Dear LatoyaThank you for taking the time to review your recent stay at our hotel.We are deeply sorry to hear about the discomfort caused by noise during your stay, and we regret that our usual tranquil atmosphere was not met in this instance. It is also disappointing to learn that our room amenities did not meet your expectations, despite our efforts to provide a high standard of comfort and convenience. Our team is dedicated to maintaining a pristine condition throughout the hotel, and we take all comments seriously as they help us to understand where we can enhance our guest experience. We take pride in our service and are disheartened that we didn't live up to your expectations on this occasion.We hope to have the opportunity to welcome you back for a more memorable stay in future.Kind regards,Carlene GarcíaDirección / Hotel Management

Dear Dunstan, Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed the breakfast options and found them to be a delightful start to your day. It's wonderful to know that the cleanliness of your room met your expectations and our housekeeping team was able to provide their services without disturbing you. The positive feedback regarding the rooftop and its relaxing atmosphere is much appreciated, as we strive to offer our guests exceptional places to unwind. Your satisfaction with our location, conveniently situated close to La Rambla and other attractions, is gratifying to hear.We're also touched by your acknowledgment of the thoughtful gesture from our staff for your birthday. It's gestures like these that we hope make stays memorable.We look forward to welcoming you back for another memorable experience.Best wishes,Carlene GarcíaDirección / Hotel Management

Dear Benjamin,Thank you for taking the time to share your feedback.We are failing to see how your experience with us could have been improved on our behalf. Please do not hesitate to reach out to us directly if there is anything we can do for you, as we strive to enhance our performance every day. We are very sorry that this was not proven right during your visit.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Silvija,Thank you for your positive feedback.It's wonderful to hear that you found our location convenient, and that the cleanliness and hospitality met your expectations. Your kind words about our staff are greatly appreciated, and we're thrilled that you had a great stay. Our team strives to provide a friendly and welcoming atmosphere, so it's rewarding to know we succeeded during your visit. Furthermore, your satisfaction with the room amenities confirms our dedication to offering a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back on a future occasion.Best regards,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Heridel,Thank you for reviewing your stay with us.We regret you felt our strategic neighbourhood was not what you were expecting but can assure you that it is quite safe. We are located in a vibrant part of the city, with lots of gastronomic and cultural options to satisfy all preferences.We very much hope that we may be able to welcome you back in the future. With very best wishes,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Larry, Thank you very much for your kind feedback.We are thrilled to hear that our staff made a great impression with their welcoming and friendly demeanor. It's also fantastic to know that the room upgrade added positively to your experience. The 360 terrace is indeed a special feature of our hotel, and we're glad you enjoyed the breathtaking views during sunrise and sunset.We look forward to welcoming you back for another memorable experience.Best wishes,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Fernando,Thank you for your review.We are happy that you found our location ideal for your needs.We are a bit taken aback by your overall score as we are not able to see what could have been better during your stay with us. We would love to hear more about how your stay could have been improved, so please, do not hesitate to contact us directly so we can learn from our mistakes and not repeat them in the future.We hope to welcome you back in soon. Best wishes,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Ellie,We appreciate that you took the time to share your experience with us.We're sorry to hear about the issues you experienced with the room size and the curtains. We continually strive to offer comfortable accommodations and we regret that we fell short of your expectations in this regard. Please note that the curtains in our rooms are electric, meaning that you have a couple of buttons by your bed to open and close them. Your feedback regarding the wine and room upgrade has been noted for future improvements.It's delightful to learn that you enjoyed the rooftop bar, and we're glad that the overall cleanliness and condition of the hotel, as well as the service provided by our team, met your standards.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Rakeem,Thank you for your review.We note your comments regarding the exterior at night; while we're located in a vibrant part of the city, we understand that impressions can vary and we always strive to ensure our guests feel comfortable and secure. We're thrilled to hear that you found the room cleanliness, hotel condition, and service to meet your expectations and appreciate the perfect scores you've given in these areas. Our team works diligently to maintain our high standards and it's rewarding to know that this has contributed positively to your stay.We look forward to welcoming you back.Best regards,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Guest,Thank you for reviewing your stay with us.We are truly sorry to hear about the issues you encountered with the shower drainage and door locks. We always aim to maintain our facilities in top condition and regret any inconvenience these may have caused. It's gratifying to see that you were satisfied with the cleanliness of our rooms, which is always our main priority, and the level of service provided by our team.We also appreciate your positive rating on our room amenities, which are designed specially for the Barceló brand with organic ingredients.We'll be pleased to welcome you back.Best regards,Carlene GarcíaGeneral ManagerDirección / Hotel Management

