Ratings based on 376 Verified Reviews

4.3 out of 5
84% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 16/09/2019
I liked the proximity to the airport and I liked room service and the dinner delivered.
5 out of 5
by A verified traveller

Posted 12/09/2019
great place, more than what I expected. great staff.
4 out of 5
by A verified traveller

Posted 07/09/2019
Comment from Hotel Management
09/09/2019 by DP - Directora Hotel Sercotel Madrid Aeropuerto, Hotel Management
Thank you!
4 out of 5
by A verified traveller

Posted 07/09/2019
Comment from Hotel Management
09/09/2019 by DP - Directora Hotel Sercotel Madrid Aeropuerto, Hotel Management
Thank you!
4 out of 5
by A verified traveller from CT

Posted 06/09/2019
Good one night stay. Comfortable beds, friendly staff. The thermostat in the room must have been a placebo, at least we were able to turn off the air, the room was very cold (but had blankets). The shuttle runs every hour, give or take. Last shuttle 1130pm from T4, 20-25min trip to the hotel. Good deal for breakfast, fairly cheap compared to the nearby food places.
Comment from Hotel Management
06/09/2019 by AC. Front Desk Manager, Hotel Management
Dear guest, Thank you for leaving a comment about your stay. We appriciate you enjoyed some of our services and the diccount we offer for those guest that would like to reserve breakfast upon arrival.
5 out of 5
by A verified traveller

Posted 27/08/2019
We arrived very late. Front desk was extremely helpful and friendly. The breakfast was excellent. The complimentary shuutle to the airport was vey convenient.
Comment from Hotel Management
28/08/2019 by AC. Front Desk Manager, Hotel Management
Thak you for the kind comments. We look forward to see you soon again!
4 out of 5
by A verified traveller

Posted 15/08/2019
I’m not sure about the location. Taxi driver said the area down the street was suspicious. For a one night stay, it’s my choice though.
Comment from Hotel Management
16/08/2019 by DP - Directora Hotel Sercotel Madrid Aeropuerto, Hotel Management
Thank you! We are not sure what the driver meantwith that comment about the area, but we are located on a nice and quiet residential area with local business (bars, shops and restaurants). In any case, we are happy that you enjoyed your stay! Regards,
4 out of 5
by A verified traveller

Posted 22/07/2019
it was clean, quiet and simple. Location was not very convenient but for an airport hotel it was just fine.
Comment from Hotel Management
23/07/2019 by DP - Directora Hotel Sercotel Madrid Aeropuerto, Hotel Management
Thank you! We are glad that you enjoyed your stay!
5 out of 5
by A verified traveller from Iquique

Posted 15/07/2019
Super comfortable beds, very friendly staff, quiet neighborhood, close to shopping malls and airport. We wanted a hotel close to the Ciudad Deportiva del Real Madrid and Sercotel Airport was perfect !
Comment from Hotel Management
16/07/2019 by DP - Directora Hotel Sercotel Madrid Aeropuerto, Hotel Management
Thank you so much! We are so glad that you liked every aspect of the hotel! We really look forward to welcoming you again! Regards, DP - Directora Hotel Sercotel Madrid Aeropuerto
5 out of 5
by A verified traveller from L.A.

Posted 14/07/2019
Did the job, just a layover stay but wish it had been longer
Comment from Hotel Management
14/07/2019 by AC. Front Desk Manager, Hotel Management
Thank you! Hope to see you soon again!