Terrace/patio

Reviews of Western House Hotel

4 out of 5
Western House Hotel
Craigie Road, Ayr, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 544 out of 756 reviews" "
Rating 8 - Good. 157 out of 756 reviews" "
Rating 6 - Okay. 36 out of 756 reviews" "
Rating 4 - Poor. 11 out of 756 reviews" "
Rating 2 - Terrible. 8 out of 756 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Armstrong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. Good food and bar area. Good size room.
Stayed 3 nights in Mar 2024

6/10 Okay

RACHEL

Travelled with family and small children
Couldn’t get to sleep because of people making so much noise upstairs from us and also my husband and I ordered steak as we went for dinner with the family and my husband’s steak had to be returned as it wasn’t cooked properly and when they come back with it it still wasn’t cooked properly so he couldn’t eat it BUT still had to pay for it!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were absolutely fantastic.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we’ve stayed here. Room was very spacious and there were lots of lovely breakfast options.
Stayed 1 night in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was excellent
Stayed 1 night in Dec 2023

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay, large room, kept clean every day. Good Food
Stayed 4 nights in Oct 2023

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable. Dinner and breakfast were excellent. Very friendly staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Quiet, Convenient
Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent
Large, comfortable, quiet room. Excellent dinner, great breakfast, and a wee look at the going for the Gold Cup!
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Sep 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Beautiful hotel, we stayed in the annex building. Grounds & gardens are stunning. Food resturant & breakfast were great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with Friendly Staff
Lovely Hotel and Staff. Room was large and comfortable. Gardens and outside area is very well kept and stunning for photos. We had lunch in the Jockey Club restaurant which we could not fault. Stayed as we were going to Ayr Races which is literally a stone throw away through a gate and you’re there. I would definitely stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Nigel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great character, great staff, most accomodating when arrived late.
Stayed 2 nights in Aug 2023

10/10 Excellent

wesley hope

Business traveller
Liked: Amenities
Amazing staff, helped us when we misbooked at hotel. Thank you
Stayed 1 night in Aug 2023

8/10 Good

Denis

Stayed 1 night in Aug 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we wanted
Hotel was great. Quick & friendly check in, room was clean & spacious. A bit noisy in the early hours when some wedding reception guests returned to their rooms. Fantastic meal in the hotel restaurant, reasonably priced & good portions. Overall very good
Stayed 2 nights in Aug 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was beautiful. We stayed in a courtyard room which was very nice but could do with an update. The staff were great and always helpful and polite. Would stay again.
Stayed 2 nights in Aug 2023

8/10 Good

Jeffrey

Stayed 2 nights in Jul 2023

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue and a relaxing stay for a wedding.
Stayed 1 night in Jul 2023

10/10 Excellent

Adele

Stayed 1 night in Jul 2023

10/10 Excellent

B.R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A True Gem.
Just booked as a stopover after 10 nights in Ireland. Turned out to be the finest and cheapest hotel of the holiday. A truly exceptional hotel with a comfortable atmosphere and exceptional food. The bedroom and bathroom were immaculate. Suggested to them that they were underselling themselves.
Stayed 1 night in Jul 2023

10/10 Excellent

FRANCIS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
Lovely hotel and we stayed in the Annex. Efficient and friendly staff. Food amazing so we dined in the hotel every night.
Stayed 4 nights in Jul 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jul 2023

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

MR T K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay. Ayr worth checking out.
Stayed 2 nights in Jun 2023

2/10 Terrible

Kayla

Stayed 1 night in Jun 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed this stay
Love this hotel. Stayed many times. Disappointed with quality of breakfasts this time. Hard eggs despite specific request and burnt to a frazzle potato scones. Will try again though
Stayed 2 nights in May 2023

6/10 Okay

john

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Surroundings of race course unique. Service in dining room was inefficient. Waitress forgot to supply us with serviettes and then promptly forgot to take our order for our dessert, so we ended our meal earlier then expected.
Stayed 1 night in May 2023

10/10 Excellent

Howden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel parking on site and spotless
Stayed 1 night in May 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but couldn't be better for the price !
Room 307. King bed was simply two singles pushed together, so consequently the thin duvet wasn't wide enough for it ! No blankets in the room to throw on top. Room decor was modern and the extra touch of slippers and bathrobes ( which we didn't use ) was nice. Room window could open which we like. Excellent breakfast, but we prefer a pot of tea brought to the table, rather than faff about with cups, tea bags and hot water jugs - especially when the room cost £215. b and b !
Stayed 1 night in Apr 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended.
Overall very good. Our first night was disturbed by two electric motors operating underneath our suite window. However, this was rectified the next day and moved to a quieter suite. Staff very helpful. Huge portion sizes. Food adequate. Lovely surroundings And grounds. Thoroughly enjoyed our break.
Stayed 4 nights in Apr 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parking and the grounds are great. Close to fast food if you are so inclined.
Stayed 1 night in Apr 2023

4/10 Poor

SHANE

Business traveller
Liked: Cleanliness, property conditions & facilities
Staying in tbe out buildings was ok with the exception of no Wifi. Will not stay again as made it impissible to complete my work. Stayed 4 nights with no wifi or when it did connect, it would drop off within 1 minute. Very dissapointed.
Stayed 4 nights in Apr 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Perfection
Stayed 2 nights in Apr 2023

10/10 Excellent

Fiona

Stayed 1 night in Apr 2023

8/10 Good

Adam

Stayed 1 night in Mar 2023

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay from check in to checkout 👍
Stayed 1 night in Mar 2023

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, parking onsite and good food
Stayed 1 night in Mar 2023

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, excellent food and staff very professional
Stayed 1 night in Mar 2023

8/10 Good

Mark

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar staff were very attentive..
Stayed 1 night in Mar 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here with my girlfriend for Valentine's weekend and it was amazing. The hotel staff were really helpful, and the hotel itself definitely lives up to its 4-star billing! Definitely recommend this hotel for anyone looking for a lovely weekend away in Ayr!
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovel comfortable hotel with a delicious breakfast !
Stayed 1 night in Feb 2023

10/10 Excellent

Lorraine

Stayed 1 night in Jan 2023