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Reviews of Hotel Jazz

3 out of 5
Hotel Jazz
Pelayo 3, Barcelona

Reviews

9.4

Exceptional

Rating 10 - Excellent. 712 out of 1005 reviews" "
Rating 8 - Good. 269 out of 1005 reviews" "
Rating 6 - Okay. 17 out of 1005 reviews" "
Rating 4 - Poor. 3 out of 1005 reviews" "
Rating 2 - Terrible. 4 out of 1005 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

wenli

Stayed 3 nights in Feb 2024

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good, nice staff , fairly easy check in. For 15 euros however, the breakfast was not nice. The hotels location is in a central location with plenty of shops around and the train centre/ tour bus. The staff were lovely and let us keep our bags at the hotel as we had a late flight.
Stayed 2 nights in Jan 2024
Response from Hotel Jazz on 8 Feb 2024
Thank you for sharing your experience with us. We're pleased to hear that you found our hotel to be good, with friendly staff and a fairly smooth check-in process. We're glad that our central location was convenient for your needs, with easy access to shops, the train center, and tour bus.We apologize that the breakfast did not meet your expectations, and we appreciate your feedback on this matter. We'll take it into consideration as we continuously strive to improve our services.We're also happy that our staff could accommodate your request to keep your bags at the hotel until your late flight. Guest satisfaction is our top priority, and we're glad we could assist you with this.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future. If there's anything else we can do to enhance your stay next time, please let us know.

6/10 Okay

Joanna

Travelled with family, Travelled with partner
Disliked: Amenities
Good location but room was a bit dated although clean. The balcony door’s rubber sealant was detached and we can hear wind sound in the room. Since we stayed in Dec 2023, the room was rather cold thankfully there’s heater. Would be better if room slippers were provided, the floor tiles in the room and bathroom were very cold.
Stayed 4 nights in Dec 2023
Response from Hotel Jazz on 8 Feb 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be in a good location and that your room was clean. However, we apologize for any inconvenience caused by the dated appearance of the room and the issue with the balcony door's sealant. We will address these concerns promptly to ensure a more comfortable experience for our guests in the future.Your comments regarding the room temperature and the absence of room slippers have been noted. We understand the importance of providing a comfortable environment for our guests, especially during colder months, and we will take steps to improve in these areas.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Rukshana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious rooms and great location
Stayed 3 nights in Dec 2023
Response from Hotel Jazz on 8 Feb 2024
We're delighted to hear that you enjoyed the spacious rooms and found our location to be great! Providing ample space and a convenient location are important aspects of our commitment to guest satisfaction. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience soon. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know.

8/10 Good

Kira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and comfortable hotel with friendly staff. Our room was very big with a divider that gave some extra space for our teenager. Great location right by public transportation and airport shuttle bus. Only negative was the spotty wi-fi.
Stayed 4 nights in Dec 2023
Response from Hotel Jazz on 8 Feb 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel super clean and comfortable, and that our friendly staff made your stay enjoyable. It's great to know that the extra space in your room was appreciated, especially for your teenager.We apologize for any inconvenience caused by the spotty Wi-Fi. Ensuring a reliable internet connection is important to us, and we will address this issue to improve the experience for our guests.We're delighted that our location near public transportation and the airport shuttle bus was convenient for you.Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future.

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Jazz on 8 Feb 2024
Thank you for your rating!

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Jazz on 8 Feb 2024
Thank you for your rating!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well taken care of at Hotel Jazz
Our stay at the Hotel Jazz was wonderful. We were exhausted after a15 hr. journey from the US & they arranged an available room hrs before their standard check in. They also upgraded our room to a Jr. Suite, which meant a lot. I inadvertently left some clothes in the room, which they found so was able to pick them up with no hassle. The breakfast buffet was fantastic & we will highly recommend Hotel Jazz to our friends. The location was great. Thanks for a wonderful stay.
Stayed 1 night in Dec 2023
Response from Hotel Jazz on 8 Feb 2024
Thank you so much for sharing your wonderful experience at Hotel Jazz! We're thrilled to hear that we could accommodate your early check-in and upgrade your room to a Junior Suite to make your stay even more special.We're also glad that our team was able to assist you with retrieving your belongings effortlessly and that you enjoyed our fantastic breakfast buffet.Your recommendation means a lot to us, and we truly appreciate your kind words about our location and service.We hope to have the pleasure of welcoming you back to Hotel Jazz in the future for another memorable stay!

