On the beach, white sand, beach cabanas, sun-loungers

Reviews of Grand Mirage Resort & Thalasso Bali

4.5 out of 5
Grand Mirage Resort & Thalasso Bali
Jalan Pratama 74 Tanjung Benoa, Nusa Dua, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 388 out of 1002 reviews" "
Rating 8 - Good. 373 out of 1002 reviews" "
Rating 6 - Okay. 149 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deanne, Blacktown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at this resort the beachfront restaurant dishes of fantastic. This resort is awesome for children. The Kids Club is great. The babysitters were helpful and the kids loved them. The rooms are very clean and large. Buffet breakfast was fantastic
Stayed 3 nights in Mar 2024
Response from The Management on 25 Mar 2024
Dear Deanne,Thank you for your wonderful review! We're thrilled to hear that you loved staying at our resort and enjoyed the fantastic dishes at our beachfront restaurant. It's great to know that our resort is awesome for children and that the Kids Club was a hit with your little ones.We look forward to welcoming you back for another fantastic stay in the future! Best regards,The Management

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from The Management on 25 Mar 2024
Dear Igor,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed every part of our stay here
Stayed 7 nights in Mar 2024
Response from The Management on 18 Mar 2024
Dear David,We are delighted to hear that you enjoyed every part of your stay with us! Providing a positive and memorable experience for our guests is always our top priority, and we're thrilled that we were able to meet your expectations. If there's anything specific that stood out to you or if you have any feedback for us, we'd love to hear it. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future!Best regards,The Management

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to dislike
Stayed 7 nights in Mar 2024
Response from The Management on 15 Mar 2024
Dear Christine,We're thrilled to hear that you had such a positive experience during your stay! Your satisfaction is our top priority, and it's fantastic to know that there was nothing to dislike. We strive to provide the best possible experience for all our guests, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future! If you ever have any feedback or suggestions for improvement, please don't hesitate to let us know.Best regards,The Management

10/10 Excellent

Andrea, Huntington Beach

The staff is amazing
Stayed 2 nights in Mar 2024
Response from The Management on 15 Mar 2024
Dear Andrea,Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. Providing excellent service is our top priority, and we're delighted that our team made your stay enjoyable. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,The Management

10/10 Excellent

Neslihan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing family friendly resort! Staff was incredible and so kind. They made our stay with 2 small kids very easy. I will definitely come back
Stayed 6 nights in Feb 2024
Response from The Management on 14 Mar 2024
Dear Neslihan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favourite place to stay when we come to Bali, pool is great, breakfast is amazing! And the service is outstanding
Stayed 2 nights in Mar 2024
Response from The Management on 15 Mar 2024
Dear Ryan,Thank you so much for your kind words! We're delighted to hear that our resort is your favorite place to stay when you come to Bali. It's wonderful to know that you enjoy our great pool, amazing breakfast, and outstanding service. Providing exceptional experiences for our guests is our top priority, and we're thrilled that we've been able to make your stays memorable and enjoyable. We can't wait to welcome you back for another fantastic stay in the future!Best regards,The Management

10/10 Excellent

Winnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was fantastic
Stayed 9 nights in Feb 2024
Response from The Management on 6 Mar 2024
Dear Winnie,Thank you for your wonderful feedback! We're thrilled to hear that everything about your stay at our hotel was fantastic. Our team works hard to provide a memorable experience for our guests, and it's always rewarding to receive such positive comments.Best regards,The Management

2/10 Terrible

Brad

Liked: Cleanliness
Stayed 7 nights in Feb 2024
Response from The Management on 6 Mar 2024
Dear Brad,We are sorry to hear that your experience did not meet the expectation. If there's anything specific you'd like to share or discuss about your experience, please feel free to provide more details. Your feedback is important, and we want to address any concerns or issues you may have had during your time. If there's something we can do to assist you or improve, please let us know.Best regards,The Management

10/10 Excellent

Anita

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel it a paradise for families. The facilities are wonderful (waterslides, splash park area, kids club, games rooms and the best buffet I have ever seen). The grounds are super clean and the rooms were great. Having 2 sections of the resort (adult and family) is wonderful. If I have dropped the kids at kids club, I am able to have some proper down time. It is the best of both worlds. The staff were utterly lovely and went above and beyond.
Stayed 7 nights in Jan 2024
Response from The Management on 2 Feb 2024
Dear Anita,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 Excellent

