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Reviews of Abba Euskalduna Hotel

4 out of 5
Abba Euskalduna Hotel
Camino de la Ventosa 34, Bilbao, Vizcaya

Reviews

8.8

Excellent

Rating 10 - Excellent. 233 out of 492 reviews" "
Rating 8 - Good. 199 out of 492 reviews" "
Rating 6 - Okay. 42 out of 492 reviews" "
Rating 4 - Poor. 12 out of 492 reviews" "
Rating 2 - Terrible. 6 out of 492 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities
Run down. Very basic rooms. Very pricey!
Stayed 1 night in Mar 2024
Response from Miguel Angel Manso, Jefe de Recepción on 27 Mar 2024
Dear Philip,Thank you for taking the time to share your feedback.We are surprised to hear that your experience did not meet the high standards we strive for, as we are known for our modern and comfortable rooms, complete with soundproofing and free WiFi for our guests' convenience.Moreover, we regret to hear that your perception of the hotel's condition and service fell short, and while we maintain our facilities with diligent care, we appreciate your input which is always valuable for our continuous improvement. We are committed to providing a pleasant and satisfactory stay for all our visitors.We hope that you will allow us the opportunity to provide you with an improved stay in future. Best regards,Miguel Angel Manso, Jefe de Recepción

8/10 Good

Deborah

Stayed 4 nights in Feb 2024
Response from Miguel Angel Manso, Jefe de Recepción on 21 Mar 2024
Dear Deborah,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Wishing you all the best and looking forward to your next visit,Miguel Angel Manso, Jefe de Recepción

10/10 Excellent

sharon

Travelled with partner
We arrived jet lagged at 11AM, and they graciously let us check in early at no additional charge. The staff was friendly and helpful and the bed was so comfortable! The location was a couple miles from old town, but the metro stopped right across the street. It was also a pleasant- but long- walk to town along the river.
Stayed 1 night in Oct 2023
Response from Miguel Angel Manso, Jefe de Recepción on 2 Nov 2023
Dear Sharon, Thank you for reviewing your stay with us.We are delighted to hear that our staff was friendly and helpful, and that you found our beds comfortable. It's great to know that our early check-in service made a difference in your stay. Our location near the tram stop and the pleasant walk along the river to the city center are indeed some of the highlights of our hotel.We appreciate your feedback and hope that you had a wonderful time exploring Bilbao and its attractions.We hope to welcome you back for an improved experience next time.Kind regards,Miguel Angel Manso, Jefe de Recepción

10/10 Excellent

Rudy

Liked: Cleanliness, property conditions & facilities
Thank you for the stay
Stayed 2 nights in Sep 2023

2/10 Terrible

Alexandra S

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the money
Completely deceived by the pictures. Don’t stay here.
Stayed 2 nights in Sep 2023
Response from Manager on 18 Sept 2023
Dear Alexandra,Thank you for taking the time to share your feedback with us.We are disappointed to learn that you were not satisfied with your stay. Our hotel is designed to provide a modern and comfortable experience for our guests, and we continuously strive to improve our services and facilities. We would like to believe that all pictures are representative of the establishment and examples of the different categories of rooms we have on offer. Furthermore, the size and layout of our rooms are clearly indicated on our website along with the photos.We hope to be able to welcome you back.Kind regards,

10/10 Excellent

John

Stayed 3 nights in Sep 2023

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delighted with my stsy
Stayed 1 night in Aug 2023
Response from Miguel Angel Manso, Jefe de Recepción on 18 Aug 2023
Dear Elaine, Thank you for this positive review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of welcoming you back. Many thanks again,Miguel Angel Manso, Jefe de Recepción

8/10 Good

Alex

Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Five stars
Stayed 3 nights in Jun 2023
Response from Miguel Angel Manso, Jefe de Recepción on 9 July 2023
Dear Michael,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in the future.Best wishes,Miguel Angel Manso, Jefe de Recepción

10/10 Excellent

Kate

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating. Lovely breakfast each day and great location.
Stayed 3 nights in Jun 2023

10/10 Excellent

Stefanie

Stayed 2 nights in Jun 2023
Response from Miguel Angel Manso, Jefe de Recepción on 9 July 2023
Dear Stefanie,Thank you for this kind feedback concerning your visit.We are pleased that we were able to meet your expectations.We look forward to welcoming you again. Best regards,Miguel Angel Manso, Jefe de Recepción

10/10 Excellent

joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly, staying at the Abba Hotel in Bilbao encourages me to look for other Abba properties when booking. The room was spacious, the bathroom all up-to-date, the bed was terrific, the breakfast had something for every tastebud, the staff at the desk and in the breakfast room were always cheerful and helpful. Yes, it was a quiet location, but it is across from the futbol stadium and, luckily, there were no games when we were there.
Stayed 2 nights in May 2023
Response from Miguel Angel Manso, Jefe de Recepción on 5 June 2023
Dear Joan,Thank you for taking the time to share your opinion with us.We aim to provide a memorable experience, and it is great to know that we could meet so many of your expectations. Thank you for this positive feedback that will encourage us to continue with our efforts.We look forward to seeing you again in the future.Best wishes,Miguel Angel Manso, Jefe de Recepción

