Superior Room, 1 King Bed

Reviews of JW Marriott Auckland

5 out of 5
JW Marriott Auckland
22 - 26 Albert Street, Auckland

Reviews

8.4

Very good

Rating 10 - Excellent. 55 out of 105 reviews" "
Rating 8 - Good. 26 out of 105 reviews" "
Rating 6 - Okay. 14 out of 105 reviews" "
Rating 4 - Poor. 8 out of 105 reviews" "
Rating 2 - Terrible. 2 out of 105 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Soel

Liked: Cleanliness, staff & service
We had a good stay however was disappointed with the fact that the light in the wardrobe was unable to turn off. We had to get a staff member up at 1:00 in the morning and they also couldn’t figure it out so we had to hang the bathrobes over it to try and sleep
Stayed 1 night in Mar 2024
Response from JW Marriott Auckland on 26 Mar 2024
Dear Soel, Thank you for sharing your recent stay experience with us, we will forward your comments to our senior leadership team for further review and follow up to prevent future reoccurrences especially in regard to the light in the wardrobe. We appreciate your feedback and hope to welcome you back to JW Marriott Auckland soon.Kind regards,JW Marriott Auckland

10/10 Excellent

Jame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JW Marriott Auckland on 26 Mar 2024
Dear Jame, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from JW Marriott Auckland on 26 Mar 2024
Dear Martin, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 Excellent

Sebastien

Business traveller
Liked: Cleanliness, staff & service, amenities
Would be best to improve the pool service
Stayed 2 nights in Mar 2024
Response from JW Marriott Auckland on 26 Mar 2024
Dear Sebastien, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. Rest assured I have passed on your ratings and comments to our senior leadership team for further review and follow up. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like that parking was not included in the hotel and that we had to pay an expensive overnight fee for Auckland parking on top of the hotel.. the parking we were suggested to go too was not secure.. we ended up parking 1.5 km away over at spark arena carpark...
Stayed 1 night in Mar 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Everytime I tried to phone the desk I had to call multiple times to get someone to answer. Once we got our food ordered though it came in good time. Hotel was nice, the carpet in our room was older and therfore a bit discoloured/stained, but the bed, TV and furniture was all updated. We had a nice stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the cruise line port. Easy walk and nice high end area. Convenient to food and shops, easy to Uber around the city.
Stayed 1 night in Mar 2024
Response from JW Marriott Auckland on 26 Mar 2024
Dear Howard, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. I am delighted to read you found our location to be at your convenience making your stay with us even more enjoyable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kinds Regards, JW Marriott Auckland

8/10 Good

Duncan Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JW Marriott Auckland on 26 Mar 2024
Dear Duncan Graham, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
We only had one night and everything was fine pleasant staff, room very comfortable clean. Dinning in was great
Stayed 1 night in Feb 2024
Response from JW Marriott Auckland on 26 Mar 2024
Dear Joan, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. I am delighted to read you found our staff provided exceptional service making your stay with us even more enjoyable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kinds Regards, JW Marriott Auckland

2/10 Terrible

Kendyll

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Barely slept at all due to couple next door being extremely loud all night. Didn’t stop for hours, hotel staff couldn’t really do anything. Walls way too thin we could hear EVERYTHING. Wouldn’t bring kids, don’t know what your neighbours will be up to. Room was dusty. Comfy pillows, loved the pool. Left super tired not well rested at all!
Stayed 1 night in Feb 2024
Response from JW Marriott Auckland on 25 Feb 2024
Dear Kendyll, Thank you for choosing to stay at JW Marriott Hotel Auckland. I appreciate you taking the time to review your stay with us. We strive to deliver a positive stay experience for all of our guests and would like to apologies for the shortcomings you experienced especially due to the lack of sleep. Rest assured, your feedback has been shared with our senior team for further review. Thank you again for taking the time to share your experience. We very much look forward to welcome you back once again at JW Marriott Hotel Auckland. Yours sincerely, Yevgeniia Mykhailova JW Marriott Auckland

8/10 Good

Joe

Stayed 2 nights in Feb 2024
Response from JW Marriott Auckland on 26 Mar 2024
Dear Joe, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 Good

