Outdoor pool, pool loungers

Reviews of White Rose Kuta Resort, Villas & Spa

4 out of 5
White Rose Kuta Resort, Villas & Spa
Jl. Legian No. 76A, Kuta, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 363 out of 1001 reviews" "
Rating 8 - Good. 422 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot, very clean fantastic service from wonderful staff!! Would recommend it!
Stayed 1 night in Mar 2020
Response from Public Relations Team on 27 Mar 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are happy to know that you are satisfied with the service provided by our staff, and it's our pleasure to received good score from you. Please know that your feedback means a lot for us and motivate us to always give the best and only the best. In the end, we are looking forward to welcoming you back for another getaway with us, soon! Best regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing and the property is beautiful. Food is delicious and the BBQ and dancers on the Wednesday were fantastic! Our second time at the white rose and will be going back for a third.
Stayed 8 nights in Mar 2020
Response from Public Relations Team on 30 Mar 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa again, and sharing your experience with us. We are glad learning that you left our resort with good experience. Furthermore, we are happy to know that you have a chance to join our BBQ party with Balinese Dance on Wednesday. Most importantly, it's our pleasure to welcoming you back in our resort as our repeater and family member. Your kind words means a lot for us, and we are looking forward to welcoming you back for another getaway with us, soon! Best regards,

10/10 Excellent

KathrynP, Melbourne Vic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay over night at the White Rose pool Villa,the staff provided excellent service though the food was not of good quality if you arrive just after lunch its headed in the Micro wave and as I had ordered a Vol Au Vent the out come was not edible.Room service excellent but again the food was a let down.I would stay again but eat else where.Over all it was a great stay and would give it 4 1/2 stars.Excellent value for money per room cost.Please not there is NO FREE shuttle $15 for driver to and from airport which is fair but no free as advertised.
Stayed 1 night in Mar 2020
Response from Public Relations Team on 30 Mar 2020
Dear KathrynP, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your great experience with us. We are glad to know that our pool villa could live up to your experience along with the value of the room rate. On the other hand, we have noted your feedback about the food & beverages service. Your constructive comment means a lot for us, and we will consider it to make an improvement in the future, soon! Best regards,

8/10 Good

Verified traveller

Stayed 14 nights in Jan 2020
Response from Public Relations Team on 27 Mar 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are happy to know that you are satisfied with the service provided by our staff, and it's our pleasure to received good score from you. Please know that your feedback means a lot for us and motivate us to always give the best and only the best. In the end, we are looking forward to welcoming you back for another getaway with us, soon!

10/10 Excellent

Simon, Cardiff, U.K.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely feeling to the resort- a real safe haven from legion street right next door (but you wouldn’t know). Breakfast is good though coffee service to serve your own would be better at breakfast. The pool area is gorgeous with food And drink available all day. The gardens are beautiful but always come with mosquitoes- take some spray!!! Maya serving by the pool is a real gem!!!!
Stayed 7 nights in Mar 2020
Response from Public Relations Team on 16 Mar 2020
Dear Simon, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad learning that you have a memorable stay, and left our resort with a good impression. We have noted that you loves the central location, food & beverage service, well maintained garden and the service provided by our staff. We'll make sure to take your kind words as our motivation to keep doing great in any given situation and time. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2020
Response from Public Relations Team on 16 Mar 2020
Dear Laura, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad to know that you've a great experience in our resort, and give us a good score for the service provided by our staff. We are looking forward to welcoming you back for another getaway, soon! Best regards,

10/10 Excellent

DAVID Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Public Relations Team on 13 Mar 2020
Dear David Charles, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your great feedback with us. We are glad to know that you've good experience in our resort, and give a perfect score for the services provided by our friendly and professional staff. With this kind of feedback, we are looking forward to welcoming you back for another getaway with us, soon! Best regards,