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very nice stay here.
Stayed 2 nights in Mar 2023

10/10 Excellent

Rachel

Great location. Very nice hotel. Staff very friendly.
Stayed 2 nights in Jan 2023
Response from Miguel Angel Manso, Jefe de Recepción on 29 Jan 2023
Dear Rachel, Thank you for taking the time to review your stay.We are delighted that our location was ideal for you and thank you for your kind mention of our team.We look forward to the pleasure of seeing you again in the future. Kind regards,Miguel Angel Manso, Jefe de Recepción

10/10 Excellent

Norma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great commodity for its price. The breakfast was delicious.
Response from Miguel Angel Manso, Jefe de Recepción on 18 Dec 2022
Dear Norma,It was a pleasure to receive this great review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We hope to see you again soon. Best wishes,Miguel Angel Manso, Jefe de Recepción

8/10 Good

christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Miguel Angel Manso, Jefe de Recepción on 8 Dec 2022
Dear Christina,Thank you for this kind feedback concerning your visit.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.Best wishes and Merci,Miguel Angel Manso, Jefe de Recepción

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The staff are friendly and accomodating. The room is clean and comfortable. Will stay again.
Stayed 1 night in Nov 2022
Response from Miguel Angel Manso, Jefe de Recepción on 8 Dec 2022
Dear Guest,Thank you for positively reviewing your recent stay.It would be a pleasure to have you return on your next visit to Bilbao . Kind regards,Miguel Angel Manso, Jefe de Recepción

4/10 Poor

Edgardo

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the great city of Bilbao
The hotel was conveniently located, addressed a room concern we had and was quiet and comfortable.
Stayed 2 nights in Oct 2022
Response from Miguel Angel Manso, Jefe de Recepción on 10 Oct 2022
Dear Debra,We would like to thank you for your rating so highly your recent stay.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you back on a future occasion.Best regards,Miguel Angel Manso, Jefe de Recepción

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way exceeded my expectations
Way exceeded my expectations, room large and very comfortable with two extra large single beds, breakfast one of the best continental I have had and the veiws over the river from the restaurant in the evening were stunning. Would certainly return if revisiting Bilbao
Stayed 3 nights in Sep 2022
Response from Miguel Angel Manso, Jefe de Recepción on 21 Sept 2022
Dear Robert,Thank you for such a positive review.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back in the future.Kind regards,Miguel Angel Manso, Jefe de Recepción

10/10 Excellent

Silvia M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Location and Location - what can I say, I loved the location! Close to all transport, restaurants, stadium - perfecto!
Stayed 4 nights in Sep 2022

10/10 Excellent

ESTHER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I everything in the hotel,cleanliness, quiet, warm welcome we received by the receptionist.
Stayed 1 night in Aug 2022
Response from Miguel Angel Manso, Jefe de Recepción on 14 Aug 2022
Dear Esther, Thanks for this great review and your kind recommendation. We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do. We look forward to welcoming you back for another excellent experience with us. Kind regards, Miguel Angel Manso, Jefe de Recepción

6/10 Okay

Marcos

Stayed 2 nights in Jul 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and good hotel to stay. Close to downtown and across from the stadium.
Stayed 1 night in Jul 2022
Response from Miguel Angel Manso, Jefe de Recepción on 9 Aug 2022
Dear Mark, Thank you for sharing your positive review. We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. We are happy that you found our location to be so suited to your needs. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Miguel Angel Manso, Jefe de Recepción

6/10 Okay

Rachael

Stayed 1 night in Jul 2022
Response from Miguel Angel Manso, Jefe de Recepción on 26 July 2022
Dear Rachael, Thanks for this rating. We're sorry your experience hasn't been fully satisfying. We look forward to the pleasure of seeing you again in the future. Kind regards, Miguel Angel Manso, Jefe de Recepción

8/10 Good

Dan, Seattle

Travelled with group
Liked: Staff & service, property conditions & facilities
Nice location. Fine hotel but nothing special.
Stayed 1 night in Jul 2022
Response from Miguel Angel Manso, Jefe de Recepción on 26 July 2022
Dear Dan, Thank you for such a positive review. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient. We look forward to seeing you again on your next visit. Best wishes, Miguel Angel Manso, Jefe de Recepción

8/10 Good

Manuel, Matraville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
t
Stayed 1 night in Jul 2022

10/10 Excellent

Ian

Stayed 1 night in Jun 2022
Response from Miguel Angel Manso, Jefe de Recepción on 11 Sept 2022
Dear Ian,Thank you for this positive rating.We are glad we met your requirements.Again, thank you very much.We look forward to welcoming you back. Best regards,Miguel Angel Manso, Jefe de Recepción