DONALD, Wichita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was a large disappointment. When you pay $46.00 each for breakfast you expect more. Bacon was undercooked, no omelet station, limited hot selections, I am accustomed to much better at a Marriot property.
Stayed 1 night in Jan 2024
Response from JW Marriott Auckland on 26 Mar 2024
Dear Donald, Thank you for sharing your recent stay experience with us, we have already forwarded your comments to our team to review on putting strategies in place to avoid improve our breakfast buffet. We appreciate your feedback and hope to welcome you back to JW Marriott Auckland soon.Kind regards,JW Marriott Auckland

10/10 Excellent

Violet Puti Hineaupounamu Sophia

Stayed 2 nights in Jan 2024
Response from JW Marriott Auckland on 26 Mar 2024
Dear Violet Puti, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

6/10 Okay

Catherine

Travelled with group
Liked: Staff & service
Staff were amazing and made the stay room was run down and expensive for what you get we paid $452 no breakfast or parking and standard twin room. Room service is expensive $82 for two eggs bene and a juice Layout of room is also oddd mirror and wardrobe right by the side of the bed so you can’t utilise it Bathroom was spacious and nice
Stayed 1 night in Dec 2023

10/10 Excellent

John-Paul

Liked: Property conditions & facilities
Great hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Dina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and willing to help
Stayed 2 nights in Nov 2023

8/10 Good

Luciano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not that keen with the breakfast menus at all. Decided to skip it on day 2.
Stayed 2 nights in Oct 2023
Response from JW Marriott Auckland on 6 Nov 2023
Dear Luciano, Thank you for taking the time to review your stay experience with us. We are delighted to hear that you had a comfortable stay. Thank you for your feedback, we will share your concern with our leadership team in regard to the breakfast menu. We hope to welcome you back soon again when your travel brings you back to this area. Kind Regards, JW Marriott Auckland

4/10 Poor

Bee Lian

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room in bad condition
Maybe I did not get the renovated room but the one I was in was dated and in a bad condition. The toilet door has started to rot at the bottom. The hairdryer was damaged. The mirror with lights short circuited and it "explored" with a loud sizzle. The toilet is fitted with motion sensor lights and it was really annoying to have the lights switched off automatically when I was on the middle of a shower! For the price, I can definitely get better stay some where nearby. Service was good and location is great.
Stayed 4 nights in Oct 2023
Response from JW Marriott Auckland on 6 Nov 2023
Dear Bee Lian, Thank you for choosing to stay at JW Marriott Hotel Auckland. I appreciate you taking the time to review your stay experience with us and regret to read that your stay has not met your expectations. We are sincerely sorry to hear about the inconvenience you have experienced with the broken hairdryer and the electrical issue with the mirror is below our standards. Rest assured, your feedback has been shared with our senior leadership team for further review and follow up to prevent reoccurrences as your comfort is our priority. Once again, I would like to extend my sincerest apologies for the shortcomings of your recent stay with us and hope to welcome you back again in the future.Warm Regards, JW Marriott Auckland

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very transparent blinds with no curtains meant we were woken up just after sunrise with light streaming through. There was also some sort of party at a building across the street which was extremely noisy with music blaring and people shouting really loud until 1/2am
Stayed 1 night in Oct 2023
Response from JW Marriott Auckland on 1 Nov 2023
Dear Ryan, Thank you for choosing to stay at JW Marriott Hotel Auckland. On behalf of the entire hotel team, I would like to thank you taking the time to complete our on-line guest satisfaction survey.We strive to deliver a positive stay experience for all of our guests and would like to apologize for the shortcomings you experienced of transparent blinds and it being extremely noisy during the night. I understand your frustration as getting a good night sleep is a high priority. Rest assured, your feedback has been shared with our leadership team for further review and follow up to prevent reoccurrences as the hotel is currently undergoing major refurbishments which are set to finish in November 2024 with new and improved rooms and facilities. Once again, I would like to extend my sincerest apologies for the shortcomings of your recent stay with us and hope to welcome you back again in the future.Kind Regards, JW Marriott Auckland