Carolyne

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had the most wonderful stay! Staff were all so friendly and would go above and beyond. The bathrooms in the rooms could do with an upgrade but everywhere else immaculate.
Stayed 7 nights in Jan 2024
Response from The Management on 1 Feb 2024
Dear Carolyne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 Excellent

Igor

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from The Management on 1 Feb 2024
Dear Igor,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 Excellent

Fabiola, Deerfield Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfectly located if you are coming from Singapore. Shopping is walking distance tonthe hotel and bus station. The staff is super friendly as well. The spa was also a delight and the high tea experience.
Stayed 2 nights in Jan 2024
Response from The Management on 1 Feb 2024
Dear Fabiola,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our family holiday at this property. The interconnecting rooms allowed us to have the room and privacy to enjoy the holidays with 3 kids. All staff is super friendly, the daily activities in the pool area are fun. The games room is well worth hours of entertainment away from the screens.
Stayed 7 nights in Jan 2024
Response from The Management on 23 Jan 2024
Dear Ivan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

6/10 Okay

DANIEL RICARDO MUNOZ

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was good, although some renovations are undergoing and the dust around during working hours around the restaurant and pool area is not good. They have not properly sealed the area that is under construction and dust is going everywhere, including the food, and if you are around the pool are your clothes finished all full of dust, in addition, it triggered some allergies. Management should take measurements to properly seal working areas.
Stayed 9 nights in Jan 2024
Response from The Management on 23 Jan 2024
Dear Daniel Ricardo Munoz,Thank you for the review of our hotel! We valued your feedback. We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

8/10 Good

Lauren Christina

Stayed 9 nights in Jan 2024
Response from The Management on 23 Jan 2024
Dear Lauren Christina,We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

8/10 Good

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of mosquitoes and dirty when you go out the resort
Stayed 5 nights in Dec 2023
Response from The Management on 7 Feb 2024
Dear Sharon,Thank you for your feedback. We keep cleaning our resort area and do regular fogging from our pest control for the mosquitoes. Best regards.The Management

6/10 Okay

Kayla Maree

Liked: Cleanliness, staff & service
Stayed 8 nights in Dec 2023
Response from The Management on 23 Jan 2024
Dear Kayla Maree,We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

8/10 Good

Abdul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Management on 23 Jan 2024
Dear Abdul,We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 Excellent

Shamsul Anam Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had access to Family Paradise Resort as well and the kids loved it
Stayed 5 nights in Dec 2023
Response from The Management on 23 Jan 2024
Dear Shamsul Anam Mohamed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 Excellent

Tyhe James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, excellent service. Staff were all so kind and happy
Stayed 6 nights in Dec 2023
Response from The Management on 23 Jan 2024
Dear Tyhe James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 Excellent

Iryna, Spring

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much! It was a great unforgettable stay! We got a free upgrade. All the stuff were very friendly, helpful and professional. The food was so delicious! Fresh juices. 5 stars!
Stayed 7 nights in Nov 2023
Response from The Management on 6 Dec 2023
Dear Iryna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

8/10 Good

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great for family’s, swimming pools are clean. Staff were very friendly. Hotel has everything you need. Breakfast was very nice and lots of variety.
Stayed 7 nights in Nov 2023
Response from The Management on 28 Nov 2023
Dear Natalie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

8/10 Good

Eugenia

Stayed 9 nights in Nov 2023
Response from The Management on 23 Jan 2024
Dear Eugenia,We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 Excellent

Leah

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities
My family and I had a fantastic stay here. The room was lovely and clean and spacious. The pool areas were so accomodating for kids and nothing was too much for the staff. The breakfast was awesome so much selection…the food was all great too. Special thanks to Bawa at the swim up pool bar and also a special thanks to Wini and Yanti at the the kids club, our kids loved the time spent with you guys. Thank you! We look forward to coming back 🙏
Stayed 5 nights in Oct 2023
Response from The Management on 8 Nov 2023
Dear Leah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

8/10 Good

adriana

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from The Management on 8 Nov 2023
Dear Adriana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 Excellent

Maria Marylou

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
just a bit noisy with the ongoing renovations
Stayed 10 nights in Oct 2023
Response from The Management on 6 Nov 2023
Dear Maria Marylou,Thank you for the great review of our hotel! We are upgrading our room. We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

