Full-sized fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Reviews of Sonesta Simply Suites Austin South

3 out of 5
Sonesta Simply Suites Austin South
4320 South IH 35, Austin, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 57 reviews" "
Rating 8 - Good. 14 out of 57 reviews" "
Rating 6 - Okay. 7 out of 57 reviews" "
Rating 4 - Poor. 4 out of 57 reviews" "
Rating 2 - Terrible. 4 out of 57 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zulema

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel service and definitely will book in the future
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Zulema, thanks for taking the time to share your experience. Your words of appreciation for Sonesta Simply Suites Austin South and our services are truly encouraging. We're thrilled that you're planning to book with us again in the future.

6/10 Okay

Josh

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Josh, thank you for taking the time to rate your stay. We would greatly appreciate any further feedback or comments you may have that would help us enhance our guest experience in the future.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic. Except the cleaners did not do our rooms the entire trip and the highway was very noisy. Staff was excellent and very helpful!!
Stayed 6 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
George, it's truly delightful to hear that you found every aspect of your stay at Sonesta Simply Suites Austin South enjoyable! We take great pride in the excellence provided by our team members. It's regrettable, however, that the noise from the highway was an inconvenience and that you experienced some issues with the room housekeeping services. Your feedback will certainly help us improve our services. We hope to have the opportunity to provide an even more seamless experience on your next visit.

10/10 Excellent

Cliff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Cliff, thank you for choosing Sonesta Simply Suites Austin South. We're glad you appreciated the cleanliness during your stay, and hope to welcome you back in the near future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly reception lady. Liked having our own kitchen for breakfast. Loved going to the food trucks with live music half a mile away.
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Melissa, it's fantastic to hear you had an enjoyable experience at Sonesta Simply Suites Austin South. We are delighted that our warm reception and kitchen facilities added to your comfort. It sounds like you made the most of our convenient location close to vibrant local food trucks. We can't wait to welcome you again on your next visit.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room I was in had water damage in the rest room. The floor tiles had gross drown water under them. Could not walk in the bathroom barefoot.
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Jessica, we appreciate your feedback about your recent stay. We regret to hear of your encounter with the bathroom issue, and we understand the discomfort this may have posed. Our maintenance team will be alerted immediately to assess and rectify this concern. We hope you can give us another chance. We'd love to have an opportunity to provide you with a great stay in the future.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and room was very efficient and clean. Free access to laundry was a welcome addition.
Stayed 8 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Tracy, it warms our hearts to hear you had a positive experience at Sonesta Simply Suites Austin South, especially with our friendly team members and efficient rooms. The complimentary laundry service is just one of many amenities we offer to enhance guest experiences. We are anticipating your next visit!

4/10 Poor

Candice

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty dishes in dishwasher, coffee maker had someone else's coffee in it, sink was falling apart, no blow dryer and it smelled like mold in the bathroom.
Stayed 3 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Candice, it's regrettable to read about the issues you encountered during your stay. Your feedback about the cleanliness and the bathroom condition is concerning. We strive for impeccable hygiene standards, and it's disappointing to hear that we did not meet your expectations. We also understand the importance of essential amenities like a blow dryer. We appreciate your comments and assure you that these matters have been taken seriously for immediate action. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Qareman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Qareman, thank you for sharing your experience at Sonesta Simply Suites Austin South. It's fantastic to hear that our team members provided excellent service throughout your stay. We're excited for the opportunity to welcome you back in the future.

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and location. No housekeeping though.
Stayed 3 nights in Mar 2024
Response from Customer Service on 6 Mar 2024
Jorge, we're thrilled you appreciated Sonesta Simply Suites Austin South's superb location. We're concerned about your comment on housekeeping, as our usual practice includes options for room service. We invite you to reach out to the front desk for more clarity during your next visit. Looking forward to your return.

8/10 Good

Cynthia

Travelled with partner
Liked: Staff & service, property conditions & facilities
The female manage/clerk name was fabulous.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Cynthia, we're delighted to hear that your interaction with our manager was fabulous at Sonesta Simply Suites Austin South. Our team members strive to provide excellent service, and we're glad this shone through during your stay. Thank you for choosing us, and we look forward to your next visit.

10/10 Excellent

Dola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Dola, we're delighted to receive your five-star rating for Sonesta Simply Suites Austin South. Your support means a lot to our team and we hope to serve you again soon.

6/10 Okay

Evany

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Thank you for the feedback, Evany.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful staff and enjoyable
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel, San Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the room I requested
Stayed 4 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Daniel, we're thrilled to hear that you received your desired room at Sonesta Simply Suites Austin South. There's nothing better than experiencing a seamless stay. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Jing Ying

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and has everything you need. Convenient to get a Lyft into downtown if you’re planning to get a drink etc
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Jing Ying, it's wonderful to note your positive remarks regarding the cleanliness and convenience of Sonesta Simply Suites Austin South. The team appreciates your feedback and is pleased to hear that our amenities met your needs. We look forward to welcoming you back on your next trip to Austin. Safe travels!

