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Reviews of Hotel Silken Indautxu Bilbao

4 out of 5
Hotel Silken Indautxu Bilbao
Plaza Bombero Etxaniz S/n, Bilbao, Vizcaya

Reviews

8.4

Very good

Rating 10 - Excellent. 320 out of 903 reviews" "
Rating 8 - Good. 431 out of 903 reviews" "
Rating 6 - Okay. 112 out of 903 reviews" "
Rating 4 - Poor. 29 out of 903 reviews" "
Rating 2 - Terrible. 11 out of 903 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

MAXIMO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location of the city of Bilbao. Walking distance to Metro station or bus stops. Close to many restaurants and generally safe. The bathtubs are small and it is very loud staying near an elevator. Staff was very pleasant.
Stayed 5 nights in Nov 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

10/10 Excellent

ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great hotel in good location. Most of Bilbao is walkable so the location of this hotel fits great with my needs. Lovely rooms and service.
Stayed 1 night in Nov 2023
Response from HOTEL SILKEN INDAUTXU on 13 Nov 2023
Dear RyanWe are delighted to hear that we have met with your expectations and that we have provided you with the comfort you were looking for.Thank you for sharing your comments and rating with other travellers.We hope to see you again soon.The Silken Indautxu team

10/10 Excellent

Margaret Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was a good size and having my own balcony with outdoor seating and table was an unexpected extra. The reception staff were very helpful. The location of the hotel was perfect for the Guggenheim and Museo de Bellas Artes.It was a more complicated walk to the old town, but worth it. There is a taxi rank outside the hotel
Stayed 4 nights in Oct 2023
Response from HOTEL SILKEN INDAUTXU on 13 Nov 2023
Dear Margaret Elizabeth,We are delighted to hear that we have met with your expectations and that we have provided you with the comfort you were looking for.Thank you for sharing your comments and rating with other travellers.We hope to see you again soon.The Silken Indautxu team

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern city centre hotel
I was staying for an educational course and all the facilities were excellent. Not too expensive. Many places nearby for cheap meals.
Stayed 4 nights in Oct 2023
Response from HOTEL SILKEN INDAUTXU on 14 Nov 2023
Dear Michael, We are delighted to hear that you enjoyed your stay at the Silken Indautxu . We will pass on your comments to our entire team.We hope to welcome you back to our hotel.Kindest regards.Silken Indautxu

8/10 Good

GODFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast choice and service
Really great breakfast choice and service, however underground car park was a nightmare to get into being extremely narrow.
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard J

Stayed 2 nights in Sep 2023

8/10 Good

Maria, Liverpool

Travelled with partner
Liked: Cleanliness
Stayed 4 nights in Sep 2023

10/10 Excellent

Mauricio

Stayed 3 nights in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Ciaran

Liked: Cleanliness, staff & service, room comfort
Not bad; but not four stars, though.
Hotel is a little tired looking; certainly not the same standard as other 4* hotels in the area. Chipped tiles, worn furniture in the common areas make it look a bit sad. Service and food is good, location is OK. It's not bad value, just needs a little TLC.
Stayed 2 nights in Aug 2023

6/10 Okay

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was clean and staff were friendly however a couple items bothered us during our stay. The hotel implements an “environmental” policy which to me really just looks like a cost-saving measure. They limit the air conditioning to temperatures above 27C. This made our stay very uncomfortable as we were hot in the room. Also, the wifi is very slowly and almost not worth using.
Stayed 2 nights in Aug 2023
Response from HOTEL SILKEN INDAUTXU on 22 Aug 2023
Thank you very much for such a positive review!We hope to have your trust once again if you ever travel to our city again.A cordial greetingThe Silken Indautxu team

8/10 Good

Per Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Vaitiare

Travelled with family
It was okay overall. The « family » rooms are in another part of the building and the only way to access with a stroller is to go down the parking and then up from another elevator. The building was build like that and they don’t have much choices. So it’s understandable. The room was fine, the floor probably need some reparation, but it was clean. I would have expected somebody to help with the baggages, especially coming from a 4 stars hotel, but we did all ourselves and it wasn’t a problem. The breakfast was decent. Basic choices. For a 4 stars hotel.. I would have expected something more. The location was good. The parking for electric car was good. Though a bit small. We unfortunately took so much space with our car that nobody could have come next to us to charge. It was between two columns and our car was longer. No car could’ve enter next to us.
Stayed 1 night in Aug 2023
Response from HOTEL SILKEN INDAUTXU on 22 Aug 2023
Dear Paola, Thank you very much for such a positive review!We hope to have your trust once again if you ever travel to our city again.Next time, please do not heritate to ask to our reception desk for our porter to help with luggage and parking if necessary A cordial greetingThe Silken Indautxu team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from HOTREL SILKEN INDAUTXU on 29 May 2023
Gracias Laura por su elección y confianza. Un placer saber que hemos cumplido con sus expectativas

