Business Suite

Reviews of Guo Ji Yi Yuan Hotel

4.5 out of 5
Guo Ji Yi Yuan Hotel
48 Wangfujing Avenue, Dongcheng District, Beijing, Beijing

Reviews

8.0

Very good

Rating 10 - Excellent. 253 out of 865 reviews" "
Rating 8 - Good. 388 out of 865 reviews" "
Rating 6 - Okay. 135 out of 865 reviews" "
Rating 4 - Poor. 64 out of 865 reviews" "
Rating 2 - Terrible. 25 out of 865 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Xiaoyan

Stayed 4 nights in Nov 2023

6/10 Okay

Poh Kim, Singapore

Travelled with group
Liked: Staff & service
Air con is not on, Very stuffy. Hotel a bit round down
Stayed 4 nights in Oct 2023
Response from Guo Ji Yi Yuan Hotel on 3 Nov 2023
Dear Poh Kim,Thank you for staying at the Guo Ji Yi Yuan Hotel and for taking the time to share your comments. Regarding the hotel facilities, we’ll pay close attention on this issue, and keep up our maintenance of our facilities. Our air-conditioning is central system, and we adjust the temperature of it by the recent outside average temperature, so air-conditioning temperature of individual room could not be adjusted. During the end of the October, we did not open the air-condition system due to the outside moderate climate, and only opened the ventilation system. You could contact our duty manager to the other room with low temperature. Thank you for your comments, and hope we have opportunity to welcome you again.Kind Regards.Hotel Managment

2/10 Terrible

Lesley

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
I booked the hotel because it used to be an excellent Crowne Plaza. The hotel is very different now. The standard of service was poor and the hotel facilities were disappointing. The wifi was only patchy and it was slow. The aircon made a noise but didn't actually lower the temperature in the room. I was provided with a fan which helped a bit but was noisy. The concierge and front desk couldn't tell me how long it would take to get to the new airport, and twice decline to order me a taxi. There was no room service. The dinner menu was quite strange, one sheet of paper, all the types of food all mixed up together on the menu. The breakfast included cakes being cut in half as if they were rationed. The orange juice was some kind of diluting juice. In my room there weren't any mugs or tea/coffee sachets. When I checked in, Reception gave me 7 packs of toothbrushes and two combs - for one person and 5 nights - mysterious! My room was a bit dilapidated, with the light socket in the bathroom not fully connected to the ceiling. A light socket in the breakfast area was also hanging down. It's a shame because the location is good but it's just not value for money and I'd not stay again.
Stayed 5 nights in Oct 2023
Response from Hotel Managment on 23 Nov 2023
Dear guest,Thank you for staying at the Guo Ji Yi Yuan Hotel and for taking the time to share your comments. We are really sorry to hear about your unhappy experience, and apologize for the inconveniences you faced during your stay. Regarding the hotel facilities and equipment, we’ll pay close attention on this issue, and keep up our maintenance of our facilities. Our air-conditioning is central system, and we adjust the temperature of it by the recent outside average temperature, so air-conditioning temperature of individual room could not be adjusted. And during the end of the October, we did not open the air-condition system due to the outside moderate climate, and only opened the ventilation system. You could contact our duty manager to change to the other room with low temperature. During your stay, there was big event in Beijing, the Belt and Road Forum for International Cooperation (BRF), and most of the roads were traffic controlled, so our concierger staff could not tell you how long to get to the airport, and they difficult to find any taxi for you, hope you could understand and forgive us.In the room, we relly provide tea and coffee sachets placed in the drawer. And there is glass for guest to use to drink water, and the mugs are being procured. Because in Beijing hotels, the disposable items would not be probvided automatically, and the recycling is encuraged for considering environmental protection, so hope you understand our staff did not offer you too many toothbrushes and combs. For the food and beverage services, we had taken up your comments with the hotel food and beverage team for considering taking appropriate steps to improve the services in the future. Thank you for bringing this matter to our attention, after all it is only through comments such as yours that we can only hope to improve our services and facilities, and we look forward to welcoming you back to our hotel in the not too distant future. Once again, thank you for your feedback and we look forward to welcoming you back to your new home in Beijing in the not too distant future. Kind regards.

