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Reviews of Metropole Katoomba

3.5 out of 5
Metropole Katoomba
11-15 Gang Gang Street, Katoomba, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 276 out of 725 reviews" "
Rating 8 - Good. 324 out of 725 reviews" "
Rating 6 - Okay. 86 out of 725 reviews" "
Rating 4 - Poor. 31 out of 725 reviews" "
Rating 2 - Terrible. 8 out of 725 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Bertwald

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The place was clean and tidy. I booked 2 rooms about 3 months back and we were allocated on the ground and second floor, I asked if we could have adjacent rooms and was told that all the other rooms were booked inspite of the vacancy sign being displayed. The games room was leaking due to the rain.
Stayed 2 nights in Apr 2024
Response from Jack on 11 Apr 2024
Dear Bertwald,Thank you for taking the time to leave us a review of your stay. We apologize that we were unable to grant your request for your rooms to be adjacent during your stay unfortunately for these dates of your stay as we had very limited availability.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm in a convenient location meets modern accommodation and friendly service. Great value for a room with ensuite near the town centre with a full cooked breakfast available downstairs.
Stayed 2 nights in Mar 2024
Response from Jack on 31 Mar 2024
Dear Daniel,Thank you very much for leaving us a generous review and rating of your stay with us. We are glad that you enjoyed the delicious hot breakfast in the morning.We look forward to welcoming you back to stay with us again.

8/10 Good

Guy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm, very conveniently located for the railway station.
Stayed 2 nights in Mar 2024
Response from Metropole Guesthouse Team on 6 Mar 2024
Thank you for your review, we are glad that you enjoyed your stay with us

10/10 Excellent

Asha Priyadarshini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Metropole Guesthouse Team on 6 Mar 2024
Thank you for the great score, we hope that you come back and visit us again!

10/10 Excellent

Anastasiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless check in. Thank you
Stayed 1 night in Feb 2024
Response from Reception on 6 Feb 2024
Dear Anastasiya,Thank you for taking the time to leave a beautiful review! We hope to welcome you back again somedayKind regards

10/10 Excellent

Delwynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Second visit to Metropole. The staff are lovely and the hotel is great value for money. I highly recommend the breakfast - best hotel breakfast I've ever had. The common areas are beautifully decorated. The rooms are a little basic but very clean & comfortable.
Stayed 2 nights in Jan 2024
Response from Reservations on 10 Jan 2024
Dear Delwynne,Thank you for leaving such a positive review of your stay. We are glad to hear of your comfort in our establishment and we hope to see you stay with us once againKind regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid and save your money
The Metropole Guest House Pros - Near Katoomba train station. Cons - Unprofessional reception, Old and run down building, Elevator out of service, Spider webs in every corner of the room, When checked-in the room i noticed the Towel were dirty and used, Shampoo dispenser were empty, Kept waking up from sound of train station no noise isolation, Light enters the room from below the door and curtains Couldn't have a good night sleep.
Stayed 2 nights in Jan 2024
Response from Reservations on 10 Jan 2024
Dear Abdullah,We are sorry to hear of your experience with us. Thank you for taking the time to leave feedback of your stay, as it helps us improve our service. We hope to see you stay with us again under better conditionsKind regards

10/10 Excellent

Mayra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really vintage place, perfect for pictures and good location. Staff really friendly and welcoming.
Stayed 1 night in Dec 2023
Response from Reception on 5 Jan 2024
Dear Mayra.Thank you for leaving us a generous rating and review of your stay with us at the Metropole Guesthouse.We look forward to welcoming you back to stay with us again.