8/10 Good

Denzil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good size rooms.
Great hotel if you want to go to the stadium as it is directly opposite which caused access issues during a football match. Located a tram ride from centre of old town so a lot of time spent going back and forth. The terrace was not open even though the weather was great. Breakfast is very good with lots of menu options. Staff super friendly.
Stayed 3 nights in Apr 2022
Response from Miguel Angel Manso, Jefe de Recepción on 11 May 2022
Dear Denzil, Thank you for taking the time to leave a review. It is rewarding to know that you enjoyed your time with us and appreciated all we have to offer. Please be assured our terrace is currently open during the afternoon, and on nice weather occasions we are able to serve lunch and dinner in the El Mirador terrace. Please don't hesitate to make the most of this on your next stay. We hope to welcome you back soon. All the best, Miguel Angel Manso, Jefe de Recepción

8/10 Good

Rafael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great, the service is very good. Few amenities but is ok as the location is privileged.
Stayed 3 nights in Dec 2021
Response from Miguel Angel Manso, Jefe de Recepción on 25 Dec 2021
Dear Rafael, Thanks for taking the time to review your visit to our hotel. We are delighted that you appreciated our friendly and helpful team and our location was ideal for your visit. We look forward to welcoming you back. Happy holidays, Miguel Angel Manso, Jefe de Recepción

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location, next to stadium, short tram trip to old town or 15 min to other restaurants,
Stayed 4 nights in Oct 2021
Response from Miguel Angel Manso, Jefe de Recepción on 2 Nov 2021
Dear Paul, Thank you for this positive feedback. We are pleased to know that you found our location to be so ideal for transport and for visiting the many nearby attractions. We look forward to welcoming you back. Best wishes, Miguel Angel Manso, Jefe de Recepción

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem in the City
The hotel was great with a restaurant; the food was excellent with a great view. It was quite warm, but it was al Fresca. In the middle of the night at 3am the fire alarm went off - it was a malfunction. It was quite irritating, but at least it wasn't a fire. Breakfast was excellent.
Civic Center
Stayed 1 night in Sep 2021
Response from Miguel Angel Manso, Jefe de Recepción on 9 Oct 2021
Dear Maria, Thank you for taking the time to share your review. We are pleased to know that you had such a great time at our hotel and enjoyed your dining experience as well as the fabulous views we are privileged to have. We are sorry for the inconvenience caused by the fire alarm, however, we do have to leave it until we have time to investigate as our guests' safety is paramount. We look forward to welcoming you again. Best wishes, Miguel Angel Manso, Jefe de Recepción

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel I’ve stayed in
Very disappointed as this hotel was not as advertised! The big issue was the “bed bugs” that left me and my wife bitten up all over, the facilities were only available if you booked 24hrs in advance and you couldn’t get a drink if you weren’t eating ! This hotel really marred our 2 weeks touring Spain
Stayed 2 nights in Sep 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building in great location
Stayed 2 nights in Sep 2021
Response from Miguel Angel Manso, Jefe de Recepción on 2 Oct 2021
Dear James, Thank you for your review. It is a great pleasure to know that our location met your requirements. It would be an absolute pleasure to welcome you again in the future. Best regards, Miguel Angel Manso, Jefe de Recepción

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Miguel Angel Manso, Jefe de Recepción on 25 Aug 2021
Dear Patrick, We are grateful for this maximum rating of your recent stay. We are very pleased you had a perfect stay. Again, thank you very much. We hope to welcome you back for a return visit, Best regards, Miguel Angel Manso, Jefe de Recepción

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, convenient. My family like it very much.
Stayed 2 nights in Feb 2020
Response from Hotel Hesperia Zubialde on 8 Feb 2020
Thank you for your review. We are happy to read your family had a pleasant stay in the hotel and we hope you can visit us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and very friendly staff. Good food too
Stayed 2 nights in Jan 2020
Response from Hotel Hesperia Zubialde on 8 Feb 2020
We are happy to see your top score in your stay with us, and your positive comments for the staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. Staff friendly and helpful. Clean and well maintained.
Stayed 3 nights in Sep 2019
Response from Front manager on 22 Oct 2019
Dear guest: Thanks for your review and score. Kind regards

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Everything was great.
Stayed 3 nights in Sep 2019
Response from Front manager on 22 Oct 2019
Dear guest: Thanks for your review and score. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful especially Laura on reception and Noelia in the restaurant
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting a much better quality room for the star rating. Good location.
Stayed 2 nights in May 2019
Response from Front manager on 22 Oct 2019
Dear guest: Thanks for your review and score. Kind regards

6/10 Okay

Conor

Liked: Cleanliness
Disliked: Room comfort
Average
There is no pool, no gym and my room was tiny. I won’t stay here again but the staff were ok and the rooms are clean. The location is good for the city centre and getting to the old town.
Stayed 3 nights in Aug 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vegetarian menu choices need to be expanded
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
For being a 4-star property, the facilities were very basic. The staff was nice but the room was unimpressive.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Okay
Nothing major to complain about although front desk only had one person checking and he could not find my reservation....
Stayed 1 night in Jul 2019

10/10 Excellent

Dorothy

Stayed 4 nights in Jul 2019

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place!
Great hotel! Very friendly and helpful staff! Very well located and super breakfast!
Stayed 1 night in Jun 2019