10/10 Excellent

John, Swedesboro, NJ

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the shower & toilet being inside out. Nice experience!!! Wasn't crazy about the bacon at breakfast.
Stayed 4 nights in Nov 2019
Response from Public Relations Team on 12 Mar 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad learning that you have a great stay in our resort, and we received a perfect score for our services. This kind of feedback really motivates us to constantly give the best service in any given situation and time. We are looking forward to welcoming you back as our repeater and family member, hopefully in the near future! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice cool hotel, had great time during our stay
Stayed 6 nights in Feb 2020
Response from Public Relations Team on 12 Mar 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad learning that you have a great experience in our resort, and left with a good impressions. Your kind words means a lot for our staff, and motivate us to always give the best and only the best in any given situation and time. We are looking forward to welcoming you back for another getaway with us, hopefully in the near future! Best regards,

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were generally friendly,attentive and smiling. Rooms were a bit musty smelling.
Stayed 10 nights in Feb 2020
Response from Public Relations Team on 9 Mar 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are delighted learning that the service and hospitality provided by our staff could make your stay more memorable. On the other hand, we have noted your feedback about the room odor. We'll review it again and make sure the room is well ventilated. We hope to welcoming you back for another getaway with us, soon! Best regards,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good air conditioning, loved the unique outdoor bathroom
Stayed 5 nights in Feb 2020
Response from Public Relations Team on 9 Mar 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are so happy to know that your stay in our villa could live up to your experience. On the other hand, we have noted that you loves our room concept and the bathroom as well. Your kind words means a lot for us, and make us more than happy to always give the best service as we can. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

2/10 Terrible

Hiralb, Australia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Don’t mislead information on the website about property , write genuine and truth. Had really bad experience With everything like rooms and breakfast and cleanliness not good anything.
Stayed 6 nights in Feb 2020
Response from Public Relations Team on 9 Mar 2020
Dear Hiralb, Warmest Greetings from White Rose! Thank you choosing White Rose Kuta Resort, Villas & Spa and sharing your constructive comment with us. We are saddened learning that you left our resort with unpleasant experience. First of all, we would like to inform you that our website do not provide any review about the property itself. We only put all information that all of guests need to know about White Rose, and a source to make a booking as well. If you don't mind, please send us an email about your dissatisfaction details, so we could review and make an improvement if needed. Please know that your any constructive comments means a lot for us. We hope you have a better experience on your next holiday! Best regards,

10/10 Excellent

Kamal, Sydney

Travelled with family, Travelled with group
The property location is really good for getting around Kuta, close to beach, shopping, restaurant and pubs. The staff at the resort are really nice and overall it is good choice for staying.
Stayed 7 nights in Feb 2020
Response from Public Relations Team on 9 Mar 2020
Dear Kamal, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your feedback with us. We are delighted learning that you have a pleasant stay in our resort. Furthermore, we have noted that our central location makes your holiday more convenience. Most importantly, thank you for highly appreciating our staff for their dedication and willingness to assist all of our guest. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2020
Response from Public Relations Team on 21 Feb 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad learning that your getaway in our resort went pleasantly. Your kind words will motivate our team to always give the best service in any given situation. We are looking forward to welcoming you back for another getaway with us, hopefully in the near future! Best regards,

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from Public Relations Team on 21 Feb 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad learning that your getaway in our resort went pleasantly. Your kind words will motivate our team to always give the best service in any given situation. We are looking forward to welcoming you back for another getaway with us, hopefully in the near future! Best regards,

