Minibar, in-room safe, individually decorated, individually furnished

Reviews of Mercure Bendigo Schaller

4 out of 5
Mercure Bendigo Schaller
60 Lucan Street, Bendigo, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 452 out of 1001 reviews" "
Rating 8 - Good. 368 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jarla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing, polite and helpful. Rooms were clean and tidy. I would stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are not sound proof, very small but clean and well maintained, nice little balcony.
Stayed 3 nights in Mar 2024

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in, parking at no cost right at the front door. Room clean
Stayed 4 nights in Feb 2024

10/10 Excellent

Andrew, Lethbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good location, fast check-in and check-out. The room we got was tiny (like someone hit it with the shrink stick) but it was clean and comfy with a good bed and bedding. The balcony is also tiny but we happily shared a bottle of wine on it looking over Bendigo. It's fine if you just want somewhere to sleep (which is what we wanted). We ate off-site (plenty of options in Bendigo) but the onsite options looked pretty good down stairs too. Car parking at the front can be a lotto ticked when busy but there is overflow parking behind the hotel so don't stress. We'd stay here again for sure.
Stayed 1 night in Mar 2024

10/10 Excellent

JENNILYN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the artwork in hotel. Staff very helpful & friendly. Loved that we could have breakfast & dinner at hotel. Both were very tasty. Would book this hotel again when in Bendigo.
Stayed 1 night in Mar 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet small but other than that, it was excellent!
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth, Parkville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Modern rooms, quiet, clean and comfortable bed. Onsite cafe for breakfast, lunch and dinner
Stayed 1 night in Feb 2024

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Faiz on 12 Jan 2024
The team here at Mercure Bendigo is delighted to receive such great feedback, thank you. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient staff. It was no trouble for them to prepare some food for me even though it was late and getting ready to close kitchen. Room was small but clean & comfortable. Great view over Bendigo from balcony. Great location.
Stayed 1 night in Dec 2023
Response from Faiz on 12 Jan 2024
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as highly as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

8/10 Good

Wendy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was unique and refreshing with the art inside and outside the building.
Stayed 1 night in Dec 2023
Response from Faiz on 12 Jan 2024
Thanks so much for sharing your experience with us. We hope to see you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Faiz on 8 Dec 2023
The team here at Mercure Bendigo is delighted to receive such great feedback, thank you. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

4/10 Poor

Shelley

Business traveller
Liked: Cleanliness, staff & service
I chose a place that had an opening window but there was constant noise outside so I couldn’t have the window open. There was also no room service.
Stayed 1 night in Nov 2023
Response from Faiz on 12 Jan 2024
Thank you for taking the time to tell us about your experience at the Mercure Bendigo Schaller. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we hope to see you again. Kind Regards, Faiz

8/10 Good

JOHN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Hotel as the staff made it, particularly the cleaning staff. Good to return each night to a clean inviting room.
Stayed 4 nights in Nov 2023
Response from Faiz on 12 Jan 2024
We are happy to see that you had an amazing experience at Mercure Bendigo. Thanks for sharing. Best Wishes, Hotel Manager, Faiz Rashid.

6/10 Okay

Jo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We liked the modernness and the cleanliness of the room. We did not like the cramped size of the rooms, one could barely get around one side of the bed. They are a one person room only and not designed for a couple. I can’t imagine the tiny balcony would ever be used, it is ridiculously small. The architect would have been wiser to incorporate the balcony into making the room a tinier bit bigger. The shower would not be suitable for a large person as it is very squeezy also. I weigh 50 kilos and I just fitted in.
Stayed 1 night in Nov 2023

10/10 Excellent

Sheila

Didn’t realize the rooms were so small after staying at Mecure in Warragul same price was dissapointed stayed there because of the name staff was excellent and dining was very good 😊 they looked after us well.
Stayed 3 nights in Oct 2023
Response from Faiz on 8 Dec 2023
The team here at Mercure Bendigo is delighted to receive such great feedback, thank you. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

6/10 Okay

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was in a great location, easy to walk into the CBD & almost next door to the hospital. The rooms were extremely small, apart from the bed, nowhere to sit. The passages were so dark, it looked like a old factory, not impressed at all, it was horrible
Stayed 1 night in Nov 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

