Couples treatment room(s), sauna, steam room, body treatments
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Reviews of Pennyhill Park Hotel And Spa

3.5 out of 5
Pennyhill Park Hotel And Spa
London Road, Bagshot, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 174 out of 269 reviews" "
Rating 8 - Good. 54 out of 269 reviews" "
Rating 6 - Okay. 31 out of 269 reviews" "
Rating 4 - Poor. 7 out of 269 reviews" "
Rating 2 - Terrible. 3 out of 269 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Liked: Cleanliness
Underperforming Asset
For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor. Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training...
Stayed 2 nights in May 2022

10/10 Excellent

Abdoulie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my entire stay and felt very welcomed Thank you to the wonderful team at Pennyhillpark especially the Hillfield staff
Stayed 2 nights in Apr 2022

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not great.
Stayed 1 night in Dec 2021

10/10 Excellent

Alexey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Oct 2021

8/10 Good

Rebecca

Stayed 1 night in Sep 2021

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Matt

Stayed 1 night in Sep 2021

10/10 Excellent

TEERTHA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gift that keeps on giving
Once again this was an excellent place to come and relax. The spa is incredible, the food superb and the service is top notch. Drinks at the pool are pricey but one of life’s necessities. Stay for two nights and leave 5pm on the second day. Book spa appointments well in advance.
Poolside
The largest scallop in the world
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as always
Stayed 3 nights in May 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Terrible check in experience- long queue then room not ready. Brasserie for lunch also terrible service. However the rest of our stay was good. Dinner in Brasserie much better (different staff who were great).
Stayed 1 night in Oct 2020

10/10 Excellent

F, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel with the most amazing spa and grounds.
Stayed 2 nights in Oct 2020

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

10/10 Excellent

John-Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I loved Pennyhill! And have been dying to go for almost 4 years. I booked to go back in January, of course nobody knew Covid would happen. However I was disappointed when I arrived, to find that most spa facilities including all the experience rooms were closed. I had no email prior to let me know, and nobody at check in told me when we arrived. So unfortunately overall I am disappointed which is a shame as I was so looking forward to it. If I had been told beforehand, we would have all chosen to postpone until next year when all facilities were in use
Stayed 1 night in Sep 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
I am sorry you weren't informed that some of our facilities were still closed due to government guidelines. We have been actively sharing this information on our website, confirmation emails and pre-arrival emails, and I apologise you weren't aware.

10/10 Excellent

Jonny, Canterbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay. Lovely time spent at the spa, room fantastic and great food at the Brasserie restaurant
Stayed 2 nights in Aug 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
I'm glad you had such an enjoyable stay!

8/10 Good

Jolanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
romantic couple break
Really nice short couple break . Enjoy swimming pool and spa area . Breakfast was amazing
Stayed 1 night in Aug 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
It's great you had a lovely break away and breakfast was amazing.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Break away
Simply superb, even with the C19 restrictions in place, the stay was lovely.
Stayed 1 night in Aug 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
I'm really pleased that you found everythig to be so superb even with Covid restrictions in place.

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

8/10 Good

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good in summertime....
We have stayed here twice- once in July, and once between Christmas and New Year. In summer it’s fab- using the space outside means it doesn’t feel crowded at all, and if the weather is good it feels like you’re abroad. In winter, it felt packed and there were numerous groups of people who felt to be honest as if they were there because they’d found a cheap deal somehow? Maybe that was just for the spa. There weren’t enough loungers, so was impossible to rest in between swim/sauna sessions and overall I really didn’t enjoy it. However the rooms are a good size and comfortable, and the bathrooms lovely. My one criticism would be that both times the room was sweltering and the windows barely open so impossible to get fresh air in there. The Mitchelin star restaurant is superb, and the service and sommelier fantastic- worth the money spent for sure.
Stayed 1 night in Dec 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
I'm so pleased you found The Latymer to be superb, but sorry that you have had a mixed experience with the spa. We are in the process of installing air conditioning in all our rooms and are nearly there - please do request AC next time so we can help make your stay even more comfortable!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful ground and building, the staff was really helpful.
Stayed 3 nights in Feb 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
I'm glad you could explore our beautiful grounds and the staff were helpful.