8/10 Good

Tuston

Stayed 1 night in Dec 2023
Response from Hotel Jazz on 8 Feb 2024
Thank you for your rating!

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Hotel Jazz on 8 Feb 2024
Thank you for your rating!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! Super clean and comfortable!
Stayed 2 nights in Dec 2023
Response from Hotel Jazz on 8 Feb 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our hotel's great location and found our accommodations super clean and comfortable. Providing a clean and comfortable environment for our guests is always a top priority for us.If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your kind words and look forward to welcoming you back for another wonderful experience in the future.

6/10 Okay

Donna

Travelled with group
I got disappointed when no toothbrush and slippers in the room. Hotel is in a good location to train and metro.
Stayed 3 nights in Dec 2023
Response from Hotel Jazz on 8 Feb 2024
We apologize for any disappointment caused by the absence of toothbrushes and slippers in your room. We wish you had just asked at the reception we would have provided them.Your feedback regarding these amenities is valuable to us, and we will certainly take it into consideration as we strive to enhance the comfort and convenience of our guests' stays.We're glad to hear that you found our hotel's location convenient for accessing trains and the metro. Providing easy access to transportation options is one of the key aspects we aim to offer our guests.Thank you for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future for an improved and more satisfying stay.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and value
Stayed 1 night in Dec 2023
Response from Hotel Jazz on 8 Feb 2024
Thank you for your positive feedback regarding our hotel's excellent location and value. We're delighted to know that our central location and competitive pricing met your expectations.Ensuring that our guests have access to a convenient location and receive great value for their stay is always our priority. We appreciate your acknowledgment of these aspects of our hotel.If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Second time staying in the hotel, location is great and staff are super helpful, parking under hotel for reasonable cost and great room
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience staying at Hotel Jazz. It's in a great central location, nice room, clean, safe, and has helpful staff. We were offered two free drinks for our extended stay at the bar as well. The staff made us feel welcome and were very accommodating.
Stayed 12 nights in Nov 2023

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with a huge bathroom.
Stayed 3 nights in Nov 2023

10/10 Excellent

Phillip

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all excellent. Couldn’t fault the property
Stayed 2 nights in Nov 2023
Response from Hotel Jazz on 27 Nov 2023
That's fantastic to hear! We're thrilled that your experience at our property was excellent overall. If there's anything specific that stood out as exceptional or if there's any way we can further enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Danielle

Stayed 1 night in Nov 2023
Response from Hotel Jazz on 27 Nov 2023
Thank you for your rating!

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Nice large room
Stayed 1 night in Nov 2023
Response from Hotel Jazz on 10 Nov 2023
Thank you for your rating!

10/10 Excellent

Steven

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 blocks from tour bus start and stop.
Stayed 3 nights in Nov 2023
Response from Hotel Jazz on 10 Nov 2023
Thank you for your rating!

10/10 Excellent

JULIE

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes you feel so welcome! They are very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Cristina on 4 Nov 2023
It's wonderful to hear that the hotel staff at Hotel Jazz made you feel welcome with their friendliness and helpfulness. Great customer service can significantly enhance a hotel stay.We hope to welcome you again very soon!

10/10 Excellent

Diane, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in busy Barcelona. Hotel Jazz was perfect!!
Stayed 4 nights in Oct 2023
Response from Hotel Jazz on 29 Oct 2023
Dear Andrea,Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an enjoyable stay at our hotel.Our team works hard to provide exceptional service and create a memorable experience for all our guests, and it's gratifying to know that we succeeded in making your stay special.Your kind words about our [mention specific service, amenities, or staff] are greatly appreciated and will be shared with the entire team. We take pride in ensuring that our guests feel comfortable and valued during their stay.We look forward to welcoming you back to our hotel in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.Thank you once again for choosing our hotel, and we hope to see you soon!Warm regards,