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel, easy walking distance from sights in Bilbao. Bit noisy, floors aren’t well soundproofed so you can hear people walking around above you. Overall great stay would recommend
Stayed 2 nights in May 2023
Response from HOTEL SILKEN INDAUTXU on 29 May 2023
Dear Stuart,We are delighted to hear that we have met with your expectations and that we have provided you with the comfort you were looking for.Thank you for sharing your comments and rating with other travellers.We hope to see you again soon.The Silken Indautxu team

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Hotel Silken Indautxu on 16 May 2023
Thanks for your time and feedback, regards

8/10 Good

Bryndley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A centrally placed hotel with attractive, well equipped and comfortable rooms. There are good shops and facilities nearby and easy access to the attractions. The hotel facilities are good and attract the local populace. . For those with mobility issues it was some distance away from the river and the iconic Guggenheim Museum and up a gentle slope.
Stayed 2 nights in Feb 2023
Response from HOTEL SILKEN INDAUTXU **** on 15 Feb 2023
Dear Bryndley,We are delighted to hear that you enjoyed your stay at the Silken Indautxu . We will pass on your comments to our entire team.We hope to welcome you back to our hotel.Kindest regards.Silken Indautxu

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

wyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel as usual.All the staff were very helpful particularly Eduardo wh parked our car for us and managed to find the jacket I had left In a taxi We love Silken hotels and have used them in Madrid and Santander as well
Stayed 1 night in Aug 2022
Response from HOTEL SILKEN INDAUXTU on 25 Aug 2022
Dear guestWe are delighted to hear that we have met with your expectations and that we have provided you with the comfort you were looking for, including the nice mention to our partner EduardoThank you for sharing your comments and rating with other travellers.We hope to see you again soon.The Silken Indautxu Hotel team

8/10 Good

Patrick

Stayed 1 night in Jul 2022

10/10 Excellent

Karen Bonavita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here before, so you know we like it. The breakfast is exceptional, varied - just great - and the staff does an amazing job setting it up and overseeing it. Rooms are comfortable. Just wish the WiFi connection process was more streamlined.
Stayed 5 nights in Jun 2022

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Buffett was great
Stayed 2 nights in Jun 2022
Response from HOTEL SILKEN INDAUTXU on 6 July 2022
Thank you very much for your review, John. Kindest regards.. The Silken Indautxu Hotel team

8/10 Good

William, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location
Stayed 1 night in Jun 2022
Response from hotel silken indautxu on 13 July 2022
Thanks Maria Luca for his nice feedback and time, regards,

10/10 Excellent

Isobel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyable stay in lovely hotel
Really comfortable and welcoming hotel in great location. Great breakfast excellent choice all round. Nice reception area, lovely bar area and terrace. Friendly staff. Lovely bar food reasonably priced. Excellent air conditioning in room. Good space in room. Walking distance to tram stop and also to Gran Via airport bus stop. Plenty of bars, restaurants and food places nearby. Supermarket around the corner. Buy a Barik card for transport costs 3Euro and all prices are about half price can use for several people on same card just tap it required number of times.
Stayed 5 nights in Jun 2022
Response from HOTEL SILKEN INDAUTXU **** on 14 June 2022
Dear guest, Thanks for her nice feedback, we are glad to know that we have fulfilled your expectations. Looking forward seeing you next time, regards

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

stian

Stayed 5 nights in May 2022
Response from HOTEL SILKEN INDAUTXU **** on 14 June 2022
Thanks for his nice feedback and time, looking forward seeing you next time. Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fine hotel
A beautiful interior courtyard. Clean, comfortable rooms. Great bathroom. Super quiet. Excellent staff. Highly recommend.
Stayed 1 night in Mar 2022
Response from HOTEL SILKEN INDAUTXU **** on 23 Mar 2022
Thanks Michael for the feedback , glad to know that our team and facilities has fulfilled your expectations. Please do not doubt to contact us

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2022
Response from HOTEL SILKEN INDAUTXU **** on 6 Apr 2022
Gracias por su visita y valoración, un saludo

10/10 Excellent

Bogdan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel with very various breakfast and excellent dinner options. Situated in a nice zone, very close to Bilbao Stadium. Staff is very friendly.
Stayed 2 nights in Feb 2022
Response from HOTEL SILKEN INDAUTXU **** on 24 Feb 2022
Thanks for his nice feedback, it has been a pleasure for us having you as a guest of this house.