8/10 Good

Tammy, Calgary, Alberta Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean,great garden ,service was awesome, pool was way to hot,air conditioner was a Big problem did not work well at all
Stayed 8 nights in Feb 2020
Response from Public Relations Team on 9 Mar 2020
Dear Tammy, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are happy to know that you have a pleasant experience in our resort, along with the standard of cleanliness and the garden. On the other hand, we have noted your feedback about the air conditioner. If you contact our staff directly, our staff will be more than happy to check it for you. Furthermore, we always suggest our guest to close the door, and let the air conditioner work into maximum. However, thank you so much for your kind feedback. We hope that we are able to see you again in the near future, to spend another holiday with us, soon! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2020
Response from Public Relations Team on 21 Feb 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad learning that your getaway in our resort went pleasantly. Your kind words will motivate our team to always give the best service in any given situation. We are looking forward to welcoming you back for another getaway with us, hopefully in the near future! Best regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the time i stayed the pool was cloudy and alittle green. but everything else was wonderful.
Stayed 8 nights in Jan 2020
Response from Public Relations Team on 6 Mar 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your constructive comment with all of us. We are glad learning that your overall stay was wonderful. On the other hand, we have noted your feedback about the pool. At the moment, a regular cleaning already done to make sure the pool is clear. However, we will take a look and make sure the cleanliness fulfill our standard. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff. Lovely hidden location, close to the hubub, but totally isolated so you can’t hear or see it. Beautiful gardens, excellent staff service and the spa is amazing. We enjoyed the breakfast- variety for all, pool lovely and prices at bar restaurant/room service great. We also enjoyed our private villa and pool immensely, so if you can we’ll worth treating yourself!
Stayed 5 nights in Feb 2020
Response from Public Relations Team on 25 Feb 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are very happy to know that your stay went pleasantly, and you left our resort with a great experience. We have noted that you are satisfied with our central location but hidden from the busy street, well maintained garden, breakfast service, and especially the pool villa. Furthermore, thank you for highly appreciating our staff for their dedication and willingness to assist all of our guest. We are looking forward to welcoming you back as a part of our family member, and spend another holiday in your second home! Best regards,

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing! Thank you
Stayed 8 nights in Jan 2020
Response from Public Relations Team on 21 Feb 2020
Dear Paul, Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad to know that your stay in our resort went pleasantly, and you go back to your country with good memories. Your kind words means a lot for us, and motivate us to always give the best and only the best in any given situation and time. We are looking forward to welcoming you back and have another great getaway in our resort, soon! Best regards,

4/10 Poor

Regina

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not a 4 star
This was not a good stay at all. The rating says it’s a 4 star. It is more like a 3 star. The rooms smelled like someone had taken a dump. Unfortunately we had to book 3 rooms due to flight cancellations. 2/3 room had the smell. There is no lift going into the 3rd floor so definitely wasn’t good for my 76yeat old family member. The breakfast was pretty basic with a 2.5 star rating. Will never go back.
Stayed 1 night in Feb 2020
Response from Public Relations Team on 25 Feb 2020
Dear Regina, Warmest Greetings from White Rose! First of all, thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are saddened learning that you left our resort with less positive feedback. During your stay, we are more than happy to change your room if the room has a problem with the odor. If you would like to have a ground floor room, we suggest you to book Deluxe Room instead of Standard Room. Regarding the breakfast, we will review it again to make an improvement in the future. We understand your decision not to coming back to our resort, and we hope that you will have a much more fun holiday. Have a great week ahead! Best regards,

8/10 Good

Wendy, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool grout is covered in mould and needs a complete clean. Air conditioning kept breaking down room 1048. Staff ,spa services , gardens amazing
Stayed 10 nights in Jan 2020
Response from Public Relations Team on 21 Feb 2020
Dear Wendy, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are delighted learning that you have a pleasant stay, and have a chance to try the treatment from Island Spa. On the other hand, we have noted your feedback about the pool cleanliness. We will review it and take an immediate action. Furthermore, about the air conditioner, we suggest you to inform our front office during your stay. If we found out that the air conditioner is not working well, we will more than happy to change your room. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
there was a lot of mould floating in the pool from the tiles.they need a good scrub. Bathrooms were needing a good scrub as well. Everything else was good. Good breakfast
Stayed 8 nights in Jan 2020
Response from Public Relations Team on 6 Feb 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are so happy to know that your overall stay went pleasantly and you are satisfied with the breakfast every morning. On the other hand, we have noted your constructive comment about the pool, and bathroom cleanliness. We'll always make sure all area's cleanliness fulfill our standard. Your kind words and input means a lot for our resort to make an improvement. We are looking forward to welcoming you back, and promise to give you a perfect experience while staying with us! Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is located at very convenient place to Kuta beach, shopping and other entertainment. Standard room are very spacious. Traditional hotel. Standard rooms should at least provide the basic requirement like tea coffee. Huge property and staff are very polite.
Stayed 3 nights in Jan 2020
Response from Public Relations Team on 6 Feb 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad to know that our central location become the pinnacle of your stay and make your holiday more convenience. On the other hand, we are happy that our standard room could live up to your expectation, and thank you so much for appreciating our friendly staff. We are really looking forward to welcoming you back for another getaway with us, hopefully soon! Best regards,