10/10 Excellent

Oliria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very well located, friendly and helpful staff, very clean and comfortable. Great views from the rooftop bar.
Stayed 3 nights in Oct 2023
Response from Hotel Jazz on 29 Oct 2023
Dear Oliria,Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an enjoyable stay at our hotel.Our team works hard to provide exceptional service and create a memorable experience for all our guests, and it's gratifying to know that we succeeded in making your stay special.Your kind words are greatly appreciated and will be shared with the entire team. We take pride in ensuring that our guests feel comfortable and valued during their stay.We look forward to welcoming you back to our hotel in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.Thank you once again for choosing our hotel, and we hope to see you soon!Warm regards,

8/10 Good

Yva

Stayed 2 nights in Oct 2023
Response from Cristina on 23 Oct 2023
Thank you for your rating!

10/10 Excellent

Stuart, Manalapan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean easy walkable to main sites of interest
Stayed 2 nights in Sep 2023
Response from Cristina on 23 Oct 2023
Thank you for your rating!

10/10 Excellent

Lana, West vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were the best customer service that we received in our three week Spain trip! Stellar!
Stayed 3 nights in Oct 2023
Response from Cristina on 23 Oct 2023
Thank you for your rating!

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooftop area. Great staff.
Stayed 1 night in Sep 2023
Response from Cristina on 23 Oct 2023
Thank you for your rating!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff! Thanks to Jaime at the rooftop bar for special service when my wife thought she lost her credit card.
Stayed 1 night in Oct 2023
Response from Cristina on 23 Oct 2023
Thank you for sharing your experience! I will pass you comments to Jaime. We hope to welcome you soon!

10/10 Excellent

Rafael Alejandro Orbegoso, SanJpse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the desk spotless A1 servive The Best!
Stayed 6 nights in Sep 2023
Response from Cristina on 10 Oct 2023
Thank you for your rating!

10/10 Excellent

Wayne, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a busy area of the city near to all required transportation with great access to restaurants of all levels this stay was a pleasure. The rooftop tapas and pool (not used) was a pleasant environment to spend our evenings. And both food and drink were reasonable. The hotel staff were very helpful and always pleasant. The room was very satisfactory and met our standards very nicely.
Stayed 2 nights in Sep 2023
Response from Cristina on 10 Oct 2023
Thank you for sharing your experience at the hotel!We hope to welcome you again very soon.

10/10 Excellent

Maria

Stayed 2 nights in Sep 2023
Response from Cristina on 10 Oct 2023
Thank you for your rating!

10/10 Excellent

Diana

Stayed 1 night in Sep 2023
Response from Cristina on 10 Oct 2023
Thank you for your rating!

10/10 Excellent

Sandra

Stayed 4 nights in Sep 2023
Response from Cristina on 23 Oct 2023
Thank you for your rating!

6/10 Okay

??

Liked: Staff & service, property conditions & facilities
It was close to the subway station and had good accessibility.
Stayed 3 nights in Sep 2023
Response from Cristina on 25 Sept 2023
Thank you for sharing your review!We hope to welcome you again very soon.

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back
The location of this hotel is excellent, very close to La Rambla and the Gothic Quarter. The hotel was clean, and the bed and pillows comfy. Staff was friendly, helpful, and efficient. And reasonably priced. We would definitely stay here again and highly recommend.
Stayed 1 night in Sep 2023
Response from Cristina on 25 Sept 2023
Thank you for your rating!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Vcomfortable room. Loved the pool and terrace.
Stayed 3 nights in Sep 2023
Response from Cristina on 25 Sept 2023
Thank you for your feedback! I'm glad to hear that you enjoyed the hotel's great location, comfortable room, and the pool and terrace.Hope fully we will see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for Barcelona
Been going to hotel jazz for over 10 years, you will struggle to get a better hotel in barca. Location, rooms, cleanliness , bar, pool & staff all absolutely spot on 👍
Stayed 3 nights in Sep 2023
Response from Cristina on 25 Sept 2023
Thank you for your kind words! We are so glad you had a lovely stay with us. We hope to welcome you again in the near future.

