This place is not as popular as it should be. When people talk about Bali, this needs to come up. I only came across it when I purposely searched “elephants in bali”.
1. The hotel itself is very comfortable, clean rooms, nice restaurants with great cocktails, breakfast etc. so even if you don’t like elephants, it’s a great “hotel / resort”. Different and better experience than a villa to be honest
2. The elephants are a PLUS!!! You have activities where you can bathe and wash and swim with the elephants. You’re one on one with them and very CLOSE up. You can get your once in a lifetime photos with elephants (not through a fence) but sitting on / standing by/touching them. You can choose a room that lets you see elephants through your balcony. If you’re lodging here, walking the grounds to see the elephants and feedin the elephants is free. This place is magical
Also, you don’t have to lodge here, you can come in for just the elephant activities. But if lodging (which I advice- it’s great)- you get discounts for the activities.
3. Their customer service is GREAT. free welcome drinks, nice staff. if you’re nice to them, you could get a free room upgrade
In summary, everyone going to Bali should visit this place. They take credit cards (which is a huge plus in Bali) and they can organize a ride for you to other parts of town at a very reasonable price.
PS- I wasn’t paid for this review. My visit with them wasn’t sponsored either. This is all just honest review.