ANDREA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the free and plentiful parking. Very friendly staff. Clean hotel.
Stayed 1 night in Nov 2023

6/10 Okay

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Trent

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Uncomfortable and very noisy some sort of water service making noise all night not happy
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spotless and I was able to use the smart tv to access my own subscriptions. My experience was that good that I cancelled other bookings and spent additional 2 nights there
Stayed 1 night in Oct 2023

8/10 Good

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
What I liked about the property was the bright colours, decor, having a bar and restaurant on site. What I didn’t like was how difficult it was to find it and the cold breakfast we had
Stayed 1 night in Oct 2023

4/10 Poor

Karen

Travelled with partner
Disliked: Property conditions & facilities
Funky looking decor. Rooms are so tiny & walls are paper thin you can here neighbours beside & above. Blinds were broken i our room however reception were getting maintenance to repair. I would not recommend staying here if you want a decent night sleep after travelling all day. Take ear plugs.
Stayed 1 night in Oct 2023

10/10 Excellent

sean

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice for one night
Look for anyone reviewing this can clearly say that this hotel is very average for Bendigo. It’s very small room definitely don’t book the small room but the coffee is good and the service and the café is OK. I would prefer more bottled water and yeah the shower was actually surprisingly amazing. It had a full blow shower with the noodle head. Thank you for reading my review. What are you doing cuddle easily? He was happy to see me this morning. Did you see him? Hey buddy how’s it going?
Stayed 1 night in Sep 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were dirty there was a bandaid heated onto the sheets that looked like it had been there fir awhile as was hard and crusty
Stayed 2 nights in Sep 2023

6/10 Okay

Samantha

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The bed was like sleeping in a hammock. We paid with cash and asked for a receipt which was denied and then our credit card was charged. Very disorganised. The credit card was refunded.
Stayed 2 nights in Sep 2023
Response from FR on 30 Sept 2023
Dear Samantha, thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment and inconvenience you experienced during your stay at our hotel. Please know that your feedback is extremely valuable to us, as we constantly strive to improve our services and facilities. Our staff are well trained to provide invoice receipts upon guest request, and I do apologise for the confusion. I am pleased to know that the credit card was refunded. For your future stay, please select and book our Superior room for a bit more space. We value your loyalty as frequent travelers, and we genuinely hope you'll reconsider staying with us again in the future. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love staying here when in Bendigo. I also like the breakfast variety they have. The hash browns are excellent.
Stayed 2 nights in Sep 2023
Response from Emma on 19 Sept 2023
Hi Monica Thank you for staying with us. We are glad to know that you are happy with your stay in the hotel. We look forward to seeing you again in Bendigo Schaller.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
It was near a picturesque lake and not too far from the City. It was in a nice location.
Stayed 2 nights in Jul 2023
Response from Emma on 19 Sept 2023
Hi PaulineThank you for staying with us. We are glad to know that you are happy with your stay in the hotel. We look forward to seeing you again in Bendigo Schaller.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from FR on 18 Sept 2023
We are happy to see that you had an amazing experience at Mercure Bendigo. Thanks for sharing. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've given five stars to this property. We will certainly stay next time in Bendigo and recommend it to our friends.
Stayed 2 nights in Sep 2023
Response from FR on 18 Sept 2023
Thank you so much for taking the time to leave an excellent feedback. We truly appreciate it. It is always a pleasure to have you stay with us. Please let us know if there is anything that we can do for you in the future. Warm Regards, Hotel Manager, Faiz Rashid.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent they could do with a good path from the gated cat park to the front reception.
Stayed 1 night in Aug 2023
Response from FR on 18 Sept 2023
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as highly as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Brodie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from FR on 18 Sept 2023
The team here at Mercure Bendigo is delighted to receive such great feedback, thank you. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

8/10 Good

GEORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very clean and modern hotel. Only concern for the price we paid in a country region tge room is very very small
Stayed 1 night in Aug 2023
Response from Mercure Bendigo on 27 Aug 2023
Thank you for your feedback and your lovely comments.The rooms are a little small we agree but they are very functional & accommodate to all the needs of our guests.We would we love to have you stay with us again .