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020
Response from Public Relations Team on 6 Feb 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your feedback with us. We are happy that your overall stay went pleasantly, and we are really looking forward to welcoming you back for another getaway with us, soon! Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Everyone one is very friendly and are always willing to help. We find it is a good central point for everything you want to do in Bali. More private villa’s would be good and cheaper price.
Stayed 9 nights in Jan 2020
Response from Public Relations Team on 6 Feb 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are more than happy to know that our service from our friendly staff could live up to your expectation. On the other hand, we are glad to know that our central location become the pinnacle of your stay. Thankyou for your suggestion to build more private villa. We'll consider it for our future improvement. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the middle of the nightlife entertainment area, with cafes, bars, clubs and restaurants most of which operate 24hrs including the bars, the White Rose almost feels like entering the green zone in Baghdad, a quiet oasis of tranquility after a night out or respite after a big day of exploring with Kuta Beach a 15 minute walk away. Weary feet with arms clutching souvenirs, caps,shirts, beach towels and local handicrafts are soon resting on the end of a deck chair, facing a pool and pool bar serving cocktails, cold beer and meals all reasonably priced. It my fourth time at the hotel and overall i would rate the White Rose as my fave. Do yourself a favour and give it a try.....
Stayed 2 nights in Jan 2020
Response from Public Relations Team on 6 Feb 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad to know that our central location and the resort's environment, could live up to your expectation and you have a great holiday while staying in our resort. Your kind words means a lot for us, and motivate us to always give the best and the best in any given situation and time. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

10/10 Excellent

Charmaine, Tauranga, New Zealand

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic tranquil gardens with a gorgeous pool. Spacious clean room with outside seating, air conditioned. Room was serviced each morning. Full breakfast was amazing, onsite cafe provided a full delicious menu with local and western choices at a great price. Very helpful friendly staff. Spa offered fantastic massages, manicure and pedicures at reasonable rates. Drivers onsite for tours and drives out. 150 m walk to many market stores, ATM, minimarts, chemist,cafes, bars and restaurants. 15 mins stroll to Kuta beach. Would definately stay there again.
Stayed 13 nights in Jan 2020
Response from Public Relations Team on 31 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad to know that you have a great holiday in our resort along with the well maintained garden, room, breakfast services, and the central location. Other than that, we are happy to know that you have a chance to try the treatment from Island Spa as well. Your feedback means a lot for our team, and motivate us to always give the best in any given situation and time. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

10/10 Excellent

Kerrin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2020
Response from Public Relations Team on 28 Jan 2020
Dear Kerrin, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are so happy to know that you have a perfect stay in our resort, and left our resort with positive feedback. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location, handy to everything..staff are awesome very helpful.. food was lovely , breakfast was 1st class enjoyed my stay n looking forward to be back again .. goodbys are not forever. Will definitely come again .. Thanks you so much for the hospitality
Stayed 5 nights in Jan 2020
Response from Public Relations Team on 28 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your great experience with us. We are glad learning that you have a pleasant stay in our resort along with the central location, breakfast service, and most importantly because of the service from our staff. Your kind words means a lot for us, and motivate us to always give the best and only the best in any given situation and time. We are looking forward to welcoming you back for another getaway with us, hopefully soon! Best regards,

