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Reviews of Bournemouth Carlton Hotel, BW Signature Collection

3 out of 5
Bournemouth Carlton Hotel, BW Signature Collection
East Overcliff, Dorset, Bournemouth, England

Reviews

7.6

Good

Rating 10 - Excellent. 230 out of 881 reviews" "
Rating 8 - Good. 350 out of 881 reviews" "
Rating 6 - Okay. 184 out of 881 reviews" "
Rating 4 - Poor. 75 out of 881 reviews" "
Rating 2 - Terrible. 42 out of 881 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Annabelle

Stayed 1 night in Feb 2024

8/10 Good

Kenneth

Stayed 2 nights in Jan 2024
Response from Guest Relations on 31 Jan 2024
Dear KennethThank you for for your feedback regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.Yours sincerely,

8/10 Good

Jacqueline

Travelled with family
The staff were all delightful and made us feel very welcome.. Excellent location, overlooking the sea. The building is being refurbished in easy stages..
Stayed 3 nights in Jan 2024
Response from sue on 21 Feb 2024
Good afternoon,thank you for leaving a review. We are pleased to hear that you enjoyed your stay here at the Bournemouth Carlton Hotel.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carlton hotel.
The staff were very helpful when dealing with a minor issue with our room.
Stayed 2 nights in Dec 2023
Response from Joey on 29 Feb 2024
Dear Jason,Thank you for for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand. Yours sincerely,The Bournemouth Carlton Hotel

8/10 Good

Geoff

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family time in b’mouth
The hotel is very comfortable, albeit a little tired. The rooms were fine, very large.. not many facilities in the room but ample..the hotel was very hot inside which was a bit uncomfortable.. staff very friendly but they did make a few mistakes on billing etc, however these were quickly rectified. Gym facilities were nice as were the pools.. food served was of good quality but obviously hotel prices. I’d certainly use this hotel again.. good tea making stuff in the room, but I’d have liked a small fridge.. shower facilities were good although in my room it was a bit difficult to turn the shower full off..
Stayed 2 nights in Dec 2023

6/10 Okay

Katrina

Travelled with family
Disliked: Property conditions & facilities, room comfort
Pleasant enough stay
The suite we had was huge, so no complaints regarding space. It did, however, have a moth problem! We wondered why a mini fridge had been put on the carpet, next to the door, as it was out of place. Well my daughter went to put some drinks in it & came back screaming about flying bugs. I went to see & found lots of baby moths moving around. I moved the fridge & it had been covering a large moth eaten patch of carpet! I managed to 'get rid' of all the moths! When I discussed it with the lady on reception she seemed oblivious to the situation. Considering the size of the damaged piece of carpet, the issue had been there for a long time! Aside from that, the whole room could benefit from being redecorated & the mattresses were rock hard, but the bathroom was lovely & we had a wonderful seaview. Breakfast was ok, but I'm glad it was included in the price as it wasn't worth what was charged. One very good point though was about the lack of noise! There were 2 Christmas parties being held on both nights of our stay & we didn't hear a peep from any of them! We were on the 3rd floor, right by the lift, but still we didn't hear any music or anyone staggering to bed, which makes me think they purposely put us away from any party goers that may have been staying in the hotel! The hotel pool, albeit small, was lovely & warm & my daughter thoroughly enjoyed the time we spent in it! Overall I would stay here again, just not in that suite & I wouldn't bother with breakfast!
Stayed 2 nights in Dec 2023

8/10 Good

k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Had a great time at this lovely hotel. Ok maybe needs a little update but the place is charming. The staff are so friendly and welcoming and work hard to make your stay a great experience. The breakfast was great and such a variety. Will definitely be staying again. Thanks so much.
Stayed 2 nights in Dec 2023

10/10 Excellent

Derwent

Stayed 2 nights in Dec 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Billy

Stayed 1 night in Oct 2023

8/10 Good

Susan

Liked: Staff & service, room comfort
Bedroom
Bedroom lovely size and comfortable- probably not spotless but bed was crisp and clean.
Stayed 3 nights in Oct 2023

10/10 Excellent

JULIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way. Staff, room, service, facilities, all perfect.
Stayed 4 nights in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Really lovely hotel, perfect stay!
The hotel was lovely. We had a nice big room, with a beautiful seaview. The bed was very comfortable & we had breakfast brought to the room, which was a lovely start to our day. We used the swimming pool, which was warm. The swimming pool area was very run down, lots of chipped paint, but the area was useable. Really lovely stay, will be staying again later in the year.
Stayed 1 night in Sep 2023

10/10 Excellent

jill

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, quiet stay and friendly staff
Stayed 1 night in Sep 2023
Response from sue on 25 Sept 2023
Good afternoon,thank you for leaving a review, we are happy to hear that you enjoyed your stay, and look forward to seeing you again soon

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor pool and closeness to city centre a big plus..always like the rooms, and the breakfast
Stayed 3 nights in Sep 2023
Response from sue on 25 Sept 2023
Good afternoon,thank you for your kind review, we look forward to welcoming you again soon .

