Outdoor pool, open 7:30 AM to 5:30 PM, pool umbrellas, pool loungers
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Reviews of Blue Lagoon Beach Resort

3.5 out of 5
Blue Lagoon Beach Resort
10 Bateau Bay Rd, Bateau Bay, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 251 out of 463 reviews" "
Rating 8 - Good. 148 out of 463 reviews" "
Rating 6 - Okay. 41 out of 463 reviews" "
Rating 4 - Poor. 14 out of 463 reviews" "
Rating 2 - Terrible. 9 out of 463 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place for family
Stayed 2 nights in Dec 2023

8/10 Good

Reannan

Stayed 2 nights in Dec 2023

10/10 Excellent

Saja

Stayed 5 nights in Dec 2023

10/10 Excellent

Igor

Stayed 1 night in Dec 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It should of been a great stay.
The staff were wonderful. The cabin and some areas of the park could have done with some TLC. A new Tiny Cabin was being installed 5 metres from ours and we didn’t appreciate workers bashing around at 06:45 when we were on holidays.
Stayed 2 nights in Nov 2023

4/10 Poor

Ronny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Damien

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I chose to stay at the blue lagoon because of the in room spa, first room offerd it was broken and the water did not drain out, was moved to a new room that worked but had mould. The next night we had to move to a new room due to bookings and again the spar in the new room was broken and had pluming issues. This park needs work.
Stayed 1 night in Nov 2023

6/10 Okay

Kathryn

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Nadja

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, exceptional staff
Stayed 2 nights in Oct 2023

6/10 Okay

Yvonne

Liked: Staff & service
The studio cabin location is right at the end of the beach. Very quiet with stunning views of the ocean. The cabin is a bit worn out and needs a bit of an update.
Stayed 1 night in Oct 2023

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities
Was only stayed 1 night as passing through kids loved the pool and loved that was so close to beach and very handy that shopping centre just around the corner definitely would stay again
Stayed 1 night in Oct 2023

6/10 Okay

Emily

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Maria

Liked: Staff & service
Loved that the resort was right on the beach
Stayed 1 night in Oct 2023

8/10 Good

Kaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
We loved this place. We can’t wait to return.
Stayed 2 nights in Sep 2023

6/10 Okay

Chriatian

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and spa area, Family friendly, Excellent staff, Kids loved ping pong, basketball court, buggy kart hire, Fully equipped cabins.
Stayed 2 nights in Sep 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the atmosphere , you can feel the family environment ,kids enjoyed , you have everything we need. Another lovely memory for our family . Definitely we are coming back if we can get a room. Staff were so accomodating and nice.
Stayed 1 night in Sep 2023
Response from Blue Lagoon on 4 Sept 2023
Hi Justin, thanks so much for your positive feedback. So glad you enjoyed your stay and we hope to see you back again soon. Regards Sam BLBR

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No comment
Stayed 1 night in Aug 2023

8/10 Good

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot
Perfect spot by the sea-great ambience Lovely cabins-could have done with TV and bedside lights in bedroom but otherwise great stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place! Gorgeous location , awesome rooms and facilities. Walkable to do much! Thank you for our stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Laupama

Liked: Cleanliness, staff & service, property conditions & facilities
Best
Stayed 2 nights in May 2023

6/10 Okay

Peter

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Location is good. Spacious cabin.
Stayed 2 nights in Jul 2023

4/10 Poor

Danielle

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This park is positioned in the most magnificent beachside location. Generally the park facilities looked great. We had an overnight stop over in the family cabin (older accommodation). Unfortunately this accommodation offering was filthy and in great need of maintenance. I would avoid this option and only stay in the new cabins if we were to return.
Stayed 1 night in Jul 2023

6/10 Okay

Mrs Toni

Travelled with family
Liked: Cleanliness, staff & service
Beautiful views with whales breaching so close, Plenty of bath towels, blankets provided. Spa warm, (children playing football in the spa meant we were constantly playing dodge the ball). I was given room further from the facilites than any other cabin even though I had a child with me. Same cabins closer appeared empty. Key didn't work as locks had been changed in renovation. My cabin had been half renovated so the smell of paint and lacquer were intense despite windows always open. There was no outside light working so bbqing became a challenge, especially when the down pour hit and the rain came straight under the verandah onto the bbq. Maybe a screen (with a light attached) behind bbq would be great to stop rain flooding bbq dinner. For the 4 days I was there, they never opened the beach access gates next to my cabin even though I was told they would be opened when i enquired on arrival. In the cabins there is only the bench right next to the microwave to put your washed dishes. The water drains off and goes straight onto base of electrical appliances on bench. Major safety issue. Early on morning one as I had just emerged from bed in pjs. I was asked by male cleaner at door to put my car in a space deep between cabins. He was apparently expecting a very early guest next door who would need to park behind me. And they did, and I was parked in.
Stayed 3 nights in Jul 2023

