Ratings based on 467 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seoul

아름다운 해변 풍광을 즐길 수 있는 호텔

Posted 04/01/2016
Pros: 깨끗하고, 시설이 좋습니다.
Location: 주변에 식당이 가깝고 발리컬렉션까지 셔틀버스가 다닙니다.
아름답고 깨끗한 전용 비치가 있고, 수영장이 3개 있어 원하는 곳에서 맘껏 물놀이를 즐길 수 있습니다.
Comment from Hotel Management
09/01/2016 by Gandi, Hotel Management
Dear HS, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Gandi Mahendra, Guest Services
Comment from Hotel Management
08/01/2016 by Gandi, Hotel Management
Dear HS, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Gandi Mahendra, Guest Services
3 out of 5
by A verified traveller from YN

Great staff, great food. Costly, old.

Posted 23/12/2015
Too costly but hotel facility is too old. Great staff and food. Overall okay only not so fantastic. Will not consider if hotel is not going to do any upgrade
Comment from Hotel Management
31/12/2015 by Gandi, Hotel Management
Dear Yani, Warmest greeting from Novotel Bali Benoa. In regards to your review of our facility that already need upgrading and refreshment we definitely admit that. And starting from earlier last quarter this year we are doing a renovation and replenishment of our room facility and area facility as well, phrase per phrase. We hope that you will give us another opportunity to serve you better than the previous one. Best Regards, Gandi Mahendra, Guest Services
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth Western Australia

Wonderful location overlooking the ocean in Benoa

Posted 22/12/2015
Pros: Location as it is away from the busy areas, there where some great restaurants in walking distance. The staff were very attentive.
Cons: The cocktails were not very nice.
Location: Bali Collection is not far away and free shuttle transport leaves the hotel daily from 10.15 am and returns on the hour from Bali Collection.
Really lovely hotel which is spread over two sides of the road the front section looks over the ocean and the rooms are more spacious, there are three types of accommodation, Villas with private pools, cabanas more spacious accommodation with an outdoor bath! and deluxe rooms, which is what we stayed in. we had a private courtyard where we could sit out and there was an outdoor shower. The bedroom was large with a gorgeous bathroom with a massive bath. Where as over the road the accommodation is more hotel style and has two pools one with a swim up bar and a outdoor restaurant. The rooms are ample size. The accommodation is on two levels and there is no lift. In the main hotel there are two restaurants and a large pool with seating around the pool and overlooking the ocean. The staff are very attentive I liked the extra touches the hotel provided such as an assortment of sun cream and after sun lotion. The breakfast was first class personally I would take the breakfast option in a package as we found we were paying out $36 per day for two adults. We travel to Bali around three times a year and I certainly would come back again.
Comment from Hotel Management
29/12/2015 by Gandi, Hotel Management
Dear Clare, Warmest greeting from Novotel Bali Benoa. Thank you for taking time to review us on Expedia and give full star rating to our resort. We are so happy that you found our breakfast was a first class personally. Most definitely looking forward to welcoming you back. Best Regards, Gandi Mahendra, Guest Services.
Comment from Hotel Management
30/12/2015 by Gandi, Hotel Management
Dear Clare, Warmest greeting from Novotel Bali Benoa. Thank you for taking time to review us on Expedia and give full star rating to our resort. We are so happy that you found our breakfast was a first class personally. Most definitely looking forward to welcoming you back. Best Regards, Gandi Mahendra, Guest Services.
Comment from Hotel Management
29/12/2015 by Gandi, Hotel Management
Dear Clare, Warmest greeting from Novotel Bali Benoa. Thank you for taking time to review us on Expedia and give full star rating to our resort. We are so happy that you found our breakfast was a first class personally. Most definitely looking forward to welcoming you back. Best Regards, Gandi Mahendra, Guest Services.
3 out of 5
Recommended
for Couples
by carmen

Hotel viejo y sucio

Posted 01/11/2015 on Hotels
Hotel muy viejo y dejado para ser un Novotel. Las zonas de las piscinas bastante bien. El desayuno escaso. Las sabanas y las toallas de ducha viejas y con mucho olor a humo. Necesita una reforma. No vale lo que pagas. Muy caro en relación calidad precio. No volvería.
Comment from Hotel Management
11/11/2015 by Gandi, Hotel Management
Dear Carmen, Thank you for taking the time to tell us about your experience at the Novotel Bali Benoa. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In the earlier of this quarter we begin our renovation to our rooms and our villas. Most of the set up and facilities at our room will change to a new one. With the new look but the same ambiance. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Novotel Bali Benoa Team
4 out of 5
Recommended
for Everyone
by A verified traveller from Yverdon-les-Bains

