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Reviews of The Swan Hotel

3.5 out of 5
The Swan Hotel
1 Church Street, Bradford-on-Avon, England

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 91 reviews" "
Rating 8 - Good. 38 out of 91 reviews" "
Rating 6 - Okay. 22 out of 91 reviews" "
Rating 4 - Poor. 6 out of 91 reviews" "
Rating 2 - Terrible. 2 out of 91 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of character
Stayed 1 night in Aug 2023

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Karl

Stayed 1 night in Jun 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Getnet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing is good
Stayed 2 nights in May 2023

8/10 Good

Leslie

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2023

6/10 Okay

julia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice clean room and good food , staff were friendly . Unfortunately no hot water on the Sunday morning for the shower or heating in the room and there was heavy snow outside . Lady in reception was very helpful and checked the shower and boiler but with no luck . Have since emailed the manager 4 days ago with no response or acknowledgement of my email Very disappointed

10/10 Excellent

Karl

Stayed 1 night in Nov 2022

10/10 Excellent

Karl

Stayed 1 night in Oct 2022

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Location great but tatty rooms. Overpriced
The town itself is beautiful so worth the visit; the room was pretty basic for £160 per night inc breakfast - just basic decor and nothing like the ones in the pics (far more drab than those - ditto the bathroom) and it was supposed to be a superior double! Also the cold tap on bath just trickled and the tap itself was very loose. The breakfast was not great - first day eggs Benedict was pretty inedible - ( eggs hard, ham tasteless and gristly, hollandaise cold and tasting like from a jar) ); second day sausages were undercooked and beans lukewarm. Service - friendly but pretty slapdash.
Stayed 2 nights in Jul 2022

10/10 Excellent

Anne

Stayed 1 night in Jun 2022

8/10 Good

Robert

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

6/10 Okay

Lynda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms at the back were nice and quiet and the hotel is in the centre of town. Lighting in the pub was very bright.
Stayed 1 night in Feb 2022

4/10 Poor

Peter

Disliked: Amenities, property conditions & facilities
Good location. Room substandard and bathroom awful. Cold and I’ll equipped
Stayed 2 nights in Jan 2022

6/10 Okay

abdul

Stayed 2 nights in Dec 2021

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location
Stayed 1 night, quick and easy check in and out. Free parking always a bonus. Staff were attentive. Clean and tidy room, big TV. Nice experience and a great location for the town.
Stayed 1 night in Dec 2021

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very
Stayed 3 nights in Nov 2021

8/10 Good

luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Bradford upon avon
Great location. Free parking and friendly staff. Bags of charactor in the room but it does have steep stairs and no lift (no problem for us but bear it in mind if it effecrs you). Qiet and comfortable stay. Only negative was very poor water pressure in the shower.
Stayed 1 night in Nov 2021

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Comfortable and friendly
Comfortable and friendly. Good food in the restaurant. Great location
Stayed 2 nights in Oct 2021

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
October short break
Comfortable stay, several choices for cooked breakfast , central & within easy walking distance of cafes, restaurants, lovely walk along the canal, didnt affect our stay as we intended to eat dinner elsewhere but hotel is currently completely closed on Sunday other than breakfast, including bar & reception
Stayed 3 nights in Oct 2021

8/10 Good

Sue

Liked: Cleanliness, staff & service
Everything ok
Good friendly. Everything clean. Room quite small. Shower not very good. One night stay.
Stayed 1 night in Sep 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position
Well positioned Hotel for town and walks, Our room was spacious and appeared to have been recently re-carpeted etc. Thai restaurant good, as well as breakfast although charged extra for glass of milk
Stayed 2 nights in Aug 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to Stay
Great place to stay in the centre of Bradford. Happy helpful staff, clean, modern spacious room and free onsite parking. Will definitely return in the future.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
A well located traditional pub in a pretty town
Stayed 1 night in Jul 2021

6/10 Okay

Danielle

Business traveller
Liked: Staff & service
Just OK
Just OK - it was the day when it was boiling hot and room I was given was small and right at the top of the building, opening the small window made very little difference. The bed and carpets were OK, but everything else was just old and tired - the stairs could have done with a hoover.
Stayed 1 night in Jul 2021

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Good friendly service and made you feel very welcome
Stayed 1 night in Jun 2021

4/10 Poor

Christopher

Travelled with group
Disliked: Staff & service
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Great location good that there was on site parking. All the vivifier spots of Bradford on Avon easy to reach.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Most convenient place
Stayed 1 night in Apr 2021