8/10 Good

Oupkar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful getaway in peaceful surroundings.
Stayed 2 nights in Jul 2023

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service
Great place to stay. Our cabin was very comfortable with all the amenities we needed. Very close to the beach. Great kiosk and dining area if you don't feel like cooking or going anywhere. Great activities for the kids. Staff were very friendly. Wished we could have stayed longer than one night. We will be back.
Stayed 1 night in Jun 2023

8/10 Good

Carleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 3 nights in Jun 2023
Response from Blue Lagoon on 13 June 2023
Hi Carleen, thanks so much for your review. Yes, its definitely our small piece of paradise. We look forward to seeing you again sometime in the future. Regards, BLBR

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place for our short stay with the kids, right on the beach and so relaxing. Within 30min to terrigal and gosford
Stayed 2 nights in Jun 2023

10/10 Excellent

Syed M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in an oceanview for 3 nights. We really enjoyed our stay, the kids loved the amenities, and they have the biggest hot tub I’ve ever seen. Would definitely recommend and would happily stay there again.
Stayed 3 nights in May 2023
Response from Blue Lagoon on 13 June 2023
Thanks so much for your review. So glad you enjoyed your time with us. Regards, BLBR

10/10 Excellent

Tara

Stayed 2 nights in May 2023

8/10 Good

maria

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Stephanie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Great holiday park for families with plenty of facilities. Communication was excellent especially as we were arriving outside of reception hours. However the cabin itself was extremely dated and in need of renovations. The shower door was broken, the shower head was drippy, water was leaking from the second bathroom's sink and the outdoor balcony door was jammy. The Wi-Fi was poor and we could only get a small bar of reception in the living area.
Stayed 2 nights in May 2023
Response from Blue Lagoon on 13 June 2023
Hi Stephanie. thanks for your feedback. I have noted the maintenance issues that you have mentioned. We are currently upgrading more cabins within the park with new kitchens, bathrooms and larger decks. Wi fi can be an issue due to being surrounded by National Park. This important information you provide will help us improve on our services for next time. Regards BLBR

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2023

10/10 Excellent

justeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

David, YowieBay

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here great for our kids and great team
Stayed 3 nights in Apr 2023
Response from Sam on 21 Apr 2023
Thanks David, so glad you and the family enjoyed our park, we look forward to welcoming you back soon. Regards, BLBR

10/10 Excellent

James

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend amazing place to get away
Stayed 1 night in Apr 2023
Response from Sam on 21 Apr 2023
Hi James, thanks for your positive feedback, we agree, its our perfect paradise. Regards, BLBR

10/10 Excellent

Peter

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2023
Response from Blue Lagoon Reception on 27 Apr 2023
We are glad you enjoyed your stay

2/10 Terrible

Megan

Travelled with group
Disliked: Staff & service
-
Stayed 2 nights in Mar 2023
Response from Blue Lagoon Reception on 21 Mar 2023
Megan, sorry we did not meet your expectations for your stay. Next time please let reception know if we can improve your experience we are onsite from 8am till 7pm.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Blue Lagoon Reception on 27 Apr 2023
Thankyou for your review

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right on the beach, excellent pool & family friendly spa, great facilities on site and very helpful & friendly staff. We will definitely be back!!
Stayed 2 nights in Mar 2023
Response from Blue Lagoon Reception on 27 Apr 2023
Thankyou for the amazing review we are glad you enjoyed your stay.

10/10 Excellent

Lachlan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all will be back
Stayed 2 nights in Feb 2023

10/10 Excellent

terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in/out was easy great location, beautiful view. Very peaceful and family friendly.
Stayed 1 night in Feb 2023

4/10 Poor

Joanne

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
cabin 25 had a sea view only when you didn’t have 4wheel drives parked in front of cabin. There was no privacy if have your blinds up the cabin in front of you can see straight in. The pool spa area needs work on pavers done. Would not recommend the place.
Stayed 3 nights in Feb 2023

10/10 Excellent

Patricia

Stayed 3 nights in Feb 2023