Posted 31/10/2015
Pros: le personnel, les 2 petites piscines (super tranquilles), le buffet du petit-déjeûner
Cons: la situation : plage quasiment inexistante, mer polluée par de nombreux bateaux à moteur, la route… et les draps !!!
Location: Quartier très touristique, concentré le long de la route principale. Nombreux restaurants où l'on mange très bien (cependant plus chers qu'ailleurs)
Très chouette hôtel, avec un personnel super sympa et serviable, à l'image des Balinais, mais qui aurait mérité d'être placé dans un endroit plus calme.
Comment from Hotel Management
11/11/2015 by gandi, Hotel Management
Dear Maud, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gandi Mahendra, Guest Services
4 out of 5
Recommended
for Getaway With Friends
by Kasper

Posted 25/10/2015 on Hotels
Comment from Hotel Management
29/10/2015 by Gandi, Hotel Management
Dear Kasper, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Novotel Bali Benoa Team
5 out of 5
Recommended
for Families
by Ka Yan from Hong Kong

Posted 22/10/2015 on Hotels
我訂的是兩間露台近海濱的客房(Standard room, king bed, Terence, Beachside), 是我、我先生及他父母入住的,因為預訂時分別用了我和我先生名去book, check in時他們以為我們是不同客人, 結果兩間房是分開在酒店大堂的東翼和西翼, 因為已經fully book, 唯有和他父母分開房。 不過我們很意外的是原來這房間是獨立小屋,推開前門木門後有小花園及有兩張木椅和枱在小露台,房內整潔, 還有電香薰爐在化妝台上,很滿意這間房間。 其實酒店不是那麽大,泳池只有一個,出面有供椅櫈的小沙灘,餐廳兩間, 環境舒適優美及很有傳統峇里感覺,不滿意的地方是早餐的食物選擇太少。總括很滿意這間酒店也值得入住。
Comment from Hotel Management
29/10/2015 by Gandi, Hotel Management
Dear Ka Yan, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Novotel Bali Benoa Team
3 out of 5
by A verified traveller from Duisburg

Hotel in Strandnähe

Posted 12/10/2015
Pros: Das Frühstücksbufett
Cons: die Zimmer Renovieren und bei Abrissarbeiten Informieren
die Zimmer waren ausreichend groß aber haben Muffig gerochen so das ich jeden tag mit Verbrees das Zimmer und Bett eingesprüht habe um einigermassen schlafen zu können.
Comment from Hotel Management
30/10/2015 by novotel, Hotel Management
Dear Rainer, Thank you for taking the time to share your experience, your feedback will guide us to give even better service in the future. We hope to welcome you back again to our resort very soon! Sincerely, Your Novotel Bali Benoa Team
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10/10/2015
Pros: Sämtliche Mitarbeiter des Hotels sind sehr freundlich und hilfsbereit.
Cons: Poolhandtücher bzw. Strandhandtücher öfter mal kontrollieren und unansehnliche gegen neue Austauschen. Den waschen allein schaft nicht alles !
Wir hatten das Hotel als "Hauptquartier", da wir auch noch mehrtägige Touren in andere Ortschaften von Bali unternommen haben. Wir haben uns sehr wohl gefühlt und können über das Hotel nur gutes Berichten.
Comment from Hotel Management
29/10/2015 by Novotel, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best Regards, Your Novotel Bali Benoa Team
4 out of 5
Recommended
for Families
by A verified traveller from Melbourne

Great family hotel near and beach

Posted 05/10/2015 on Wotif
Pros: The pool area and shady / pretty environment provided by the well kept gardens and lovely trees.
Cons: The rooms could be jazzed up a bit - but judging on the works being done around the hotel - I believe this is already underway.
Location: Some nice and very reasonable restaurants, and good convenience shopping.
My two children (aged 7 and 5) and I spent 10 days at Novotel Bali Benoa with another group of friends. We had a fantastic time. The rooms are comfortable, and the large family pool near the beach was perfect. A fun pool for kids, with plenty of lounge chairs with a choice of both sunny positions and thanks to all the lovely trees surrounding the area - shade also. The resort was great value, and was well positioned on the main Benoa strip - close to several good restaurants, spas and some shopping.
Comment from Hotel Management
29/10/2015 by Novotel, Hotel Management
Dear Shannon, We very much appreciate your comments regarding your stay at the Novotel Bali Benoa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best Regards, Your Novotel Bali Benoa Team