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very nice but a bit scruffy in the bedrooms
Bedroom was beautiful because of the view of the sea, the balconey, the size of the rooms, they were huge because we were in a suite and even the bathroom was huge. For the price I was suprised how scruffy the carpets, paintwork soap dispensers were and the inside pool and jacuzzi were closed. Staff were really lovely both on reception and int he restaurant. Would recommend new carpets in the bedrooms and a quick paintjob on the doors to make it value for money..
Stayed 1 night in Sep 2023
Response from sue on 25 Sept 2023
Good afternoon,thank you for leaving your review .I have passed your comments onto our general manager and the team

10/10 Excellent

Leigh

Stayed 1 night in Sep 2023
Response from sue on 26 Sept 2023
Good afternoon,thank you for your review, glad to hear that you enjoyed your stay. We hope to welcome you back soon here at the Bournemouth Carlton Hotel

2/10 Terrible

Robert

Stayed 1 night in Sep 2023

6/10 Okay

Craig

Travelled with family
Disliked: Staff & service
Ok, but need work in the hotel
Weather and location were great, our booking wasnt in their computer records, so the romm wasnt ready until late. Very long queue at reception and seemed under staffed. The place needs a lot of TLC. The breakfast was good.
Stayed 1 night in Sep 2023

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is tired and in need of renovation. Old tired hotel room furniture, carpets, walls and ceilings cracked. £20 a night to park. Not a great stay.
Stayed 3 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disappointing. Main pool closed .
The outdoor pool was closed for our entire stay - which was extremely disappointing as this was the main reason for choosing this hotel. Indoor pool was only open for half our stay as well.
Stayed 4 nights in Aug 2023

8/10 Good

Christelle

Stayed 2 nights in Jul 2023

4/10 Poor

Sonjeet

Disliked: Property conditions & facilities
The hotel is big and spacious but it is a bit old hotel Breakfast was ok but it is very close to pier and close to local shops and food restaurants
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
We were very dissapointed with this hotel .curtains were threadbare .furniture was old and shabby.carpets a little dirty .common areas filthy unkept .staircases were so dusty and dirty .bathroom very dated and patched up.shabby gym .outdoor pool was out of action the whole stay and the jaccusi wasnt working sunday .all a little sad as we chose the carlton for the swimming facilities.
Stayed 3 nights in Aug 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Amenities
Parking was easy, with enough parking spaces, £10 a day was more than expected. reception was informative and pleasant. Having a lift in the hotel made it easy to get to our room with luggage. We were very happy with our room which was the superior room with sea view overlooking the outdoor pool. Breakfast was tasty with a relaxing atmosphere, and staff happy to help with any inquiries. Clean and tidy all around building. A nice all around experience.
Stayed 3 nights in Aug 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
terrible hotel. won’t be going back
Stayed 3 nights in Aug 2023

6/10 Okay

Mirella

Travelled with family
It was an okay stay. The rooms a bit outdated. The swimming pool a little dirty. We stayed in a family room and there wasn’t any lift going there so had to use the stairs with buggy, bags, kids. Was not convenient.
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing, the breakfast is Varied and very tasty. The rooms are comfortable, the staff are very helpful and the facilities are excellent
Stayed 1 night in Aug 2023

8/10 Good

Lesley

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023

10/10 Excellent

Cherish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is top-notch.
Stayed 2 nights in Jul 2023
Response from sue on 3 Aug 2023
good afternoon,thank you for your review. we look forward to welcoming you again soon here at the Bournemouth Carlton Hotel

8/10 Good

Maria

Very friendly staff food was very good good location swimming pool lovely and warm
Stayed 2 nights in Jul 2023
Response from Ellie on 29 July 2023
Thank you for your review and score. We hope to see you again!

