Indoor pool, outdoor pool, pool loungers

Reviews of Chateau On The Lake Resort Spa and Convention Center

4 out of 5
Chateau On The Lake Resort Spa and Convention Center
415 North State Highway 265, Branson, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 755 out of 1374 reviews" "
Rating 8 - Good. 325 out of 1374 reviews" "
Rating 6 - Okay. 160 out of 1374 reviews" "
Rating 4 - Poor. 82 out of 1374 reviews" "
Rating 2 - Terrible. 52 out of 1374 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Heather

Travelled with family
Disliked: Staff & service
Front desk was not prepared for our arrival
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
Dear Heather, I'm very sorry for your poor arrival experience and regret any frustration caused. It was our pleasure hosting you, and we hope to see you again for a flawless experience. Sincerely, John Parker, GM

10/10 Excellent

joann

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was wonderful for our conference, fresh "light breakfast" was yogurt, granola, fresh fruit, and egg sandwiches, or biscuits daily. Beverages throughout the day. Very clean and friendly staff. A most enjoyable stay.
Stayed 4 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear joann, It is wonderful to hear that we provided an enjoyable conference experience! Thank you for taking the time to share the highlights of your stay. We hope to have the opportunity to host you again soon. Best, John Parker, GM

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambience of the place
Stayed 3 nights in Mar 2024
Response from GM on 11 Apr 2024
Dear Patricia, We appreciate your kind review and are glad to know you enjoyed our resort while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, John Parker, GM

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view. Friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear Christy, Thank you for your kind rating! We are delighted to know that our team was able to provide you with an exceptional stay. It was truly a pleasure to have you as our guest, and we would be honored to welcome you back again soon. Best, John Parker, GM

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very friendly. A little pricey. Kids loved it.
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Dear Deanna, Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor our guest experience. I’m glad to hear you enjoyed our friendly service and very nice hotel. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, John Parker, GM

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great views and loved the balcony
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Dear Karen, Thank you for taking the time to reflect on your recent stay with us and for sharing your experience with other travelers. We are pleased to learn that the great views and your balcony were the highlights of your visit. It's great to hear that we were able to provide you with a satisfying stay. We look forward to welcoming you back again in the future. Best, John Parker, GM

2/10 Terrible

Danny

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The w Alls are very thin you can hear all conversations in the hall way and in all rooms around the room. Very short staffed
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Danny, I am sorry to hear that noise pollution disturbed your comfort during your stay. Please accept my apologies for any inconvenience caused. At our hotel, providing our guests with a comfortable and enjoyable stay is our top priority, and we regret that we did not meet your expectations. We appreciate your feedback as it helps us to improve the guest experience. Thank you for taking the time to share your review. Sincerely, John Parker, GM

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Terry, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, John Parker, GM

6/10 Okay

David

Liked: Staff & service
It was a beautiful hotel. Not everything was open and they dont clean or check on the rooms unless you ask. Meaning we ran out of towels and tp
Stayed 7 nights in Mar 2024
Response from GM on 31 Mar 2024
Dear David, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, John Parker, GM

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent retreat option!
Stayed 3 nights in Mar 2024
Response from GM on 31 Mar 2024
Dear Kim, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, John Parker, GM

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from GM on 19 Apr 2024
Dear Jennifer, It's lovely to know you enjoyed your stay. Thank you for your time sharing a review, and we hope to see you again. Best, John Parker, GM

10/10 Excellent

Megan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I slept like a baby on the bed that was in the hotel room , beautiful scenery, so quiet and peaceful I never heard anyone else while we were in our room .
Response from GM on 27 Mar 2024
Dear Megan, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, John Parker, GM

10/10 Excellent

Janet

Stayed 2 nights in Mar 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. So many amenities. And we were upgraded to a suite on the 10th floor which was so kind. We would highly recommend this property.
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Gregory, I’m so glad you enjoyed our resort and amenities! Thank you for your time in reviewing your stay, and we hope to host you again soon for another great guest experience. Best, John Parker, GM

4/10 Poor

LC

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Hot Tub is not a Hot Tub. Jets qont even touch the back and temp was like bath water. Sauna closes at 6pm... Really! Outside of that the stay this far is fine.
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
Dear LC, I’m sorry that you found our amenities underwhelming; please forgive us. Guest satisfaction is our highest priority and I regret that we left you disappointed. Your feedback is appreciated as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, John Parker GM

8/10 Good

Don

Stayed 2 nights in Mar 2024

6/10 Okay

Huimei

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
Dear Huimei, Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon. Sincerely, John Parker GM

6/10 Okay

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was nice, dated but clean. I didn’t like that I had to pay resort fees upon check out, the price per night should be the price per night. Also as a disabled individual, I had to pay $40 to park in a handicapped parking space. You shouldn’t have to pay for parking at this hotel period, disabled or not.
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Dear Mega, Thank you for choosing our resort. We offer various lakeside amenities such as pools, boat docks, tennis courts, and more, which are sustained through our resort fees. Your feedback is highly appreciated and we take it into consideration as we monitor our offerings. We were delighted to have you as our guest and we hope to see you again. Sincerely, John Parker, GM