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Check in and check out was flawless, fast and easy. All staff were very friendly and eager to help. Hotel has had a great makeover and the rooms are spacious, quiet and wellappointed. We had a great stay overall and we will definitely be staying here on all future stays in Auckland CBD.
Stayed 1 night in Sep 2023
Response from JW Marriott Auckland on 1 Nov 2023
Dear Mark, Thank you for choosing to stay at JW Marriott Hotel Auckland. On behalf of the entire hotel team, I would like to thank you taking the time to complete our on-line guest satisfaction survey. We appreciated your beautiful compliments of every aspect at our hotel and pleased to hear that we have met all your expectations. We have forwarded your compliments to our team and they were so amazed to received such encouraging feedbacks.Thank you once again for sharing your stay experience with us and the team and I look forward to ensuring your future stays with us will be equally or more uplifting. Hope to see you back soon.Kind regards,JW Marriott AucklandKind Regards, JW Marriott Auckland

4/10 Poor

Steve Percival

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I was not up to standard with 5 star hotel, room was small and very average. Bed was very hard, cracked tiles in bathroom, had to be a very small person to close door to toilet, could not walk around the bed, was like being in a caravan
Stayed 1 night in Sep 2023
Response from JW Marriott Auckland on 1 Nov 2023
Dear Steve, Thank you for choosing to stay at JW Marriott Hotel Auckland. I appreciate you taking the time to complete our on-line guest satisfaction survey and regret to read that your stay has not met your expectations.We strive to deliver a positive stay experience for all of our guests and would like to apologize for the shortcomings you experienced of hard bed and cracked tiles in the bathroom. Rest assured, your feedback has been shared with our senior leadership team for further review and follow up to prevent reoccurrences. The hotel is currently undergoing major refurbishment which is set to finish in November of 2024 with new and improved rooms and facilities. Once again, I would like to extend my sincerest apologies for the shortcomings of your recent stay with us and hope to welcome you back again in the future.Kind Regards, JW Marriott Auckland

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was great. The staff kindly arranged a birthday cake for my son at short notice which made his day.
Stayed 1 night in Sep 2023
Response from JW Marriott Auckland on 1 Nov 2023
Dear Andrew, Thank you for reviewing your stay experience with us at the JW Marriott Auckland. We are delighted to hear that our team have exceeded your expectations and made you sons birthday a memorable moment at the JW Marriott Auckland. Thank you once again for sharing your stay experience with us and the team and I look forward to ensuring your future stays with us will be equally or more uplifting. Hope to see you back soon.Kind regards, JW Marriott Auckland

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location and great bar in the restaurant!
Stayed 2 nights in Sep 2023
Response from JW Marriott Auckland on 1 Nov 2023
Dear Stacy, Thank you for taking the time to review your stay experience with us and we are glad that you have found our location ease convenience to your travel in the heart of City Central Auckland. I am also delighted to hear that you enjoyed your time at the JW Lounge Bar. The team and I look forward to warmly welcome you back to JW Marriott Auckland in the near future. Kind regards, JW Marriott Auckland

6/10 Okay

Gaurav

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old infrastructure
The hotel had really friendly staff. Down side was the hotel room. The room had thin walls. we could hear everything happening in the adjacent rooms. A couple was staying in room 810 during thr last night we stayed, and we could hear them in the night. The problem was vice versa too. The guy in the same room during the first two nights we stayed was banging on our wall because he could hear our tv which was at 18% of its sound and we couldn't even talk in a casuual sound level because he could hear us and complained to us about that.
Stayed 3 nights in Sep 2023
Response from JW Marriott Auckland on 1 Nov 2023
Dear Gaurav, Thank you for taking the time to review your stay experience with us and I apologize for the shortcomings you have experienced during your stay such as the loud noise levels of other guests. I know it must be really frustrating and I apologize for that. Your feedback and comments have been shared with our team as the hotel is currently undergoing major refurbishments which are set to finish in November 2024 with new and improved rooms and facilities. Once again, I would like to extend my sincerest apologies for the shortcomings of your recent stay with us and hope to welcome you back again in the future.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything within walking distance
Stayed 2 nights in Sep 2023
Response from JW Marriott Auckland on 1 Nov 2023
Dear Sarah, Thank you for taking the time to share your stay experience with us. We are delighted that you have found our location ease convenience to your travel in the heart of City Central Auckland. Thank you once again for taking the time to review your stay experience with us. We hope to see you again in the near future at JW Marriott Auckland.