8/10 Good

Dinesh Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restroom has no ventilation
The only problem we faced is that restroom had no ventilation. The room started stinking after every restroom usage. Ask for rooms with ventilated restrooms for a better stay. Breakfast was good.
Stayed 3 nights in Jan 2020
Response from Public Relations Team on 23 Jan 2020
Dear Dinesh Kumar, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are delighted learning that you overall stay went pleasantly, and you loves our breakfast every morning. On the other hand, we would like to inform you that exhaust fan is available in every bathroom. Most of hotel doesn't have any ventilated restrooms, hence they are using exhaust fan to pull excess moisture and unwanted odors out of a particular room or area. However, thank you so much for your kind words and constructive comments. It means a lot for us. In the end, we are looking forward to welcoming you back for another getaway with us, soon! Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the locality. Easy walk to restaurants and shopping.
Stayed 6 nights in Jan 2020
Response from Public Relations Team on 23 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are so happy to know that our central location become the pinnacle of your stay, and you loves the ambiance of our resort. We are looking forward to welcoming you back for another getaway with us again, hopefully in the near future! Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool excellent, gym small for size of complex, staff very friendly and only too happy to assist. Location excellent ,breakfast great would stay there again. I was in a super delux room
Stayed 8 nights in Jan 2020
Response from Public Relations Team on 23 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are glad to know that your overall stay with us went pleasantly, and you left our resort with great memories. We have noted that you loves our pool, gym, central location, breakfast service, and especially the Super Deluxe Room. Your kind words means a lot for us, and motivate us to always give the best and only the best. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

6/10 Okay

viv, perth wa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the location and staff amazing.. the air con in the room wasnt that good nor was the fridge.. the pool was very warm.. the tiles in the pool were broken and i cut my toe also lots of algie
Stayed 7 nights in Jan 2020
Response from Public Relations Team on 23 Jan 2020
Dear Viv, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your feedback with us. First of all, thank you for highly appreciating our staff for their dedication and willingness to assist all of our guest and give a positive impression. On the other hand, we apologize for the unfortunate event while you swim in our pool. We already take an immediate action to fix the broken tile. Thank you so much for you all constructive comments. We'll make sure all aspects in our resort will fulfill our standard. We hope that we will see you again in the near future, and give a better stay experience. Best regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Like the hotel, not the service.
The property was good, rooms big enough and well spaced out, but the service was really bad. ACs were weak, mosquitoes were a plenty, house-keeping staff didnt support the needs. The pool was dirty and no instruction on water levels (which was way above standard thresholds) Breakfast was above average The location was central enough tho so access to places was good.
Stayed 3 nights in Jan 2020
Response from Public Relations Team on 16 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! First of all, thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are saddened learning that you left our resort with less positive feedback. Regarding the AC and the standard of cleanliness, we apologize that it doesn't meet your standard. We will review it again and make sure that every aspect is going well. For the mosquitoes, we have carried out pest control routinely for all areas in our resort, including the room. On the other hand, please know that Bali is a tropical island, mosquitoes are one thing that is quite difficult to avoid. Furthermore, we are glad that you are satisfied with our central location which is only a few steps away to find restaurants, small shops, bars, and clubs. In the end, once again thank you so much for your constructive comments. We hope that we will see you again and have a chance to give a better service than before. Best regards,

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2020
Response from Public Relations Team on 15 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are saddened to know that you seems not really satisfied with our service. If you have any further explanation about dissatisfaction, please do not hesitate to contact us. We are open for any input and constructive comments, to make an improvement in the future. In the end, we hope you have a great holiday ahead, and have a good day! Best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Staff were great, bar by the pool was also convenient Bathrooms weren't the cleanest when we arrived
Stayed 3 nights in Jan 2020
Response from Public Relations Team on 15 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are glad to know that you loves the service provided by our hotel and staff. Thank you for highly appreciating our staff for their dedication as well. On the other hand, we have noted your feedback about the cleanliness. We will always review it again and make sure, it'll always fulfill our standard. In the end, we hope that we will see you again in the near future, and welcoming you back as our repeater, soon! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Public Relations Team on 11 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are glad learning that your stay with us went pleasantly and comfortably. With this kind of feedback, we are looking forward to welcoming you back for another getaway with us, hopefully soon! Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Public Relations Team on 9 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad to know that you loves our resort, and your you have a great experience while staying with us. With this feedback, we are looking forward to welcoming you back for another getaway with us, soon! Best regards,