6/10 Okay

Ariel

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were in the rooms at the furthest point of the hotel with an entire building of construction in between. Our room was okay it was the bathroom grime and needing to use the tub was concerning when the water filled brown. Construction work began at 8 am everyday which when on vacation we tried to sleep in and it woke baby every morning. Our little girl threw up every time we ate at the buffet which I gave two chances she threw up both times. She did not throw up eating anywhere else on the island and we explored a lot and ate at many other locations. Food is definitely quantity over quality. Pool closed at 7 so by the time we got back from exploring pool was closed and nothing for kids to do. Family area was on the complete opposite end of the property. That area was amazing and I think in a year or two when construction is done it will be better.
Response from The Management on 31 Oct 2023
Dear Ariel,We are sorry to hear that your experience at the hotel wasn't as pleasant as you had hoped for. It sounds like there were several issues that affected your stay. We are upgrading our rooms to improve room appearance for guest “wow” experience.In reference to the food, we serve wide variety and delicious dishes by emphasizing the quality of the food, cleanliness, and the hygiene. We continually try to provide our best service for all of our guests.Best regards,The Management

10/10 Excellent

Entela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Having 2 separated buildings for families with little kids and adults was great. Pools were great and clean. Lots of activities for free. Breakfast was amazing!
Stayed 5 nights in Oct 2023
Response from The Management on 30 Oct 2023
Dear Entela,We are delighted to hear that you had a wonderful experience at the hotel. The idea of having separate buildings for families with little kids and adults is a fantastic way to cater to different guest needs and ensure a peaceful stay for all. Clean and great pools, along with plenty of free activities, are definite perks for a memorable stay. And it's wonderful to know that you enjoyed the amazing breakfast. Thanks for sharing your positive feedback, which can be helpful for others considering a stay at this hotel.Best regards,The Management

8/10 Good

Maria

Travelled with family, Travelled with group
Overall our holiday was good. Great breakfast buffet and Thalassi spa treatment was very good. Our room in the family paradise section was a little outdated, could use an update. We enjoyed our stay and the facilities.
Stayed 10 nights in Sep 2023
Response from The Management on 17 Oct 2023
Dear Maria,Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

6/10 Okay

Leenia

Stayed 7 nights in Oct 2023
Response from The Management on 6 Nov 2023
Dear Leenia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best regards,The Management

8/10 Good

sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 3 nights in Sep 2023
Response from The Management on 12 Oct 2023
Dear Sarah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

8/10 Good

Manu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Grand Mirage Family Vacation. This is located approximately a two-five minute walk from the main hotel. I think it’s safe to assume that any room you book with bunkbeds or child themed rooms that this is also where you’ll be staying. This was perfect for our family. All the facilities felt set up for families and children. My eight-year-old son loved the games room my six-year-old daughter, loved close access to a climbing wall and slide into the pool. There were some great activities planned on the days we were there, such as foam party, movie and beanbags by the beach, happy hour for free gelato, candy, floss and popcorn. We were really happy with our room location, being very close to the breakfast buffet and lobby. In fact, we were really quite close to all the facilities we needed to use. We didn’t spend a lot of time in the room, which was tidy, and while our children enjoyed the novelty of bunkbeds, it would have been useful to have some USB outlets for charging different devices as there were only two built-in adapters. The breakfast buffet was extensive, and we were pleased with the selection each morning. For dinner we ventured outside the hotel and were pleased that Bambu Bali restaurant was right across the road. Quality local food. We would probably stay here again, but we would upgrade our room to a suite or two bedroom apartment as the kids get older.
Stayed 4 nights in Sep 2023
Response from The Management on 7 Oct 2023
Dear Manu,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

2/10 Terrible

Siva

Stayed 1 night in Sep 2023
Response from The Management on 16 Oct 2023
Dear Siva,Thank you for taking the time to share your feedback. While we wish you had a better experience, We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Best regards,The Management

10/10 Excellent

Kogulan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean and beautiful, the staffs were very helpful and polite.
Stayed 9 nights in Sep 2023
Response from The Management on 19 Sept 2023
Dear Kogulan,Thank you for staying with us and loved the resort.We look forward to welcoming you again.Best regards,The Management