10/10 Excellent

Jeetesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good short stay…. Didn’t get the opportunity to use any facilities but the breakfast was great
Stayed 2 nights in Sep 2023
Response from JW Marriott Auckland on 1 Nov 2023
Dear Jeetesh, Thank you for reviewing your stay experience with us and we are delighted to hear that you enjoyed our breakfast buffet at our JW Kitchen. We are saddened to hear that you didn't get the opportunity to use hotel facilities. However the team and I look forward to warmly welcome you back to JW Marriott Auckland in the near future.

10/10 Excellent

JIAXIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from JW Marriott Auckland on 1 Nov 2023
Dear Jiaxin,Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.

10/10 Excellent

Mukta

Stayed 1 night in Sep 2023
Response from JW Marriott Auckland on 1 Nov 2023
Dear Mukta,Thank you for taking the time to review your stay experience with us and if there's anything you would like to share please do not hesitate to let us know. We are greatly appreciate it.

6/10 Okay

Brodie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are super dated.
Stayed 1 night in Sep 2023
Response from JW Marriott Auckland on 1 Nov 2023
Dear Brodie, Thank you for taking the time to share your stay experience with us. Your constructive feedback has been shared with our management team for further review as our hotel is currently undergoing major refurbishment which is set to finish around November 2024 with new and improved rooms and facilities. Thank you once again for taking the time to review your stay experience with us. We hope to see you again in the near future at JW Marriott Auckland.

10/10 Excellent

Phillip

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, fast service and friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

MATTHEW

Stayed 1 night in Aug 2023

10/10 Excellent

Ame

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Lar, Las Vegas

Liked: Cleanliness
Disliked: Staff & service
Stayed 15 nights in Aug 2023

10/10 Excellent

Cornelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff very helpful and nice.
Stayed 4 nights in Aug 2023

2/10 Terrible

Carlos, valencia

Business traveller
BAD EXPERIENCE
Stayed 7 nights in Jul 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Really enjoyed our stay. The staff were very professional and helpful. Location to shops and dinning was perfect.
Stayed 2 nights in Jul 2023
Response from JW Marriott Auckland on 1 Aug 2023
Dear Emma,Thank you for reviewing your stay experience with us at the JW Marriott Auckland. We are glad to hear that you had a lovely time here at your travel and enjoyed the prime location our hotel can deliver to make convenience to your travel. Your compliments for our team have be acknowledged and we very much look forward to welcome you back to JW Marriott Auckland in the near future.Kind regards,JW Marriott Auckland

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay. Pool facility was great especially in Winter. Access to Commercial bay, viaduct and Britomart was so easy. Lovely friendly staff, nice and clean.
Stayed 2 nights in Jul 2023
Response from JW Marriott Auckland on 21 July 2023
Dear Courtney,Thank you for taking the time to review your stay experience with us and we are glad that you have found our location ease convenience to your travel in the heart of City Central Auckland. Thank you so much for appreciating all our team contribute to your memorable stay in JW Marriott and we truly hope to welcome you back very soon once again in the near future.

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room and decor, only downside was that there were no dressing gowns which is a luxury i expect in a hotel.
Stayed 1 night in Jul 2023
Response from JW Marriott Auckland on 21 July 2023
Dear Caroline,Thank you for reviewing your stay experience with us and we are delighted to hear that you enjoyed the spacious room and deco. Your constructive feedback has been shared with our management team to review to ensure we have met with all of our guest's satisfaction. Thank you once again for taking the time to review your stay experience with us. We hope to see you again in the near future at JW Marriott Auckland.

10/10 Excellent

Graeme

Liked: Cleanliness, property conditions & facilities
C
Stayed 1 night in Jul 2023
Response from JW Marriott Auckland on 21 July 2023
Dear Graeme,Thank you for taking the time to review your stay experience with us and glad to hear we have exceed your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland.

6/10 Okay

Kosta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from JW Marriott Auckland on 21 July 2023
Dear Kosta,Thank you for taking the time to review your stay experience with us and if there's anything you would like to share please do not hesitate to let us know. We are greatly appreciate it.