10/10 Excellent

Verified traveller

Stayed 13 nights in Dec 2019
Response from Public Relations Team on 7 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. From your feedback we have noted that you loves our resort, and your stay with us went very good. We are looking forward to welcoming you back for another getaway with us, hopefully soon! Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location , Friendly staff, Good size pool. Good sized room nice & Clean.
Stayed 9 nights in Dec 2019
Response from Public Relations Team on 7 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are glad learning that your stay with us went pleasantly and you left our resort with good impression. We have noted that you like our central location, our pool, room, and the standard of cleanliness. Most importantly, thank you for highly appreciating our staff for their dedication and willingness to assist our guest. We are really looking forward to welcoming you back for another getaway with us, hopefully soon! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2019
Response from Public Relations Team on 6 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are glad learning that your stay went pleasantly. We hope that we are able to see you and welcoming you back in our resort, hopefully in the near future! Best regards,

10/10 Excellent

Wayne, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in Kuta but quiet as down a lane way behind ground zero
Stayed 5 nights in Dec 2019
Response from Public Relations Team on 6 Jan 2020
Dear Wayne, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are glad learning that our central location become the pinnacle of your stay, and make your holiday more comfortable. We are looking forward to welcoming you back and make sure you have a pleasant holiday like the first time you stay with us or even better! Best regards,

4/10 Poor

Emil

Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Public Relations Team on 6 Jan 2020
Dear Emil, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are glad learning that your stay went pleasantly. We hope that we are able to see you and welcoming you back in our resort, hopefully in the near future! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Spa. Well maintained. Friendly staff. Well recommended.
Stayed 5 nights in Dec 2019
Response from Public Relations Team on 3 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with all of us. We are glad to know that you are satisfied with our resort and recommend us to other Expedia's user. Furthermore, we are happy that you have a chance to try the treatments from Island Spa, and satisfied with the service also. In the end, we hope that we will see you again in our resort, in the near future, when you have a plan to visit Bali! Best regards,

8/10 Good

Verified traveller

Stayed 8 nights in Dec 2019
Response from Public Relations Team on 2 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are glad learning that your stay with us went pleasantly. With this feedback, we hope that we are able to see you again in the near future! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Dec 2019
Response from Public Relations Team on 2 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for choosing White Rose Kuta Resort, Villas & Spa and sharing your experience with us. We are glad learning that your stay with us went pleasantly. With this feedback, we hope that we are able to see you again in the near future! Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to everything Balconies are nicely nestled
Stayed 1 night in Dec 2019
Response from Public Relations Team on 2 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your great experience with us. We are so happy to know that our central location become the pinnacle of your stay and make your holiday more convenience since it's very easy to find small shops, restaurants, bars and clubs. With this kind of feedback, we are looking forward to welcoming you back for another getaway with us, soon! Best regards,

6/10 Okay

Verified traveller

Travelled with family and small children
Mosquitos too much need to furmigate breakfast can be better improv
Stayed 3 nights in Dec 2019
Response from Public Relations Team on 2 Jan 2020
Dear beloved guest, Warmest Greetings from White Rose! Thank you for staying with White Rose Kuta Resort, Villas & Spa and sharing your feedback with us. Your constructive comment means a lot for us. Here we would like to explain regarding the mosquito. We have done a fumigation routinely to reduce the mosquito in the resort. However, please know that our resort has a lot of greeneries and located in Bali which is a tropical island, and very common with mosquito. For the breakfast, we offer different hot menu every day. If you have any specific input about the breakfast, please do not hesitate to inform us through email. We will be more than happy to consider your input. In the end, we hope that we will see you again in the near future, and we are able to provide a better experience for you. Best regards,