10/10 Excellent

Di, Baltimore

Liked: Cleanliness, staff & service, amenities
It advertised has gym and a pool, but they are not open after the pandemic
Stayed 1 night in Sep 2023

4/10 Poor

Biao

Travelled with family
Disliked: Amenities, property conditions & facilities
The location is great, but the hotel condition is old and below average. The WiFi in the hotel is unreliable.
Stayed 4 nights in Oct 2023

10/10 Excellent

Di, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023

10/10 Excellent

Kirsten Stevens

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, easy to get to all the sites and within walking distance from Tiananmen Square and the Forbidden City. Room and bathroom were spacious and clean. Staff so helpful with local information and helping make advanced bookings for tourist sites. Would definitely recommend and stay again.
Stayed 3 nights in Sep 2023

8/10 Good

Uyanga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

4/10 Poor

Bijesh

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Never staying again
when the reception seems not happy to see you and greet accordingly, you get a vibe that something is wrong. the elevator switch is broken and 2 elevators doesn't work. room has only fresh air and receptionist informed this is how it is during these months. it is sweltering inside the room. only a single comforter on bed and no sheets!!
Stayed 3 nights in Apr 2023

10/10 Excellent

Oswald, el paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone very attentive. Loved the jacuzzi, sauna and steam room
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A bit old hotel but very clean, good location walkable to train station and shopping area. Truly enjoy the swimming pool and jacuzzi.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipped and maintained property in a great location. I know language skills are tough to get in China, but the staff here really struggled with English more than in many other places.
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The carpet to old smelling the bathroom also old The air condition is there dusty . Otherwise is good I enjoyed it Nice breakfast
Stayed 3 nights in Dec 2019

2/10 Terrible

Preete

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
I do not recommend this hotel at all. It should lose its Crowne Plaza flag. It is not clean, the staff are not helpful, they were unable to provide taxi service, and they try get you to buy services. We had three rooms for a party of 7 and each room had a different horrible smell. This was a truly cringe worthy experience.
Stayed 2 nights in Dec 2019

8/10 Good

YAO

Business traveller
Liked: Staff & service
The hotel is outdated. The sink emitted some wired sound when I use it. The service is good though. The staffs are very friendly and helpful!
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and good services. More renovations needed.
Stayed 1 night in Nov 2019

4/10 Poor

Marco

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Needs a few updates. Somewhat outdated.
The hotel’s biggest perk is it’s location; super close to Wangfujing Shopping district and walking distance from Tiananmen Sq and the Forbidden City. The hotel itself is severely outdated, and the hallways always smell like smoke even though the hotel has been nonsmoking for years. We are visiting in the fall, so it’s a little cooler. The room itself was extremely hot. We turned the thermostat down, but this did nothing. I eventually called the front desk and they sent the engineer to take a look at my thermostat. He mentioned that the thermostat is set to heater and his solution was to turn it off and unscrew one of the windows to let air in. For us it was a matter of deciding whether to settle for a hot room, or a cold room with the sounds of construction coming in brought the window.
Stayed 2 nights in Nov 2019
Response from Hotel Manager on 22 Nov 2019
Dear guest, Thank you for staying at Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. We appreciate your positive comments to our good location. Regarding to your comments onair-conditioning, because our hotel uses the central-control air-conditioningsystem, hope you could understand that the and the thermostat in each room could not adjust the temperature. We are sorry for the inconveniences you faced, and we have taken up the matter with the hotel management team for consideringimprovement in the future. Thank you for your feedback and we look forward to welcoming you back to our hotel in Beijing in the not too distant future. Kind regards.

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

4/10 Poor

Chan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice King Bed room right on Wanjujing st. Great breakfast buffet; both western and Chinese food options. Close to Subway stops.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.
Very close to everything. Plenty of Shopping, Restaurants closed by. Bank Atm next door. Tiananmen square is 30 minutes walk. Staff is very helpful. Good breakfast. Hotel need some upgrades.
Stayed 6 nights in Oct 2019

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
It was the perfect location for our tours. We stayed four days. They had both western and Asian breakfast. They had a good breakfast selection. We walked every night to the mall for dinner. There were several good restaurants on the 5th and 6th floor of the mall.
Stayed 3 nights in Oct 2019

6/10 Okay

Mina

Business traveller, Travelled with group
Liked: Cleanliness
Just good
Good hotel for business or friends
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