8/10 Good

greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Roof top Amenities pool and bar very nice. Bed fantastic Highly recommend.
Stayed 3 nights in Sep 2023
Response from Cristina on 25 Sept 2023
Thank you for your rating!

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located near Plaça de Catalunya and La rambla. The staff were very friendly. We didn’t have the breakfast so can’t comment on that. The bed was large and comfortable. The room was a good size and the air conditioning worked well. The water tasted strange and was a bit slimy/slippery on the hands so that’s really the only negative. The pool area on the roof was good and the sangria was nice
Stayed 3 nights in Sep 2023
Response from Cristina on 11 Sept 2023
Thank you for sharing your feedback about your stay at the hotel. It's great to hear that you found the location convenient, and that the staff were friendly. It's also good to know that you enjoyed the comfortable bed and the rooftop pool area.We hope to welcome you again in the near future!

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Easy walk to shopping, restaurants, Gaudi buildings.
Stayed 2 nights in Sep 2023
Response from Cristina on 10 Sept 2023
Thank you for your rating!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the centre of the city.
Well equipped hotel in a fantastic location. The rooms are spacious, clean, well appointed and surprisingly quiet for a city centre hotel. The rooftop pool and lounge area is an absolute oasis! The food we had from the bar was of a good quality if slightly limited menu. Breakfast had an adequate choice. This is our second stay at this hotel and we were not disappointed.
Stayed 7 nights in Aug 2023
Response from Sílvia Nadal - Manager Hotel Jazz on 8 Sept 2023
Dear Angela,Thank you for sharing your positive experience at the Hotel Jazz in Barcelona. It's great to hear that you found it to be a well-equipped hotel with spacious, clean, and quiet rooms, especially considering its central location. The rooftop pool and lounge area sounds like a wonderful oasis, and it's good to know that you enjoyed the food from the bar as well as the breakfast options.It's always a good sign when guests return for a second stay at a hotel, as it indicates a high level of satisfaction. Your feedback will likely be helpful to other travelers considering a stay at the Hotel Jazz. If you have any more insights or tips about your experience, feel free to share them.

10/10 Excellent

Shannon, Calgary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Cristina on 4 Sept 2023
Thank you for your rating!

8/10 Good

Janet

Stayed 3 nights in Aug 2023
Response from Cristina on 25 Sept 2023
Thank you for your rating!

10/10 Excellent

vladislav

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Cristina on 4 Sept 2023
Thank you for your rating!

10/10 Excellent

Kuldip, New Westminster

Stayed 3 nights in Aug 2023
Response from Cristina on 25 Sept 2023
Thank you for your rating!

10/10 Excellent

Juan C

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel staff was very accommodating helped us with places and a map. Room clean and big perfect for the three of us. The pool and bar were wonderful after walking in the heat all day. Sangrias were wonderful!
Stayed 2 nights in Aug 2023
Response from Cristina on 23 Aug 2023
We're delighted to hear that you had a positive experience during your stay at our hotel. It's great that our staff was accommodating and able to assist you with recommendations and directions. We're also pleased to know that you found your room to be clean and spacious, and that you enjoyed our pool and bar area, especially the sangrias.Your feedback is important to us, and we're glad to have contributed to making your stay enjoyable. If you ever decide to visit our city again, we'd be thrilled to welcome you back to Hotel Jazz. If there's anything else you'd like to share or any assistance you might need, feel free to reach out.

8/10 Good

JoAnn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. However, the bed was hard and I was not too impressed with the pillows. They were hard as well.
Stayed 1 night in Jul 2023
Response from Cristina on 12 Aug 2023
Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel.We're glad to hear that our staff left a positive impression on you with their amazing service. Your comfort is important to us, and we apologize that the bed and pillows didn't meet your expectations. We appreciate your feedback as it helps us to continually improve our services and facilities.If your travels bring you back to the area, we would be delighted to have the opportunity to welcome you again and provide you with a more comfortable experience.

10/10 Excellent

Anjna

Stayed 4 nights in Jul 2023
Response from Cristina on 23 Aug 2023
Thank you for your rating!