6/10 Okay

Nadir

Travelled with group
Liked: Cleanliness, staff & service, amenities
Really nice staff, clean rooms but could of had a bin for general rubbish in the room and at least a basket for dirty towels
Stayed 2 nights in Aug 2023
Response from FR on 9 Aug 2023
Thank you for taking the time to provide a feedback, your suggestion is valued greatly and it helps us maintain an excellent standard of service to our customers. I am happy to learn that you were pleased with our friendly staff and that you found the rooms clean. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Gina

Stayed 1 night in Aug 2023
Response from FR on 18 Sept 2023
Thanks so much for sharing your experience with us. We hope to see you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Funky clean property, great food options, easy parking and good location.
Stayed 1 night in Jul 2023
Response from Faiz Rashid. on 8 Aug 2023
The team here at Mercure Bendigo is delighted to receive such great feedback, thank you. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

8/10 Good

Ron

Stayed 1 night in Jul 2023
Response from FR on 8 Aug 2023
We are incredibly grateful that you took the time out to leave us a review. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Modern rooms well appointed.
Stayed 1 night in Jul 2023
Response from FR on 8 Aug 2023
We are happy to see that you had an amazing experience at Mercure Bendigo. Thanks for sharing. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Roslyn

Stayed 1 night in Jul 2023
Response from FR on 8 Aug 2023
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as highly as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small but clean and well-appointed
Stayed 1 night in Jul 2023
Response from Faiz on 15 July 2023
The team here at Mercure Bendigo is delighted to receive such great feedback, thank you. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

4/10 Poor

Geraldine

Business traveller
Disliked: Property conditions & facilities
Dining room not open heating was inadequate
Stayed 1 night in Jul 2023
Response from FR on 15 July 2023
Thank you so much for taking the time to leave us a feedback. I am sorry that our services did not meet your expectation. Our dining room's air conditioning is always on, 24/7 on a set temperature. Unfortunately we are unable to change the settings to each individuals liking. We hope that you enjoyed the rest of your stay while in Bendigo. Kind Regards, Hotel Manager, Faiz Rashid

6/10 Okay

Cherie

Travelled with family
Liked: Cleanliness, staff & service
It was nice and clean. Rooms small but comfortable. Close to the hospital. No room service or mini bar. Cafe was lovely. Unfortunately we were in rooms near the skip bins..lots of noise early in the mornings.
Stayed 2 nights in Jul 2023
Response from FR on 15 July 2023
We are incredibly grateful that you took the time out to leave us a review. Unfortunately we do not offer room service, but the Cafe can take orders over the phone and arrange the meals on a tray for you to pick. We call guests when the meals are ready to be picked up. We hope that you enjoyed the rest of your stay! Best Wishes, Hotel Manager, Faiz Rashid.

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from FR on 15 July 2023
Thank you so much for taking the time to leave us a rating. Warm Regards, Hotel Manager, Faiz Rashid.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great for price, staff were just lovely.
Stayed 3 nights in Jul 2023
Response from FR on 15 July 2023
The team here at Mercure Bendigo is delighted to receive such great feedback, thank you. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Bronwyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed. Great little kitchenette with coffee machine. I was able to work at the small desk very comfortably until check out.
Stayed 1 night in Jul 2023
Response from FR on 15 July 2023
We are happy to see that you had an amazing experience at Mercure Bendigo. Thanks for sharing. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, room very comfortable and the Cafe was very convenient.
Stayed 1 night in Jun 2023
Response from FR on 15 July 2023
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as highly as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from FR on 15 July 2023
Thanks so much for sharing your experience with us. We hope to see you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
A funky different experience. Rooms smallish but well laid out. Reception area very comfortable, inviting unlike most with cafe style food and big lounge areas. The "ART" makes for a very different, modern environment. Staff were excellent and helpful.
Stayed 1 night in Jun 2023
Response from FR on 15 July 2023
We truly appreciate you taking the time to share your experience with us. I am happy to learn that you were pleased with our friendly attitude and arty atmosphere! We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great. The restaurant is fantastic, great meal options from coffee to the bar to snacks and a really good breakfast. 10 out of 10
Stayed 1 night in Jun 2023
Response from Faiz on 24 June 2023
The team here at Mercure Bendigo is delighted to receive such great feedback, thank you. We look forward to seeing you again soon. Best Wishes, Hotel Manager, Faiz Rashid.