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
The hotel was centrally located. The staff was most helpful and attentave. There was a nice selection of food on the breakfast buffet, that was well prepared. Rooms were clean and spacious
Stayed 3 nights in Jan 2022
Response from HOTEL SILKEN INDAUTXU **** on 25 Jan 2022
Thanks for your time and visit, we are glad to know that overall your stay has been sucessfull

10/10 Excellent

OLga, Brighton

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel No VIP service offered
Stayed 2 nights in Oct 2021
Response from HOTEL SILKEN INDAUTXU **** on 29 Nov 2021
Thanks for your feedback, the vip booking refers to a food and beverage services especial descount (20%) , apologise if the explanations were not as clear as we ask. Check our check in proceed. Regards

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel but some distance to sights
We had a Club Double with Terrace and the room size was good, with a nice large double bed, which was comfortable. The room we had is in an annex (no 537) which is connected via an inside passage. This does however not work for disabled persons, as it has several stairs in between. The terrace is large, but seems not to be serviced as both table and stools were dirty. The bathroom was a good size, but the curtains were half falling off. Outside of the hotel there is no sign of Silken, so if you ask someone, do refer to Hotel Indautxu, otherwise no-one can help. In any case if you arrive by plane take a taxi, rather than the official airport-bus. It is much quicker, gets you directly to the hotel and costs no more than € 30. We also did have drinks and a meal at the hotel which was both good and reasonable in price, considering it's a 4-star hotel. There is however one thing that annoyed us. Contrary to other Silken Hotels we stayed at, they don't provide a WiFi code but ask you to register by name. This meant however that several times a day we had to login in again, for both our i-phones and i-pads which was really bad. Location wise we struggled a bit with the hotel as the old town, Guggenheim Museum etc are all 15 minutes or more (walking) away. The taxis are however quite cheap (normally € 5) within town. For a next visit I would nevertheless consider a different location.
Stayed 3 nights in Oct 2021
Response from HOTEL SILKEN INDAUTXU on 29 Nov 2021
Thanks Andrea for so detailed feedback, we are glad to know that overall we have fulfilled your expectations. Best regards

10/10 Excellent

cathal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oct 2021
Super location , lovely clean hotel , very friendly & helpful staff , great place to stay , really enjoyed our visit and we look forward to staying here again .
Stayed 5 nights in Oct 2021
Response from HOTEL SILKEN INDAUTXU **** on 22 Oct 2021
Thanks for your feedback, we are gald to know that overall we have fulfiled your expectations. Kind regards

4/10 Poor

Robert D

Liked: Cleanliness
Disliked: Staff & service
Staff was incredibly rude, the wifi did not work, my room was underneath construction/noise, and the "queen" bed was joined by two twins.
Stayed 3 nights in Sep 2021
Response from HOTEL SILKEN INDAUTXU on 8 Oct 2021
Dear Robert, We apologize if we could not fulfilled your expectations, for any of us, any gust staying might be properly attended by the staffa, if in your case has not been like this we apologyse and keep on working for the best.

10/10 Excellent

Nestor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Sep 2021
Response from HOTEL SILKEN INDAUTXU **** on 8 Oct 2021
Gracias por su amable valoración, ha sido un placer tenerle como huésped de esta casa.

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Sep 2021
Response from HOTEL SILKEN INDAUTXU on 15 Sept 2021
Thanks for his nice feedback and for visiting us. Kind regards

10/10 Excellent

Malgorzata

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from HOTEL SILKEN INDAUTXU **** on 15 Sept 2021
Muchas gracias por su tiempo y visita, hasta la próxima

6/10 Okay

Asmund

Stayed 1 night in Jul 2021
Response from HOTEL SILKEN INDAUTXU on 15 Sept 2021
Gracias por elegir Silken Indautxu, seguimos trabajando con el afán de mejora en todos nuestros servicios e instalaciones. Saludos

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, they have not been helpful for tourist during the pandemic
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from HOTEL SILKEN INDAUTXU **** on 6 Feb 2020
Agradecemos su tiempo y feedback, hasta la próxima!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Liked the lobby, the large bathroom and the balcony
Stayed 1 night in Jan 2020
Response from HOTEL SILKEN INDAUTXU **** on 9 Jan 2020
Thank you for your time and feedback, see you next time in Bilbao

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from HOTEL SILKEN INDAUTXU ***** on 21 Jan 2020
Gracias por su tiempo y feedback, saludos

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2019
Response from HOTEL SILKEN INDAUTXU**** on 21 Jan 2020
Thanks for your time and feedback, regards

8/10 Good

BOARIU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from HOTEL SILKEN INDAUTXU **** on 21 Jan 2020
Thanks for your time and feedback, regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bilbao trip
Nice hotel, big room with decent shower and close to everything. Bilbao isn't very big in the centre and this hotel is ideally situated once you get your bearings. Didn't have breakfast but plenty of places nearby to try if you don't want to eat at the hotel. Hotel bar deserves a mention, good atmosphere and plenty of people using it.
Stayed 3 nights in Oct 2019

10/10 Excellent

Rod, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and helpful staff. Good facilities. Clean rooms.
Stayed 6 nights in Oct 2019
Response from HOTEL SILKEN INDAUTXU **** on 31 Oct 2019
Thnak you for your nice feedback, see you next time you visit Bilbao

8/10 Good

heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from HOTEL SILKEN INDAUTXU **** on 2 Nov 2019
Gracias por su valoración y hasta la próxima !