4 restaurants, breakfast, lunch, dinner served; French cuisine

Reviews of Shangri-La Beijing

5 out of 5
Shangri-La Beijing
29 Zizhuyuan Road, Beijing, Beijing

Reviews

8.8

Excellent

Rating 10 - Excellent. 152 out of 286 reviews" "
Rating 8 - Good. 94 out of 286 reviews" "
Rating 6 - Okay. 31 out of 286 reviews" "
Rating 4 - Poor. 7 out of 286 reviews" "
Rating 2 - Terrible. 2 out of 286 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Qian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old building
Stayed 5 nights in Jan 2024
Response from Shangri-La Beijing on 31 Jan 2024
Dear guest, Thank you for your stay and comment. Thank you and best regards.

8/10 Good

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from 北京香格里拉 on 10 Jan 2024
尊敬的客人,感谢您的入住。期待您的下次光临。谢谢!顺致敬意。

10/10 Excellent

Bing

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk was helpful
Stayed 5 nights in Nov 2023

6/10 Okay

LIXIAN

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I like the location of the property, very convenient. Decor is little old fashioned and out of date. The attitude of people working there is not great. Especially the restaurant, there’s no service unless you keep asking. Even for some thing simple as adding more drinks.
Stayed 4 nights in Oct 2023

10/10 Excellent

Dayou, Plainsboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and good services
Stayed 3 nights in Aug 2023

10/10 Excellent

wei

Stayed 2 nights in Jul 2023

4/10 Poor

Yun, Arlington

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Great hardware, terrible software. Unprofessional staff (receptionists, restaurant service staff and concierge desk) lacking training and basic courtesy for the hospitality industry.
Stayed 8 nights in Mar 2023

10/10 Excellent

Xilong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and executive.
It was impressive, will come back.
Stayed 1 night in Apr 2022

4/10 Poor

Gokul, Toronto

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was advertised as renovated, but it was quite old. The carpet was dirty and stained in spots. The tv was barely unable as it was incredibly old. The air conditioning controller was old and hard to control. The washroom was excellent. Most of the restaurants and amenities were closed. Breakfast as part of my room payment in the same wing as I was staying in was unavailable. We had to walk to the older garden wing for breakfast.
Stayed 3 nights in Jan 2020
Response from Martin L. Leclerc / General Manager on 22 Dec 2020
Dear Valued Guest, thank you for taking your precious time to share your feedback. Due to Covid-19, we hae to close some facilities but now we are fully opened. We look forward to welcoming you back on your next visit to offer you a true Shangri-La experience. Thank you and best regards.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect except Checkin
Everything was perfect except the ridiculous check in. This is the first time in my life a hotel requests to block exactly double the amount on my entire stay on my credit cards!! Be reasonable my whole stay was 6K something and they blocked 12K. I know it is my bank problem that they will keep it blocked for more than a month! But what if I'm staying for more than that !
Stayed 2 nights in Jan 2020
Response from Martin L. Leclerc / General Manager on 22 Dec 2020
Dear Valued Guest, thank you for taking the time to share your valuable feedback. It is through valuable feedback such as yours that we are able to continuously improve our standards. We look forward to welcoming you back to Shangri-La Hotel, Beijing soon. Thank you and best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked their mattress and pillows and loved their Buffett!
Stayed 2 nights in Jan 2020
Response from Martin L. Leclerc / General Manager on 22 Dec 2020
Dear Valued Guest, thank you for choosing Shangri-La Hotel, Beijing as your accommodation for your business trip and taking time to share your good experience. We appreciate your positive comments about our faciliteis and food. We look forward to welcoming you back to the hotel in the near future. Thank you and best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2019

8/10 Good

Yuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked a non-smoking room but was given a room full of smoking smell. Upon my complaint, however, I got a replacement; this time a non-smoking room. Although I am happy with the final outcome, I wish they had done right the first time.
Stayed 1 night in Nov 2019

8/10 Good

Frances

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Tracy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from 北京香格里拉饭店总经理马天恩 on 21 Nov 2019
尊敬的客人,您好。感谢您对北京香格里拉饭店的喜爱。我们会持续努力为每一位客人创造更为细致的服务,期待您的再次光临。北京香格里拉饭店总经理马天恩

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from 北京香格里拉饭店总经理马天恩 on 21 Nov 2019
尊敬的客人,您好。感谢光临北京香格里拉饭店。北京香格里拉饭店致力于不断提高每一个细节来为宾客提供更为周到的体验。期待您的再次光临。北京香格里拉饭店总经理马天恩

8/10 Good

Tracy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Business stay
Staff were very good. I was there with a colleague for business and they were very helpful around transport etc. The bed was very comfortable but overall the rooms are looking tired. Great location for our main meetings not so good for others. Will stay again.
Stayed 1 night in Oct 2019
Response from Martin L. Leclerc / General Manager on 5 Nov 2019
Dear Tracy, thank you for taking the time to share your valuable feedback on. It is through valuable feedback such as yours that we are able to continuously improve our standards. We look forward to welcoming you back to Shangri-La Hotel, Beijing soon. Thank you and best regards,