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from sue on 17 July 2023
Good afternoon,thank you for your score, we hope to see you again soon at the Bournemouth Carlton Hotel

4/10 Poor

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower!! Main shower from wall to have warm water after two minutes it would stop! Unable to use!!! Hand shower unable to keep at a constant temperature cold or scolding. Unable to Shower !! Not happy.
Stayed 1 night in Jul 2023
Response from sue on 17 July 2023
Good afternoon,We are sorry that you incurred these problems , and have notified the relevant department.kind regards,reception team

8/10 Good

Robert

Liked: Staff & service, room comfort
Restaurant excellent food and service. Check in before 4pm impossible. Bathroom nice but shower head blocked, about 4minute jets - CLEAN! Decalsify. Black mould in bath sealant. A spray of bleach daily and it will be gone. Other than that a very pleasant stay.
Stayed 2 nights in Jul 2023
Response from sue on 17 July 2023
Good afternoon,I have passed your comments onto the relevant departments, apologies for your inconvenience,kind regardsreception team

6/10 Okay

Trevor

Liked: Cleanliness
Disliked: Property conditions & facilities
Honest Opinion
Staff were helpful, but hotel is starting to looks its age. Rooms basic but clean, furniture and bathroom looking very tired and could do with a refurb/upgrade.
Stayed 1 night in Jun 2023
Response from sue on 17 July 2023
Good afternoon,thank you for your review.We do appreciate your feedback and we are looking into this at present,kind regards

8/10 Good

Anna

Liked: Cleanliness, staff & service
Rooms sre but tired and need some tlc, but overall pleasant stay. Only downsize - price of parking, which is very high and not free for guest.
Stayed 2 nights in Jul 2023
Response from Guest Relations on 17 July 2023
Dear Anna,Thank you for your review concerning your recent stay with us.I am very pleased to hear that you enjoyed your stay with us and will pass your feedback on to our team. We value your feedback and will work hard to improve in the areas identified. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Yours Sincerely,

6/10 Okay

Louisa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations on 17 July 2023
Dear,Thank you for your review concerning your recent stay with us.I am very pleased to hear that you enjoyed your stay with us and will pass your feedback on to our team. We value your feedback. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Yours Sincerely,

6/10 Okay

ABBAS

Stayed 2 nights in Jun 2023
Response from reception on 6 July 2023
thank you for taking the time to respond to our survey much appreciated it. Looking forward to seeing you all again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Dog friendly stay
Hotel rooms need updating for the price we paid. Low water pressure on the shower, broken bathroom tiles, air con wasn't very cool. The sauna was out of order. The staff are a credit to the hotel. They were lovely and accommodating to our dog. Would stay again.
Stayed 2 nights in Jun 2023
Response from reception on 6 July 2023
Thank you for taking the time to respond to the survey, much appreciated. I must say I'm incredibly proud of all our staff, I'm glad they are polite and friendly towards all our guests especially our furry ones. Looking forward to seeing you all again in the near future.

6/10 Okay

Kuldeep singh

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Relations on 17 July 2023
Dear Kuldeep,Thank you for your review concerning your recent stay with us.I am very pleased to hear that you enjoyed your stay with us and will pass your feedback on to our team. We value your feedback. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Yours Sincerely,

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very polite and helpful
Stayed 2 nights in Jun 2023
Response from reception on 6 July 2023
many thanks for the response to the survey. I'm glad our staff are polite and helpful. Looking forward to seeing you again soon.

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from reception on 28 June 2023
many thanks for you high score, much appreciated. hopefully we will see you again.

6/10 Okay

Linda

Travelled with group
Liked: Staff & service
The room was large, beds comfortable, however there was confetti on the floor obviously from the previous guests. A rip in the wallpaper on the wall. I didn’t complain as 49 years ago I worked in this hotel as a chambermaid, so didn’t want to get anyone into trouble. It’s not changed much since then ☺️, 5 star then, now 3 Could do with a bit of modernisation. Staff were lovely
Stayed 1 night in Jun 2023
Response from reception on 28 June 2023
We appreciate the time you've taken to complete the on line survey. Hopefully we will see you again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Amazing staff and dedicated service. Would definitely return.
Stayed 1 night in Jun 2023

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 4 nights in Jun 2023
Response from reception on 21 June 2023
Thank you for responding to our survey, the feed back is most welcome, hopefully we will see you again.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from reception on 20 June 2023
many thanks for taking part in our survey. so glad you enjoyed your stay with us. Looking forward to seeing you again in the near future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely 3 nights. Weather amazing, pool and spa great. Our room 313 was big with amazing views. A fridge was an added bonus.
Stayed 3 nights in Jun 2023
Response from reception on 20 June 2023
many thanks for responding to the survey, so glad you enjoyed your stay with us. Hopefully we will see you again in the near future.