Property grounds

Reviews of Mason Elephant Lodge

4.5 out of 5
Mason Elephant Lodge
Jalan Elephant Park Taro, Desa Taro Kaja, Tegalalang, Taro, Bali

Reviews

9.2

Wonderful

Rating 10 - Excellent. 200 out of 272 reviews" "
Rating 8 - Good. 46 out of 272 reviews" "
Rating 6 - Okay. 13 out of 272 reviews" "
Rating 4 - Poor. 10 out of 272 reviews" "
Rating 2 - Terrible. 3 out of 272 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer, Daytona Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean and well kept- you have limited dining and bar options but none of that was a deterrent as the experience with the Elephants was epic! Staff was great- we even met the owner Nigel- who was lovely! Highly recommend if your going to Bali
Stayed 2 nights in Dec 2023

10/10 Excellent

SARA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay and experience here was once in a lifetime with the elephants. There is so much peace, they take great care of them and the staff is so attentive. I had amazing breakfast, dinner, elephant rides and feeding experience. Even my room was so cute and the views wow!
Stayed 1 night in Jan 2024

10/10 Excellent

Alice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

fouzeddin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

sebastian

Stayed 1 night in Dec 2023
Response from Devi on 3 Jan 2024
Thank you for staying with us!

10/10 Excellent

Serene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was A.M.A.Z.I.N.G. From check-in to check-out. The staff are ALL top level. The accommodation is beautiful. The elephant ride was memorable. Thank you Mason Safari Park for your attention to detail in everything.
Stayed 1 night in Dec 2023
Response from Devi on 3 Jan 2024
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with the elephants and our facilities. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Frank

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 1 night in Nov 2023
Response from Devi on 3 Jan 2024
Thank you for staying with us and for your kind review. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Devi on 3 Jan 2024
Thank you for staying with us!

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Mason Elephant Lodge was such a magical experience! It was so nice to just hang with the elephants, feed them and just experience their beauty. The park is clean, the staff were all lovely and were obviously there because of their love for the elephants. Our room was really nice. They delivered a plate of fruit to our room after we were settled in. A really nice touch! We arranged to go on the sunset safari with dinner. The elephant picked us up at our room, we rode him through a forest area and arrived at our outdoor dining area for a wonderful gourmet dinner. The elephants were eating their dinner just on the other side of the fence where we sat for dinner. Honestly what more could we ask for! The lodge has a lovely pool and a couple of dining options. I expected food to cost a lot more, and found their prices to be reasonable. It really was an amazing experience!
Stayed 1 night in Oct 2023

8/10 Good

Sagar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located above UBUD at TARO. Since it is secluded and dense forest you need to have your own vehicle because Gojek & Grab are not easily avilable. We had an smooth check - in & the staff was cooperative and spoke fluent English. Our room was Standard but had all the amenities of a 5 star hotel. Later the receptionist informed us that they are offering complimentary elephant ride to their restaurant for Ala carte dinner. We really loved it as the experience was amazing & new for us. We really enjoyed the ride. Next day was our check out so we asked the receptionist to arrange elephant ride at 9 a.m & they oblige. We enjoyed our ride & the elephant was very friendly & calm. My conclusion for this elephant park is that one should visit this park for an different experience and if you want to have close touch with elephants.

10/10 Excellent

Nicol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was magical, the staff in every area were wonderful and so kind as well. I loved this place so much and will be back again.
Stayed 2 nights in Oct 2023
Response from Devi on 3 Jan 2024
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

10/10 Excellent

SILVIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Amazing and unforgettable experience!
Stayed 1 night in Sep 2023

10/10 Excellent

Alastair

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique encounter with elephants
Stayed 1 night in Oct 2023

10/10 Excellent

Alastair

Travelled with group
Liked: Cleanliness, amenities
If you like wildlife and animals in particular this is a MUST see and stay
Stayed 2 nights in Oct 2023

2/10 Terrible

Donna-Marie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a terrible place. We arrived after booking the 'Luxury Suite' to all be thrown into communal accommodation, one big room for our family. We had to sit in the dark from 7pm whilst our young children slept. It was supposed to be a working holiday, we were unable to work that evening. We stayed 1 night as the children were tired after the 3 hour drive. We saw the elephant trainers using excessive force on the elephants (metal spikes) which they say they do not do on the website. The elephants are also chained up for the majority of the day. The hotel agreed to refund us the 5 night balance upon checkout, and we found alternate accommodation. Now, they are saying that they told us on the day that we would not be receiving a refund. We are now trying to retrieve the agreed refund through Expedia. We are deeply disappointed and in disbelief. I would not recommend this accommodation to anybody. DO NOT STAY HERE.
Stayed 6 nights in Sep 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent and the stafff well trained.
Stayed 2 nights in Oct 2023
Response from Devi on 3 Jan 2024
Thank you for staying with us and for your kind review. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Silvia

Stayed 1 night in Sep 2023
Response from Devi on 3 Jan 2024
Thank you for your stay with us!