8/10 Good

Oren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay with Sonesta at the S. Austin location has been great! Megan checked us in with smiles, good advice for eats, shopping and traffic advice. Sonesta gives Hampton Inn a good run for overall quality.
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Oren, it's delightful to hear that your stay at Sonesta Simply Suites Austin South was great! We appreciate you recognizing the welcoming check-in provided by Megan and her knowledgeable recommendations. We're pleased to keep delivering competitive quality and aim to keep improving. Looking forward to welcoming you back on your next Austin visit.

10/10 Excellent

Laura

Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Thanks for the perfect rating, Laura! We can't wait to see you again soon for another amazing experience at Sonesta Simply Suites Austin South. Have a great day!

2/10 Terrible

John

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
John, we realize that your experience at our establishment did not meet your expectations which we deeply regret. Your feedback is invaluable and enables us to continuously improve. Please do not hesitate to contact us directly if you’d like to further discuss details of your stay.

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service
We had a great stay at the Sonesta Simply Suites in Austin, Tx. It was a great central location to all of the places we went during our stay. The room was spacious, clean, nicely decorated, however it was very hot during our stay. It appears the A/C unit was not working properly. There was no breakfast on property, however you have your own full kitchen. They charge a daily fee for parking, which was not communicated. Overall, it was a nice enough and safe place to stay.
Stayed 2 nights in Nov 2023
Response from Customer Service on 30 Nov 2023
Emily, it's delightful to hear you appreciated your stay at Sonesta Simply Suites Austin South and found the location central to your needs. The team is glad you recognized the spacious, serene, and well-maintained rooms. However, it's regrettable that the room temperature and the parking fees were an inconvenience. Your points are noted. For future reference, our team members are always on hand to resolve any issues right away. Also, the property details like parking fees can be found on our website. Looking forward to welcoming you again soon for an even more delightful experience.

8/10 Good

Evangeline

Liked: Staff & service
Disliked nice size bug crawling on bed.
Stayed 2 nights in Nov 2023

6/10 Okay

Thinh

Travelled with family
Liked: Staff & service
Facility was a little out dated. Room was clean. My main issue was that the bathrub did not drain fast. I would run the water and within a min, the water would be up to my ankle. I also saw a roach while I was walking out to check out.
Stayed 2 nights in Nov 2023
Response from Customer Service on 21 Nov 2023
Thinh, thank you for sharing your feedback. We're glad to hear that you found your room to be clean. However, it's unfortunate to hear that you encountered some difficulties with the bathroom facilities. We assure you that this doesn't reflect our usual standards. Encountering an unwanted visitor on your way out is indeed a surprise we would rather avoid. Such matters are treated with importance and diligence. Your experience helps us to focus on areas of improvement. Thank you for choosing to stay with us and for your understanding.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 19 Nov 2023
Thank you for the excellent rating!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta Simply Suites Austin South! We look forward to hosting you again soon.

6/10 Okay

Matthew

Stayed 2 nights in Sep 2023
Response from Customer Service on 20 Nov 2023
We appreciate the feedback, Matthew.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

A.

Stayed 1 night in Nov 2023
Response from Customer Service on 7 Dec 2023
Thank you for the great rating, A.!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Simply Suites Austin South! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Karina

Travelled with partner
Liked: Staff & service, amenities
Everything was great, staff was great. Rooms could’ve been a lot cleaner, doesn’t seem like they vacuum the rooms often. We found some dead bugs under the chairs. The desk chair had dandruff and hair all over it. There was also a lingering smell everytime we returned to the room, we had to leave the window open at all times.
Stayed 4 nights in Nov 2023
Response from Customer Service on 15 Nov 2023
Karina, thank you for your review of Sonesta Simply Suites Austin South and for highlighting the professionalism of our team members. We appreciate your candid feedback regarding the cleanliness of the rooms and will definitely share this with our housekeeping team for ways to enhance our services. We're sorry to hear about the issues you faced and we thank you for bringing these matters to our attention. Your experience will help guide our improvement efforts in the future. We hope to welcome you back soon for an improved stay.

10/10 Excellent

Saralyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No daily maid service, but it worked just fine for us!
Stayed 4 nights in Nov 2023
Response from Customer Service on 8 Nov 2023
Saralyn, we're thrilled to hear Sonesta Simply Suites Austin South fit your needs well, even without the daily housekeeping. We hope your stay was memorable and we look forward to the opportunity to welcome you back again soon.