10/10 Excellent

Nigel, Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Just outside the railway station, a period property, well maintained with friendly staff.
Stayed 3 nights in Dec 2023
Response from Reception on 5 Jan 2024
Dear Nigel,Thank you for leaving us a generous rating and review of your stay with us at the Metropole Guesthouse

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel
Conveniently located near Train statio and shops and eateries. Had a refurbished room which was very nice but did not have anywhere to hang clothes either in room or bathroom. Also there was no chair in the room. The bed was very comfortable
Stayed 1 night in Dec 2023
Response from Reception on 5 Jan 2024
Dear Guest,Thank you for leaving us a generous rating and review of your stay.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 4 night
Stayed 4 nights in Dec 2023
Response from Reception on 5 Jan 2024
Dear Andrew,Thank you for leaving us a generous rating and review of your stay.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
A quaint and relaxing experience. The staff are delightful.
Stayed 2 nights in Nov 2023
Response from Reception on 24 Nov 2023
Dear Martin,Thank you for leaving us a generous review and rating of your stay, we are glad you had a welcoming and cozy experience and look forward to welcoming you back to stay with us again.

10/10 Excellent

DON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky and clean, thoroughly enjoyed our stay.
Stayed 2 nights in Nov 2023
Response from Reservations on 22 Nov 2023
Dear Don,Thank you so much for leaving a generous rating of your stay. We hope to see you stay with us once again!Kind regards

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, amazing hot breakfast, old world charm.
Stayed 1 night in Nov 2023
Response from Metropole Guesthouse Team on 6 Nov 2023
Thank you Graeme for your lovely review. We are so pleased you enjoyed your stay at The Metropole and hopefully you can stay again with us in the future. Best wishes from all the staff at Metropole Guesthouse.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the old worldly charm of the place and staff are very help full.
Stayed 3 nights in Oct 2023
Response from Reservations on 3 Nov 2023
Dear Ronald,Thank you for leaving us a generous review of your stay we are glad you had a cozy and welcoming experience during your stay with us at The Metropole Guesthouse.We look forward to welcoming you back to stay with us in future.

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on 1 Nov 2023
Dear Shane,Thank you for leaving us a generous review of your stay.

6/10 Okay

Bunty

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I wouldn't stay here again due to poor maintenance of the central ac/heater and lack of hot water. The maintenance folks didn't fix the ac issue at all. Both rooms had ac issues. The shower water lacked hot water on multiple days during the morning and evening times. The bathroom window lacked a curtain to cover the window. I put a pillow to cover it for privacy. The receptionist helped me the most. She provided a different room after the ac issue that maintenance worker never fixed. She was very helpful.
Stayed 4 nights in Oct 2023
Response from Reservations on 26 Oct 2023
Dear Bunty,Thank you for taking the time to leave a review of your stay. We apologise for the maintenance issues that occurred during your stay with us. We hope you were satisfied with the help you received from the receptionist, and that this experience doesn't discourage you from staying with us againKind regards

6/10 Okay

Sue

Liked: Cleanliness
Disliked: Staff & service
Like many 1930s mountains properties, the Metropole has much charm - stained glass windows, furniture in keeping. But a musty smell pervading. The old carpet? My bedroom was a good size (double), big enough to also fit a 2-seater lounge. The bed was good! All the built-ins were rough around the edges, the whole room needed a re-paint (flaking on the ceiling above the bed was a concern). A microwave would be a welcome addition. Good little fridge. The games room, library, reading room, all the lovely quiet little nooks and crannies would have elevated my review to very good...until the lift failed. I am 68 and was on the third floor. Worst of all was when I tried to get help with my luggage as I was leaving - no one available to answer my call. Nor anyone at the desk at 7:30 am. I was upset! That left me in a dangerous position. The shower was great once but not not twice. Second time it was cold. I waited & waited, then washed in less than lukewarm water. No hair conditioner left me with hair that took an inordinate, and painful, time to unknot. Overall, I liked the room but it was a real mixed bag.
Stayed 2 nights in Oct 2023
Response from Reservations on 26 Oct 2023
Dear Sue,Thank you for taking the time to leave a detailed review of your stay. Your feedback helps us improve our service. We apologise for the troubles you endured during your stay. We hope this experience won't discourage you from visiting againKind regards

10/10 Excellent

PER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old times hotel
Nice old times hotel with beautiful fireplace sitting and games room. Good cooked breakfast at very reasonable price. Clean and functional room. 50 m from Katoomba train station
Stayed 1 night in Sep 2023
Response from Reception on 30 Sept 2023
Dear Per,Thank you for taking the time to leave us a generous and detailed review of your stay with us, we are very happy to know that you enjoyed the delicious hot buffet breakfast hosted each morning. We look forward to welcoming you back to stay with us again.