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Really nice place in the Bali countryside and it comes with elephants too! You can ride, wash and feed the elephants I plus you can get a ride to dinner on one!
Stayed 4 nights in Sep 2023
Response from Devi on 3 Jan 2024
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying the experience with the elephants and our facilities. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so much fun and totally cool going out to our balcony and having an elephant below.
Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms, well appointed, excellent service and an amazing experience!
Stayed 1 night in Sep 2023
Response from Devi on 3 Jan 2024
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

8/10 Good

Louise

Stayed 1 night in Aug 2023
Response from Devi on 3 Jan 2024
Thank you for your stay with us!

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The elephants were amazing, the grounds immaculate and beautifully landscaped. All of the staff members were very friendly and welcoming. My only concern was the mustiness in our room. The air conditioning cooled sufficiently, but there was still too much moisture, making it difficult to sleep well. I would rather have had a room with operable windows and a mosquito net for the bed.
Stayed 1 night in Jul 2023
Response from Devi on 6 Dec 2023
Hi Alicia, Thank you for staying with us and for your kind review and recommendation. I am sorry that your experience did not meet your expectations, please allow me to express sincerest apologies. Your feedback is very important to us, We appreciate the time you took to share your concern, and it is our hope that you give us opportunity to serve you better in the future.

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jun 2023
Response from Devi on 3 Jan 2024
Thank you for your stay with us!

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it! It was so beautiful and the staff is amazing. The elephant we’re cute and accessible. The wifi is working but spotty. Beautiful resort. The elephant we’re chained so that was sad to see but the tails and ears we’re going so I’m assuming they we’re happy. Anyway I hope
Stayed 2 nights in Jun 2023
Response from Devi on 6 Dec 2023
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

8/10 Good

Yi-Feng

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Devi on 26 June 2023
Thank you for the feedback. We look forward to welcoming you on your next stay with us.

8/10 Good

Viktors

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель больше подойдёт для семей и пар с детьми, есть что поделать и посмотреть. А так, нестоит этих денег. Массаж был неочень и кухня тоже желает лучшего.
Stayed 1 night in May 2023
Response from Devi on 26 June 2023
Thank you for taking the time to giving us feedback. We apologize that your experience did not meet your expectations. We would like to hear your concern about your stay experience and to assure that we address the problem and prevent any future occurrences. We appreciate the time you took to share your concern, and it is our hope that you give us opportunity to serve you better in the future.

6/10 Okay

Amina

Liked: Staff & service
Room felt old and dated. Workers are always trying to get tips. Would not recommend. Elephants are well treated overall but this is not an experience that we really enjoyed. Overrated
Stayed 1 night in May 2023
Response from Devi on 22 June 2023
Hi There, Thank you for staying with us and for your kind review and recommendation. I am sorry that your experience did not meet your expectations, please allow me to express sincerest apologies. Your feedback is very important to us, We appreciate the time you took to share your concern, and it is our hope that you give us opportunity to serve you better in the future.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!!
Stayed 1 night in May 2023
Response from Devi on 7 June 2023
Hi There, Thank you for choosing Mason Elephant Park & Lodge for your recent trip. Your feedback is valuable to us. Hope to welcoming you again in the future.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Cannot comment on area around lodge as we made it a destination visit and did not go anywhere around Ubud.
Stayed 2 nights in May 2023
Response from Devi on 7 June 2023
Hi Michaela, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded all expectations. Exceptional activities, staff, cleanliness, property, ammenities and service. We could not of asked for anything better. We all had a special stay that we will treasure. Thank you to the owners, staff and all the beautiful elephants at Masons Elephant Lodge.
Stayed 2 nights in May 2023
Response from Devi on 7 June 2023
Hi Michaela, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Arista

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay would recommend the service was very good
Stayed 1 night in May 2023
Response from Devi on 7 June 2023
Dear Arista, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay . It is an outstanding resort that embodies kind care to tge elephants entrusted in its care .
Stayed 1 night in May 2023
Response from Devi on 7 June 2023
Dear Sylvia, Thank you for staying with us again and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Lukas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Devi on 7 June 2023
Thank you for the review. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Anita

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
loved everything about this place. Attention to detail was incredible.
Stayed 3 nights in Apr 2023
Response from Devi on 7 June 2023
Thank you for the review. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What could be better than seeing elephants throughout your stay? And the fact that you get transported for dinner to the restaurant via elephant is mind blowing! The hotel room itself was beautiful, well appointed and extremely clean.
Stayed 1 night in Apr 2023
Response from Devi on 17 Apr 2023
Hi Tara, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Devi on 17 Apr 2023
Thank you for the review. We look forward to welcoming you on your next stay with us.

10/10 Excellent

kelora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2023
Response from Devi on 7 June 2023
Thank you for the review.We look forward to welcoming you on your next stay with us.

10/10 Excellent

Michaela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic experience!
Response from Devi on 6 Mar 2023
Hi Michaela, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Elvira

Stayed 1 night in Jan 2023
Response from Devi on 3 Jan 2024
Thank you for your stay with us!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the place. Staff was extremely friendly and the whole place was clean. Food was amazing and it seemed the elephants were treated very well.
Response from Devi on 28 Jan 2023
Dear Daniel, Thank you for choosing Mason Elephant Park & Lodge for your recent trip. Your feedback is highly appreciated and happy to hear that you have enjoyed your stay with us. Hope to welcoming you again in our Lodge.