Dear Marli,We appreciate that you took the time to share your experience with us.We are truly sorry to hear about the less than satisfactory service you received from a member of our restaurant staff, as well as the misunderstanding regarding your fee upon checkout. Please rest assured that these incidents do not reflect our usual standards. We are glad, however, that you enjoyed the cleanliness of your room and the helpful nature of our cleaning team.It's also great to know that you found the rooftop bar to be a highlight with its breathtaking views, and we appreciate your kind words about the overall condition of our hotel.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Hubert, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel and staff to be amazing and that our prime location added to the enjoyment of your stay. It's wonderful to know that the 360 bar with its views made for a memorable time. We are grateful for your high praise regarding our room's cleanliness, hotel condition, service, and comfort.We look forward to welcoming you back for another memorable experience.Best wishes,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear guest,Thank you for taking the time to review your stay.We're thrilled to hear that the location of our hotel met your expectations and provided a perfect starting point for your adventures. It's wonderful that you enjoyed the breathtaking views from our 360 rooftop, both at sunrise and sunset, adding that special touch to your stay. We're equally pleased that the culinary offerings left a memorable impression and that your room was a sanctuary of comfort and luxury, complete with stunning vistas over the city. Our team strives to provide an exceptional experience, and we're delighted that we succeeded during your visit.We look forward to welcoming you back in the future, best regards,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Ronda,We appreciate that you took the time to share your experience with us.We are sorry to read that your stay did not completely meet your expectations. Your satisfaction is very important to us and we ask that guests make us aware of any issues or concerns during their stay so that we may find an immediate solution. We regret that the room rates were not quite to your satisfaction, however, we would like to take the chance to inform you that our prices are in line with other hotels in the area.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Carlene GarcíaGeneral ManagerDirección / Hotel Management

Dear Guest,Thank you for taking the time to review your stay.We are glad that you enjoyed your stay with us and that our team members added to this experience positively. We are also pleased to know that you found our location ideal for your requirements.The entire team look forward to welcoming you back for a future visit.Kind regards,Carlene GarcíaGeneral ManagerDirección / Hotel Management

Dear Jerome, Thank you very much for your kind feedback.We're delighted to hear that our staff's friendliness and helpfulness contributed to an excellent stay. It's great to know you thoroughly enjoyed our breakfast offerings, which are part of our B-LikEat concept, focusing on healthy and high-quality ingredients. Your compliments on room cleanliness and overall hotel condition are much appreciated, as we strive to maintain the highest standards for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Dinesh, Thank you very much for your kind feedback.We're delighted to hear that the cleanliness and leisure offerings at our property met your expectations, and that our location provided convenient access to dining, shopping, and transportation. It's wonderful to know that the proximity to La Rambla and the beach enhanced your stay, offering both a vibrant city atmosphere and the tranquility of a seaside stroll. We appreciate your high ratings on room cleanliness, hotel condition, service, and room amenities. Our team strives to maintain the highest standards, and your feedback is a testament to their efforts. Should you choose to visit us again, we look forward to providing another memorable experience.We look forward to welcoming you back for another memorable experience.Best wishes,Carlene GarcíaGeneral ManagerDirección / Hotel Management