10/10 Excellent

Lynda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

6/10 Okay

Peter

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Very disappointing
Very Disappointing. Pool hot tub - closed. The 3 Canadian hot tubs - closed. The only other hot tub outside - well, let’s just say it was as if Club 18-30 were having a drunken party in there! Towels, dressing gowns littered the areas and the drunk ‘clubbers’ from outside just helped themselves to any gown and any flip-flops! The lady next to me in the sauna had to run out and save hers as it had her phone in it and they were just going to take it...??!! Nothing was safe. To make matters worse we went back to our room at 17:30 and they hadn’t even cleaned our room...!! The lady at reception didn’t really give a damn & wasn’t apologetic in any way. Thank goodness for the 2 concierge gents - they were superb and looked after us and made us welcome whilst we stayed in reception & waited for our room to be cleaned! I have no idea how this can even considered 5 star. It’s not exclusive, the spa area / pool was nothing better than Coral Reef in Bracknell. Seriously felt like Club 18-30 in there! Had room service, asked for some fruit too - didn’t get any, no explanation or apology. There are lots of better spa hotels in the local area, all with better service, cleaner facilities and better value. Hugely disappointing.
Stayed 2 nights in Feb 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
I'm sorry you were disappointed with your spa experience in particular and the behaviour of some guests. Of course your room should always be serviced during the day unless on DND, and I apologise this wasn't the case.

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Weekend Break
Visited with my husband for a weekend break. The room we had was nice and a good size, bed was also very comfy. Would recommend taking bottles of still water as you only get one small bottle in the room for 2 people plus one sparkling and not easy to get cold water from the mixer taps. Small bottles can be purchased for £5. The hairdryer was ok but the cord did not stretch easily from the distance between the low socket and the mirror height so if staying again would take my own. We enjoyed the food and drinks that we had in the bar and brasserie but there was not enough staff on in the bar at lunch and early evening so service was very slow and not great, you could see though the staff on duty were trying their best. We visited the spa Saturday afternoon and Sunday. Our experience on the Saturday was really disappointing as it was so busy we couldn't get loungers or able to use any of the spa pools. On the Sunday morning we had asked reception if it might be quieter and they were adamant it would be even busier and they wouldn't recommend it, we did give it a go however and did find it quieter than Saturday and we were able to use the spa pools and get loungers which made for a better experience. We found some areas dirty assumingly due to the sheer volume of spa users but the dirt was still there on Sunday which meant they hadn't been cleaned in between. In terms of service and experience it felt more like a 4* not a 5* hotel and is somewhat oversold by their marketing.
Stayed 1 night in Jan 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review, and I'm sorry the spa was too busy for you to get the full use of the facilities. I'm glad the bed was comfy and the room was a good size for you to relax in.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very busy! Service suffered as a result. Spa facilities are the draw with this hotel. Standards have slipped simce first stayimg at the property over 10 years ago.
Stayed 1 night in Jan 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
I'm sorry the hotel was too busy which you felt affected service. I hope we can see you again to enjoy the spa facilities

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rooms are amazing - even basic ones. Spa was great. There was no space in brasserie for dinner so book ahead - we did a walk in in the bar which was really nice but service was awful and so slow.
Stayed 1 night in Jan 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
I'm glad you found the rooms to be so amazing!

10/10 Excellent

Torquill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the best place ever!
A totally amazing experience. The staff were amazing and everyone went the extra mile to make us feel special.
Stayed 1 night in Jan 2020
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your amazing review!

6/10 Okay

Jaffna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
A lovely hotel, and great service. The doorman who researched cigars for my husband was particularly good. A surprisingly personal feel, given how large the hotel is.
Stayed 1 night in Nov 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
I'm so glad you felt the hotel was so personal

10/10 Excellent

Babita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Nov 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

6/10 Okay

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t think is a 5 star
Great hotel but the food was not up to scratch
Golf course
Golf ⛳️
Hotel
Spar
Stayed 2 nights in Nov 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
I'm sorry you didn't enjoy the food and hope we can welcome you back again to try one of our other restaurants or dishes.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely beautiful! We had such an amazing time, very relaxed.
Stayed 1 night in Oct 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for our anniversary. Room a little dusty but hotel very responsive rectifying this. Fab staff and quick service. Would highly recommend and would return to the hotel and spa. Spa was wonderful, best massage I’ve ever had!
Stayed 2 nights in Sep 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
I'm glad we responded to request quickly and could rectify this for you, thank you for recommending us!

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was marred by a poor quality hot buffet breakfast, that was far from hot. It was very surprising that a 5 star hotel would not offer a freshly cooked hot full English breakfast. Whilst there were 3 or 4 a la carte options on the menu these referred to omelettes and kippers etc. Added to this, the fact that there was no Maitre d present or any other person of authority in the Dining Room added to a failure on the part of the hotel. The waiting staff consisted of two or three youngsters, that looked like school leavers. For the price of the rooms, my wife and I expected a superior experience, however we left feeling that we had not received value for money.
Stayed 1 night in Sep 2019

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Graham Copeman, General Manager on 29 Sept 2020
Thank you for your review!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The level of service from the staff was very good. Unfortunately there appeared to be a heating issue with the Spa and as such, a number of the Spa facilities were not working properly or closed. The room was comfortable however the TV in the bathroom did not work and the air conditioning unit fan was extremely noisy and as such had to be turned off which resulted in a poor nights sleep as the room was extremely hot
Stayed 1 night in Sep 2019