The view from your room balcony is beautiful! That is the best part of the stay!
I had several issues:
1. At check in I was not told that your room will only be cleaned/clean towels left if requested. I checked in on a Friday and on Sunday i called the front desk to ask why my room hadn't been cleaned and what's when i found out it needed to be requested! At that time i put in a request for a Monday clean. Monday evening my room still hadn't been cleaned and no clean towels left! I went to the front desk and spoke to the manager. She assured me it would be cleaned before we returned for the evening.
Got back to my room and the trash was gone and clean towels left. No clean sheets, sinks not wiped down, room not vacuumed.
2. Ordered room service (no one delivers, you get a call when it's ready abd pick it up yourself) and an item was left off 1 of the meals. Called the restaurant and had to leave a message. No one called back to correct the issue. I will say the food that we received was amazing!
The most frustrating thing about the whole ordeal is the hotel charges a resort fee, but for what??? They even charge $7 if you drink the bottled water in ypur room!
On a positive note, i was refunded the resort fee for 4 nights and the $10/day parking!