8/10 Good

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, too modern if lioking for traditional. Breakfast buffet is amazing. The seafoid market on wednesday is not wirth the cost. Area is good and the beach is beautiful
Stayed 2 nights in Sep 2023
Response from The Management on 11 Sept 2023
Dear Natasha,Thank you for conveying your excellent holiday experience with us. We are happy to learn that you were impressed with the breakfast and beach. Our room was decorated with Balinese sense of art at the main building.We are looking forward to welcoming you again.Best regards,The Management

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from The Management on 13 Sept 2023
Dear Elizabeth,Thank you for staying with us and enjoyed our service and facilities.We look forward to welcoming you again.Best regards,The Management

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful 7 nights, very clean, great staff, All Inclusive was excellent, could eat and drink at any restaurant. Buffet breakfast and lunches were fantastic.
Stayed 8 nights in Aug 2023
Response from The Management on 8 Sept 2023
Dear Sarah,Thank you for staying with us and send your feedback. We are glad to know that you had a great stay with All Inclusive package.All inclusive package was designed to pamper our guests.We look forward to welcoming you again.Best regards,The Management

10/10 Excellent

Kevin

Stayed 6 nights in Sep 2023
Response from The Management on 28 Sept 2023
Dear Kevin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't accommodate my needs
Stayed 3 nights in Sep 2023
Response from The Management on 5 Sept 2023
Dear Mr/s. Terry Thomas,Thank you for your feedback. As our respond that we allow you to reschedule the booking up to 6 months from the check in date due to your booking is non refundable.Best regards,The Management

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Views from the property were stunning and quality of food excellent.
Stayed 7 nights in Aug 2023
Response from The Management on 7 Sept 2023
Dear Robert,Thank you for staying with us and write your feedback. We look forward to welcoming you again.Best regards,The Management

8/10 Good

Saumil

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Overall a nice resort, amazing breakfast spread
Did not have all our bookings, but they arranged for it. One side hotel rooms were dark and old, the other side were bright and new
Stayed 5 nights in Aug 2023
Response from The Management on 24 Aug 2023
Dear Saumil,We appreciate you for taking the time to write a feedback upon your recent stay with us. We value each point given by the guest as part of our service and we will definitely try harder to create the best moment and memorable experiences.We hope that you will allow us the opportunity to welcome you back to our Resort in the near future.Best regards,The Management

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort for the family
Stayed 8 nights in Aug 2023
Response from The Management on 18 Aug 2023
Dear Ryan,Thank you for staying with us and enjoyed our service and facilities.We look forward to welcoming you again.Best regards,The Management

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities for the children. Some families very noisy very early in the morning.
Stayed 15 nights in Jul 2023
Response from The Management on 15 Aug 2023
Dear Simon,Thank you for staying with us and liked children facilities.We look forward to welcoming you again.Best regards,The Management

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We totally enjoyed our stay! The staff are friendly and professional. The food options were excellent and we will be back!
Stayed 6 nights in Aug 2023
Response from The Management on 14 Aug 2023
Dear Jan,Thank you for staying with us and enjoyed our food and service.We look forward to welcoming you again.Best regards,The Management

6/10 Okay

Amanda

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from The Management on 14 Aug 2023
Dear Amanda,Thank you for staying with us.We look forward to welcoming you again.Best regards,The Management

6/10 Okay

Sarah

Stayed 4 nights in Aug 2023
Response from The Management on 1 Sept 2023
Dear Sarah,Thank you for staying with us and we look forward to welcoming you again.Best regards,The Management

8/10 Good

Aaron

Stayed 4 nights in Aug 2023
Response from The Management on 1 Sept 2023
Dear Aaron,Thank you for staying with us.We look forward to welcoming you again.Best regards,The Management

8/10 Good

Rebecca

Stayed 5 nights in Jul 2023
Response from The Management on 7 Aug 2023
Dear Rebecca,Thank you for staying with us and overall enjoyed the facilities and service.We look forward to welcoming you again.Best regards,The Management

10/10 Excellent

Beau

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Executive ocean view room. Great hotel especially for families. Located in a quiet area but only a short drive into town for shopping. Staff, food, amenities were all excellent, no issuess at all. Has everything you need so you dont have to leave if you dont want to. I would re visit and recomend this hotel to family and friends
Stayed 6 nights in Jul 2023
Response from The Management on 5 Aug 2023
Dear Beau,Thank you for sharing your excellent holiday with our resort. We are more than pleased to be at your service during your holiday and learn that you enjoyed the stay.Looking forward to welcoming you again! Best regards,The Management