Dear Bapak/Ibu Dana,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expected, especially the breakfast. Please be assured that your feedback has been taken into our immediate concern and assure you that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

Dear Ms. Faye,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed the services from the staff and location during your stay with us. Appreciate your constructive comments regarding the bathtub and suggest upgrading with a shower only. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future.Best regards,The Management

Dear Ms. Vivienne,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

Dear Mr. Dale,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed your stay with us. So sorry to hear about your experience with the shower head not working properly, air-cond and a noisy room near the pool. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards,The Management

Dear Ms. Kath,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards,The Management

Dear Bapak Jodi,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed the services from the staff and location during your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards,The Management

Dear Mr. Michael,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. If you have other notes, please write them down, so we can serve you better in the future. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given.We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards,The Management

Dear Mr. Aachal,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

Dear Mr. Gregory,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed the services from the staff and location during your stay with us. Appreciate your comments concerning a breakfast. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards,The Management

Dear Mr/Ms. Tuncay,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards,The Management

Dear Ms. Shannon,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed with the services from staff and location during your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards,The Management

Dear Mr. Sandeep,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely thank and appreciate you to recommending the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards,The Management

Dear Ms. Karen,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards,The Management

Dear Mr. Roberto,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at our hotel. Rest assured your feedback would be taken as a lesson to improve our standard of service.In the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

Dear Ms. Diane,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Kuta. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

Dear beloved guest, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel & Spa Kuta, and sharing your feedback with all of us. We are saddened learning that you left our hotel with unpleasant experience. Please know that any constructive comments from our guest means a lot for us. If you have any, please do not hesitate to tell us in details. We will make sure to review it back to make an improvement in the future. In the end, we hope you have a greater holiday ahead, and a nice week! Best regards,

Dear Fatimah, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel & Spa Kuta and sharing your experience with all of us. We are glad learning that your getaway with us, overall went pleasantly. We are very happy to received this good feedback from you, and we hope to see you again and welcoming you back to our hotel, for another fun getaway, soon! Best regards,

Dear Nanri, Warmest Greetings from Kuta! Thank you for choosing Sun Island Hotel and Spa Kuta and sharing your experience with us. We are glad learning that your stay went pleasantly. We hope that we are able to see you and welcoming you back in our hotel, hopefully in the near future! Best regards,

Dear beloved guest, Warmest Greetings from Kuta! Thank you for choosing Sun Island Hotel & Spa Kuta and sharing your experience with us. We are glad learning that your stay went pleasantly. We hope that we are able to see you and welcoming you back in our resort, hopefully in the near future! Best regards,

Dear Lee, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta and sharing your honest review with us. We are glad learning that your stay with us went pleasantly. Please know that we are open for any input and constructive comment. Do not hesitate to inform us about your dissatisfaction. It means a lot for us to make an improvement in the future. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

Dear beloved guest, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta and sharing your honest review with us. We are glad learning that your getaway with us went pleasantly. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

Dear beloved guest, Warmest Greetings from Kuta! Thank you for choosing Sun Island Hotel and Spa Kuta and sharing your review with us. We are glad learning that our hotel could live up to your expectation from the score that you gave to us. We are looking forward to welcoming you back for another getaway with us, hopefully soon! Best regards,

Dear Tobias, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta and sharing your honest review with us. We are glad to know that your stay with us went perfectly comfortable. With this kind of feedback, we are looking forward to welcoming you back for another getaway with us, soon! Best regards,

Dear beloved guest, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta and sharing your experience with us. We are glad learning that our location become the pinnacle of your stay. On the other hand, we have noted your feedback about the cleanliness. We continuously re-check and replace the old linen with the new one. Your constructive feedback means a lot for us and we'll make sure an immediate action would be taken if needed. We are looking forward to welcoming you back for another getaway with us soon! Best regards,

Dear Colin, Warmest Greetings from Kuta! Thank you for choosing Sun Island Hotel and Spa Kuta and sharing your feedback about your 5 days' stay with us. We are glad to know that our friendly staff could live up to your expectations. On the other hand, we have noted your negative feedback about the housekeeping service. After a few investigations with the related department, we would like to explain with regards. According to our data, our team came to your room at 3 pm on 25 & 27 October 2017, and at 4 pm on 28 October 2019, to clean up your room. However, you refused your room to be cleaned and only asked for a clean towel. At the moment, we only followed your order. However, we would like to apologize as well, since we can't finished to clean up your room in the afternoon, because our hotel is fully occupied during your stay, and we prioritize to clean up the room for the new arrival. We'll always try our best to fulfill our standard and give the best service in any given situation and time. In the end, we hope your Bali next getaway will be much more fun and have a great experience! Best regards,

