistance sourcing alternate accommodation. Also, the reverse cycle air-conditioning units are new so you may have set it incorrectly, it is always advisable to address these concerns during your stay.
6/10 Okay
Verified traveller
Travelled with partner
24 Apr 2021
Liked: Cleanliness
Disliked: Property conditions & facilities
Heating wasnt strong enough
Mouse or rat scraping noise in bedroom wardrobe during the night
Verified traveller
Stayed 3 nights in Apr 2021
Response from Tracey on 24 Apr 2021
Thank you for your feedback,
It is always helpful for yourself and future guests if we can address your concerns during our stay. The air conditioner has since been replaced and the offending noise maker removed.
It was a lovely clean comfortable cabin, with all we needed, The staff were friendly and helpful. The amenities were all clean. A very c o mfortable and enjoyable stay
Verified traveller
Stayed 3 nights in Apr 2021
Response from Tracey on 19 Apr 2021
Thank you so much, we're glad you enjoyed your stay
We absolutely loved staying here. The property was so clean and the kids absolutely loved the pool. The staff were so friendly - overall it was such a wonderful stay!
Verified traveller
Stayed 2 nights in Jan 2021
Response from Tracey on 20 Jan 2021
Thank so much for your feedback, we're so glad you enjoyed your stay.
6/10 Okay
Kylie
Travelled with family
15 Jan 2021
Liked: Cleanliness
The park was a dated but clean. The cabin we were in was a little on the small side for a family of 4 (kids 11 & 8). Kids enjoyed the pool
Overall good to stay , but the beds for three kids very squeezed . And if four kids that room is very squeezed , it can be looks more bigger if they use sliding door rather door on hinges .
Very clean and well kept cabin, great facilities outside also with bbq and ball. Great customer service
Verified traveller
Stayed 1 night in Nov 2019
Response from Tash on 22 Nov 2019
Thank you for your feed back, we are glad you enjoyed your stay.
6/10 Okay
Cup, Melbourne
Travelled with family
5 Nov 2019
Liked: Staff & service
Staff were lovely.
Cabins were clean.
Unfortunately sound is an issue. You can hear everything from the neighboring cabins, including them speaking, moving chairs, closing doors etc.
Cup
Stayed 4 nights in Oct 2019
Response from Tash on 7 Nov 2019
Thank you for your feedback.We do have helpful and happy staff and we pride ourselves in the cleanliness of the cabins. Unfortunately in an accommodation park eliminating all exterior noise is near impossible but if you spoke to us at the time of your stay and we found your neighbours noise excessive we could have tried to reduce some of the noise.
Cabin was great and child friendly. Only issue was with pre-authorisation, aside from my experience, it takes some time after your stay (minimum 2 days) for the pre-authorisation to be released when other places release on the day you leave
Verified traveller
Stayed 2 nights in Aug 2019
Response from The BAP Team on 3 Sept 2019
We are glad you found the cabin suitable and comfortable for your needs. Cabins need to be inspected before the pre-authorisation can be released and this is not always possible on departure date.
Cleanliness was excellent.
Access to internet & wifi was below standard.
Verified traveller
Stayed 3 nights in Jan 2019
Response from Tracey on 29 Jan 2019
Thank you for your feedback.
With the current installation of the NBN, we can only hope (and pray) that our internet service and wifi will be dramatically improved.
Fell down veranda steps as it was hard to see where step finished. Needs a coloured strip on edge of top step. Otherwise a very nice place to stay.
Verified traveller
Stayed 1 night in Nov 2018
Response from Tracey on 30 Nov 2018
Please contact me personally regarding your review - incidents in our park are taken quite seriously. I'm sorry you didn't alert us to the incident during your stay and hope you enjoyed your stay otherwise.
Beautiful value worthy cottage eith amazing view.
Good hospitality by staff.
Great location
Suman
Stayed 1 night in Aug 2018
Response from Tracey on 14 Aug 2018
Thanks Suman,
We're glad you enjoyed your stay.
6/10 Okay
Verified traveller
22 July 2018
Liked: Staff & service
not enough space for 4 people and not realy comfortable. i wish there were more space like other caravan park that i have been to.
2.5 rating out of 5 (for the
Verified traveller
Stayed 2 nights in Jul 2018
Response from Tracey on 25 July 2018
Thank you for your feedback.