8/10 Good

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort
AUSTIN
No frills hotel, but clean and convenient to airport and restaurants in the area.
Stayed 4 nights in Nov 2023
Response from Customer Service on 8 Nov 2023
Ronald, it's heartening to know that the cleanliness and convenience of Sonesta Simply Suites Austin South met your expectations. We aim to provide a straightforward stay focused on simplicity and efficiency. Your appreciation encourages us to maintain our standards. Hope you enjoyed the local dining options too. We look forward to welcoming you back in the future.

10/10 Excellent

Weiyin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Customer Service on 7 Nov 2023
Weiyin, thank you for your short and sweet review. We're thrilled to know you had a good stay at Sonesta Simply Suites Austin South. We hope to see you again soon for yet another great experience.

2/10 Terrible

Jovita

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Service on 8 Nov 2023
Jovita, it's concerning to learn about your recent experience. We take all feedback seriously and use it to enhance our guest experience. We hope for the opportunity to improve your impressions in the future.

8/10 Good

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on 7 Nov 2023
Annabel, your positive rating for Sonesta Simply Suites Austin South is greatly appreciated. We're delighted to learn that your stay was an enjoyable one. The team here is committed to providing an exemplary experience. We hope to welcome you back on your next visit to Austin.

10/10 Excellent

Nina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue i had was their was no hand soap to wash my hands with in the bathroom
Stayed 2 nights in Oct 2023
Response from Customer Service on 5 Nov 2023
Nina, it's great to hear you had otherwise pleasant stay at Sonesta Simply Suites Austin South. Our goal is to ensure all aspects of our guests' stay are satisfactory. Your feedback regarding the absence of hand soap in the bathroom will help us better pay attention to such details in the future. Thank you for your feedback, we hope to welcome you back soon.

10/10 Excellent

Elena

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff here are so lovely! I stayed here for a 2-week work trip and everyone on the staff, especially the front desk folks and maintenance guy, were so very accommodating and kind, especially when I had a plumbing issue in my room. The facilities themselves are not glamorous but clean and with convenient amenities, which is a great value given the very reasonable price point.
Stayed 17 nights in Oct 2023
Response from Customer Service on 4 Nov 2023
Elena, it's delightful to hear you had such a positive experience at Sonesta Simply Suites Austin South. Our team members, particularly those at the front desk and maintenance, are always ready and willing to assist our guests. We're pleased that your encounter with them, even amidst a plumbing concern, left a great impression. We're equally glad that you found our hotel clean, equipped with handy amenities, and delivering value for money. We truly appreciate your kind words and we're eagerly looking forward to hosting you again on future work trips.

2/10 Terrible

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Floors were not clean, WiFi wasn’t working,no soap in the bathroom and there was no tv remote control. Management did little to try to rectify these issues.
Stayed 2 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
We regret that your recent stay did not meet your expectations. Please accept our apologies for any troubles you experienced with the room's cleanliness, maintenance, and Wi-Fi functionality. Your input is important to us and we would like to assure you that our team members have taken steps to address these issues. We hope for an opportunity to improve your experience in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on 28 Oct 2023
Thanks for the amazing rating, Robert!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Simply Suites Austin South!

4/10 Poor

Ken

Liked: Cleanliness, staff & service
It was clean but not happy.
Stayed 6 nights in Oct 2023
Response from Customer Service on 20 Oct 2023
Ken, we're sorry to hear about your experience. While it's good that cleanliness wasn't an issue, we regret that other aspects fell short of your expectations. We're determined to make improvements in the areas you point out. We hope you might give us another chance in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was wonderful. The bed is so comfortable. The staff was beyond excellent very friendly and attentive to guest needs. The stay was quiet... I loved it.
Stayed 1 night in Oct 2023
Response from Customer Service on 19 Oct 2023
Sarah, thank you for sharing such a glowing review of your experience at Sonesta Simply Suites Austin South. It's fantastic to hear that you found the bed comfortable and our team members provided exceptional, friendly service. We're elated to know that the peaceful ambiance was up to your liking. We truly look forward to welcoming you back in the future.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 10 Oct 2023
Elizabeth, thank you for choosing Sonesta Simply Suites Austin South and for your rating on Hotels.com. We hope your stay was enjoyable, and we'd be pleased to welcome you back for an even better experience in the future.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Property is being updated. No elevator service and was on the 3rd floor. Room was clean and AC kept us cool.
Stayed 1 night in Sep 2023
Response from Customer Service on 10 Oct 2023
Mary, it's good to hear that you were pleased by the cleanliness of your room and the effective air conditioning at Sonesta Simply Suites Austin South. We regret any inconvenience caused by the current renovations, including the temporary unavailability of the elevator. There are always improvements in progress as part of our ongoing efforts to enhance our guest's experience. We hope to welcome you back when you can fully enjoy the updated amenities.

