We got a different room than we had booked, in addition to our bed there was a cot, making it very cluttered, the lighting was very dimmed and minimal, then we attempted to turn on the air conditioner and nothing but heat was coming out, we called the front desk and they said that they don’t have air conditioner other than to open the window, I addressed my medical issue with allergies and not being able to sleep with the window open but they didn’t care, btw, it rained a great part of the night with the window opened