8/10 Good

EdT, Singapore

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This is a well known 5-star hotel chain. However, my experience at this site suggests that better staff training and better maintenance of room facilities are required. I stayed in a luxurious suite on the top floor. However, I had problems with my shower, bathroom sink and toilet. Wifi was also very unreliable.
Stayed 8 nights in Oct 2019
Response from Martin L. Leclerc / General Manager on 5 Nov 2019
Dear Valued Guest, thank you for taking your precious time to share your feedback. However, I regretfully noted that our facilities and service did not meet your expectation. Customer engagement and quality of service are priorities for us. We assure you that our Senior Management will continue to closely monitor the standard of service and do everything possible to ensure this will never happen again. We look forward to welcoming you back on your next visit to offer you a true Shangri-La experience. Thank you and best regards

10/10 Excellent

Ming

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean neat property. Very friendly staff and service.
Stayed 3 nights in Oct 2019
Response from Martin L. Leclerc / General Manager on 5 Nov 2019
Dear Valued Guest, thank you for staying with us during your Beijing's visit, we are pleased that you enjoyed staying with us. We look forward to welcoming you again soon and if there is anything that would make your future stays more comfortable, please let me know. Thank you and best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were professional, courteous, and over the top generous! They allowed me to check in, and out, early. The rooms, restaurants, and facilities were all clean, modern, and luxurious. As well, all of the staff spoke English very well!
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best aspect of the hotel was the excellent staff and the services they offered. I also liked the lobby area , it was well kept and was beautiful.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. The room was good, the staff were most helpful and the gardens are delightful. We will certainly recommend it to our friends.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of this property is great, the room is very clean ...
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in all ways. Very kind and helpful staff.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
the check-in process was horrible, we got harassed by security people and we waited for a long time without assistance.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of best i have stayed. The food was awesome and I recommend it highly.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family
Stayed 1 night in Apr 2019

8/10 Good

Raju

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Check in was bit difficult. Communication was biggest challenge in China
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Room is a bit small and old. Bathroom is too small. A bit pricey without breakfast.
Stayed 3 nights in Feb 2019
Response from Martin Leclerc, General Manager on 9 Mar 2019
Dear Valued Guest, thank you for choosing to stay with us. We look forward to welcoming you again soon and if there is anything that would make your future stays more comfortable, please let me know. Thank you and best regards, Martin Leclerc, General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
We have been to this property several times. We were assigned to a room in the old building as usual. We are
Stayed 7 nights in Feb 2019

8/10 Good

zenman

Travelled with group
Liked: Staff & service
An older property; rooms are small; not much places to go nearby.
Stayed 3 nights in Feb 2019
Response from Martin Leclerc, General Manager on 7 Mar 2019
Dear Valued Guest, thank you for staying with us and for taking the time to share your experience. If you have chance to visit us next time, I would recommend that you book our Valley Wing Premier Room along with Valley Wing complimentary services that are indeed a favorite of our many regular guests. Beside of the large room-size with bathroom is spacious in design, you will certainly enjoy benefits such as complimentary breakfast, snacks and beverages, free flow of wines available all day, one suit free pressing on arrival, shoe shine, free daily newspaper and fresh fruits and comprehensive concierge services. I believe this added touch will truly enhance your stay experience. We look forward to welcoming you back to the hotel in the near future. Thank you and best regards, Martin Leclerc, General Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Breeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missing reward nights
Wonderful stay - however my Hotels.com account only gave me credit for some of the nights. I stayed for a week!
Stayed 7 nights in Nov 2018

4/10 Poor

Shu

Disliked: Staff & service
aweful 5 star.
no bathrobes. roon i aged. apprantely they Have a new building and a old building. if you book through 3rd party say hotel.com Or expedia. they will put you into the old biilding. the breakfast buffet is aweful but yet cost 40 dollor. help yourself to eat outside please. the hotel has three entrance which confuse the taxi driver when you call for a lift. the staff is not helpful. also.the wine at the open lounge is aweful and they tey to get you pay up front.
Stayed 3 nights in Nov 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property but very limited access to nearby restaurants or shops unless you take a taxi
Stayed 4 nights in Oct 2018

10/10 Excellent

Co, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, hotel staff actually sent me an email and told me I left something in the room
Stayed 2 nights in Oct 2018

10/10 Excellent

Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location. Very friendly service. Good breakfast. Worth the value! Will come back next time
Stayed 4 nights in Oct 2018

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for business
Always stay and service is great at front desk, etc!
Stayed 2 nights in Oct 2018

6/10 Okay

Lee

Liked: Room comfort
experience shang gri la beijing
room not that clean , may it old or mold on basin is hard to cover for it bing old rater just not clean moldy , room staff are ok , f & B and lobby receiption not that fabulus , dirty uniform ... , wonder if they wash their uniform of person just dirty it ... ???
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018