Dear beloved guest, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta and sharing your experience with us. From the review that you choose for us, we are saddened to know that you looks like didn't satisfied with our service. Please let us know which part we need to improve, and take an immediate action. We hope your next Bali's get away will be more fun, and looking forward to welcoming you back for a better experience with us! Best regards,

Dear beloved guest, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta and sharing your honest review with us. We are glad learning that your overall stay with us went pleasantly. We are encouraged to keep delivering the best and only the best in any given situation. We are looking forward to welcoming you back for another getaway with us, soon! Best regards,

Dear beloved guest, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta, and sharing your honest review with us. We are glad learning that your overall stay, went pleasantly. With this kind of feedback, we are looking forward to welcoming you back for another getaway with us, soon! Best regards,

Dear Valued Guest, Warmest greetings from Sun Island Hotel & Spa Kuta. Thank you for sharing a positive review. We are glad learning that you enjoyed your experience at our resort. We are delighted knowing that our rooms met your expectations and our colleagues had won your heart. Please be assured that your feedback would be taken as a source of motivation to keep delivering the best service in any given situation. In the end, we are wholeheartedly looking forward to welcoming you back when you return for some Bali vacation in the future. Best regards, Paskalis Damar (Public Relations)

Dear beloved guest, Warmest Greetings from Kuta! First of all, thank you for staying with Sun Island Hotel and Spa Kuta. We are saddened learning that you left our hotel with less positive feedback. After an investigation with our team, here we would like to offer you an explanation with regards. Regarding the airport transfer, here we are working together with local transport without taking any profit from this business. We only help our guest who would like to get transportation, either for touring our airport transfer. However, we would be more than happy to assist our guest to call a taxi, if they wish to have a taxi as well. Please inform our staff if you would like to have a taxi as your transportation. Furthermore, regarding your 4 hours treatment is including manicure/ pedicure (60 minutes), and you take it in the end of the treatment. Since your fingers are clean, our staff do it faster than usual. Our staff offer you a hand/ foot massage to complete the manicure/ pedicure treatment, however you were refuse it. We are encouraged to keep delivering the best and only the best service as always. We apologize for the miscommunication between you and our staff, and we understand your disappointment. We wish you a much more fun holiday in Bali in the future!

Dear beloved guest, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta, and sharing your positive feedback with us. We are glad learning that you have a good experience while staying with us. With this kind of review, we hope that we will see you again in Sun Island Hotel and Spa Kuta to enjoy our service and hotel facilities. Looking forward to read the good news from you! Best regards,

Dear beloved guest, Warmest Greetings from Kuta! First of all, thank you for choosing Sun Island Hotel and Spa Kuta and sharing your experience with all of us. We are glad learning that our standard of cleanliness could live up to your expectation, and our central location in Jalan Kartika Plaza could make your holiday more comfortable. Here, we understand your inconvenience because the structure of our buildings. We will always review it, and take this kind of feedback for our future improvement. Please know that we are encouraged to keep delivering the best service for our guest. We are still looking forward to welcoming you to our hotel, if you have a plan to visit Bali again! Best regards,

Dear Valued Guest, Warmest greetings from Sun Island Hotel & Spa Kuta. Thank you for writing a review of your recent stay at our hotel. We are pleased learning that our location could live up your expectations. Additionally, we are thankful for your appreciation of our colleagues for their hospitality and friendliness. Kindly be assured that your kind words would be taken as a source of motivation to keep maintaining our standard of service at a high level in any given situation. In the end, we are earnestly looking forward to welcoming you back when you return to Bali in the future. Best regards, Paskalis Damar (Public Relations)

Dear beloved guest, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta and sharing your feedback with us. Your kind words would be taken as our motivation to keep delivering the best and only the best in any given situation and time. Here, we would like to offer some explanation with regards. After an investigation with the related department, we do not find any record regarding this case. Since we can't find your name in this review, we can't check your booking detail as well. However, in Sun Island Hotel and Spa Kuta, we offer "room only" and "room with breakfast". If you book "room with breakfast", you are entitled free breakfast for 2 person. If there is an extra (children older than 6 years old and adults), will be charge for the breakfast. We apologize for the misunderstanding. In the end, we hope your Bali getaway will be more fun in the future! Best regards,