8/10 Good

christopher

Liked: Cleanliness, staff & service
Disliked: Amenities
Always love staying here. Wish I’d known there was no laundry available due to renovations. Staff were lovely . Still recommend staying here .
Stayed 4 nights in Aug 2023
Response from Reservations on 5 Sept 2023
Dear Christopher,Thank you for leaving us a review of your stay.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable 4-night Stay
Warm welcome upon check in it was quick and to the point I was given Room 12 Classic Room, Queen Bed, with a good view of Kingsford Smith memorial Park, the room was clean cozy and warm. the only concern I had about the room was the ceiling in the bathroom above the shower its massively pilling away and mold in some corners. The Reason why I keep coming back to the Metropole is it's so affordable for your money for what get, close to everything and over the road from the Station friendly staff for the rest of the hotel its charming as ever and got no problems with it. looking forward to my next stay there.
Stayed 4 nights in Aug 2023
Response from Reception on 25 Aug 2023
Dear Andrew,Thank you for leaving us a kind rating and generous review of your stay we were delighted to welcome you back to stay with us again and we look forward to seeing you again when you re-book for another comfortable stay in the mountains.

6/10 Okay

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The original 30s surroundings. Nostalgia was good.
Stayed 1 night in Aug 2023
Response from Reception on 25 Aug 2023
Dear Janice,Thank you for leaving us a generous rating and review of your stay we are glad you enjoyed the captured vintage and authentic feeling of a comfortable warm guesthouse, we have maintained this since we were built in 1927.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Quaint!
It fulfilled my criteria, clean, comfortable and very convenient, near to the train station and bus services! The hotel had real character with rooms furnished in the ‘old style’! The freshly cooked breakfast was excellent, full marks to a staff who are proud of their heritage! Probably won’t suit everyone’s taste, but l loved it and would stay their again! 👍
Stayed 3 nights in Jul 2023
Response from Reception on 25 Aug 2023
Dear Richard,Thank you for leaving us a detailed generous rating and review of your stay, we are delighted you enjoyed the delicious hot breakfast as-well as the captured vintage authentic guest house feeling we are proud to have maintained at our property, we look forward to welcoming you back to stay with us again.

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's just a typical guest house style of place. For those wanting 5 star I would suggest looking elsewhere. I've stayed here many times with friends and family as a group and it suited our needs perfectly. Breakfast is good value. Rooms comfortable and clean and situated slap bang in the middle e of Katoomba. I really feel at home here. Overall excellent value.
Stayed 2 nights in Jul 2023
Response from Reception on 25 Aug 2023
Dear Graham,Thank you for leaving us a generous rating and review of your stay, we were glad to welcome you back to stay with us again and that you had comfortable and cozy returning stay and enjoyed the delicious breakfast hosted each morning.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Very quaint. Very cosy.
Stayed 1 night in Jul 2023
Response from Reception on 25 Aug 2023
Dear Charles,Thank you for leaving us a generous rating and review of your stay.

8/10 Good

Karl

Stayed 2 nights in Jul 2023
Response from Reception on 25 Aug 2023
Dear Karl,Thank you for leaving us a review and rating of your stay.

10/10 Excellent

Rob

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I inadvertently left a very sentimental item on my stay. I called a week later, after exhausting all other options. Not only had they found it. They kept it, and posted back to me at home. That kind of service is rare these days. Everything about the hotel was great, but this gesture made it quite clear, I would never stay anywhere else in the blue mountains again.
Stayed 1 night in Jul 2023
Response from Reservations on 19 July 2023
Dear Rob,Thank you for your kind review of your stay with us. We are glad to hear your things made it back to you safely. We look forward to seeing you stay with us again

6/10 Okay

Colin Charles Gilmour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Reservations on 19 July 2023
Dear Colin,Thank you for your kind rating of your stay

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel
Very cosy and lovely old world atmosphere and sevice. Great Breakfast by lovely staff.
Stayed 2 nights in Jun 2023
Response from Reservations on 19 July 2023
Dear Lynne,Thank you for your kind review and positive rating of your stay with us