10/10 Excellent

Nicole Ayanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside of the hotel was nice and clean and front desk staff helpful. However outside of the hotel gates, has a lot of litter. But down the road its nicer with good restuarants.
Stayed 6 nights in Sep 2023
Response from Customer Service on 7 Oct 2023
Nicole, it's wonderful to know you enjoyed the cleanliness and service offered at Sonesta Simply Suites Austin South. Our team is pleased to have been able to assist you during your stay. We appreciate your feedback regarding the area surrounding our property and trust that it did not deter too much from your overall experience. We are indeed fortunate to be located near delightful dining options. We hope to welcome you back soon.

6/10 Okay

Jazmyne

Business traveller
Liked: Cleanliness, amenities
The blow hair is not there. That's one of negative.
Stayed 1 night in Oct 2023
Response from Customer Service on 4 Oct 2023
Jazmyne, we appreciate your feedback. We're sorry to hear about the inconvenience caused due to the lack of a hair dryer in your room. Your input has been noted and will serve as a guide for our continual improvement efforts. We hope you will give us another chance to deliver a more refined experience in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 3 nights in Sep 2023
Response from Customer Service on 1 Oct 2023
Thank you for the wonderful review, Rebecca!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Sonesta Simply Suites Austin South. Have a wonderful day!

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOT AND TERRIBLE
This place is a joke. The elevator was broken, and the front desk lady was nasty about it. She put me on the top floor, and directed me to stairs that were the opposite side of the hotel from my room. The room was HOT. There was clearly something wrong with the central air, and the widow unit in this one bedroom "suite" was insufficient to cool the bedroom.
Stayed 1 night in Sep 2023
Response from Customer Service on 27 Oct 2023
Katie, we truly regret to hear about the issues you encountered during your stay. The elevator downtime was temporary and unfortunately, the allocation of your room caused some inconvenience. We understand your discomfort with the temperature in the room and we're working consistently to upgrade the overall air cooling facilities to better manage such situations. We're also taking your feedback regarding the interaction with our front desk colleague very seriously, as it is our responsibility to provide a welcoming and helpful environment to all our guests. We hope that despite these issues, you will give us another opportunity to provide a better experience.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great very nice. Room is comfy. Excellent! Thank you
Stayed 1 night in Sep 2023
Response from Customer Service on 23 Sept 2023
Thank you for the wonderful rating, Christine!It's fantastic you enjoyed your time at Sonesta Simply Suites Austin South so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on 5 Sept 2023
Thank you for the 5/5 rating, Sonia!It's excellent you enjoyed your time at Sonesta Simply Suites Austin South so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Sahil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you pay, this place is great. Friendly staff, free laundry machines to use, basic gym, and clean rooms with a kitchen that includes utensils and extras. The only downside is their WiFi speed -- calling it slow is an understatement. Even while the hotel wasn't busy, the best I could get is 5mbs. That's barely enough to watch a YouTube video at decent quality. So if that's important to you, might want to look elsewhere. But for everything else? These guys do the basics perfectly 👍
Stayed 4 nights in Aug 2023
Response from Customer Service on 27 Aug 2023
Sahil, thank you for choosing Sonesta Simply Suites Austin South and taking the time to write your comprehensive feedback. We're pleased to hear you appreciated our friendly team members, complimentary laundry facilities, fitness amenities, and well-equipped rooms. We take note of your commentary regarding the wifi connection. We're always looking for ways to enhance our services and appreciate your insight. Do not hesitate to communicate any issue during your stay. We're really glad you felt we did the essentials right and hope to welcome you back soon.

8/10 Good

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Customer Service on 5 Aug 2023
Thank you for the 4-star rating, Kellie!It's great your time at Sonesta Simply Suites Austin South was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Dianna

Liked: Staff & service, property conditions & facilities
This was a lovely stay for my Husband and I, spacious and conveniently next to the freeway! Only issue I had was the parking feee , which I think is absurd! Also wish it could’ve gd a pool or any other amenities :(! Other than that it was an awesome stay nice staff close to my event, thanks for the stay 2’we enjoyed it!
Stayed 4 nights in Jul 2023
Response from Customer Service on 2 Aug 2023
Hello Dianna,It's heartening to know you and your husband had an enjoyable stay at Sonesta Simply Suites Austin South and found our location convenient. Thank you for complimenting our staff as well. Your feedback about the parking fee and desire for additional amenities has been noted. We're always working towards improving our guest experiences. We appreciate your kind words and look forward to welcoming you back for another memorable stay!

6/10 Okay

Xavier

Stayed 7 nights in Oct 2023
Response from Customer Service on 13 Jan 2024
Xavier, thank you for leaving a rating. We value all feedback and aim to make every guest's experience memorable. We hope to have the chance to prove our commitment to guest satisfaction should your travels bring you back our way.