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It amazes me that they can’t clean the hallways or the elevators. That is something that would go a long way to overall appearance. The rooms are clean and the bed was comfy.
The staff was excellent and extremely friendly and welcoming. They were very helpful with recommendations on restaurants. The room could have been much cleaner especially in the bathroom. We had hairs on the floor and in the shower and a hairy soap bar left from previous guest.
This was our 4th visit staying at Candlewood when we visit Alabaster, AL. We have always stayed at Candlewood. We try to visit at least once a year. Candlewood is always our go to. We love it. EVERYONE is so very nice and kind.
Nicely equipped rooms with full kitchenettes, desk spaces, recliner chair, closet and a nice bathroom. The available snacks and gym are nice extras. There are shopping and dining options close by and the access to the interstate is excellent. It is mostly quiet,
There was no free breakfast, the ac smelled a bit like sweat, and there was no working cable but other than that it was fine. The employees were kind and greeted us with smiles.
I travel for work almost 345 days per year and have stayed in many hotels across this country. This time I was in Alabaster Alabama for my granddaughters play. I booked a one 1 bedroom suite. It was spotless. It was quiet. It had a full kitchen with everything I needed to be able to cook a meal. The bed was comfy. The staff was excellent on every shift! The pantry was great for late night snacks or drinks. It is in an extremely safe area and accessible to many restaurants and shops. Everything was perfect! I cannot say enough about our week long stay. I cannot recommend this hotel enough. There are several to choose from in the area but this one was perfect in every way! Thanks Candlewood!
Mix up on room ,Fixed with 2 separate rooms. It worked. Rooms needed some improvement- curtains were coming off, some areas in room needed better cleaning ie: bathroom for sure
All was good except microwave did not work and the kitchenette was needed during this stay as I was recovering from surgery and had limited mobility. Light in bathroom did not work. Bed was very comfortable and all else was good.
The check in staff was friendly and helpful, the check out staff wasn’t great. The shower head was broken and wouldn’t stay put at the top, so we had to hold it while we showered. There were hairs all in both beds. I would expect better for $150/night honestly.
Verified traveller
Stayed 1 night in Feb 2023
Response from Stephanie, GM on 28 Feb 2023
I'm so sorry to hear to that your stay was not up to our standard. I do hope that you'll give us another opportunity to make things right the next time you're in the Alabaster area.