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort
Lovely hotel with friendly staff but a bit tired
We had an issue when we checked in that Hotels.com had not paid the hotel. They weren't very happy to let us check in but did so in the end. We phoned Hotels.com about 3 hrs after and suddenly the hotel was paid. The hotel is a 14th century hotel so has a lot of charm. However the decor in our bedroom was very tired. The bathroom was big but the shower had very little pressure. It took a long time to wash out the shampoo and conditioner from my hair! We were provided with water, biscuits, tea, coffee and hot chocolate. They left a table of extra condiments in the hallway outside our room which was great as we didn't have to disturb anyone. The breakfast was lovely. They had lots of different cereals, yogurts and jams/marmite for the toast. Our full English breakfast was tasty. We ate in the Thai restaurant on the 1st evening and thoroughly enjoyed it. The service in the restaurant was excellent. All in all we enjoyed our stay but the hotel could do with a lick of paint. Bradford on Avon is a lovely, pretty town for a weekend away. All independent shops and restaurants. We didn't book anywhere the 2nd night and struggled to find anywhere to eat. We did manage to get a table at Il Ponte Italian restaurant which was delicious and the staff were very friendly.
Stayed 2 nights in Oct 2020
Response from Manager on 3 Nov 2020
Thank you so much for your lovely feedback. We do take your constructive criticism and we will make sure we have a look at what can be done. Thank you so much for your kind words about our staff we really do pride ourselves in this. And also thank you for your words about the food. This means so much. We really hope you had an enjoyable weekend and hopefully see you again. Thank you

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
In the centre of town with parking facilities. Close to the train station, 12 minutes to Bath. Nice restaurants in the area. Very old building but needed some TLC. Mixed review of the room. Large bedroom with plenty of space. Looked a bit grubby, probably due to it needing painting and a new carpet. Bed linen and towels spotless. Tea making facilities. Breakfast was ok, didn't eat in the restaurant for dinner. Not a 4* hotel.
Stayed 2 nights in Oct 2020

8/10 Good

Nick

Liked: Cleanliness, staff & service, room comfort
Nearly perfect stay
Top location for exploring Bradford-on-Avon. Staff doing a great job of keeping the place running during these difficult times, customer service really stood out. Superior double room had a comfy four poster bed, large tv with on demand services, and good size bathroom. Kettle provided and well stocked with bottled water, teas, coffee etc. Decent breakfast and enjoyed our Thai dinner too. Main area for improvement was the shower, which we could only get to run lukewarm and with minimal pressure, instructions on the wall didn’t seem to improve the situation.
Stayed 2 nights in Sep 2020

10/10 Excellent

Mr Michael R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Stayed 1 night in Sep 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice enough hotel, terrible wifi
Nice enough hotel but the wifi was non existent throughout the hotel. For me anyway
Stayed 2 nights in Jul 2020

2/10 Terrible

Claire

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay
Over night stay for family party
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved James the landlord. We enjoyed late night chats with him and had some giggles over a few glasses of port in the bar. James went and cut us some complimentary cheese to enjoy with our port! Room was lovely, the four poster bed was so comfortable and pretty. The pub is beautiful, location is on key. Stunning town either he Xmas lights turning on. Thai food was delicious (we had the red and green curry). Lovely fry up with tasty mushrooms! Friendly staff and a relaxed feel.
Stayed 1 night in Nov 2019

6/10 Okay

NJE, NYC

Liked: Cleanliness, staff & service
Disliked: Amenities
It does the job. Clean rooms but tired. Friendly staff. The place needs some investment as it has real potential! Location, central and next to river, is excellent!
Stayed 1 night in Nov 2019

6/10 Okay

christine

Business traveller
Disliked: Cleanliness, property conditions & facilities
Average
WiFi very poor ! Only BBC one on the TV ! Greasy breakfast
Hand drier in Ladies
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The internet was slow or failed to work. I had to cancel my final night because a planned Skype meeting dropped out. I took my laptop to the staircase under the mode and it still didn't work.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Good location, however no staff to welcome or check out at reception, bar closed 10 o'clock on a Sunday night. Rooms good size and comfortable but toilet not cleaned on arrival. It could be nice but ......
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
Disappointed - we've had better at budget hotels. Noisy at night from road and people outside. Bed very uncomfortable and creaky/noisy. Cold water tap not working at all in bath and tiles etc poorly maintained. Would be OK if we paid £120 less, but had expected much more for our money! Breakfast included but staff all new and untrained/being trained on the job and food choices rather boring and bland
Stayed 2 nights in Aug 2019

6/10 Okay

Disappointed, Gloucestershire

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Location was excellent right in the centre of town next to the river. Room was ok and clean , rest of hotel needed TLC. Breakfast was poor
Stayed 1 night in Jul 2019