Dear Valued Guest, Warmest greetings from Sun Island Hotel & Spa Kuta. Thank you for sharing a positive rating about your recent stay with us. We are delighted learning that you enjoyed your stay at our property. Kindly be assured that your kind feedback would be taken as an encouragement to keep maintaining our standard of service at the top levels. In the end, we are sincerely looking forward to welcoming you back when you return for another Bali getaway. Best regards, Paskalis Damar (Public Relations)

Dear Valued Guest, Warmest greetings from Sun Island Hotel & Spa Kuta. Thank you for writing a review about your stay at our hotel. We are glad learning that you had a fantastic experience. Most importantly, we are pleased knowing that you highly appreciated our colleagues for the hospitality and their willingness to go the extra mile in making your stay comfortable. Please be assured that your kind words would be taken as an encouragement to keep delivering the finest effort in making every stay unforgettable. In the end, we are wholeheartedly looking forward to welcoming you back when you return, hopefully, in the near future. Best regards, Paskalis Damar (Public Relations)

Dear Valued Guest, Warmest greetings from Sun Island Hotel & Spa Kuta. Thank you for writing a review about your stay at our property. We are pleased that our bar and restaurant could live up your expectations. Furthermore, we are delighted knowing that you highly appreciated our staff for their hospitality. Please be assured that your kind words would be taken as a source of motivation to keep maintaining our standard of service at a high level in any given situation. Having said all this, we are wholeheartedly looking forward to welcoming you back when you return to Bali for other getaways. Best regards, Paskalis Damar Public Relations Sun Island Bali

Dear Vinu, Warmest greetings from Sun Island Hotel & Spa Kuta. Thank you for leaving us a positive review. We are pleased learning that you enjoyed our location along with the service from our staff. Additionally, we are also glad learning that you highly appreciated our colleagues, especially Mr. Angga and the team, for making sure that your stay was a pleasant one. Rest assured your kind words would be taken as an encouragement to keep maintaining our service at a high level. In the end, we are earnestly looking forward to welcoming you back during your next Bali getaway. Best regards, Paskalis Damar Public Relations Sun Island Bali

Dear Elkie, Warmest greetings from Sun Island Hotel & Spa Kuta. Thank you for taking the time to write a review about your experience with us. We are delighted learning that you enjoyed our hotel and our pool. On the other hand, we have noted your feedback regarding breakfast, which could use more improvement in terms of quality. Rest assured your feedback would be taken as an encouragement for our team to keep improving our service in any given situation. Having said all this, we are sincerely looking forward to welcoming you back during your next Bali getaway. Best regards, Paskalis Damar Public Relations Sun Island Bali

Dear Valued Guest, Warmest greetings from Sun Island Hotel & Spa Kuta. Thank you for writing a review about your stay at our property. We are delighted knowing that you had a pleasant experience with us. Please know that we are glad learning that you enjoyed our room along with the amenities. Most importantly, we are delighted learning that you highly appreciated our staff for their hospitality and their eagerness to go the extra miles to make your stay hassle-free. In the end, we are sincerely looking forward to welcoming you back to our warmest hospitality when you return to Bali in the future. Best regards, Paskalis Damar Public Relations Sun Island Bali

Dear beloved guest, Warmest Greetings from Kuta! First of all, thank you for choosing Sun Island Hotel and Spa Kuta and sharing your honest review with all of us. We are glad knowing that your stay went pleasantly, and you are going to come again in the future. On the other hand, we have noted your feedback regarding the bath-room. Currently, we already make some renovations in the bathroom based on the inputs that we get from our loyal guest. Here, we will continuously renovate and refresh our buildings and rooms. Please know that we are encouraged to keep delivering the best service and always the best. We are really looking forward to welcoming you back, soon! Best regards,

Dear Denise, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta and sharing your honest review. We are very happy to know that you are satisfied with your stay with us , till we received a perfect score from you. We are pleased to know that our central location could make your holiday more fun, and the service from our friendly staff could help you a lot during your stay with us. Most importantly, thank you for become our repeater and loyal guest. Your feedback means a lot for us, and will take it as our motivation to keep delivering the best and only the best. In the end, we are really looking forward to welcoming you back to our warmest hospitality again, soon! Best regards,

Dear guest, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta, and sharing your honest review with us. We are delighted to receive a perfect score from you, for our hotel and service. We are pleased to know that our standard of cleanliness, and thank you so much for highly appreciating the dedication service from our staffs. Most importantly, thank you for become our loyal guest and repeater. It means a lot for us. We are really looking forward to welcoming you back to your second home in Bali, soon! Best regards,