2/10 Terrible

robert

Disliked: Property conditions & facilities
Thieves work in this hotel and the management tur.
Avoid if you can, had money stolen from the safe in the room on the first day, hotel manager claimed only himself and cleaning manager had access to the key but I know how much sterling I put in there as I had not changed any yet (also took hk$), very crafty skimming some of each currency. Rooms are dated and a bit smelly.
Stayed 3 nights in Oct 2019
Response from Hotel Manager on 21 Oct 2019
Dear Guest, Greetings from Crowne Plaza Beijing Wangfujing! Thank you for staying at our hotel and for taking the time to share your experiences. For hotel facility, we’ll pay close attention on this issue, and keep up our maintenance of our facilities. For the incident you mentioned, we will make investigation for it. And we also hope you contact with us for further investigation. Thank you for your comments, and we look forward to welcome you again to our hotel in the near future. Best regards.

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Helpful staff but very dirty accommodation
Hotel staff were friendly and helpful. But the hotel room was not what we expected. Most facilities were dirty too.
Stayed 2 nights in Sep 2019

8/10 Good

Velogan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I thought the hotel was ok. Needs an upgrade but for the price I think it’s ok. Staff are friendly and accommodating
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Sep 2019

6/10 Okay

Adam

Liked: Cleanliness
Disliked: Property conditions & facilities
Great Service, But Property Needs a Refresh
I love the Crowne Plaza brand around the world and actively seek it out. This property, while the central Wangfujing location is superior, has seen better days. Wood is scuffed, carpets are old, the gym was less-than-mediocre (and too hot) and you feel a bit transported back to the early 1990's or so, when high ceilings and gift shops selling local handicrafts were a thing. The staff are, as you'd expect, excellent. Service is friendly and helpful, from the guards outside to the desk and housekeeping staff. I wouldn't bother with the restaurant or room-service food. Like the rooms, they're just a bit tired. I'd love to see this property refreshed. Back in the day, it was superior. Now, it's just a reasonably priced central location, but nothing special.
Stayed 1 night in Sep 2019

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and location.
We loved the hotel and the local area. Breakfast was amazing and service was great with the concierge helping us daily for our own driver to take us to desired locations. We saw no issues with room cleanliness, as ours was beautiful. Being so close to the Forbidden City and Tianamen Square make it walking distance if you'd like, and walking street is just around the corner. Loved it.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My wife and friends stayed over the mid autumn festival and during our return trip around 1am towards hotel, we were stranded because there was a parade rehearsal going on and no car, bike nor human were allowed to pass. We had to wait for hours! I called the hotel to ask if there is way we can head back and the hotel staff just said he can’t do anything and we had to wait till the rehearsal was done, he didn’t even apologize when I asked why was there no information provided to guests. And in the end, we had to walk approximately 5km all the way back to hotel as there were no cabs available. The least the hotel could have done was inform all hotel guest there would be a road closure from what time onwards and where will it be affected and allow the hotel guests to decide if they want to proceed with their plans or to stay in. Very poor PR skills and I would not recommend staying there, especially if some national event or days leading up to it.
Stayed 5 nights in Sep 2019
Response from amy on 17 Sept 2019
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We value your comments and we hope you choose to stay with us again, so we can show you our true level of service. Sorry again for the trouble!

8/10 Good

Alric, HK

Business traveller
Liked: Cleanliness, staff & service, amenities
air con a bit weak, could be cooler. The property feels old.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly hotel, closer to all shopping and transportation.
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Even though an old property, it’s well maintained and well designed for guest comfort. Good location for shopping and eating.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
The location was good but the property was very disappointing. Our room was in poor condition and badly needed restoration. Filthy carpets....definitely not Crowne Plaza standards. That said, they had nice linens.
Stayed 4 nights in Jul 2019

8/10 Good

ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 6 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2019

8/10 Good

JW

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing that I don't like. Very convenient location and generally staff are friendly.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

6/10 Okay

Vivian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location and service is good. Room and cleanness still have room to improve.
Stayed 1 night in May 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, room comfort
Hotel is getting old.
Stayed 1 night in May 2019

8/10 Good

erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and classy!
I loved every second of being in this hotel! This is the kind of hotel where you stay to enjoy what it offers not just a place to sleep. It was clean and well decorated, smelled great and oozed class. The amenities offered were wonderful and just what I needed! My room was spacious and perfect for my needs. They treated me with the same enthusiasm and respect as the rich lady checking in at the same time right next to me. I would most certainly come back again!
Stayed 1 night in Apr 2019