10/10 Excellent

Grant

Stayed 1 night in Jan 2023
Response from Devi on 29 Mar 2023
Thank you for the review.We look forward to welcoming you on your next stay with us.

4/10 Poor

Derick

Disliked: Cleanliness, amenities, property conditions & facilities
Bad, stinks, boring, elephants are slaves, far from anything, poor food one day is enough. 2 star at best

4/10 Poor

Derick

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing experience, website and Instagram does not reflect reality at all. the odour in the luxury park view rooms are terrible due to elephant rest area. What they deem as luxury is a very basic room. This would be barely a 2 star property. Elephants are constantly working non stop and chained by their legs. It was sad to see, we booked 5 nights and left after 1 night with no refund given by the property and the cost of room is not worth the value. Only upside was the pancakes at breakfast. Would suggest to not stay, only do a day pass if u want to see the grounds and elephants. Taro 1.5hrs away from anything else to do with highly difficult driving conditions.

10/10 Excellent

Romain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For this time of year the hotel seemed pretty quiet which was a good thing for the kids and parents! Staff was amazing!
Stayed 2 nights in Oct 2022
Response from Devi on 12 Nov 2022
Hi Romain, Thank you for choosing Mason Elephant Park & Lodge for your recent trip. Your feedback is highly appreciated. Hope to welcoming you again in our Lodge.

10/10 Excellent

Amina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is not as popular as it should be. When people talk about Bali, this needs to come up. I only came across it when I purposely searched “elephants in bali”. 1. The hotel itself is very comfortable, clean rooms, nice restaurants with great cocktails, breakfast etc. so even if you don’t like elephants, it’s a great “hotel / resort”. Different and better experience than a villa to be honest 2. The elephants are a PLUS!!! You have activities where you can bathe and wash and swim with the elephants. You’re one on one with them and very CLOSE up. You can get your once in a lifetime photos with elephants (not through a fence) but sitting on / standing by/touching them. You can choose a room that lets you see elephants through your balcony. If you’re lodging here, walking the grounds to see the elephants and feedin the elephants is free. This place is magical Also, you don’t have to lodge here, you can come in for just the elephant activities. But if lodging (which I advice- it’s great)- you get discounts for the activities. 3. Their customer service is GREAT. free welcome drinks, nice staff. if you’re nice to them, you could get a free room upgrade In summary, everyone going to Bali should visit this place. They take credit cards (which is a huge plus in Bali) and they can organize a ride for you to other parts of town at a very reasonable price. PS- I wasn’t paid for this review. My visit with them wasn’t sponsored either. This is all just honest review.
Stayed 2 nights in Sep 2022
Response from Devi on 12 Nov 2022
Dear Amina, Thank you for choosing Mason Elephant Park & Lodge for your recent trip. Your feedback is highly appreciated and happy to hear that you have enjoyed your stay with us. Hope to welcoming you again in our Lodge.

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Elephants were amazing. Staff was great!
Stayed 2 nights in Sep 2022
Response from Devi on 12 Nov 2022
Hi Nicole, Thank you for choosing Mason Elephant Park & Lodge for your recent trip. Your feedback is highly appreciated. Hope to welcoming you again in our Lodge.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, room comfort
Off the bucket list
A wonderful experience to frolic with the elephants such amazing animals. Room was comfortable quiet and clean. WiFi absolutely Terrible though either no signal or continuously dropping out. Meal were decent and filling Recommend a 1 night stay to cover all opportunities Satisfied customers
Stayed 2 nights in Sep 2022
Response from Devi on 12 Nov 2022
Hi There, Thank you for staying with us and for your kind review and recommendation. I am sorry that your experience did not meet your expectations, please allow me to express sincerest apologies. Your feedback is very important to us, We appreciate the time you took to share your concern, and it is our hope that you give us opportunity to serve you better in the future.

10/10 Excellent

Aleesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most magical experience of my life!! I highly recommend spending a few nights at masons and allow yourself to be treated like a queen/king surrounded by beautiful elephants!
Stayed 2 nights in Sep 2022
Response from Devi on 12 Nov 2022
Hi Aleesha, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Michael

Stayed 2 nights in Sep 2022
Response from Devi on 12 Nov 2022
Hi There, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.

10/10 Excellent

Ayat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mason Elephant Safari Park & Lodge.. What a wonderful place to be, it's like you're on another planet, I almost teared up when it was time to leave! The lodge, the nature, the services, the staff, everything was A . We arrived early at the lodge, the staff was so amazing and very accommodating, instead of asking us to wait until our room was ready, they upgraded us from paddy view room to lake view room. The activities were so much fun, the food was delicious, the room was great! I would definitely recommend and I will absolutely come visit again. Love it!
Stayed 1 night in Aug 2022
Response from Devi on 12 Nov 2022
Hi Ayat, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.