10/10 Excellent

Laurel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is rather old world style quite quaint. Beds are very comfortable, air conditioning works well. Office closes early, unique lift, GREAT BREAKFAST.
Stayed 2 nights in Jun 2023
Response from Reservations on 19 July 2023
Dear Laurel,Thank you for your wonderful review and kind rating of your stay with us

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well our stay was very good.the room was big enough not huge but good size for two people beds were comfortable reverse air condade room nice and warm. Bathroom was clean . Didn't eat there. Was restaurant and cafe just around corner. . But I think they should show better photos of rooms . One we saw made us think twice about staying there . But glad we did
Stayed 2 nights in Jun 2023
Response from Reservations on 19 July 2023
Dear Robert,Thank you for your kind review of your stay with us. We appreciate your feedback and we hope to see you stay with us again

8/10 Good

Lena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, clean and great staff. Would stay here again ☺️
Stayed 2 nights in Jun 2023
Response from Reservations on 19 July 2023
Dear Lena,Thank you for your kind rating and positive review of your stay. We hope to see you stay with us again

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Reservations on 19 July 2023
Dear Oliver,Thank you for your kind rating of your stay

6/10 Okay

Andrew

Liked: Staff & service, room comfort
Disappointing 4-night stay.
As a Returning Guest I had High Hopes from My last excellent 4 night's stay back in January of this year. As always greeted with a warm welcome and was give room 23, upon entering my room I was surprised to find no Microwave, I was upset about this, so I brought this up with Reception and they told me that it's a safe thing of fear of catching Fire so there have taken them out of all of rooms, they apologized and kindly give me a free continental breakfast the next day. the Bathroom constantly smells bad of damp and badly needs updating, for the rest of the hotel its charming as ever and got no problems with it close to everything Food and Shops and a big bonus hotel located over the cross from the train station.
Stayed 4 nights in Apr 2023
Response from Metropole Guesthouse Team on 4 May 2023
Hi Andrew, Sorry we did not meet your expectations during your last stay - We are excited to announce we have now commence a refurbishment of the property so do hope you come back again soon

10/10 Excellent

Cassie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Felt really homey. Breakfast was on offer for a few but I wasn’t around for that time. Easy checkin.
Stayed 2 nights in Apr 2023
Response from Reservations on 29 Apr 2023
Dear Cassie,Thank you for leavingus a kind rating and generous review of your stay with us, we are so glad you felt welcome and enjoyed the vintage charm that the Metropole has to offer.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is well positioned and rather quaint (old) The king bed was extremely comfortable. The hot water system needs an overhaul because the shower would go from cold to scalding without a moments notice. It's close to being dangerous
Stayed 2 nights in Apr 2023
Response from Reservations on 26 Apr 2023
Dear John,Thank you for taking the time to leave us a kind and detailed review of your stay with us at The Metropole Guesthouse, we are glad you found the hotel location to be convenient and enjoyed the charming captured vintage atmosphere of the 1930s.We appreciate your feedback on the hot water system, it is undergoing maintenance and issues are being investigated to ensure the temperatures remain stable.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice handy location to stay. Staff were very friendly and keen to assist in any way possible. Rooms were neat and clean for an older style building. Would stay again.
Stayed 2 nights in Apr 2023
Response from Metropole Guesthouse on 21 Apr 2023
Hi Kathleen, Thank you for your kind review. We're glad you enjoyed your stay, and found our staff friendly and helpful. We hope we can welcome you back again.

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Metropole is loaded with history & character. If you can accept the quirks of an older building, it is a great place to stay. The location is very convenient and our room was clean and comfortable.
Stayed 1 night in Mar 2023
Response from Metropole Guesthouse on 31 Mar 2023
Hi Jun, Thank you for your lovely review. We are glad you enjoyed your stay in our historic guesthouse. We hope to welcome you back again.