We do have more spacious cabins and villas that comfortably accommodate 6 adults available at our park. Please don't hesitate to ask about them next time you're in Bright.
Our cabin was very small, would recommend having no more than two people stay at a time. Another downer was the hot water ran out every morning. On the plus side it was very quite and the staff were easy to deal with.
Verified traveller
Stayed 4 nights in Jul 2018
Response from Tracey on 17 July 2018
Thanks for your feedback. As you have chosen to remain anonymous, I can't comment on your cabin - long, hot showers are very tempting in the cold of winter but luckily our hot water services do recover quickly :)
Great accommodation. Fantastic hosts that aim to please.
Only negative? would be a draught in room but considering it was a cabin, budget, with nights in the negatives, that’s very minor. I highly recommend this place.
I would certainly return.
Tristan
Stayed 3 nights in Jun 2018
Response from Jodi on 6 July 2018
Thanks for your review Tristan, i'm glad you enjoyed your stay. We are experiencing the winter chills at the moment.
Hope to see you again.
Noisy air conditioning/heating that was too loud to leave on in cold conditions. Poor water pressure, tiny shower. Cramped space around bed and kitchen table. Over priced for standard presented
Verified traveller
Stayed 2 nights in Apr 2018
Response from The Manager on 15 May 2018
I am sorry that you had a bad experience, unfortunately we cannot control the water pressure as much as we would like to, we are not connected to the water mains so our showers are gravity fed, this means the pressure does suffer during busy times.
We have our air conditioning units serviced regularly and have been progressively replacing them but we do rely on our guest to tell us if there is a problem and we have had no reports.
There is no denying that some of our cabins are compact and we do not pretend otherwise but they all conform to the building regulations.
Can I suggest that in future you come and talk to us about any issues as they occur not just post a review after you leave.
We were heading in from Canberra, so would be arriving quite late. They called up during the day to see when we would likely arrive, it was going to be after their office shut up for the day. They arranged for our key and directions to our cabin to left in an envelope with our name on it.
The cabin was clean and had a working heater and shower and bed, that’s all we required.
Brad
Stayed 2 nights in Oct 2017
Response from Melany on 17 Nov 2017
Thank you Brad, hope you enjoyed your stay with us
My dad and I stayed in a family room (2 small bedrooms, well equipped kitchen, small lounge/dining area & bathroom) on our way to Falls Creek, had everything we needed and was extremely clean
Verified traveller
Stayed 1 night in Aug 2017
Response from Tracey on 7 Sept 2017
Thank you for your feedback, we're very pleased you enjoyed your stay
Check in and out was very easy. Staff very friendly and helpful. The cabin was good. Just enough room for our family of 5. They had a nice play ground which the kids enjoyed.
Enjoyable stay overall.
Verified traveller
Stayed 2 nights in Jul 2017
Response from Tracey on 7 Sept 2017
Thank you for your feedback, we're pleased you enjoyed your stay
Everything was terrible from the first day: the staff were not attentive, there was no connection not that the promised Internet. The house was rented to two families and we were on two cars, but the second car could not be left near the cottage. In the cottage there was no heating and we with the child froze the first 2 days and only on the 3rd we were given a heater.
Good location very nice people easy to deal with clean and very enjoyable stay will definitely be back
Verified traveller
6/10 Okay
sue, victoria
18 Mar 2017
Liked: Staff & service
Served its purpose.
For the $$ we paid I thought it would be something better. It was called a Deluxe cabin and it was far from it. However, it did serve its purpose which was a roof over our heads for the Brighter Days festival. As we were only there to sleep it was ok BUT the size of the bed did not suit as it was a double and it was very uncomfortable in size and comfort. It was clean but for $177 a night I did not think it was worth it. The lady at reception was lovely and helpful and I didn't want to complain as I didn't want to ruin my weekend.
sue
8/10 Good
Verified traveller
1 Sept 2016
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice stay close to bright
Enjoyed bbq area & giant chess board. We had excellent views of the swimming pool & the mountains in the background
We were originally put into a small cabin near the main road. The cabin had been painted 2 weeks prior but the smell was extremely strong so I requested to be moved and we were for an extra cost :-(
I mentioned the price to the front desk but she thought that the price fit the quality of the cabin. I don't think so.
At nearly $200 a night (as we had to pay extra) I expect a comfortable couch, larger TV and breakfast.
Anyway that's my experience. Won't be going back.