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on 26 Mar 2024
Dear Leslie, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, John Parker, GM

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was amazing
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
Dear John, Thank you for your high accolades regarding our front desk staff! We loved hosting you and hope to see you in the near future. Best, John Parker, GM

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the beautiful indoor waterfall and the decor was as we were in a lodge in Colorado!
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
Dear Brian, It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area. Best, John Parker, GM

10/10 Excellent

CASSANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Celdon

Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
Dear Laura, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, John Parker, GM

4/10 Poor

Chuck

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was very outdated and needs to be renovated. The hotel needs to have a nightly rate and quit adding all those extra charges, like parking and resort fees.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Chuck, I am sorry to hear that your stay with us was not enjoyable, and that we failed to meet your expectations. We always strive to ensure our guests have a pleasant experience, and it's disappointing to learn that we let you down. I apologize for the shortcomings on our part, and I hope we get an opportunity to make it right and provide you with a better experience in the future. Sincerely, John Parker, GM

8/10 Good

Jordan, republic

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
Dear Jordan, Thank you for your time in sharing your kind review, and please visit us again. Best, John Parker, GM

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Kids loved the saltwater pool
Stayed 2 nights in Mar 2024
Response from GM on 16 Mar 2024
Dear Diana, We appreciate your feedback on your delightful stay, especially knowing you enjoyed relaxing by our refreshing pool! Hosting you was a pleasure, and we look forward to providing you with another opportunity to unwind with us in the near future. Best, John Parker GM

4/10 Poor

Sandra

Travelled with family
Liked: Staff & service, property conditions & facilities
I thought it was terrible that we had to pay to park.It’s not like we were in NYC where parking comes at a premium.I felt like we overpaid for what services we got.
Stayed 2 nights in Mar 2024
Response from GM on 14 Mar 2024
Dear Sandra, We apologize for any frustration you may have experienced regarding our parking fee. We have separate charges for parking to cater to our guests who do not have vehicles. We appreciate your feedback and will consider it while evaluating our guest offerings. We hope you'll return soon. Sincerely, John Parker GM

6/10 Okay

Ginny

Travelled with family
Disliked: Cleanliness, amenities
Chase at the front desk was amazing! Lattes at sweet shoppe were perfection! Both of these people saved me from leaving a terrible review. The restaurant had selective hours and almost told us to go eat elsewhere 30 minutes before they closed. They also provide no room service but state it on the website that they do. Nothing was open past 9pm and the staff could not give us complimentary bottled waters even after 9pm. Rooms didn’t scream clean. They weren’t dirty but not hotel clean. Overall, for what we were paying I wish there hours of restaurants and bars and kid stuff were open longer because you don’t get back from shows until after 9pm so all the amenities are worthless if you dont have access to them.
Stayed 2 nights in Mar 2024
Response from GM on 14 Mar 2024
Dear Ginny, I apologize that you did not perceive us to offer good value, and that our guest services did not meet your expectations. At our establishment, guest satisfaction is of utmost importance, and it is regrettable that we did not make a better impression on you. Your feedback is valuable to us, and we appreciate you taking the time to share your review with us. We will use your feedback to improve our services for future guests. Sincerely, John Parker GM

8/10 Good

Cheryl

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The view from your room balcony is beautiful! That is the best part of the stay! I had several issues: 1. At check in I was not told that your room will only be cleaned/clean towels left if requested. I checked in on a Friday and on Sunday i called the front desk to ask why my room hadn't been cleaned and what's when i found out it needed to be requested! At that time i put in a request for a Monday clean. Monday evening my room still hadn't been cleaned and no clean towels left! I went to the front desk and spoke to the manager. She assured me it would be cleaned before we returned for the evening. Got back to my room and the trash was gone and clean towels left. No clean sheets, sinks not wiped down, room not vacuumed. 2. Ordered room service (no one delivers, you get a call when it's ready abd pick it up yourself) and an item was left off 1 of the meals. Called the restaurant and had to leave a message. No one called back to correct the issue. I will say the food that we received was amazing! The most frustrating thing about the whole ordeal is the hotel charges a resort fee, but for what??? They even charge $7 if you drink the bottled water in ypur room! On a positive note, i was refunded the resort fee for 4 nights and the $10/day parking!
Stayed 3 nights in Mar 2024
Response from GM on 14 Mar 2024
Dear Cheryl, "We offer our sincere apologies for the miscommunication regarding our housekeeping procedures and for the delay in fulfilling your request for a room cleaning service. As guest satisfaction is our top priority, we are sorry that we were not able to leave a better impression on you. We appreciate your valuable feedback and will take it into consideration for future stays. Thank you for taking the time to share your review with us and we hope to host you again. Sincerely, John Parker GM