10/10 Excellent

Lesley

Stayed 2 nights in Jul 2023
Response from JW Marriott Auckland on 11 July 2023
Dear Lesley,Thank you for taking the time to share your stay experience with us. We are extremely glad to hear that you had a wonderful experience with us and it means the world to us that we have exceed your expectations and created a memorable experience for you.The team and I look forward to warmly welcome you back to JW Marriott Auckland in the near future.Kind regards,JW Marriott Auckland

10/10 Excellent

Jayden

Stayed 1 night in May 2023
Response from JW Marriott Auckland on 21 July 2023
Dear Jayden,Thank you for taking the time to review your stay experience with us and we are pleased to hear that we have exceed your guest expectations. We very look forward to create even more memorable experience for you.

8/10 Good

Marc

Business traveller
Liked: Cleanliness, staff & service
The area around hotel in not great
Stayed 1 night in Jun 2023
Response from JW Marriott Auckland on 28 June 2023
Dear Marc,Thank you for taking the time to review your stay experience with us.We are glad to hear you had a wonderful experience with us at your recent stay with us and we apologies for any shortcomings that you have experienced at your recent stay with us. We hope you will enjoy a better time on your future stays with us. We look forward to seeing you again.Kind regards,JW Marriott Auckland

10/10 Excellent

Jason, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from JW Marriott Auckland on 23 June 2023
Dear Jason,Thank you for letting us know that we have exceeded your expectations and we look forward to provide at least the equal or more uplifting experience to you, your family and friends on your future stays with us.Kind regards,JW Marriott Auckland

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The gym and pool were excellent.
Stayed 1 night in Jun 2023
Response from JW Marriott Auckland on 23 June 2023
Dewar Sophie,Thank you for sharing your recent experience with us especially highlighting that you enjoyed the most is our facilities for health and exercise. We hope that we have met every aspects of your expecations and hope to warmly welcome you back to JW Marriott Auckland in the close future. Kind regards,JW Marriott Auckland

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely and friendly, very clean, comfortable beds and very quiet thats a Food was lovely, only thing my one was cold by the time it got to the room my husbands was hot, The breakfast was amazing yummy, Very helpful staff, id happily stay again 😀
Stayed 2 nights in Jun 2023
Response from JW Marriott Auckland on 23 June 2023
Dear Sam,What an amazing stay experience you have had with us and we appreciated your beautiful compliments of every aspects at our hotel and pleased to hear that we have met all your expectations. We have forwarded your compliments to our team and they were so amazed to received such encouraging feedbacks. Thank you once again for sharing your stay experience with us and the team and I look forward to ensuring your future stays with us will be equally or more uplifting. Hope to see you back soon.Kind regards,JW Marriott Auckland

10/10 Excellent

Dylan

Stayed 1 night in Jun 2023
Response from JW Marriott Auckland on 5 July 2023
Dear Dylan,Thank you for reviewing your stay experience with us. We are delighted to hear that you had a noursihing stay experience with us and that we have exceed your expectations to create a memorable stay experience. We very much look forward to warmly welcome you back to JW Marriott Auckland.

8/10 Good

Wayde

Business traveller
Liked: Cleanliness, property conditions & facilities
A classic business hotel, we’ll located, nice gym and pool, quiet, great wifi.
Stayed 2 nights in May 2023
Response from JW Marriott Auckland on 23 June 2023
Dear Wayde,Thank you for sharing about your recent stay experience with us. We are delighted to hear that you enjoyed so much with the facilities we can offer. We do strive 5 out of 5, should you have further suggests to uplift your stay experience please do not hesitate to let us know via auckland@jwmarriott.com. We look forward to welcoming you back soon at the JW Marriott Auckland.Kind regards,JW Marriott Auckland

8/10 Good

Michael, Point Chevalier

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from JW Marriott Auckland on 23 June 2023
Dear Michael,Thank you for reviewing your recent stay experience with us. We do strive to reach 5 out of 5, if there's anything you would like to share with us, please feel free to email us directly on auckland@jwmarriott.com. We hope to welcome you back again at JW Marriott Auckland when you travel in this area.Kind regards,JW Marriott Auckland