10/10 Excellent

Barry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely vintage property with lots of charm. Very helpful and friendly reception staff. Easy walk to train station, restaurants and shops.
Stayed 1 night in Mar 2023
Response from Metropole Guesthouse on 21 Mar 2023
Thank you Barry for your kind review of the Metropole. So pleased you enjoyed your stay and hopefully we will see you again at some point. The Metropole Team

10/10 Excellent

Andrew, Taunton

Stayed 4 nights in Mar 2023
Response from Metropole Guesthouse on 14 Apr 2023
Hi Andrew Thank you for your kind review, we hope to see again in the not too distant future.

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service
Some advice notice on thr car park entry would of been good
Stayed 1 night in Mar 2023
Response from Metropole Guesthouse on 23 Mar 2023
Hi Hannah, Can you explain a little more about this? There is a sign directing you to our carpark.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside was so adorable i really loved it. The room was great. The staff were lovely and breakfast in the morning was really nice.
Stayed 1 night in Feb 2023
Response from Metropole Guesthouse on 3 Mar 2023
Hi Chelsea, Thank you for your wonderful review. We're happy to hear you loved your stay with us, and we hope we can welcome you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good central location
Great location opposite train station.Close to restaurants and shopping.Small room but adequate for short stay. Decor is getting a little tired however they havecommenced renovations
Stayed 1 night in Feb 2023
Response from Metropole Guesthouse on 23 Mar 2023
Thank you for your review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 4 Night stay
Love the old vibe of the property I felt like I was back in the 1930s, full of information and history about the building, the location is perfect, just next to the train station, The staff were lovely and friendly and helpful with any Questions you may have, my room was very good very clean, and the bed was comfortable. Breakfast was tasty with a great selection. the lady who worked in the dining room Val was delightful and very helpful. the only Fault with my stay was the security alarm went off around 3.00 am one morning but shortly when off I brought this up with staff at breakfast and was shortly fixed. 100% will stay here again. I'm very impressed.
Stayed 4 nights in Jan 2023
Response from Metropole Guesthouse on 1 Feb 2023
Thank you Andrew for your kind feedback. We are very pleased you had a great stay and look forward to seeing you again at some point. RegardsThe Metropole Team

6/10 Okay

Josh

Liked: Staff & service
Great for the price but very basic accomodation. The building is nice, it is well located but rooms are old and tired. Photos are deceiving.
Stayed 1 night in Jan 2023

6/10 Okay

Stephen

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Nonplussed in Katoomba
I was in a single room without any view or even much natural light - the bottom half of the window was frosted glass and the narrow window was in a position that you couldn’t see out from the bed and it was blocked when the door to the ensuite was open. The carpet was dirty and stained and really needs replacing and the ensuite needed renovation. The remote control for the TV was one of the dirtiest I’ve seen so that was wiped with disinfectant cloth before I used it. The bed was comfortable enough but a bit soft as I think it had multiple layers of under mattresses on it. Fridge in the room worked fine and kettle, tea, coffee, sugar and milk was provided. A nice touch was the bottle of cold water in the fridge. Staff were very pleasant and jokingly warned me about the slowness of the lift as I was on the third floor. This is a developed world problem though. Parking onsite was always available although limited in the evenings. Although not expensive, I could have had a better stay elsewhere in Katoomba. I know this as I’d come from somewhere far better that was $12 per night cheaper. The photos on the website do not show the truth of this particular room. Others may be better. I can’t comment on breakfast as I didn’t take it, but it is available.
Stayed 2 nights in Jan 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place to stay. It was within walking distance of everything. The rooms were comfortable and clean. In addition the price was right.
Stayed 2 nights in Jan 2023
Response from Metropole Guesthouse on 17 Jan 2023
Hi Michelle Thanks for your lovely review, we hope to see you again in the future. Regards

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast
Response from Metropole Guesthouse on 16 Jan 2023
Hi MichaelThank you for your kind comment. I will make sure Val knows! Hopefully you will be able to return at some point.Kind regardsMetropole Team

10/10 Excellent

Mark

Stayed 1 night in Dec 2022
Response from Metropole Guesthouse on 16 Jan 2023
Dear Mark Thank you for your kind rating. We are pleased you enjoyed your stay at the Metropole. I will pass on to the staff at Metropole and we hope to see you here again at some point.Kind regardsReception Team

10/10 Excellent

Janani