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! They were all very accommodating and helpful and the place was amazing!
Stayed 2 nights in Mar 2024
Response from GM on 14 Mar 2024
Dear Jim, We are delighted to learn that you had an exceptional experience at the Chateau on the Lake. Please know that it was our pleasure to host you, and we look forward to welcoming you back soon. Thank you for choosing us! Best, John Parker GM

10/10 Excellent

Donna

Stayed 1 night in Mar 2024

10/10 Excellent

JODI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has everything you will need. The location is out of the way if you want to see alot in town.
Stayed 3 nights in Mar 2024
Response from GM on 13 Mar 2024
Dear JODI, It was our pleasure to have you as our guest and we greatly appreciate your kind review. Thank you for choosing to spend your time at our Chateau on the Lake Resort in Branson. Please know that we are always ready and excited to welcome you back whenever you return to the area. Best, John Parker GM

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The multiple onsite dining options and movie room were really nice features
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
Dear Rachel, Our hotel's range of amenities has left a lasting impression on many of our guests, and we are thrilled to hear that you found them exceptional as well. We sincerely appreciate you choosing our hotel, and we hope to have the pleasure of welcoming you back soon! Best, John Parker GM

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the chateau on the lake. Beautiful property.
Stayed 4 nights in Mar 2024
Response from GM on 12 Mar 2024
Dear Colin, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, John Parker GM

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michelle on 16 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tammie, GREENWOOD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very quiet. I was able to go to bed early and was never disturbed once during our stay. Highly recommend for early risers and couples. View was hard to beat as well. Room overlooking the lake was stunning.
Stayed 2 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear Tammie, Thank you so much for taking the time to share your feedback with us! We are so thrilled to hear that you enjoyed your stay and that you would highly recommend our property. We look forward to welcoming you back again for memorable moments. Best, John Parker GM

10/10 Excellent

Adrianne

Stayed 1 night in Mar 2024

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had never stayed there before. Always drove by it on the way to SDC. Rooms were quiet and clean. Maybe it is not for us, I did not see what the $32 site fee got us. And not used to paying to park. The man out front took our bags up and he was nice.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Dear Leslie, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay. We hope this will become the first of many visits. Best, John Parker GM

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained hotel and grounds. Impeccable staff from the door man to registration to the food service staff and bartender. Worth every penny. The only downside I could find were the restoration and spa hours were quite limited.
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear Russell, We appreciate you sharing your experience with us. It's great to hear you enjoyed our beautiful hotel and friendly service! I look forward to sharing your review with the associates who are truly dedicated to every detail of your stay. It was a pleasure to host you; should your travels bring you back to the area, we hope you will think of us. Best, John Parker GM

10/10 Excellent

DANIEL D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. Also if you didn’t want to leave they have everything on site. The staff was also excellent!
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear DANIEL D, Thank you for your kind review. We believe the details do make the trip, and it is our pleasure to go above and beyond for our guests! We enjoyed having you as our guest and hope we can welcome you again soon. Best, John Parker GM

10/10 Excellent

Gina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough good things about the staff. The facility was quiet and made for a comfortable peaceful stay.
Stayed 3 nights in Mar 2024
Response from GM on 10 Mar 2024
Dear Gina, I am delighted to hear from you and learn of the comfort you experienced with us! I sincerely appreciate you taking the time to recognize our friendly staff and the level of service they provide! It was a pleasure to host you; we hope to welcome you back soon. Best, John Parker GM

4/10 Poor

romana

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms need a slot of upgrading. He staff is excellent
Stayed 1 night in Mar 2024
Response from GM on 5 Mar 2024
Dear romana, We apologize for not being able to provide you with a pleasant stay during your recent visit. We value your feedback and will take it into consideration to ensure that our services meet your expectations on your next visit. Thank you for choosing to stay with us. Sincerely, John Parker GM

10/10 Excellent

sheree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michelle on 9 Mar 2024
Thank you Sheree, we are glad that you enjoyed your stay with us.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chateaux is a clean, well-lighted place.
Stayed 1 night in Mar 2024
Response from GM on 5 Mar 2024
Dear Robert, Thank you for recognizing our exceptional housekeeping staff. We enjoyed hosting you and hope to welcome you back soon. Best, John Parker GM

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and relaxing
Stayed 1 night in Feb 2024
Response from GM on 1 Mar 2024
Dear Daniel, Thank you for taking the time to write to us. I am thrilled that you had a comfortable, relaxing stay with us! It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back soon. Best, John Parker GM

10/10 Excellent

Candi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Candi, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, John Parker GM

10/10 Excellent

Frank L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great Valentine's date for us!
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear Frank L, We are thrilled that we provided you with a great Valentine's date stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, John Parker GM